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Beoordelingen van Fairfield Inn and Suites by Marriott Anchorage

2.5 out of 5
Fairfield Inn and Suites by Marriott Anchorage
5060 A St, Anchorage, AK

Beoordelingen

8,0

Zeer goed

Gastenscore: 10 - Uitstekend. 211 van 542 beoordelingen" "
Gastenscore: 8 - Goed. 187 van 542 beoordelingen" "
Gastenscore: 6 - Redelijk. 77 van 542 beoordelingen" "
Gastenscore: 4 - Matig. 50 van 542 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 17 van 542 beoordelingen" "

8,6/10

Netheid

8,6/10

Personeel en service

7,4/10

Voorzieningen

8,0/10

Staat van de accommodatie en faciliteiten

7,8/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Yvonne V

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Newly remodeled, clean
1 nacht verbleven in mei 2024

8/10 – Goed

Stacy

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The service for the most part was great. Check in was nice. The breakfast was great. The only thing I did not know about was that they were doing construction on the hotel and that the pool would be closed. I usually pick hotels based on pools as I like to take my child to the pool. Other than that, we did get to stay in a newly remodeled room which was great.
1 nacht verbleven in maart 2024

10/10 – Uitstekend

KOOSRAJOO

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
Great hotel but was under renovation! Amazing staff and location
1 nacht verbleven in april 2024

4/10 – Matig

Eric

10/10 – Uitstekend

shelby

1 nacht verbleven in maart 2024

2/10 – Ontzettend slecht

Yoel

Zakenreiziger
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property is undergoing a major renovation. This important fact was NOT featured on the Expedia website when I booked this property. I feel that this is a deceptive practice. The rooms were not cleaned regularly, the entrance lobby was blocked off and when I didn’t fill out the breakfast form by midnight there was no solution. This property should be closed until renovated.
4 nachten verbleven in maart 2024

4/10 – Matig

Martha

1 nacht verbleven in maart 2024

4/10 – Matig

Michael

Zakenreiziger
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Major construction going on and at high rates.. I was stuck here because my apartment wasn't ready.
4 nachten verbleven in februari 2024

8/10 – Goed

Leona K

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024

8/10 – Goed

Maggie

Positief: Staat van de accommodatie en faciliteiten
It seems like we were all alone
1 nacht verbleven in februari 2024

4/10 – Matig

LaShon

Reisde met partner
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
The staff was rude and there was no advance notice that the facility was under major remodeling.
1 nacht verbleven in februari 2024

4/10 – Matig

Jacob

Zakenreiziger, Reisde met partner
Negatief: Staat van de accommodatie en faciliteiten
The hotel is under construction. Had I known that I wouldn’t have booked there. Bathrooms outdated, has cracked tiles and wallpaper peeling. The fridge did not work and our food went bad. The breakfast area and lounge were boarded of with ply wood. All day there was construction in the room above with saws, hammers, etc. I’m sure when they are done remodeling it will be fine.2/24
5 nachten verbleven in februari 2024
Reactie van MJ op 10 feb 2024
I'm so sorry that you had a bad experience with us, we have tried to alert everyone upon booking, and during the check-in process. We will be fully done with renovations around May or June of 2024, please come back then and let us wow you.

6/10 – Redelijk

RAJAT

Positief: Netheid, personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Property was undergoing repairs and many facilities were not available The staff were lovely I would suggest providing complimentary water in guest rooms The bed was comfortable overall but I suspect two singles were joined and the mattress sagged at the sides Location is good
1 nacht verbleven in februari 2024

8/10 – Goed

Fred

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I could find a light switch for the lights on each side of the bed. I did a thorough search too.
1 nacht verbleven in januari 2024

4/10 – Matig

Marian

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Negatief: Personeel en service
The lady that checked us in was RUDE, we had our grandbabies with us as they wanted to go swimming for a bit, which is why we picked this hotel, the hotel was under renovations, she said very rudely to us, there is no pool, no pool at all, you cannot use the pool because we are renovating, even my youngest grandbaby (5) said well you don't have to be mean to tell us. Maybe take your options of a pool off your website and expedia for those expecting a pool, and teach that lady some customer service
2 nachten verbleven in januari 2024
Reactie van Angela R, General Manager op 12 feb 2024
Dear Marian,Thank you for taking the time to let us know about your experience during your recent stay with us. I apologize that your experience is below our standard.Providing the highest level of hospitality is our number one priority, I have shared your feedback with the leadership team to ensure the necessary guidelines are in place. I apologize you came to stay while we are under renovations. We needed to update the hotel to meet all Marriott standards. Please feel free to come back and see us in May or June after we have finished our renovations and give us the chance to Wow you.I hope you choose to stay with us again when your travels bring you back to the area.Kind regards,

4/10 – Matig

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service en comfort kamer
Negatief: Staat van de accommodatie en faciliteiten
Under construction
The place was under construction. I would not have stayed if I knew this. The breakfast was not great. "Grab and go" no hot food unless you microwave it. The heater was loud and never shut off. It was either blowing cold air or hot air at all times. The tv stations were very glitchy and kept freezing. The shower curtain didnt stay closed so water sprayed all over the bathroom. Lots of things needed repair. It was not a bad experience i guess...but I wouldn't stay unless the construction was done.
1 nacht verbleven in januari 2024
Reactie van Angela R, General Manager op 11 feb 2024
Dear Valued Guest,Thank you for taking the time to let us know about your experience during your recent stay with us. I apologize that your experience is below our standard.Providing the highest level of hospitality is our number one priority, I have shared your feedback with the leadership team to ensure the necessary guidelines are in place. I apologize you came to stay while we are under renovations. We needed to update the hotel to meet all Marriott standards. Please feel free to come back and see us in May or June after we have finished our renovations and give us the chance to Wow you.I hope you choose to stay with us again when your travels bring you back to the area.Kind regards,

6/10 – Redelijk

Jennifer

Reisde met familie
Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Customer was great. The person at the front desk explained the construction/remodel. It was disappointing to find out that the pool/spa was not working and the breakfast was extremely limited due to the construction, then per the front desk person, the order didn't arrive in the morning for breakfast.
1 nacht verbleven in januari 2024

2/10 – Ontzettend slecht

Laurel

Positief: Netheid, personeel en service
Alaska Anniversary Do over
My husband, a disabled veteran, and I live remotely in Willow Alaska. For our 31st Wedding Anniversary we drove 100 miles for a relaxing few days by the pool and hot tub. Breakfast on site. Some tlc from Alaskas unrelenting winter. At check in they say, oops, no pool, no hot tub, no gym, no breakfast!! So we get to our room and it won't get warmer than 60°.... So they move us downstairs into the lobby that's under construction next to the front door with a broken drape and no tub.. a trickling shower.. breakfast was a Jimmy Deans frozen sandwich and yogurt.. nothing to drink! So at check out I asked to speak to the manager and the young lady identified herself as the asst mgr.. I explained my feelings with kindness.. it wasn't her fault but no one has followed up. I didn't want a refund just to be able to come back when they fix the pool...
2 nachten verbleven in januari 2024

4/10 – Matig

Taylor

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Most of the amenities at this property were closed during my stay, which wasn’t mentioned when I booked, so my family and I weren’t able to use the pool or hot tub which is the main reason I chose this hotel. Wallpaper was falling off the walls in the bathroom, dust was piled up in the corners, and the front desk staff was incompetent.
1 nacht verbleven in januari 2024
Reactie van Angela R, General Manager op 12 feb 2024
Dear Taylor,Thank you for taking the time to let us know about your experience during your recent stay with us. I apologize that your experience is below our standard.Providing the highest level of hospitality is our number one priority, I have shared your feedback with the leadership team to ensure the necessary guidelines are in place. I apologize you came to stay while we are under renovations. We needed to update the hotel to meet all Marriott standards. Please feel free to come back and see us in May or June after we have finished our renovations and give us the chance to Wow you.I hope you choose to stay with us again when your travels bring you back to the area.Kind regards,

10/10 – Uitstekend

María

Reisde met partner, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I have the worst experience ever I stay there for two days and I can’t sleep because of the horrible noise that the people upstairs made, I talked to the front desk and they didn't do anything and my son didn't want to sleep because of the noise, the worst experience I've ever had, In the two days that I was staying I was not able to rest well with my family, if I had known that I would not have chosen that hotel, it was my first time in that place.

6/10 – Redelijk

valery

4 nachten verbleven in december 2023

8/10 – Goed

DOUGLAS

3 nachten verbleven in december 2023

10/10 – Uitstekend

Martha

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023

6/10 – Redelijk

Monica

Negatief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023

8/10 – Goed

Connie

4 nachten verbleven in december 2023

8/10 – Goed

Pamela

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023

4/10 – Matig

Alex

Zakenreiziger
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Parking lot wasn't plowed, room temperature was never consistent was on the colder side the entire time. Staff were not personable.
2 nachten verbleven in december 2023

8/10 – Goed

James

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023

10/10 – Uitstekend

Eleanor

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The room was clean and quiet. Friendly staff and a good breakfast.
1 nacht verbleven in december 2023

6/10 – Redelijk

Danielle

Reisde met familie
Negatief: Personeel en service, voorzieningen
I called to find out what time the pool closed and the staff was rude. They said since I booked with a 3rd party I couldn’t be notified. Staff never apologized or gave me a discount or anything. Even the workout room was under construction. Lesson learned call the hotel personally before booking with a 3rd party.
1 nacht verbleven in november 2023

8/10 – Goed

Emily

1 nacht verbleven in oktober 2023

8/10 – Goed

Sherrie

Positief: Netheid, personeel en service en voorzieningen
Myonly real complaint is that air conditioner unit was very noisy. Otherwise the room was clean and comfortable.
1 nacht verbleven in september 2023

10/10 – Uitstekend

Trevor

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
good value, friendly staff
Staff are very friendly, Hotel is in a good location, restaurant within walking distance.
6 nachten verbleven in september 2023

4/10 – Matig

Keary

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Breakfast attendent was super kind. Broken hot tub, toilet in our room was broke, pool door was broken
1 nacht verbleven in september 2023

8/10 – Goed

Kenneth

Positief: Netheid, staat van de accommodatie en faciliteiten
The charges for the room seem to change and the lady couldn't tell me why and when I checked out I had to be very persistent to get a receipt for our stay. The lady that worked the breakfast area was excellent as she gave us very helpful ideas for breakfast combinations and also made sure everything was filled and had a very nice personality.
2 nachten verbleven in augustus 2023

10/10 – Uitstekend

Carolyn

1 nacht verbleven in september 2023

10/10 – Uitstekend

Barbara

1 nacht verbleven in september 2023

10/10 – Uitstekend

Wendy

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff was friendly and received excellent customer service
2 nachten verbleven in september 2023

8/10 – Goed

Peggy

1 nacht verbleven in augustus 2023

2/10 – Ontzettend slecht

JUNLIU

1 nacht verbleven in juli 2023

6/10 – Redelijk

Manoj, Seattle

1 nacht verbleven in juli 2023

10/10 – Uitstekend

Raymond

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
General Manager Angela was very helpful. She gave us ideas about local places to eat, and also was quick with check in. Very nice property
1 nacht verbleven in juli 2023

4/10 – Matig

Tracie, Arlington

Positief: Netheid
Our first room’s AC didn’t work and the room was 80 degrees. When we were leaving for dinner, the receptionist was supposed to send someone to fix the AC. When we returned from dinner, the room was still 80 and ac not working. They sent us to another room at 11pm. We had to repack all our things to move. This wasn’t easy with 2 young kids. Very inconvenient.
1 nacht verbleven in juni 2023

6/10 – Redelijk

Calan

Reisde met familie
Positief: Netheid, personeel en service
The room was not the one we requested nor what was on the email print out. The counter staff went as far as blaming us for doing something wrong. We showed her the reservation print out. Also the toilet was somewhat clogged and several lights didn’t work. Some of the staff was friendly.
2 nachten verbleven in juni 2023

10/10 – Uitstekend

Angela

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in juni 2023

6/10 – Redelijk

Darla, Bloomfield Hills

Reisde met familie
Negatief: Staat van de accommodatie en faciliteiten
We stayed on the ground floor. There were plumbing issues, broken bathroom tiles and dirty or stained bathtub. Carpet looked worn and damage. Great breakfast. Pleasant staff if you say hello first.
1 nacht verbleven in juni 2023

2/10 – Ontzettend slecht

Jaime

Reisde met partner
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nos cobraron más de lo establecido en Expedia. No arreglaron la habitación durante dos noches de estancia. No hay relación entre calidad y precio
2 nachten verbleven in juni 2023

8/10 – Goed

RICHARD, PLEASANT GROVE

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Needed updating. Sign in lobby said they were going to be doing that this summer.
2 nachten verbleven in mei 2023
Reactie van General Manager op 12 jun 2023
Thank you for your feedback. Yes we are looking forward to our renovation. Thank you for staying with us and we look forward to having you back.

10/10 – Uitstekend

Ashley

Reisde met familie
Positief: Netheid, personeel en service
Hot tub was nice
1 nacht verbleven in mei 2023

8/10 – Goed

Richard

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Business stay and the property was very conveniently located. A few maintenance issues such as slow draining sink, black out curtain with missing wand but taken care of by staff.
3 nachten verbleven in april 2023
Reactie van Front Office Team op 12 apr 2023
Thank you for your feedback and allowing us to fix the problem at hand. We look forward to serving you the next time you are in town.