Australië - Nieuw-Zeeland en de zuidelijke Stille Oceaan: Duurzame vakanties

Fijn hotel, op 10 min lopen van het Centrum. Fijne bedden, keukentje aanwezig, inclusief wasmachine. Balcon, met zo’n in de middag. Bij het zwembad juist zon in de ochtend. Vriendelijk personeel. Er was een ventilator op de kamer voor de warme dagen, dat werkte prima.

De bedden waren goed maar voor de wi-fi moest ik regelmatig weer opnieuw inloggen inloggen

We have stayed at this property previously and left a glowing review back in January, but it has gone downhill drastically! I have contacted them on several occasions to discuss my concerns privately, but as I am still waiting on a phone call that I suspect is never coming unfortunately this review is 100% justified. We recently stayed in a king “balcony” room and upon checking out I realized they had doubled up on the hold of the accommodation cost. I brought this to the attention of the receptionist who just said it will clear. After having a two day procedure, I was too tired and weak to argue and expected it to be rectified the next morning. You can imagine my shock when upon checking my account the next morning, it had not been rectified and had actually been added to, with the hold now being $920 odd dollars of OUR money that we still cannot access until the 12th! This is totally unacceptable! The room and food and beverages were totally paid for separately and this is not a small amount of money. My second issue is I deliberately booked a room with a balcony as I had to remain bedridden for the majority of the two day stay and thought it would be a nice place for my husband to sit. The so-called balcony is an absolute joke, a tiny triangular area, which is standing room for one. This is a far cry from the lovely looking balcony with the table and two chairs as shown on the website. We also did not receive inclusions that we were supposed to. Won’t be back!!!

We have stayed at this property previously and left a glowing review back in January, but it has gone downhill drastically! I have contacted them on several occasions to discuss my concerns privately, but as I am still waiting on a phone call that I suspect is never coming unfortunately this review is 100% justified. We recently stayed in a king “balcony” room and upon checking out I realized they had doubled up on the hold of the accommodation cost. I brought this to the attention of the receptionist who just said it will clear. After having a two day procedure, I was too tired and weak to argue and expected it to be rectified the next morning. You can imagine my shock when upon checking my account the next morning, it had not been rectified and had actually been added to, with the hold now being $920 odd dollars of OUR money that we still cannot access until the 12th! This is totally unacceptable! The room and food and beverages were totally paid for separately and this is not a small amount of money. My second issue is I deliberately booked a room with a balcony as I had to remain bedridden for the majority of the two day stay and thought it would be a nice place for my husband to sit. The so-called balcony is an absolute joke, a tiny triangular area, which is standing room for one. This is a far cry from the lovely looking balcony with the table and two chairs as shown on the website. We also did not receive inclusions that we were supposed to. Won’t be back!!!

We have stayed at this property previously and left a glowing review back in January, but it has gone downhill drastically! I have contacted them on several occasions to discuss my concerns privately, but as I am still waiting on a phone call that I suspect is never coming unfortunately this review is 100% justified. We recently stayed in a king “balcony” room and upon checking out I realized they had doubled up on the hold of the accommodation cost. I brought this to the attention of the receptionist who just said it will clear. After having a two day procedure, I was too tired and weak to argue and expected it to be rectified the next morning. You can imagine my shock when upon checking my account the next morning, it had not been rectified and had actually been added to, with the hold now being $920 odd dollars of OUR money that we still cannot access until the 12th! This is totally unacceptable! The room and food and beverages were totally paid for separately and this is not a small amount of money. My second issue is I deliberately booked a room with a balcony as I had to remain bedridden for the majority of the two day stay and thought it would be a nice place for my husband to sit. The so-called balcony is an absolute joke, a tiny triangular area, which is standing room for one. This is a far cry from the lovely looking balcony with the table and two chairs as shown on the website. We also did not receive inclusions that we were supposed to. Won’t be back!!!