Hotels voor shoppers in Alfama

'Upon walking up the hills(no uber can drive to this area) we stood outside in the freezing cold rain for OVER 2 HOURS! The checking instructions did not work, there was NO key inside the outdoor lockbox. The code that was sent did not work (the entire code box is faulty we learned so it does not unlock the outside door). I sent videos to prove all of this & was met with the worst rental management staff I have ever dealt with. They did not help at all- said they were sending “their loca team,”...