Uitzicht op straat

Beoordelingen van Hotel Alexander

3 out of 5
Hotel Alexander
Niederdorfstrasse 40, Zürich, ZH

Beoordelingen

9,0

Fantastisch

Gastenscore: 10 - Uitstekend. 331 van 565 beoordelingen" "
Gastenscore: 8 - Goed. 190 van 565 beoordelingen" "
Gastenscore: 6 - Redelijk. 30 van 565 beoordelingen" "
Gastenscore: 4 - Matig. 10 van 565 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 4 van 565 beoordelingen" "

9,4/10

Netheid

9,4/10

Personeel en service

8,6/10

Voorzieningen

8,8/10

Staat van de accommodatie en faciliteiten

8,8/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Prima verblijf gehad bij Hotel Alexander
Ik was hier voor zaken. Het hotel ligt midden in het centrum, veel restaurants in de buurt. Op minder dan 10 minute lopen van het centraal station. Ik heb meerdere reviews gelezen waarin gezegd werd dat het erg gehorig is, omdat het midden in een drukke straat ligt, maar ik vond dit erg meevallen. De eerste keer dat ik hier verbleef sliep ik aan de straatkant, maar door de dubbele beglazing viel het lawaai erg mee. De tweede keer sliep ik aan de andere kant, die uitkeek op de binnentuin en was het helemaal niet lawaaierig. Personeel is erg vriendelijk. Kamers zijn klein, maar netjes en schoon. Het enige minpunt is dat ik bij mijn tweede verblijf een bad had ipv een douchecabine. Hier zat wel een douche bij, maar die was zo laag dat je er niet rechtop onder kan staan (en het is niet dat ik zo lang ben).

10/10 – Uitstekend

Ludovic, Singapore

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This is a very nice hotel within walking distance of everything in Zurich, 5min walk away from the main train station Very friendly and helpful staff, breakfast is very nice too I will come again!
2 nachten verbleven in april 2024

10/10 – Uitstekend

Francis

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Hotel was very clean, recently updated. Rooms had all the amenities needed. Staff was friendly and helpful. Very good breakfast included.
2 nachten verbleven in april 2024
Reactie van Your Team-Alexander op 22 apr 2024
Dear Francis, Thank you very much for your great review. We are very happy to read, that you could enjoy your stay with us right in the Oldtown Zurich and that our friendly staff has remained in good memory. It would be a pleasure to welcome you one day again. Until then wish you all the best, Your Team-Alexander

8/10 – Goed

GIANLUCA

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
3 nachten verbleven in maart 2024
Reactie van Laura-Lou Di Lauro - Reception ***Hotel Alexander op 4 apr 2024
Dear Gianluca,Thank you for choosing Hotel Alexander for your recent stay and for taking the time to share your experience with a 4 out of 5 review on Expedia. We are delighted to hear that you had a positive experience and appreciate your feedback, as it is essential in our continuous effort to improve and provide the best possible service to our guests.We would love to learn more about how we could have made your stay even more remarkable to achieve that perfect score. Please feel free to reach out to us with any specific suggestions or comments you have, as we are always eager to enhance our guest experience.We look forward to the opportunity to welcome you back in the future and aim to exceed your expectations next time. Thank you once again for your valuable feedback.Warm regards,

10/10 – Uitstekend

Katrin

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We felt so special and well Taken care of. The staff were so kind and helpful. We loved the VIP pass to the zoo and the art museum. We were near everything. Nice clean small rooms. Had everything we needed.
2 nachten verbleven in maart 2024
Reactie van Rina and Team-Alexander op 10 mrt 2024
Dear Katrin,Thank you very much for staying with us and for your kind words for our friendly and helpful staff. During your stay you profit form free entrance to Zurich Zoo and the art museum. For tickets just contact our reception team directly. It would be a pleasure to welcome you one day again. Best regards from Zurich

10/10 – Uitstekend

Paul

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very friendly staff. Great location.
1 nacht verbleven in februari 2024
Reactie van Your Team-Alexander op 12 feb 2024
Dear Paul,Thank you for staying with us at Hotel Alexander Zurich and thank you for your great rating. We are really happy to see, that you enjoyed your time in Zurich and that our friendly staff and central location, right in the Old Town could contribute to a wonderful stay. Many famous sights, restaurants and bars are just within walking distance - even Zurich lake is just a 10 minute walk away. We would be pleased to welcome you to another time again. Until then we wish you all the best from Zurich.

10/10 – Uitstekend

Elizabeth

Positief: Netheid, personeel en service
1 nacht verbleven in februari 2024
Reactie van Team-Alexander op 4 feb 2024
Dear ElizabethThank you very much for your great feedback. We are so happy to read, that you could enjoy a wonderful stay with us right in Old Town Zurich. Many shopping possibilites, restaurants, bars and famous sights are just within walking distance.We would be pleased if we could welcome you one day again. Until then we wish you all the best from Zurich, Rina and Team-Alexander

8/10 – Goed

Elizabeth

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Clean hotel in Old Zurich. Stayed one night. Near the train station. Lots of dining options. Mini bar was included. Friendly staff at breakfast.
Reactie van Your Team-Alexander op 4 feb 2024
Dear ElizabethThank you very much for your feedback on your stay at our Hotel Alexander in the heart of Zurich's Old Town. We are very pleased to hear that you appreciated the cleanliness of our hotel, the convenient location near the train station and the variety of dining options in the neighbourhood. We are delighted that the included minibar and the friendliness of our staff at breakfast made your stay more enjoyable. We hope you had an unforgettable time in Zurich and look forward to welcoming you again in the future.

10/10 – Uitstekend

Douglas

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good Solid Hotel in Old Town
Good solid hotel conveniently located in the old part of the city. Walking distance for shopping, restaurants and sites. They have museums passes, no charge. Great friendly staff that are extremely helpful. The rooms are clean and in good repair. They do have free parking.
6 nachten verbleven in januari 2024
Reactie van Rina and Team-Alexander op 4 feb 2024
Dear Douglas,Thank you for your positive feedback about our Hotel Alexander Zurich and its location in the charming old town district! We are very pleased to hear that you enjoyed the proximity to shopping, restaurants and sights. We are proud that you emphasised our free museum passes and the helpful and friendly staff. It is very important to us that our guests feel comfortable in our clean and well-maintained rooms. We are also pleased that you mentioned the free car park. It was a pleasure to have you as our guest at Hotel Alexander Zurich and we hope to welcome you again soon!

10/10 – Uitstekend

YA CHUN

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in januari 2024
Reactie van Rina and Team-Alexander op 4 feb 2024
Dear Ya Chun,Thank you very much for staying with us at Hotel Alexander Zurich. We are very happy to read, that you enjoyed your stay right in Old Town Zurich. Many restaurants, bars and shopping possibilities are just within walking distance. During your stay you can profit from free entrance to Zurich Zoo and the art museum. It would be a pleasure to welcome you one day again. Until then we wish you all the best from Zurich.

10/10 – Uitstekend

Jerome

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great!
1 nacht verbleven in december 2023
Reactie van Your Team Alexander op 15 jan 2024
Dear Jerome,Thank you for taking the time to share your feedback about your recent stay at Hotel Alexander. We are very happy to see you rated us with 5 stars.Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back to Hotel Alexander in the future.Best regards,

10/10 – Uitstekend

Adarsh

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in december 2023
Reactie van Your team Alexander op 5 jan 2024
Dear Adrash,Thank you very much for your time taken to rate us with a 10. We wish you all the best and hope we can welcome you soon again.Kind regard

10/10 – Uitstekend

John

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
7 nachten verbleven in december 2023
Reactie van Rina and Team-Alexander op 4 feb 2024
Dear JohnThank you very much for your stay at Hotel Alexander Zurich. We are so happy to read, that you could enjoy a great stay with us and that or central location, friendly staff and good breakfast could contribute to a wonderful stay. It would be a pleasure to welcome you one day again at Hotel Alexander Zurich.Until then we wish you all the best.

8/10 – Goed

Xiaobo

Reactie van Team-Alexander op 5 feb 2024
Dear XiaoboThank you very much for your amazing feedback. We appreciate your great ranking and are happy to see, that you enjoyed your stay at Hotel Alexander Zurich. Many restaurants, bars, shopping possibilities and famous sights are just a couple walking minutes away. During your stay you profit from free entrance to Zurich Zoo and the art museum. We would be pleased to welcome you one day again. Best regards from Zurich, Rina and Team-Alexander

2/10 – Ontzettend slecht

Robert

Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Outside of my room was noisier than Oxford Circus, drunk people fighting and shouting until 2 AM requiring three separate phone calls to reception. I got zero sleep. I honestly have never stayed in a hotel with such continuous and unreasonable noise for so long, leaving me exhausted the next day.
2 nachten verbleven in december 2023
Reactie van Your Hotel Alexander Team op 5 jan 2024
Dear Robert, Thank you for taking the time to share your feedback with us. We apologize for the disturbance you experienced during your stay. We understand that noise disruptions can greatly affect the quality of your sleep and we sincerely apologize for the inconvenience caused. Your comments have been noted and we will make efforts to address this issue to ensure a more peaceful environment. We are located in the hart of the biggest city in Switzerland. Like all big cities it can get noisy especially on weekends. We wish you all the best. Warm regards

8/10 – Goed

Sven

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van Laura-Lou Di Lauro - Reception ***Hotel Alexander op 9 dec 2023
Dear Sven,Thank you for taking the time to leave an 8 out of 10 rating for your stay at Hotel Alexander via Hotels.com. We are pleased to see that you had a positive experience with us.While your review didn't include specific comments, we are grateful for your high rating and take it as a sign that many aspects of your stay met your expectations. Our team is committed to providing excellent service and a comfortable environment for all our guests, and your feedback is a valuable indicator that we are on the right track.We would love to hear more about your stay if you have the time to share. Your insights and suggestions are important to us as they help us to continuously improve and tailor our services to better meet our guests' needs.Thank you again for choosing Hotel Alexander. We hope to have the pleasure of welcoming you back in the near future and aim to make your next stay with us even more enjoyable.Warm regards,

10/10 – Uitstekend

Brandi

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van Laura-Lou Di Lauro - Reception ***Hotel Alexander op 8 dec 2023
Dear Brandi,What a joy it is to receive your outstanding 10 out of 10 review on Hotels.com! At ***Hotel Alexander, we aim for nothing less than providing an exceptional experience, and it's heartwarming to know we hit the mark with your stay.Your great review are a testament to the dedication of our team, and we are immensely proud to have made such a positive impact on your visit. It's feedback like yours that inspires and motivates us to keep raising our standards.We are looking forward to the opportunity to host you again and to continue exceeding your expectations. Thank you for choosing ***Hotel Alexander, and please let us know if there's anything we can do to make your next stay even more memorable.With warmest regards and a heartfelt thank you,

8/10 – Goed

Gloria

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Room was clean but with limited toiletries. Nothing fancy and no frills. Friendly staff. Convenient, right in midst of old town. Parking available for cars.
1 nacht verbleven in november 2023
Reactie van Laura-Lou Di Lauro - Reception ***Hotel Alexander op 30 nov 2023
Dear Gloria,Thank you for taking the time to share your experience and for awarding us a 4 out of 5 rating on the Expedia booking platform. We are glad to hear that you found our rooms clean and our staff friendly during your stay at Hotel Alexander.We appreciate your feedback regarding the toiletries. While we aim to provide the essentials, we understand that guest preferences can vary, and we take note of your comment for our future considerations. Our focus is always on delivering comfort and convenience within the scope of a three-star establishment.We're pleased to know that our location in the midst of the old town added convenience to your visit, allowing you easy access to explore the charms of the area. Also, we're glad that our parking facilities met your needs, as we understand how important this aspect can be for our guests traveling with cars.We aim to provide a comfortable and welcoming environment for all our guests, and we are constantly looking for ways to enhance our services. Your feedback is invaluable in this process.Thank you once again for choosing Hotel Alexander, and we hope to have the opportunity to welcome you back in the future, perhaps exceeding your expectations and turning that 4 into a 5!Warm regards,

10/10 – Uitstekend

??

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
All the staff were kind and polite. Good location, close to the central tram. I want to go again.
6 nachten verbleven in november 2023
Reactie van Laura-Lou Di Lauro - Reception ***Hotel Alexander op 20 nov 2023
Dear guest,Thank you so much for your wonderful 5-star review of Hotel Alexander on Expedia! We are thrilled to hear that you found our staff kind and polite. It's always heartening to know our efforts to provide exceptional service are appreciated.We're also glad that our location close to the central tram added convenience to your stay, making your exploration of the area easier and more enjoyable.Hearing that you would like to visit us again is the highest compliment we could receive. We look forward to welcoming you back to Hotel Alexander in the future. Please do not hesitate to reach out to us for any assistance in planning your next stay.Warm regards,

10/10 – Uitstekend

Deborah

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff at the hotel were so helpful and friendly. They offered so many services such as stamps, umbrellas and wifi boxes. Breakfast was great with real scrambled eggs and bacon. The rooms were immaculate. We definitely recommend this hotel
3 nachten verbleven in november 2023
Reactie van Laura-Lou Di Lauro - Reception ***Hotel Alexander op 16 nov 2023
Dear Deborah,Thank you so much for your wonderful 5-star review on Expedia! We are thrilled to hear that you had such a positive experience with us. Our team strives to provide exceptional service and amenities, and it's heartening to know that our efforts, from offering stamps and umbrellas to ensuring fast wifi, made your stay more comfortable. We're especially glad that you enjoyed our breakfast selection featuring real scrambled eggs and bacon. Your kind words about our immaculate rooms are greatly appreciated as well.Your recommendation means the world to us, and we hope to have the pleasure of welcoming you back to our hotel in the near future. Thank you once again for choosing us for your stay and for taking the time to share your experience.Warm regards,

6/10 – Redelijk

Kate

Positief: Netheid
2 nachten verbleven in november 2023
Reactie van Laura-Lou Di Lauro - Reception ***Hotel Alexander op 16 nov 2023
Dear Kate,Thank you for taking the time to share your feedback with us regarding your recent stay at Hotel Alexander. We appreciate your honest insights as they are crucial for us to understand where we can improve.We are sorry to hear that your experience did not entirely meet your expectations. We aim to provide our guests with the highest standards of service and comfort, and it seems we fell short in this instance. If you could provide more specific details about the aspects of your stay that were not satisfactory, it would greatly help us in addressing these issues promptly and efficiently.Your feedback is invaluable to us, and we hope you will consider staying with us again. We would love the opportunity to provide you with the exceptional experience that so many of our guests have grown fond of.Thank you once again for your review, and we look forward to the chance to serve you better in the future.Warm regards,

10/10 – Uitstekend

Thierry

1 nacht verbleven in november 2023
Reactie van Laura-Lou Di Lauro - Reception ***Hotel Alexander op 7 nov 2023
Dear Thierry,We are sincerely grateful for your perfect score review on Hotels.com. It brings us immense joy to learn that you thoroughly enjoyed your experience at Hotel Alexander.Your satisfaction is the highest accolade for us, and it motivates our team to continue delivering the exceptional service and memorable stays that our guests deserve.Thank you for choosing us for your stay. We look forward to the pleasure of welcoming you back in the future for another exceptional visit.Warm regards,

10/10 – Uitstekend

Harsh

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent and helpful staff. Mr. Marc helped us with a few sightseeing plans and informed us about the local transportation ( trams ). The visit to zurich was successful due to this. Nice coffee machine in the lobby. Good breakfast. The room size is a bit smaller than other places, but it did not matter much. We are happy that we stayed there.
4 nachten verbleven in oktober 2023
Reactie van Laura-Lou Di Lauro - Reception ***Hotel Alexander op 6 nov 2023
Dear Harsh,We are thrilled to receive your 5-star review on Expedia and are so grateful that you took the time to share your experience at Hotel Alexander!It brings us immense pleasure to know that our staff, especially Mr. Marc, were able to contribute positively to your visit to Zurich by assisting with sightseeing plans and providing information on local transportation. Our team takes great pride in offering helpful, personalized service to ensure that our guests have a memorable stay.We're glad to hear that you enjoyed the amenities like the coffee machine in the lobby and our breakfast selection. We strive to provide a comfortable and inviting atmosphere, complemented by such conveniences.We understand that room sizes in historic city center hotels can be a surprise to some of our guests, and we appreciate your understanding and flexibility on this matter. It's wonderful to know that this aspect did not diminish the enjoyment of your stay.Your satisfaction and happiness are our highest rewards, and we are delighted that you chose to stay with us. Should your travels bring you back to Zurich, we hope to have the pleasure of welcoming you again at Hotel Alexander.Warm regards,

8/10 – Goed

Dave

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Hotel is in a good location close to the main train station and river. Decent breakfast. Lots of restaurants and shopping right outside the hotel. I arrived early and was able to check in right away which was very nice. Front desk staff were very helpful and friendly. Room is fairly small but suitable for sleeping. Bed was fairly comfortable. Room was clean however there was a strange clicking sound coming from the wall in my room which was annoying and quite concerning. After travelling all night I just wanted to sleep so I didn't see if there was another room available. When booking with Expedia, this is a VIP hotel. I did not receive any of the VIP benefits (ex. free room upgrade).
3 nachten verbleven in oktober 2023
Reactie van Laura-Lou Di Lauro - Reception ***Hotel Alexander op 6 nov 2023
Dear Dave,Thank you for taking the time to review your stay with us at Hotel Alexander and for awarding us a positive 4 out of 5 points. It's wonderful to hear that you found our location convenient for exploring the city and that the variety of nearby dining and shopping options added value to your visit. We're also glad that you enjoyed our breakfast selection and that our front desk staff made a positive impression with their helpfulness and friendliness.We're pleased that we could accommodate your early arrival with a swift check-in process; we understand how refreshing it can be to settle into your room after a long journey.Regarding the VIP benefits through Expedia, we sincerely apologize for any misunderstanding. We strive to provide upgrades and free parking whenever possible, as a part of the VIP benefits. However, these perks are indeed subject to availability, especially during periods when the hotel is fully booked. We regret any disappointment this may have caused, and we want to thank you for your understanding of the constraints we sometimes face in this regard.Your feedback about the room size and comfort is valued, and it’s good to know that the bed met your comfort needs and the room was up to our cleanliness standards. Regarding the clicking sound you mentioned, we apologize for this inconvenience. Please know that our team is always on hand to address any concerns or issues, and we would have been more than willing to investigate this for you or find an alternative solution to ensure your complete comfort.We appreciate your feedback as it enables us to improve and continue to provide our guests with the best possible experience. We hope to have the opportunity to welcome you back in the future, and if there’s anything we can do to make your next stay even more comfortable, please don’t hesitate to let us know.Warm regards,

10/10 – Uitstekend

Clarisse Joy

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Receptionists were very welcoming and helpful. The facility was modern yet cozy and clean. The only con was it can get pretty noisy at night since it’s close to many restaurants and bars. I think it was a perfect stay as it was also close to the Zürich Airport.
1 nacht verbleven in oktober 2023
Reactie van Laura-Lou Di Lauro - Reception ***Hotel Alexander op 6 nov 2023
Dear Clarisse Joy,Thank you for taking the time to leave us such a wonderful review and for giving us a perfect rating on Expedia. We are thrilled to hear that our reception team made you feel welcomed and were helpful during your stay. Our staff strives to provide outstanding service, and it's encouraging to know that their efforts have resonated with you.We're delighted that you found the hotel's facilities to your liking, with a balance of modernity and coziness, and that the cleanliness of our environment met your expectations. We constantly work hard to maintain a high standard for our guests.We understand your comment regarding the noise at night due to our central location amidst restaurants and bars. While the lively surroundings contribute to the vibrant Zurich experience, we also appreciate that it can impact our guests' rest. Please know for any future visits, we are more than willing to assist in allocating a room that is as quiet as possible, so do let us know your preference.It’s wonderful to learn that our location was not only convenient for enjoying the local nightlife but also for your travel to Zurich Airport. We are glad that this made for a seamless and stress-free end to your stay.Once again, thank you for choosing Hotel Alexander. We hope to have the pleasure of welcoming you back for another perfect stay in the near future.Warm regards,

10/10 – Uitstekend

Mark

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good location essy to walk from main station stsff friendly clesn hotel good breakfast
2 nachten verbleven in oktober 2023
Reactie van Laura-Lou Di Lauro - Reception ***Hotel Alexander op 6 nov 2023
Dear Mark,We are truly grateful for your generous review and perfect rating following your stay with us at Hotel Alexander. It is heartening to know that our location served you well, offering convenient access from the main station and that our team's friendliness contributed positively to your experience.Your commendation on the cleanliness of our hotel is very much appreciated. We take great pride in maintaining high standards and it's rewarding to hear when this is noticed and appreciated by our guests.We're also delighted to learn that you enjoyed our breakfast offerings. We understand the importance of starting the day with a satisfying meal and we're glad we could provide that for you.It's our aim to provide a welcoming and comfortable environment for all our guests, and your feedback is a wonderful affirmation of our efforts. We look forward to the opportunity to host you again should your travels bring you back to Zurich.Warmest regards,

10/10 – Uitstekend

John

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Old town
2 nachten verbleven in oktober 2023
Reactie van Your Team-Alexander op 29 okt 2023
Dear John, Thank you very much for your feedback. We are happy to read, that you enjoyed our very central location in Zurich.Located, right in Oldtown Zurich Hotel Alexander offers a perfect starting point for exploring the City with all its sights, restaurants, bars and shopping possibilities.It would be a pleasure for us to welcome you one day again. Until then we wish you all the best from Zurich.

10/10 – Uitstekend

RODRIGO

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in oktober 2023
Reactie van Your Team-Alexander op 22 okt 2023
Dear RodrigoThank you very much for staying at Hotel Alexander Zurich. It was a pleasure to have you as our guest.Very central located right in Old Town Zurich, many restaurants, bars and shopping possibilities are just within walking distance. During their stay our guest can profit from free entrance to Zurich Zoo and the art museum, as well as free use of our portable wifi hotspots.We would be very happy to welcome you one day again. Until then we wish you all the best.

10/10 – Uitstekend

RYAN

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Super great staff
Room was upgraded for free before I got there. Staff was beyond helpful and did everything they could that I asked of them. Lots and lots of restaurants and shopping in the area. Its a busy neighborhood, but safe. I'd stay again
2 nachten verbleven in oktober 2023
Reactie van Team-Alexander op 22 okt 2023
Dear RyanWe would like to thank you very much for your kind review. We are very pleased to hear that you were happy with your stay at Hotel Alexander Zurich.It is great to know that you received a complimentary room upgrade and that our staff were so attentive and helpful to you. We go out of our way to ensure that our guests feel comfortable and well looked after and it is great to hear that we were able to meet your expectations.You seem to have enjoyed the location of our hotel, surrounded by numerous restaurants and shopping opportunities. We are proud to be in a vibrant neighbourhood that offers our guests a wealth of activities and amenities.It is very gratifying to hear that you felt safe in our neighbourhood and are willing to stay with us again. We would be delighted to welcome you back again and look forward to being at your disposal for your next stay.Thank you again for your positive feedback. We look forward to seeing you again!All the best from ZurichRina and Team-Alexander

6/10 – Redelijk

Jennifer

Reisde met partner
Positief: Netheid, personeel en service
We stayed here for the location as it was walkable to old town, Zurich HB, and many other points of interest. So for location, it was great. For sleep on the other hand, choose somewhere else. We seriously underestimated the noise that we would hear in the room until 2am and then starting around 7:30am we’d hear noise from workers in the street. They gave us earplugs but the only way to reduce it is to close the window and then the room got really hot and stuffy (even in October when we stayed it was hot with the window closed). Staff was friendly, lobby had coffee/water fill station, and breakfast was fine as well. All in all, if we had gotten better sleep, it would have been an awesome stay.. but if street noise would bother you at night, be mindful of the bars open right around it.
3 nachten verbleven in oktober 2023
Reactie van Team-Alexander op 22 okt 2023
Dear JenniferThank you for taking the time to share your experience at Hotel Alexander Zurich. We are pleased to hear that you enjoyed the location of Hotel Alexander and appreciated the convenience of being close to the Old Town, Zurich Central Station and other attractions.However, we are sincerely sorry to hear that you found your sleep affected due to street noise. We understand the importance of a restful night's sleep and we are sorry that we could not meet your expectations in this regard. We appreciate your feedback regarding the earplugs provided and will ensure that we take all possible steps to minimise the noise levels in our rooms so that future guests have a more pleasant experience.We are pleased that you spoke positively about our friendly staff and the amenities in our lobby, as well as the breakfast. We will continue to work hard to provide our guests with a pleasant stay and your suggestions will help us improve.We hope that you will give us the opportunity to welcome you again in the future. We will make sure that your next stay will be even more enjoyable. Thank you for your valuable feedback.Best regardsRina and Team-Alexander

10/10 – Uitstekend

Jerry

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Although the area was very expensive food-wise, it was a good choice due to the proximity to the city and train station
2 nachten verbleven in oktober 2023
Reactie van Your Team-Alexander op 16 okt 2023
Dear Jerry,thank you very much for your great feedback. Hotel Alexander is indeed very central located, right in Old Town Zurich. Many restaurants, bars, shops and famous points of view are just within walking distance. During your stay you profit from free entrance to Zurich Zoo and the art museum.We would be pleased to welcome you one day again at Hotel Alexander Zurich.Best regards

8/10 – Goed

Geverifieerde reiziger

Reisde met een groep
1 nacht verbleven in oktober 2023
Reactie van Laura-Lou Di Lauro - Reception ***Hotel Alexander op 15 okt 2023
Dear GuestThank you so much for taking the time to share your feedback about your recent stay at ***Hotel Alexander. We truly appreciate your valuable input, and we're thrilled to hear that you had a positive experience with us, earning us an impressive 8 out of 10 points.Your satisfaction means the world to us, and we are delighted to have met your expectations during your stay. It's our goal to provide exceptional service and comfortable accommodations, and it's rewarding to know that we hit the mark.If there are any specific aspects of your stay that stood out to you or any suggestions for how we can make your next stay even better, please don't hesitate to let us know. Your insights are invaluable to us as we continually strive to enhance our guests' experience.We genuinely look forward to hosting you again at ***Hotel Alexander in the future. We're committed to maintaining the high standard of service that you experienced during your recent visit, and we can't wait to welcome you back with open arms.Once again, thank you for choosing us for your stay, and we hope to see you soon!Warm regards,

10/10 – Uitstekend

Andres

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent location
Reactie van Laura-Lou Di Lauro - Reception ***Hotel Alexander op 15 okt 2023
Dear Andres,We wanted to take a moment to express our heartfelt gratitude for your fantastic 5 out of 5 point review of ***Hotel Alexander on Expedia. Your positive feedback has brightened our day, and we are thrilled to know that you had such a wonderful experience during your stay.Your kind words truly motivate and inspire our team to continue providing exceptional service and maintaining the high standards that we aim for. It's guests like you who make our efforts truly rewarding.If you have any additional comments or suggestions that could further enhance our guest experience, please do not hesitate to share them with us. Your insights are invaluable as we continuously strive to improve.We hope to have the privilege of hosting you again in the future. When you return, we'll do our utmost to ensure your next stay is just as memorable as this one.Thank you once again for choosing ***Hotel Alexander, and we look forward to welcoming you back with open arms!Warmest regards,

10/10 – Uitstekend

Svein Kaare

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Flott opphold. Har vert gjest ved dette hotellet tidligere og har alltid vert fornøyd 😊
4 nachten verbleven in oktober 2023
Reactie van Laura-Lou Di Lauro - Resepsjon ***Hotel Alexander op 15 okt 2023
Kjære Svein Kaare,Tusen takk for at du deler din fantastiske 10 av 10 poengs anmeldelse av ***Hotel Alexander på Hotels.com. Vi er glade for å høre at du hadde nok et flott opphold hos oss, og din lojalitet betyr mye for oss!Det er alltid en glede å ønske tilbakevendende gjester som deg velkommen. At du fortsatt har tillit til hotellet vårt, og de fine ordene dine, er den største komplimenten vi kan få. Det gleder oss å høre at vi har innfridd forventningene dine, og vi har som mål å fortsette å overgå dem i fremtiden.Hvis det er noe spesielt du liker ved oppholdet ditt hos oss, eller hvis du har forslag til hvordan vi kan gjøre ditt neste besøk enda bedre, er du hjertelig velkommen til å dele dem med oss. Tilbakemeldingene dine er uvurderlige for at vi skal kunne gi deg en enestående gjesteopplevelse.Vi gleder oss til å få deg tilbake som gjest på ***Hotel Alexander. I mellomtiden ønsker vi deg en god reise og ser frem til å være vertskap for deg igjen snart.Med vennlig hilsen,

10/10 – Uitstekend

David

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
From the moment we arrived until the moment we left the staff were brilliant. They were helpful, polite and very courteous. The hotel was clean and quiet. The hotel location is great for everthing you would want in Zurich. I would go back in a moment
3 nachten verbleven in oktober 2023
Reactie van Laura-Lou Di Lauro - Reception ***Hotel Alexander op 15 okt 2023
Dear David,Thank you ever so much for taking the time to share your fantastic 5 out of 5 point review of ***Hotel Alexander on Expedia. Your kind words have truly warmed our hearts, and we are delighted to hear about your wonderful experience during your stay with us.Our team at ***Hotel Alexander takes great pride in providing exceptional service to our valued guests, and we are thrilled to know that you found our staff to be helpful, polite, and courteous throughout your stay. Your praise means the world to us, and we will be sure to pass on your compliments to our dedicated team members.It's also wonderful to hear that you found the hotel clean and quiet, and that our location was convenient for everything you needed in Zurich. We're pleased to have contributed to your enjoyable visit to this beautiful city.We can't wait to welcome you back to ***Hotel Alexander whenever you decide to return. Your continued support and enthusiasm mean the world to us, and we're looking forward to providing you with another memorable experience.Should you have any special requests or preferences for your next stay, please don't hesitate to let us know. We're here to ensure your next visit is even more delightful.Warmest regards,

10/10 – Uitstekend

HELEN

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Hotel Alexander is in the center of restaurant rows, close to the train station and shopping that makes it very convenient for guests. The staff are very friendly and accommodating. We will definitely stay again here on our next visit to Zurich.
6 nachten verbleven in oktober 2023
Reactie van Laura-Lou Di Lauro - Reception ***Hotel Alexander op 15 okt 2023
Dear Helen,Thank you so much for taking the time to share your wonderful 5 out of 5 point review of ***Hotel Alexander on Expedia. Your kind words brightened our day, and we are thrilled to hear that you had such a fantastic experience during your stay with us.It's great to know that our central location, near restaurants, the train station, and shopping areas, added convenience to your visit. Zurich indeed has so much to offer, and we're delighted that you found our hotel to be perfectly situated.We're especially pleased to hear that you found our staff to be very friendly and accommodating. Providing exceptional service and making our guests feel at home is our top priority, and your compliments are truly appreciated. We'll be sure to share your kind words with our dedicated team.We can't wait to welcome you back to ***Hotel Alexander on your next visit to Zurich. Your return is something we eagerly look forward to, and we'll do our utmost to make your next stay just as enjoyable as this one.If there's anything specific you'd like during your next stay, please don't hesitate to let us know. We're here to ensure your stay is nothing short of perfect.Warmest regards,

10/10 – Uitstekend

Jeannette

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff was OUTSTANDING!
1 nacht verbleven in september 2023
Reactie van Laura-Lou Di Lauro - Reception ***Hotel Alexander op 2 okt 2023
Dear Jeannette,Thank you so much for sharing your experience and leaving such a wonderful review regarding your stay at Hotel Alexander. We are overjoyed to learn that our staff made a significant impression on you and that you found them to be outstanding!Our team works diligently to provide warm, attentive, and exceptional service to all our guests, and it’s always rewarding to hear when we’ve succeeded in making a guest’s stay special. Your kind words have been shared with the entire team, and it has brought smiles to all our faces, knowing that our hard work has been recognized and appreciated.We strive to maintain high standards in all our services and your acknowledgment motivates us even more to continue our efforts in providing excellent hospitality.Once again, thank you for your uplifting feedback. We look forward to the opportunity to welcome you back to Hotel Alexander in the future and endeavor to make your next stay as pleasant and enjoyable as the previous one.Warm Regards,

6/10 – Redelijk

Carol, Mystic

Reisde met partner
Positief: Personeel en service
Other than the wonderful man who helped us carry our bags 2 blocks when our driver couldn't find the hotel🤔...reception frosty by Laura, ugly room w a view of garage ( we refused it and moved to a corner room w at least a peak of street/to very. No help w bags, no extras, loved the walking location to let cal cafes, etc which is why we chose it Ok brkfst buffet but to be fair tail end of a fab Tauck Tour 12 days lthru Switzerland at great properties we were let down for our final 2 nites on our own before flying back to Boston. ( had spent 3 days on Geneva on own before ...would return for more time in this beautiful country but not a great last few days, alas)...and we are friendly, seasoned travelers. Did get friendly smiles from other employees, btw. Gorgeous 2 weeks in Switzerland overall
2 nachten verbleven in september 2023
Reactie van Laura-Lou Di Lauro - Reception ***Hotel Alexander op 7 okt 2023
Dear Carol,First and foremost, thank you for taking the time to share your feedback regarding your recent stay at Hotel Alexander. We genuinely appreciate all feedback as it helps us to grow and serve our guests better.It's wonderful to hear that you had an enjoyable two weeks in Switzerland and that our location, close to local cafes, added value to your experience. We're also pleased to know that our staff, especially the gentleman who assisted with your bags, made a positive impact on your stay.However, I'm truly sorry to hear about your experience with our reception and the initial room allocation. Please accept our apologies for not meeting your expectations. Every guest's experience is of utmost importance to us, and we always strive to offer the best service possible.Regarding the extras, we sincerely apologize if this was not communicated clearly during your stay. At Hotel Alexander, we do pride ourselves on offering several complimentary amenities, including the first filling of the minibar, free coffee and tea available in the hotel lobby 24/7, free apples, complimentary entrance to the art museum and zoo, and the free portable wifi routers which allow guests to stay connected throughout Switzerland. These are some of the benefits we provide, which, as you pointed out, are not standard offerings at every hotel.Your candid feedback is invaluable, and we will certainly take your comments into consideration to enhance our guest experience. Should you decide to return to Switzerland, we would be grateful for another opportunity to host you, ensuring a seamless and delightful experience from start to finish.Warm regards,

10/10 – Uitstekend

Georgina

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent location, walk to main train station and dozens of restaurants and cafes next to hotel. Room was small Europeans style, very comfortable and quiet. Excellent breakfast options included, eggs, bacon, sausages, breads, cheeses, meats, yoghurt etc. Front desk staff Katrina was super helpful and friendly. Hotel had plug converters for free to use to charge phones, and also free wifi hot spots to take when out in the city.
3 nachten verbleven in september 2023
Reactie van Laura-Lou Di Lauro - Reception ***Hotel Alexander op 2 okt 2023
Dear Georgina,Thank you immensely for taking the time to share your delightful experience and awarding us a full 5-star rating following your stay at Hotel Alexander. We are absolutely thrilled to hear that you enjoyed our prime location, comfortable accommodations, and the variety of breakfast options available.We understand the importance of having a quiet and comfortable space to come back to after a day of exploring, and we’re glad that our rooms met your expectations, even if they are in a typically small European style. We’re pleased to learn that the amenities we offer, including plug converters and portable Wi-Fi hotspots, added convenience to your stay.Special thanks for acknowledging the efforts of our front desk staff, Katrina. It is heartening to know her helpfulness and friendly demeanor contributed to making your stay even more enjoyable. Your kind words have been shared with her, and the rest of our team, and have served as a wonderful source of motivation.Our goal is to make all our guests feel welcome and attended to, and feedback such as yours assures us that we are succeeding in our mission. Once again, thank you for your glowing review. We eagerly look forward to welcoming you back to Hotel Alexander and hope to continue exceeding your expectations.Warm Regards,

10/10 – Uitstekend

Weichinger

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Sehr gut
1 nacht verbleven in september 2023
Reactie van Laura-Lou Di Lauro - Rezeption ***Hotel Alexander op 2 okt 2023
Liebe/r Weichinger,Herzlichen Dank, dass Sie sich die Zeit genommen haben, Ihre positiven Eindrücke und die volle Punktzahl von 5 Sternen nach Ihrem Aufenthalt im Hotel Alexander mit uns zu teilen. Es freut uns außerordentlich zu hören, dass Sie Ihren Aufenthalt als „sehr gut“ empfunden haben!Unser Team ist ständig bemüht, einen herausragenden und herzlichen Service zu bieten, und es ist immer besonders belohnend, wenn wir erfahren, dass wir die Erwartungen unserer Gäste erfüllen oder übertreffen konnten. Ihre freundlichen Worte sind eine wunderbare Bestätigung und Motivation für uns alle, und wir sind dankbar für Ihr positives Feedback.Wir hoffen, dass wir Sie in Zukunft erneut im Hotel Alexander begrüßen dürfen und dass wir bei jedem weiteren Aufenthalt Ihre Erwartungen erneut erfüllen oder sogar übertreffen können. Nochmals herzlichen Dank, und wir freuen uns schon sehr darauf, Sie bald wieder bei uns willkommen heißen zu dürfen.Mit freundlichen Grüßen,

10/10 – Uitstekend

NANCY

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Welcome back to Zurich
We returned here for the first time since 2019 because of Covid and we received an enthusiastic welcome from the front desk staff. It is this hospitality that makes Hotel Alexander a favorite of ours.
1 nacht verbleven in september 2023
Reactie van Ronja op 22 sep 2023
Dear Nancy,Thank you so much for your positive review and for choosing to stay with us again, especially after such unpleasant times we have all been through.We are happy to learn that the enthusiastic welcome provided by our front desk staff has contributed to making your stay memorable and has affirmed Hotel Alexander as a favourite destination of yours. It’s our goal to cultivate a hospitable and welcoming environment for all our valued guests, and we’re thrilled we could achieve this for you once again. We can’t wait to host you again soon and if there is anything you need or anything more we can do to make your next stay even more enjoyable, please do not hesitate to let us know.Kindest regards,The Hotel Alexander Team

8/10 – Goed

stanley

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Easy to go around all attractions. Friendly staff
2 nachten verbleven in september 2023
Reactie van Ronja op 22 sep 2023
Dear StanleyThank you for your stay and for taking the time to leave us such a review! We are thrilled to hear that you found our location convenient for visiting the local attractions and that our staff was able to make your stay more pleasant.We hope to welcome you back to our hotel in the near future and provide you with another wonderful experience. Kindest regards,The Hotel Alexander Team

10/10 – Uitstekend

Dr. Karsten

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Excellent communication and service. Everything worked well with the parking. The room was very small, which was expected. The aircon was quite weak. Breakfast was very good. Excellent location and good insulation from noise. I do recommend Hotel Alexander.
1 nacht verbleven in september 2023
Reactie van Rina and Team-Alexander op 17 sep 2023
Dear Dr. KarstenThank you very much for your great and amazing feedback. We aprecciate your kind words for our very cental location, good noise insulation and excellent breakfast. During your stay you profit from free entrance to Zurich Zoo and the artmuseum. For tickets just contact reception directly.It would be a pleasure to welcome you one day again. Until then we wish you all the best from Zurich.

8/10 – Goed

Mario

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
la ubicación es muy buena, el hotel limpio y el personal amable
2 nachten verbleven in augustus 2023
Reactie van Rina and Team-Alexander op 16 sep 2023
Dear Mario, Thank you so much for staying with us. We really do appreciate your kind words for our Hotel Alexander in Zurich. During your stay you profit from free entrance to Zurich Zoo and the art museum. For tickets just contact reception directly. We would be pleased to welcome you one day again right in Old Town Zurich. Until then we wish you all the best.

8/10 – Goed

Keri

Reisde met partner
Positief: Personeel en service, voorzieningen
The staff are very friendly, and the location can’t be beat. The breakfast was also great.
2 nachten verbleven in september 2023
Reactie van Rina and Team-Alexander op 16 sep 2023
Dear Keri, Thank you for your great feedback and for choosing Hotel Alexander for your stay in Zurich.Hotel Alexander Zurich offers a perfect starting point for exploring the City with all its sight. During your stay you can profit from free entrance to Zurich Zoo and the artmuseum. For tickets just contact reception directly.We are looking forward welcoming you soon.Best regards from Zurich

4/10 – Matig

FLAVIA

Positief: Netheid, personeel en service
Negatief: Comfort kamer
Decepcionado
O quarto muito pequeno. Ar condicionado não estava em Bom funcionamento Estacionamento fora do hotel, apesar de ser próximo, mas sem controle
4 nachten verbleven in augustus 2023
Reactie van Hotel Alexander Front Desk op 4 sep 2023
Dear Mr. Silva,Thank you for taking the time to share your experience with us. We are genuinely sorry to hear that your stay did not meet your expectations, particularly in regard to the size of the room, the air conditioning, and our parking facilities. I would like to emphasize that our front desk staff is at your service around the clock to address any issues or concerns you might have. Had we been made aware of the aforementioned issues during your stay, we would have endeavored to resolve them to the best of our ability, to ensure your comfort and satisfaction. We are here to make your stay as comfortable as possible.We hope to have another opportunity to welcome you back for a better experience.Sincerely,The Hotel Alexander Team

10/10 – Uitstekend

Mehdi

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent service on arrival very helpful staff room was clean and very nice, breakfast was excellent lots of choice. Highly recommend right in the centre of Zurich close to train station. Great Hotel.
3 nachten verbleven in augustus 2023
Reactie van Laura-Lou Di Lauro - Reception ***Hotel Alexander op 31 aug 2023
Dear Mehdi,We are absolutely delighted to hear that you enjoyed your stay at Hotel Alexander! Thank you for taking the time to share your positive experience with us and the Expedia community.It's wonderful to know that our staff was able to make you feel welcome from the moment you arrived and that you found your room to be clean and comfortable. Our team strives to provide a seamless and enjoyable experience for all our guests, so your kind words are incredibly rewarding.We are also thrilled that you enjoyed our breakfast offerings. We put a lot of effort into providing a variety of choices to help our guests start their day off right.Thank you for your high recommendation and for noting our convenient location in the heart of Zurich, close to the train station. It’s our goal to offer a stay that is both comfortable and convenient for our guests.We look forward to having the pleasure of welcoming you back to Hotel Alexander the next time you find yourself in Zurich. Thank you once again for your gracious review, and safe travels!Warmest regards,

8/10 – Goed

Allison, West Islip

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great location. Clean, updated room with AC.
1 nacht verbleven in augustus 2023
Reactie van Laura-Lou Di Lauro - Reception ***Hotel Alexander op 31 aug 2023
Dear Allison,Thank you so much for taking the time to share your experience with us and the Expedia community. We're thrilled to hear that you enjoyed your stay at Hotel Alexander.It's wonderful to know that our location met your expectations and made your time in Zurich more enjoyable. Our aim is to provide a convenient base from which our guests can explore all that this beautiful city has to offer.We're also pleased to hear that you found your room to be clean, updated, and comfortable, complete with air conditioning. Our team takes great pride in maintaining a high standard of cleanliness and comfort, and your positive feedback is very much appreciated.We hope to have the pleasure of welcoming you back to Hotel Alexander soon. Safe travels, and thank you once again for your kind words.Warmest regards,

10/10 – Uitstekend

Takafumi

1 nacht verbleven in augustus 2023
Reactie van Your Team-Alexander op 16 sep 2023
Dear TakafumiThank you very much for staying with us. We really do appreciate your great words for your stay at Hotel Alexander Zurich. Located right in Old Town Zurich Hotel Alexander offers the perfect starting point for exploring the city with all its sights, restaurants, bars and shopping possibilities.We would be pleased to welcome you to another time. Until then we wish you all the best from Zurich.

10/10 – Uitstekend

Jeevan

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
All
2 nachten verbleven in augustus 2023
Reactie van Laura-Lou Di Lauro - ***Hotel Alexander Reception op 23 aug 2023
Dear Jeevan,We are absolutely thrilled to hear that you had a wonderful experience at Hotel Alexander and thank you for taking the time to give us a perfect 5-star rating. Your positive feedback is incredibly valuable to us, and it's reassuring to know that we were able to meet your expectations in all aspects of your stay.Our team is committed to providing exceptional service and accommodations, and it's uplifting to hear when our guests are satisfied. Your kind words will certainly be passed along to our staff, who will undoubtedly be encouraged by your review.Once again, thank you for choosing Hotel Alexander. We look forward to the opportunity to welcome you back in the near future. Should you have any suggestions or specific highlights you'd like to share, please don't hesitate to let us know. Your insights not only serve as a reward but also help us continuously improve.Best regards,