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Beoordelingen van Stamford Grand Adelaide

5 out of 5
Stamford Grand Adelaide
2 Jetty Road Moseley Square, Glenelg, SA

Beoordelingen

8,4

Zeer goed

Gastenscore: 10 - Uitstekend. 487 van 1035 beoordelingen" "
Gastenscore: 8 - Goed. 320 van 1035 beoordelingen" "
Gastenscore: 6 - Redelijk. 127 van 1035 beoordelingen" "
Gastenscore: 4 - Matig. 64 van 1035 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 37 van 1035 beoordelingen" "

8,6/10

Netheid

8,6/10

Personeel en service

8,0/10

Voorzieningen

7,8/10

Staat van de accommodatie en faciliteiten

8,0/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Robyn

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Close to the beach and many food choices
2 nachten verbleven in april 2024
Reactie van Josh McQueen - Front Office Manager op 29 apr 2024
Dear Robyn, Thank you for taking the time to rate and review your recent experience at Stamford Grand Adelaide. We value your support and do hope we have the opportunity of welcoming you back to the Stamford Grand.Kind regards,Josh McQueenFront Office Manager

8/10 – Goed

Wendy

Reisde met een groep
We loved the location of this hotel. The views of the ocean were spectacular. The hotel is a litte tired. Breakfast buffet was just average. A bit congested. Staff were wonderful and Ayush was particularly helpful and just a lovely person.
3 nachten verbleven in april 2024
Reactie van Josh McQueen - Front Office Manager op 28 apr 2024
Dear Wendy, Thank you for taking the time to rate and review your recent experience at Stamford Grand Adelaide. Thank you for acknowledging our service standards and our people. Indeed, they are the ones who truly make quality come alive in the hotel and we treasure each and every one of them.We value your support and do hope we have the opportunity of welcoming you back to the Stamford Grand.Kind regards,Josh McQueenFront Office Manager

10/10 – Uitstekend

fran

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
From the moment we checked in we felt relaxed. Our room was lovely and the view is outstanding. The 2 course dinner with a wine for $39 was so beautifully cooked. we did that again. I was so easy to get out and walk and the food choices around the hotel are fantastic. would highly recommend!! We are already pannning anther trip back soon.
3 nachten verbleven in april 2024
Reactie van Josh McQueen - Front Office Manager op 23 apr 2024
Dear Fran, Thank you for taking the time to rate and review your recent experience at Stamford Grand Adelaide. We are delighted to know that you had an excellent stay with us. Comments such as yours on our product, services and our team members shall motivate us to walk that extra mile for delivering service excellence. It was certainly a pleasure for us to be at your service and we shall eagerly look forward to welcoming you again soon. Kind regards,Josh McQueenFront Office Manager

10/10 – Uitstekend

Qudratullah

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Price was expensive
1 nacht verbleven in april 2024
Reactie van Josh McQueen - Front Office Manager op 15 apr 2024
Dear Qudratullah, Thank you for taking the time to rate and review your recent experience at Stamford Grand Adelaide. We value your support and do hope we have the opportunity of welcoming you back to the Stamford Grand.Kind regards,Josh McQueenFront Office Manager

6/10 – Redelijk

Garry

Service was very ordinary rooms are in need of upgrades
3 nachten verbleven in april 2024
Reactie van Josh McQueen - Front Office Manager op 15 apr 2024
Dear Gary, Thank you for taking the time to complete our survey regarding your recent experience at Stamford Grand Adelaide. We rely on your feedback to identify our guests' expectations, areas of improvement and to reward outstanding staff. Your feedback and support are valuable, and we would welcome the opportunity of hosting you again when you next visit Glenelg.Warm regards, Josh McQueenFront Office Manager

10/10 – Uitstekend

Indu

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
That stay was great. The wi-fi provided by the hotel was of very poor quality. I ended up using my phone data as it was quite imposdible to load even a basic website via wi-fi. We traveled in s large group and many others had the same experience. We traveled from Melbourne and on the way stopped of at a little town. The wi-fi in that motel was of better quality.
3 nachten verbleven in maart 2024
Reactie van Josh McQueen - Front Office Manager op 7 apr 2024
Dear Indu, Thank you for taking the time to rate and review your recent experience at Stamford Grand Adelaide. We are most concerned with the satisfaction of all our guests and your feedback regarding our WiFi is of great value to us. It allows us to ensure and improve the quality of service we want to offer our guests.We value your support and do hope we have the opportunity of welcoming you back to the Stamford Grand.Kind regards,Josh McQueenFront Office Manager

8/10 – Goed

Christine

Positief: Netheid, voorzieningen
Ageing, bathroom not crash hot, mouldi places, crappy shower, hard to work out how to turn it on and had shower curtains
7 nachten verbleven in maart 2024
Reactie van Josh McQueen - Front Office Manager op 3 apr 2024
Dear Christine, Thank you for taking the time to rate and review your recent experience at Stamford Grand Adelaide. We are most concerned with the satisfaction of all our guests and your feedback is of great value to us. It allows us to ensure and improve the quality of service we want to offer our guests.We value your support and do hope we have the opportunity of welcoming you back to the Stamford Grand.Kind regards,Josh McQueenFront Office Manager

10/10 – Uitstekend

Lindsay

5 nachten verbleven in maart 2024
Reactie van Josh McQueen - Front Office Manager op 22 apr 2024
Dear Lindsay, Thank you for taking the time to rate your recent experience at Stamford Grand Adelaide. We value your support and do hope we have the opportunity of welcoming you back to the Stamford Grand.Kind regards,Josh McQueenFront Office Manager

6/10 – Redelijk

Marie

Reisde met familie en kleine kinderen
Positief: Personeel en service, voorzieningen
The staff is great, super helpful and very kind. The room is ageing and could use with a remodel. What could be improved is really the noise isolation. You can hear everything from the corridor and our room was facing the pool so the noise until 10pm from people in the pool and jacuzzi made it hard for our toddler to sleep. Area around the hotel is awesome, great restaurants and shops.
4 nachten verbleven in maart 2024
Reactie van Josh McQueen - Front Office Manager op 1 apr 2024
Dear Marie, Thank you for taking the time to rate and review your recent experience at Stamford Grand Adelaide. We rely on your feedback to identify our guests' expectations, areas of improvement and to reward outstanding staff. Thank you for acknowledging our service standards and our people. Indeed, they are the ones who truly make quality come alive in the hotel and we treasure each and every one of them.Your feedback and support are valuable, and we would welcome the opportunity of hosting you again when you next visit Glenelg.Warm regards, Josh McQueenFront Office Manager

8/10 – Goed

James

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We were shown wonderful service, the room was exceptionally clean.
1 nacht verbleven in maart 2024
Reactie van Josh McQueen - Front Office Manager op 25 mrt 2024
Dear James, Thank you for taking the time to rate and review your recent experience at Stamford Grand Adelaide. We value your support and do hope we have the opportunity of welcoming you back to the Stamford Grand.Kind regards,Josh McQueenFront Office Manager

10/10 – Uitstekend

Stephen

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great place to stay for our short holiday.
2 nachten verbleven in maart 2024
Reactie van Josh McQueen - Front Office Manager op 22 mrt 2024
Dear Stephen, Thank you for taking the time to rate and review your recent experience at Stamford Grand Adelaide. We value your support and do hope we have the opportunity of welcoming you back to the Stamford Grand.Kind regards,Josh McQueenFront Office Manager

8/10 – Goed

Ellina

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The area is excellent. The hotel is good. As always some facilities don't work. This time the sauna was not heating up and jets in the spa didn't work.
5 nachten verbleven in februari 2024
Reactie van Josh McQueen - Front Office Manager op 22 mrt 2024
Dear Ellina,Thank you for taking the time to complete rate and review your recent stay at the Stamford Grand Adelaide. We note your mixed ratings and I am pleased that we hit the mark with most of our service delivery and facilities. I have passed on your feedback regarding the Spa and Sauna, Our Maintenance Team is working to overcome these glitches.We thank you for choosing to stay at the Stamford Grand Adelaide and look forward to welcoming you back in the near future. We will certainly be working hard to exceed more of your expectations on that visit.Kind regards,Josh McQueenFront Office Manager

10/10 – Uitstekend

Iain

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff were friendly and helpful. They had 24 hours room service, which we took advantage of. Restaurant had tasty food, we enjoyed the pasta and minute steak. Location was also quite stunning as it is right next to the beach.
Reactie van Josh McQueen - Front Office Manager op 22 mrt 2024
Dear Iain, Thank you for taking the time to rate and review your recent experience at Stamford Grand Adelaide. It was certainly a pleasure for us to be at your service and we shall eagerly look forward to welcoming you again soon. We value your support and do hope we have the opportunity of welcoming you back to the Stamford Grand.Kind regards,Josh McQueenFront Office Manager

10/10 – Uitstekend

Virginie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Josh McQueen - Front Office Manager op 18 mrt 2024
Dear Virginie, Thank you for taking the time to rate and review your recent experience at Stamford Grand Adelaide. We value your support and do hope we have the opportunity of welcoming you back to the Stamford Grand.Kind regards,Josh McQueenFront Office Manager

10/10 – Uitstekend

Virginie

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful bedroom. Loved the swimming pool area and the location of this hotel by the beach! Breakfast was enjoyable too.
1 nacht verbleven in maart 2024
Reactie van Josh McQueen - Front Office Manager op 12 mrt 2024
Dear Virginie, Thank you for taking the time to rate and review your recent experience at Stamford Grand Adelaide. We are delighted to know that you had an excellent stay with us. Comments such as yours on our product, services and our team members shall motivate us to walk that extra mile for delivering service excellence. We value your support and do hope we have the opportunity of welcoming you back to the Stamford Grand.Kind regards,Josh McQueenFront Office Manager

10/10 – Uitstekend

Charmaine

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Martin, at the concierge desk was so friendly and helpful, being our first time to Adelaide, we got around with ease. Thank you Martin. Our room had an amazing ocean view, though the room lacked lighting, there was no lights at the table and chairs area to eat, we had to sit on our bed with the bed side light on.
3 nachten verbleven in maart 2024
Reactie van Josh McQueen - Front Office Manager op 12 mrt 2024
Dear Charmaine, Thank you for taking the time to rate and review your recent experience at Stamford Grand Adelaide.Thank you for acknowledging our service standards and our people. Indeed, staff like Martin, are the ones who truly make quality come alive in the hotel and we treasure each and every one of them. We value your support and do hope we have the opportunity of welcoming you back to the Stamford Grand.Kind regards,Josh McQueenFront Office Manager

10/10 – Uitstekend

Virginie

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I really enjoyed my stay and made a good use of the voucher i purchased. Loved the swimming pool and my room had a beautiful view
1 nacht verbleven in maart 2024
Reactie van Josh McQueen - Front Office Manager op 9 mrt 2024
Dear , Thank you for taking the time to rate and review your recent experience at Stamford Grand Adelaide. Your kind commendations of our property just brightened our day. We value your support and do hope we have the opportunity of welcoming you back to the Stamford Grand.Kind regards,Josh McQueenFront Office Manager

10/10 – Uitstekend

Tim

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Awesome location for Adelaide, right at the beach with transit options to get into the city easily with restaurants steps away. The rooms were clean and updated. Some other parts of the hotel is starting to show the buildings age but overall a great place and would recommend.
5 nachten verbleven in maart 2024
Reactie van Josh McQueen - Front Office Manager op 6 mrt 2024
Dear Tim, Thank you for taking the time to rate and review your recent experience at Stamford Grand Adelaide. It was certainly a pleasure for us to be at your service and we shall eagerly look forward to welcoming you again soon. We value your support and do hope we have the opportunity of welcoming you back to the Stamford Grand.Kind regards,Josh McQueenFront Office Manager

10/10 – Uitstekend

Kersti

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Stayed for work, great location to look over the water and very close to the tram.
2 nachten verbleven in februari 2024
Reactie van Josh McQueen - Front Office Manager op 28 feb 2024
Dear , Thank you for taking the time to rate and review your recent experience at Stamford Grand Adelaide. I am happy to note that you enjoyed the facilities at the hotel and have left with a positive impression of the hotel and its services.We value your support and do hope we have the opportunity of welcoming you back to the Stamford Grand.Kind regards,Josh McQueenFront Office Manager

4/10 – Matig

lauren

Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van Josh McQueen - Front Office Manager op 24 feb 2024
Dear Lauren, Thank you for taking the time to rate and review your recent experience at Stamford Grand Adelaide.It is disappointing to read your review and see that you did not enjoy your stay with us we strive to provide the highest standard of service for all out guests and it is disheartening to know we didn't on this occasion.Please accept our sincere apologies that we did not meet your expectations, I would be happy to discuss your feedback further if you wish. In the meantime I can assure you that we will be working hard to improve our service standards.We hope the situation will not prevent a return visit when you are next heading to Glenelg.Warm regards,Josh McQueenFront Office Manager

8/10 – Goed

Sharon

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Ocean view room was spacious, great location with restaurants and boutique shopping, tram on the doorstep
3 nachten verbleven in februari 2024
Reactie van Josh McQueen - Front Office Manager op 22 feb 2024
Dear Sharon, Thank you for taking the time to rate and review your recent experience at Stamford Grand Adelaide. We value your support and do hope we have the opportunity of welcoming you back to the Stamford Grand.Kind regards,Josh McQueenFront Office Manager

10/10 – Uitstekend

Anthony

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in februari 2024
Reactie van Josh McQueen - Front Office Manager op 19 feb 2024
Dear Anthony, Thank you for taking the time to rate and review your recent experience at Stamford Grand Adelaide. We value your support and do hope we have the opportunity of welcoming you back to the Stamford Grand.Kind regards,Josh McQueenFront Office Manager

6/10 – Redelijk

Craig, Newtown

2 nachten verbleven in januari 2024
Reactie van Josh McQueen - Front Office Manager op 19 feb 2024
Dear Craig, Thank you for taking the time to complete our survey regarding your recent experience at Stamford Grand Adelaide. We rely on your feedback to identify our guests' expectations, areas of improvement and to reward outstanding staff. Your feedback and support are valuable, and we would welcome the opportunity of hosting you again when you next visit Glenelg.Warm regards, Josh McQueenFront Office Manager

6/10 – Redelijk

Jennifer

Reisde met partner
Negatief: Staat van de accommodatie en faciliteiten
Building needs a "Freshen Up". Breakfast Buffet needs a shake-up.Scrambled eggs dry. Poached eggs hard. Horrible white sliced bread. And pay extra for a decent cup of coffee!!!!!!!!!!! Nasi Goreng at Dinner was so dry. Rice seemed to be cooked days ago.However, The chicken dish was good.
7 nachten verbleven in februari 2024
Reactie van Andrew Donadel op 19 feb 2024
Dear Jennifer, Thank you for taking the time to rate and review your recent experience at Stamford Grand Adelaide.It is disappointing to read your review and see that you did not enjoy your stay. We strive to provide the highest standard of service for all out guests and it is disheartening to know we didn't on this occasion.We appreciate your honest feedback on how we can improve and will certainly be taking it on board.Please accept our sincere apologies that we did not meet your expectations, I can assure you that we will be working hard to improve our service standards.We hope the situation will not prevent a return visit when you are next heading to Glenelg.Warm regards,Andrew DonadelGeneral Manager

6/10 – Redelijk

Richard, Grosse Ponte

Reisde met partner
Positief: Voorzieningen
Condition of the rooms and public areas quite shabby.
2 nachten verbleven in november 2023
Reactie van Andrew Donadel op 19 feb 2024
Dear Richard, Thank you for taking the time to rate and review your recent experience at Stamford Grand Adelaide. We appreciate your honest feedback on how we can improve our offerings and welcome any further comments if you wish to provide them to us.We value your support and do hope we have the opportunity of welcoming you back to the Stamford Grand.Kind regards,Andrew DonadelGeneral Manager

8/10 – Goed

Paul, New Bern

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Carpeting needs to be replaced! Bathrooms need to be upgraded.
4 nachten verbleven in januari 2024
Reactie van Josh McQueen - Front Office Manager op 19 feb 2024
Dear Paul,Thank you for taking the time to complete rate and review your recent stay at the Stamford Grand Adelaide. We note your mixed ratings and I am pleased that we hit the mark with most of our service delivery and facilities. In the areas that you have rated your experience less than ideal and provided comments, I have spoken with the our Maintenance Manager and requested action where required.We thank you for choosing to stay at the Stamford Grand Adelaide and look forward to welcoming you back in the near future. We will certainly be working hard to exceed more of your expectations on that visit.Kind regards,Josh McQueenFront Office Manager

10/10 – Uitstekend

Margaret

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We had a lovely 1 night stay in a room with a balcony. Cannot complain about one thing. Everyone was super friendly and helpful. I must compliment the staff. From the young man who helped us with our bags out of the car right through to the lovely waitress who made a mean Mimosa the next day!
1 nacht verbleven in februari 2024
Reactie van Josh McQueen - Front Office Manager op 19 feb 2024
Dear Margaret, Thank you for taking the time to rate and review your recent experience at Stamford Grand Adelaide. Your kind comments have brightened our day!We value your support and do hope we have the opportunity of welcoming you back to the Stamford Grand.Kind regards,Josh McQueenFront Office Manager

10/10 – Uitstekend

Natalie

3 nachten verbleven in januari 2024
Reactie van Josh McQueen - Front Office Manager op 18 feb 2024
Dear Natalie, Thank you for taking the time to rate and review your recent experience at Stamford Grand Adelaide. We value your support and do hope we have the opportunity of welcoming you back to the Stamford Grand.Kind regards,Josh McQueenFront Office Manager

8/10 – Goed

Karen

Reisde met partner
Positief: Netheid, personeel en service
Shower ran water everywhere in the bathroom. Arm chairs were dirty/stained. Butcould not beat location and views.
4 nachten verbleven in januari 2024
Reactie van Josh McQueen - Front Office Manager op 19 feb 2024
Dear Karen,Thank you for taking the time to complete rate and review your recent stay at the Stamford Grand Adelaide. We note your mixed ratings and I am pleased that we hit the mark with most of our service delivery and facilities. Our views could not be better!In the areas that you have rated your experience less than ideal and provided comments, I have spoken with the Maintenance and Housekeeping Managers and requested action where required.We thank you for choosing to stay at the Stamford Grand Adelaide and look forward to welcoming you back in the near future. We will certainly be working hard to exceed more of your expectations on that visit.Kind regards,Josh McQueenFront Office Manager

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in januari 2024
Reactie van Josh McQueen - Front Office Manager op 19 feb 2024
Dear Guest, Thank you for taking the time to rate and review your recent experience at Stamford Grand Adelaide. We value your support and do hope we have the opportunity of welcoming you back to the Stamford Grand.Kind regards,Josh McQueenFront Office Manager

10/10 – Uitstekend

Sarah

2 nachten verbleven in januari 2024
Reactie van Josh McQueen - Front Office Manager op 22 mrt 2024
Dear Sarah, Thank you for taking the time to rate your recent experience at Stamford Grand Adelaide. We value your support and do hope we have the opportunity of welcoming you back to the Stamford Grand.Kind regards,Josh McQueenFront Office Manager

8/10 – Goed

Chris

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location, friendly staff. Comfortable clean rooms. Not a fan of having to climb in the bath to shower. Too risky.. especially If you have a mobility issue, see if you can ask for a safer room.
3 nachten verbleven in januari 2024
Reactie van Josh McQueen - Front Office Manager op 22 feb 2024
Dear Chris, Thank you for taking the time to complete our survey regarding your recent experience at Stamford Grand Adelaide. We rely on your feedback to identify our guests' expectations, areas of improvement and to reward outstanding staff. Our Ocean facing rooms all have walk-in showers. I hope that you can enjoy this on your next visit.Your feedback and support are valuable, and we would welcome the opportunity of hosting you again when you next visit Glenelg.Warm regards, Josh McQueenFront Office Manager

8/10 – Goed

Ema

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very close to the beach and the position of the room, ocean view. Linen should be changed with fresh linen not only making the bed with the already used linen when asked “please make up my room” 3 days I didn’t ask for house keeping , i did my own beds, only one day I asked for room service , the cleaners just made the beds, didn’t change into fresh linen….
1 nacht verbleven in januari 2024
Reactie van Josh McQueen - Front Office Manager op 22 feb 2024
Dear ,Thank you for taking the time to complete rate and review your recent stay at the Stamford Grand Adelaide. We note your mixed ratings and I am pleased that we hit the mark with most of our service delivery and facilities. In the areas that you have rated your experience less than ideal and provided comments, I have spoken with the appropriate manager and requested action where required.We thank you for choosing to stay at the Stamford Grand Adelaide and look forward to welcoming you back in the near future. We will certainly be working hard to exceed more of your expectations on that visit.Kind regards,Josh McQueenFront Office Manager

10/10 – Uitstekend

Karina

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Just so close to park the car and have everything you need within walking distance. So much nicer than putting the kids back in the car after a 3 hour drive to go get tea.
3 nachten verbleven in januari 2024
Reactie van Andrew Donadel op 22 feb 2024
Dear Karina, Thank you for taking the time to rate and review your recent experience at Stamford Grand Adelaide. We are fortunate to be in such a wonderful location and its is great to see that this was a highlight during your stay with us.We value your support and do hope we have the opportunity of welcoming you back to the Stamford Grand.Kind regards,Andrew DonadelGeneral Manager

8/10 – Goed

James

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice hotel right on the water. Hotel pool was nice.
Reactie van Josh McQueen - Front Office Manager op 22 feb 2024
Dear James, Thank you for taking the time to rate and review your recent experience at Stamford Grand Adelaide. I am glad to hear that you enjoyed our new pool facilities.We value your support and do hope we have the opportunity of welcoming you back to the Stamford Grand.Kind regards,Josh McQueenFront Office Manager

10/10 – Uitstekend

Judith

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Stayed for our 52nd anniversary and thoroughly enjoyed the experience.
2 nachten verbleven in januari 2024
Reactie van Josh McQueen - Front Office Manager op 22 feb 2024
Dear Judith, Thank you for taking the time to rate and review your recent experience at Stamford Grand Adelaide. Congratulations! We wish you many more happy years together. We were very happy to be a part of your celebration.We value your support and do hope we have the opportunity of welcoming you back to the Stamford Grand.Kind regards,Josh McQueenFront Office Manager

10/10 – Uitstekend

Craig

Positief: Netheid, personeel en service
1 nacht verbleven in januari 2024
Reactie van Josh McQueen - Front Office Manager op 18 feb 2024
Dear Craig, Thank you for taking the time to rate and review your recent experience at Stamford Grand Adelaide. We value your support and do hope we have the opportunity of welcoming you back to the Stamford Grand.Kind regards,Josh McQueenFront Office Manager

10/10 – Uitstekend

Long

Zakenreiziger
Positief: Voorzieningen
Location, service, amenities, comfort
1 nacht verbleven in januari 2024
Reactie van Josh McQueen - Front Office Manager op 22 feb 2024
Dear Long, Thank you for taking the time to rate and review your recent experience at Stamford Grand Adelaide. We value your support and do hope we have the opportunity of welcoming you back to the Stamford Grand.Kind regards,Josh McQueenFront Office Manager

8/10 – Goed

Brock

Positief: Personeel en service, staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van Josh McQueen - Front Office Manager op 18 feb 2024
Dear Brock, Thank you for taking the time to rate and review your recent experience at Stamford Grand Adelaide. We value your support and do hope we have the opportunity of welcoming you back to the Stamford Grand.Kind regards,Josh McQueenFront Office Manager

10/10 – Uitstekend

Ross

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Stayed in room 720 with balcony..we. could hear. the sea rolling waves.
2 nachten verbleven in januari 2024
Reactie van Andrew Donadel op 21 jan 2024
Dear Ross, Thank you for taking the time to rate and review your recent experience at Stamford Grand Adelaide. It is great to read your comment and see how you enjoyed being right on the beachfront during your stay.We do hope we have the opportunity of welcoming you back to the Stamford Grand when you next visit Glenelg.Warm regards,Andrew DonadelGeneral Manager

6/10 – Redelijk

Melissa

3 nachten verbleven in januari 2024
Reactie van Josh McQueen - Front Office Manager op 18 feb 2024
Dear Melissa, Thank you for taking the time to complete our survey regarding your recent experience at Stamford Grand Adelaide. We rely on your feedback to identify our guests' expectations, areas of improvement and to reward outstanding staff. Your feedback and support are valuable, and we would welcome the opportunity of hosting you again when you next visit Glenelg.Warm regards, Josh McQueenFront Office Manager

10/10 – Uitstekend

Angela

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in januari 2024
Reactie van Andrew Donadel op 21 jan 2024
Dear Angela, Thank you for taking the time to rate your recent experience at Stamford Grand Adelaide. We value your support and do hope we have the opportunity of welcoming you back to the Stamford Grand.Kind regards,Andrew DonadelGeneral Manager

8/10 – Goed

Danny

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location next to beach. Parking good with in/out privileges. Breakfast buffet was really nice. Bedding comfy. Overall pretty happy with our stay.
2 nachten verbleven in januari 2024
Reactie van Josh McQueen - Front Office Manager op 22 feb 2024
Dear Danny, Thank you for taking the time to rate and review your recent experience at Stamford Grand Adelaide. Your kind comments have just brightened our day!We value your support and do hope we have the opportunity of welcoming you back to the Stamford Grand.Kind regards,Josh McQueenFront Office Manager

6/10 – Redelijk

Raymond

Needs updating
We have stayed here before and enjoyed our stay, the location is amazing, so we rebooked. We were disappointed. The hotel looks tired and needs updating. The room we were in had a horrible smell and with the windows siliconed shut, there was no fresh air to teduce the smell. The television worked on and off. We booked in the restaurant for dinner. When we arrived there was no booking. Fortunately they found us a table. There was not enough staff. They were run off their feet. People were complaining as it was taking 45 minutes to get an entree, which was tomato soup. I felt sorry for the staff as they were doing their best. All in all, we probably won't stay here again.
2 nachten verbleven in januari 2024
Reactie van Josh McQueen - Front Office Manager op 22 feb 2024
Dear Raymond, Thank you for taking the time to rate and review your recent experience at Stamford Grand Adelaide.It is disappointing to read your review and see that you did not enjoy your stay with us we strive to provide the highest standard of service for all out guests and it is disheartening to know we didn't on this occasion.Please accept our sincere apologies that we did not meet your expectations, I would be happy to discuss your feedback further if you wish. In the meantime I can assure you that we will be working hard to improve our service standards.We hope the situation will not prevent a return visit when you are next heading to Glenelg.Warm regards,Josh McQueenFront Office Manager

10/10 – Uitstekend

Maria

Reisde met een groep
1 nacht verbleven in januari 2024
Reactie van Josh McQueen - Front Office Manager op 18 feb 2024
Dear Maria, Thank you for taking the time to rate and review your recent experience at Stamford Grand Adelaide. We value your support and do hope we have the opportunity of welcoming you back to the Stamford Grand.Kind regards,Josh McQueenFront Office Manager

10/10 – Uitstekend

Celeste

Reisde met familie
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff are really lovely, accommodating and always happy to help. The room had some gross long black hair along the window sill and floor but otherwise was very clean and well presented. The building itself could probably benefit from some upgrades but as it is, has a lot of character and we thoroughly enjoyed our time here. The buffet breakfast was nice with plenty of options including barista made coffee. Its a short walk to entertainment for kids and adults and some great little shops along jetty rd.
2 nachten verbleven in december 2023
Reactie van Josh McQueen - Front Office Manager op 22 feb 2024
Dear Celeste, Thank you for taking the time to complete our survey regarding your recent experience at Stamford Grand Adelaide. We rely on your feedback to identify our guests' expectations, areas of improvement and to reward outstanding staff. Your feedback and support are valuable, and we would welcome the opportunity of hosting you again when you next visit Glenelg.Warm regards, Josh McQueenFront Office Manager

6/10 – Redelijk

Richard

Reisde met partner
Positief: Netheid, personeel en service
1 nacht verbleven in januari 2024
Reactie van Josh McQueen - Front Office Manager op 18 feb 2024
Dear Richard, Thank you for taking the time to complete our survey regarding your recent experience at Stamford Grand Adelaide. We rely on your feedback to identify our guests' expectations, areas of improvement and to reward outstanding staff. Your feedback and support are valuable, and we would welcome the opportunity of hosting you again when you next visit Glenelg.Warm regards, Josh McQueenFront Office Manager

8/10 – Goed

Gemma

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in januari 2024
Reactie van Josh McQueen - Front Office Manager op 18 feb 2024
Dear Gemma, Thank you for taking the time to rate and review your recent experience at Stamford Grand Adelaide. We value your support and do hope we have the opportunity of welcoming you back to the Stamford Grand.Kind regards,Josh McQueenFront Office Manager

2/10 – Ontzettend slecht

Richard

Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Outrageous this hotel demanded $209 deposit and drawn immediately out of my account. Also wanted $25 per night for parking, only hotel not providing free parking. Hotel foyer looked tired and need of refurbishment. Swimming pool under renovation. Richard C
2 nachten verbleven in januari 2024
Reactie van Josh McQueen - Front Office Manager op 20 feb 2024
Dear Richard, Thank you for taking the time to rate and review your recent experience at Stamford Grand Adelaide.It is disappointing to read your review and see that you did not enjoy your stay with us we strive to provide the highest standard of service for all out guests and it is disheartening to know we didn't on this occasion.Please accept our sincere apologies that we did not meet your expectations, I would be happy to discuss your feedback further if you wish. In the meantime I can assure you that we will be working hard to improve our service standards.We hope the situation will not prevent a return visit when you are next heading to Glenelg.Warm regards,Josh McQueenFront Office Manager

6/10 – Redelijk

Zahra

Reisde met familie
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
The service was not as expected. The pool was closed for renovations, the reserved room was changed to city view while we paid extra for ocean view, asked the desk service to change it back to what was reserved. No hair dryer in the room
1 nacht verbleven in januari 2024
Reactie van Josh McQueen - Front Office Manager op 22 feb 2024
Dear Zahra, Thank you for taking the time to rate and review your recent experience at Stamford Grand Adelaide.It is disappointing to read your review and see that you did not enjoy your stay with us we strive to provide the highest standard of service for all out guests and it is disheartening to know we didn't on this occasion.Please accept our sincere apologies that we did not meet your expectations, I would be happy to discuss your feedback further if you wish. In the meantime I can assure you that we will be working hard to improve our service standards.We hope the situation will not prevent a return visit when you are next heading to Glenelg.Warm regards,Josh McQueenFront Office Manager