Exterieur

Beoordelingen van Sandman Hotel & Suites Abbotsford

3 out of 5
Sandman Hotel & Suites Abbotsford
32720 Simon Ave, Abbotsford, BC

Beoordelingen

9,0

Fantastisch

Gastenscore: 10 - Uitstekend. 595 van 1002 beoordelingen" "
Gastenscore: 8 - Goed. 300 van 1002 beoordelingen" "
Gastenscore: 6 - Redelijk. 60 van 1002 beoordelingen" "
Gastenscore: 4 - Matig. 23 van 1002 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 24 van 1002 beoordelingen" "

9,2/10

Netheid

9,0/10

Personeel en service

8,4/10

Voorzieningen

9,0/10

Staat van de accommodatie en faciliteiten

8,4/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

A.E.

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Prettig hotel- ga ik zeker vaker gebruiken
Mooi hotel, nieuw- vriendelijk en behulpzaam personeel. Let wel op 2 kamers zijn geen slaapkamers. Zijn enkele kamers met bedbank.ook de kamers verschillen onderling.( wel wasmachine of niet)

10/10 – Uitstekend

Natalie

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
When in Abby, we will stay again !
1 nacht verbleven in mei 2024

8/10 – Goed

Michael

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The suite was great spacious and had all The amenities.
2 nachten verbleven in mei 2024

8/10 – Goed

Sean

Reisde met partner
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Room was clean but had silverfish or something king of bug found in the washroom. Outside seems to have more and more crime attention than before. Great hotel and staff well still return for stays.
4 nachten verbleven in mei 2024
Reactie van Haylie (Duty Manager) op 16 mei 2024
Hello Sean, thank you for taking the time to tell us about your stay. We are sorry for the issues that you faced during your stay. If you would like to discuss further please feel to contact us directly. Thank you for complimenting the hotel and staff. We are happy and look forward to welcoming again.

8/10 – Goed

Pamela

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Older unit tag were great
3 nachten verbleven in mei 2024
Reactie van Surbhi J | Front Office Manager op 13 mei 2024
Hello Pamela, thank you for taking the time to leave us a review. We hope you enjoyed your stay with us and hope to welcome you back again in the near future!

6/10 – Redelijk

Thomas

Reisde met partner
Positief: Netheid, personeel en service
Negatief: Voorzieningen
Area around the hotel was not great. The hotel staff was good
2 nachten verbleven in mei 2024
Reactie van Haylie (Duty Manager) op 10 mei 2024
Hello Thomas, thank you for taking the time to leave us a review. We appreciate your compliments in regards to our staff. We apologize for any inconvenience you may have faced. We hope you will give us another chance in the near future!

10/10 – Uitstekend

Tamara

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Surbhi J | Front Office Manager op 10 mei 2024
Hello Tamara, thank you for taking the time to leave us a 5 star review. We are happy to hear that you enjoyed your stay. We hope to welcome you back again in the near future!

4/10 – Matig

Steve

Negatief: Staat van de accommodatie en faciliteiten
The first thing I noticed was the back on the office chair at the desk was loose. Looking under, it needs four large screws to be secure. There was just one relatively close to being tightened, and one about to fall out. Dangerous. Next I noticed the cupboard door under the kitchen sink was in a similar state - all of the screws were loose and it was about to fall off. The doorknob to the door between the bedroom and bathroom was also very loose, and it tended to lock when closing it. In the bathroom, one of the two lights above the sink was out. Too dim for close work for sure. Walking my dog in the parking lot, we noticed an adjacent property with about seven dumpsters, all overflowing onto the ground. That's when we noticed a dead rat in the parking lot of the hotel. Yuk. For this much money, I expected way more. Sorry for them, I will not be back.
2 nachten verbleven in mei 2024
Reactie van Surbhi J | Front Office Manager op 7 mei 2024
Thank you Steve for taking the time to share your feedback with us. We're truly sorry to hear about the issues you encountered during your recent stay. Your comfort and safety are of the utmost importance to us, and it's disheartening to learn that we fell short of your expectations.We apologize for the maintenance issues you experienced with the office chair, cupboard door, and doorknob. Rest assured, we have promptly addressed these concerns and implemented measures to prevent recurrence. Regarding the overflowing dumpsters and the presence of a deceased rat nearby, we share your concern and have escalated this matter to our management team for immediate action. We understand the impact this may have had on your experience, and we are actively working to address this issue with our neighboring property.We appreciate your candid feedback as it allows us the opportunity to improve and provide a better experience for our guests. We understand if you choose not to return, but we sincerely hope you will give us another chance to exceed your expectations in the future.

10/10 – Uitstekend

?

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
nice
1 nacht verbleven in april 2024
Reactie van Haylie (Duty Manager) op 4 mei 2024
Hello, thank you for taking the time to leave us a 5 star review. We are happy to hear that you enjoyed your stay. We hope to welcome you back again in the near future!

6/10 – Redelijk

Sherry

Reisde met familie
Positief: Personeel en service
The reservation booked with Expedia did not transfer over to the front desk. We were given a room that was not as booked and had to request a change which staff did promptly. We did not get our room serviced because we did not put the card on the door. This should have been highlighted to us at check in.
2 nachten verbleven in april 2024
Reactie van Haylie (Duty Manager) op 4 mei 2024
Hello Sherry, thank you for taking the time to leave us a review. We do apologize for the issues that you faced. We had given you an upgrade due to the fact the notes stated that a king was booked. I will ensure to speak with staff in regards to the service cards. I apologize again, and hope you will give us a chance in the near future to make it up to you !

10/10 – Uitstekend

Jeffery

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Haylie (Duty Manager) op 3 mei 2024
Hello Jeffery, thank you for taking the time to leave us a 5 star review. We are happy to hear that you enjoyed your stay with us, and hope to welcome you back again in the near future.

2/10 – Ontzettend slecht

Jasdeep

Negatief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Haylie (Duty Manager) op 3 mei 2024
Hello, we are so sorry for the issues that you faced. Hope we have rectified the situation, and we can welcome you back again in the near future!

6/10 – Redelijk

A.

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in april 2024
Reactie van Haylie (Guest Services) op 19 apr 2024
Hello, thank you for taking the time to leave us a review. We hope you enjoyed your stay with us and hope to welcome you back again in the near future.

4/10 – Matig

Shelley

Reisde met familie
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Not sure if the rooms vary, but the king "suite" we had was awful. Reeked of cigarettes (especially the furniture and drapes), in need of a deep clean and really in need of renovation. Pics online are very deceiving. Once you look closely it's dated, dirty, and the whole hotel smells of cooking food. Booked 2 nights, left after 1.
2 nachten verbleven in april 2024
Reactie van Vik Goraya - General Manager op 9 apr 2024
Hello Shelley, Thank you for sharing your feedback with us. We sincerely apologize for the disappointment you experienced during your recent stay in one of our king suites. It is disheartening to learn that your experience did not meet your expectations.Please rest assured that your concerns have been taken very seriously, and we will be conducting a thorough investigation into the room you stayed in to address the issues you mentioned.We understand that you chose to cut your stay short, and we regret that we were unable to rectify the situation during your time with us.Should your travels bring you back to the area, we would be grateful for the opportunity to regain your trust and provide you with the exceptional stay that you deserve.

10/10 – Uitstekend

Jim

Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van Surbhi J | Front Office Manager op 8 apr 2024
Hello Jim, thank you for taking the time to leave us a review. We hope you enjoyed your stay with us and hope to welcome you back again in the near future!

10/10 – Uitstekend

Tina

Reisde met familie
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Property was clean. Rooms were large incl a kitchenette & beds were comfy.
1 nacht verbleven in maart 2024
Reactie van Haylie (Duty Manager) op 6 apr 2024
Hello Tina, thank you for taking the time to leave us a review. We hope you enjoyed your stay with us and hope to welcome you back again in the near future!

10/10 – Uitstekend

Samantha

Reisde met een groep, Reisde met huisdieren
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Always enjoyed staying here and was able to bring our dog! The suites are lovely!
1 nacht verbleven in maart 2024
Reactie van Haylie (Duty Manager) op 6 apr 2024
Hello Samantha, thank you for taking the time to leave us a review. We are happy to hear that you enjoyed your stay with us, while having your dog with you! We hope to welcome you back again in the near future!

10/10 – Uitstekend

JIA CHENG, VANCOUVER

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very decent place for a quick stay.
1 nacht verbleven in maart 2024
Reactie van Haylie (Duty manager) op 30 mrt 2024
Hello Jia, thank you for taking the time to leave us a review. We are happy yo hear that you enjoyed your stay. We hope to welcome you back again in the near future!

8/10 – Goed

Sonia, Courtenay

2 nachten verbleven in maart 2024
Reactie van Surbhi J | Front Office Manager op 8 apr 2024
Hello Sonia, thank you for taking the time to leave us a review. We hope you enjoyed your stay with us and hope to welcome you back again in the near future!

10/10 – Uitstekend

Susan

2 nachten verbleven in maart 2024
Reactie van Haylie (Duty manager) op 6 apr 2024
Hello Susan, thank you for taking the time to leave us a review. We hope you enjoyed your stay with us and hope to welcome you back again in the near future!

10/10 – Uitstekend

Natalie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in februari 2024
Reactie van Surbhi J | Front Office Manager op 12 mrt 2024
Hello Natalie, Thank you for taking your time to leave us a review. We are happy to hear that you enjoyed your stay with us.

4/10 – Matig

Christin

Reisde met familie
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Negatief: Netheid
Blood Stained blankets/sheets - had booked a room with two separate beds and they “upgraded” me to a suite with only one bed
2 nachten verbleven in februari 2024
Reactie van Haylie (Duty Manager) op 27 feb 2024
Hello Christin, thank you for taking the time to leave us a review about your stay. We are sorry to hear about your experience while staying here. If you would like to discuss your stay further, please feel to reach out to the hotel directly.

2/10 – Ontzettend slecht

Kav

Zakenreiziger
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
This is the first negative review I have ever left. Several bugs of some type. Room didn’t smell great and I slept on top of the sheets.
1 nacht verbleven in februari 2024
Reactie van Haylie (Duty Manager op 21 feb 2024
Hello Kav, thank you for taking the time to leave us a review. We are sorry to hear about your issues during your stay. I will ensure to talk to the housekeeping management. If you would like to discuss this further, please feel free contact the hotel directly.

10/10 – Uitstekend

Shauna

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van Haylie (Duty Manager) op 22 feb 2024
Hello, Thank you for taking your time to leave us a review. We are happy to hear that you enjoyed your stay with us.

6/10 – Redelijk

sean

1 nacht verbleven in februari 2024
Reactie van Haylie (Duty Manager) op 21 mrt 2024
Hello Sean, thank you for taking the time to leave us a review. We hope that you enjoyed your stay with us and we hope to welcome your back in the future.

8/10 – Goed

Rex

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice room, a view of the body shop dumpster meant I stayed off the patio though…lol The Denny’s has duct tape over the holes in the seats…a little tacky
2 nachten verbleven in februari 2024
Reactie van Surbhi J | Front Office Manager op 15 feb 2024
Hello Rex, I'm so sorry to hear about the experience you had with us. I appreciate you bringing up the issues you faced during your stay. We thrive on making sure our guests are not only comfortable, but taken care of. We will speak with our Denny's staff to ensure this situation doesn't happen again, and we hope you give us another chance to make this right.

6/10 – Redelijk

Brandon

Zakenreiziger
1 nacht verbleven in januari 2024
Reactie van Surbhi J | Front Office Manager op 15 feb 2024
Hello Brandon, thank you for taking the time to leave a review. We hope you enjoyed your stay, and hope to welcome you back again soon!

10/10 – Uitstekend

John

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van Surbhi J | Front Office Manager op 9 feb 2024
Hello John, thank you for your 10/10 rating of our hotel. We hope to welcome to again in the near future! King Regards, Surbhi J (Front Office Manager)

10/10 – Uitstekend

Donovan

1 nacht verbleven in februari 2024
Reactie van Surbhi J | Front Office Manager op 9 feb 2024
Hello Donovan, thank you for taking the time to leave a review. We hope you enjoyed your stay, and hope to welcome you back again soon!

6/10 – Redelijk

Rob

3 nachten verbleven in januari 2024
Reactie van Haylie (Duty Manager op 21 mrt 2024
Hello Rob, thank you for taking the time to leave us a review. We hope that you enjoyed your stay with us and we hope to welcome you back again in the near future!

10/10 – Uitstekend

Makoto

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
8 nachten verbleven in januari 2024
Reactie van Surbhi J | Front Office Manager op 9 feb 2024
Hello Makoto, thank you for taking the time to leave a review. We hope you enjoyed your stay, and hope to welcome you back again soon!

8/10 – Goed

Delores

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in december 2023
Reactie van Surbhi J | Front Office Manager op 9 feb 2024
Hello Delores, thank you for taking the time to leave a review. We hope you enjoyed your stay, and hope to welcome you back again soon!

10/10 – Uitstekend

Bowen

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Surbhi J | Front Office Manager op 9 feb 2024
Hello Bowen, thank you for taking the time to leave a review. We hope you enjoyed your stay, and hope to welcome you back again soon!

8/10 – Goed

Jasmeen

Positief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Surbhi J | Front Office Manager op 9 feb 2024
Hello Jasmeen, thank you for taking the time to leave a review. We hope you enjoyed your stay, and hope to welcome you back again soon!

6/10 – Redelijk

Khadeejah

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The stay at this hotel was great as usual however it took over 25 minutes to get checked into the room due to low staff. Other than that it was a great stay.
1 nacht verbleven in december 2023
Reactie van Surbhi J | Front Office Manager op 9 feb 2024
Hello Khadeejah, I'm so sorry to hear about the experience you had with us. I appreciate you bringing up the issues you faced during your stay. We thrive on making sure our guests are not only comfortable, but taken care of. As for the check in, we will speak with our staff to ensure this situation doesn't happen again, and we hope you give us another chance to make this right.

10/10 – Uitstekend

Am

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Surbhi J | Front Office Manager op 9 feb 2024
Hello Am, thank you for taking the time to leave a review. We hope you enjoyed your stay, and hope to welcome you back again soon!

10/10 – Uitstekend

Milton

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Rooms were great we had 3. Haylie called us before we left home as a courtesy and made sure our rooms were together as one was booked under another name, so great thank you. Venus was great and very helpful. Would absolutely stay there again
1 nacht verbleven in november 2023
Reactie van Haylie (Duty Manager) op 29 nov 2023
Hello Milton, thank you so much for taking the time to leave us a review. We are happy to hear that you enjoyed your stay with us. Thank you so much for the kind words towards Venus and myself. We can't wait to welcome you back in the near future!

10/10 – Uitstekend

Mitchell

1 nacht verbleven in november 2023
Reactie van Surbhi J | Front Office Manager op 9 feb 2024
Hello Mitchell, thank you for taking the time to leave a review. We hope you enjoyed your stay, and hope to welcome you back again soon!

8/10 – Goed

Gurmukh

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was good
1 nacht verbleven in november 2023
Reactie van Haylie (Duty Manager) op 29 nov 2023
Hello, thank you for taking the time to leave us a review. We hope to welcome you back in the near future.

6/10 – Redelijk

Emily

Reactie van Surbhi J | Front Office Manager op 9 feb 2024
Hello Emily, thank you for taking the time to leave a review. We hope you enjoyed your stay, and hope to welcome you back again soon!

8/10 – Goed

Sabrina

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Ruhige und bequeme Unterkunft
Solide Unterkunft, ruhig, gutes Bett und küche. Einkaufsmöglichkeiten in laufdistanz. Tiptop wer auf dem weg nach vancoucer oder in die rockies ist!
1 nacht verbleven in november 2023
Reactie van Haylie(Duty Manager) op 11 nov 2023
Hello Sabrina, thank you so much for the kind words! We are happy to hear that you enjoyed your stay with us. We hope to welcome you back again soon.

10/10 – Uitstekend

Irene

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Reception staff are very kind and friendly
1 nacht verbleven in november 2023
Reactie van Mehak - FD Agent op 9 nov 2023
Thank you so much for the feedback. We appreciate your kind words!

4/10 – Matig

Mary

Reisde met partner
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Building was under renovation, and there was quite a mess throughout the hallways. Unit that we stayed in was not particularly clean, had a weird smell. The staff at the front counter seem like they weren’t sure what they were supposed to be doing, and did not provide the best service upon check in
Reactie van General Manager op 9 nov 2023
Hi there, I appreciate your feedback and apologize for the inconvenience you experienced. We’re actively addressing the renovation issues to enhance our facilities. We’ll also address cleanliness concerns and ensure our staff receives additional training for better service. Your insights help us improve. We hope to provide you a better experience next time.

10/10 – Uitstekend

Michelle

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This was a great hotel!!! Staff super friendly, rooms are huge!!! Great location. Will stay there again!!!!
1 nacht verbleven in oktober 2023
Reactie van Haylie (Duty Manager) op 1 nov 2023
Hello Michelle, thank you for taking the time to leave us a 5 star review. We are happy to hear that you enjoyed your stay with us. Thank you for your nice comments regarding our property as well as staff. We hope to welcome you back again soon in the near future!

6/10 – Redelijk

Al

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
Property is nice, but room needed a refresh, it was showing wear and tare.
1 nacht verbleven in oktober 2023
Reactie van Surbhi J | Front Office Manager op 30 okt 2023
Hello AI, I'm so sorry to hear about the experience you had with us. I appreciate you bringing up the issues you faced during your stay. We thrive on making sure our guests are not only comfortable, but taken care of. I will bring up these issues that your faced to management, and we hope you give us another chance to make this right. King Regards, Surbhi J (Front Office Manager)

10/10 – Uitstekend

Alison

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very good
1 nacht verbleven in oktober 2023
Reactie van Surbhi J | Front Office Manager op 30 okt 2023
Hello Alison, thank you for taking the time to leave us a 5 star review. We are happy to hear that you enjoyed your stay with us. We hope to welcome you back again in the near future! Kind Regards, Surbhi J (Front Office Manager)

10/10 – Uitstekend

James

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Like the balcony
1 nacht verbleven in oktober 2023
Reactie van Haylie(Duty Manager) op 6 nov 2023
Hello James, thank you for leaving us a review about your stay. We are happy to hear that you enjoyed your stay and balcony and hope to welcome you back again soon in the near future!

8/10 – Goed

Julia

Reisde met een groep, Reisde met partner
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Had a 1BR suite on the fourth floor. It was very nice - balcony, fireplace, full kitchen.. even a washer dryer!
1 nacht verbleven in oktober 2023
Reactie van Haylie (Duty Manager) op 1 nov 2023
Hello Julia, thank you for taking the time to leave us a review. We are happy to hear that you enjoyed your stay with us, and enjoyed your suite. We hope to welcome you back soon in the near future!

8/10 – Goed

Gajen

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It’s old and furniture is outdated, but very spacious and clean.
3 nachten verbleven in oktober 2023
Reactie van Haylie (Duty Manager) op 23 okt 2023
Hello Gajen, thank you for taking the time to leave us a review. I'm glad you felt our hotel was spacious and clean. I will ensure to pass this review on in regards to the furniture to our management team. We hope to welcome you back in the near future.

8/10 – Goed

Cathevine

1 nacht verbleven in oktober 2023
Reactie van Haylie(Duty Manager) op 11 nov 2023
Hello Cathevine, thank you for taking the time to leave a review. We hope you enjoyed your stay, and hope to welcome you back again soon!