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Beoordelingen van SkyCity Hotel

4.5 out of 5
SkyCity Hotel
Corner Victoria and Federal Streets, Auckland

Beoordelingen

8,8

Uitstekend

Gastenscore: 10 - Uitstekend. 804 van 1351 beoordelingen" "
Gastenscore: 8 - Goed. 359 van 1351 beoordelingen" "
Gastenscore: 6 - Redelijk. 132 van 1351 beoordelingen" "
Gastenscore: 4 - Matig. 32 van 1351 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 24 van 1351 beoordelingen" "

9,2/10

Netheid

9,2/10

Personeel en service

8,8/10

Voorzieningen

9,0/10

Staat van de accommodatie en faciliteiten

8,6/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Brendon

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice stay. Rooms are kind of standard. Nothing too special but clean and effective.
1 nacht verbleven in april 2024
Reactie van Coleen Colita op 2 mei 2024
Hi Brendon, Thank you for taking the time to send us your valuable feedback. We are glad that you have enjoyed your stay with us, and we appreciate your response. We hope to see you again in the future. Kind regards,SkyCity Guest Services

10/10 – Uitstekend

Troy

.
1 nacht verbleven in april 2024
Reactie van SP op 29 apr 2024
Hi Troy, Thank you for taking the time to send us your valuable feedback. We are glad that you have enjoyed your stay with us, and we appreciate your response.We hope to see you again in the future. Kind regards,SkyCity Hotel Duty Manager

8/10 – Goed

Andrew

1 nacht verbleven in april 2024
Reactie van Jennifer op 30 apr 2024
Hi Andrew, Thank you for taking the time to send us your valuable feedback. We are glad that you have enjoyed your stay with us, and we appreciate your response.We hope to see you again in the future. Kind regards,Jennifer

10/10 – Uitstekend

Seiji

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Convenient to go to city center.
3 nachten verbleven in april 2024
Reactie van Jennifer op 28 apr 2024
Hi Seiji, Thank you for taking the time to send us your valuable feedback. We are glad that you have enjoyed your stay with us, and we appreciate your response.We hope to see you again in the future. Kind regards,Jennifer

4/10 – Matig

Gary

Reisde met familie
Positief: Netheid, personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Poor maintenance in room. wallpaper peeling Lack of towels the ones that were there were worn and had holes. shower hose well past use buy .tea caddy lacking
1 nacht verbleven in april 2024
Reactie van SP op 28 apr 2024
Hi Gary, Thank you for taking the time to send us your valuable feedback. We are sorry that your experience was not up to the standard. We have addressed your feedback to our team to improve our service and experience. We appreciate your response and hope to see you again in the future. Also, please contact us directly if you wish to share more detail. Kind regards, SkyCity Hotel Duty Manager

10/10 – Uitstekend

Maria

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Convenient location to all the restaurants and shops. It’s clean and spacious and staff are great
1 nacht verbleven in april 2024
Reactie van Jennifer op 28 apr 2024
Hi Maria, Thank you for taking the time to send us your valuable feedback. We are glad that you have enjoyed your stay with us, and we appreciate your response.We hope to see you again in the future. Kind regards,Jennifer

8/10 – Goed

Michael

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Jennifer op 28 apr 2024
Hi Michael, Thank you for taking the time to send us your valuable feedback. We are glad that you have enjoyed your stay with us, and we appreciate your response.We hope to see you again in the future. Kind regards,Jennifer

10/10 – Uitstekend

Ali

Reisde met partner
Staff
1 nacht verbleven in april 2024
Reactie van Coleen Colita op 26 apr 2024
Hi Ali, Thank you for taking the time to send us your valuable feedback. We are glad that you have enjoyed your stay with us, and we appreciate your response. We hope to see you again in the future. Kind regards, SkyCity Hotel Duty Managers

10/10 – Uitstekend

Jaco, Te Aroha

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The professional service, free parking and a wonderful bedroom with quality rest is fantastic
1 nacht verbleven in april 2024
Reactie van SP op 25 apr 2024
Hi Jaco, Thank you for taking the time to send us your valuable feedback. We are glad that you have enjoyed your stay with us, and we appreciate your response. We hope to see you again in the future. Kind regards, SkyCity Hotel Duty Manager

10/10 – Uitstekend

Peter

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Room was in excellent condition. It felt clean and almost like brand new. Was very impressed. Only down side, Pokey machines to handy for the wife for my liking
1 nacht verbleven in april 2024
Reactie van Coleen Colita op 25 apr 2024
Hi Peter, Thank you for taking the time to send us your valuable feedback. We are glad that you have enjoyed your stay with us, and we appreciate your response.We hope to see you again in the future. Kind regards,Jennifer

6/10 – Redelijk

Watson

It is not a very good place
1 nacht verbleven in april 2024
Reactie van Coleen Colita op 24 apr 2024
Dear Watson, I trust you are having a lovely day. Thank you for taking the time to send us your valuable feedback. I would like to extend my apology that your expectation was not meet during their stay with us. If you would like to share feedback, please contact us directly. And we hope to see you again in the future. Kind regards, SkyCity Hotel Duty Manager

8/10 – Goed

ANNA

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
clean and New
Reactie van Jennifer op 24 apr 2024
Hi Anna, Thank you for taking the time to send us your valuable feedback. We are glad that you have enjoyed your stay with us, and we appreciate your response.We hope to see you again in the future. Kind regards,Jennifer

10/10 – Uitstekend

Steven

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Fun time , thanks
1 nacht verbleven in april 2024
Reactie van Jennifer op 24 apr 2024
Hi Steven, Thank you for taking the time to send us your valuable feedback. We are glad that you have enjoyed your stay with us, and we appreciate your response.We hope to see you again in the future. Kind regards,Jennifer

10/10 – Uitstekend

Ming Cheong, North Bondi

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Central location. Clean & bright room, new bathroom, comfortable king bed & day bed/sofa. Big desk with table lamp. Free wifi & lots of USB charging ports. Provides hair dryer, steam iron, a safe for storing valuables, ironing board, fridge, free milk & coffee/ tea. Lots of food options. It is an excellent hotel & is linked to Sky Tower.
2 nachten verbleven in april 2024
Reactie van Coleen Colita op 21 apr 2024
Hi Ming, Thank you for taking the time to send us your valuable feedback. We are glad that you have enjoyed your stay with us, and we appreciate your response. We hope to see you again in the future. Kind regards, SkyCity Hotel Duty Manager

10/10 – Uitstekend

Antony

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great stay in the center of city. Hotel very tidy the staff were great. Enjoyed my stay.
2 nachten verbleven in april 2024
Reactie van Coleen Colita op 21 apr 2024
Hi Anthony, Thank you for taking the time to send us your valuable feedback. We are glad that you have enjoyed your stay with us, and we appreciate your response. We hope to see you again in the future. Kind regards, SkyCity Hotel Duty Manager

8/10 – Goed

Timothy

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Staff and restaurants very good. TV choice and movies excellent . It would be great if there could be decaffeinated coffee and decaf black tea bags in rooms and restaurant. Some breakfast cutlery tea spoons very difficult to locate as a long way from other cutlery. Really helpful if there could be more than one location for trim milk as a very long way from other end of restaurant. Initial booking would have been direct with you rather than third part site if member of staff had been anything but helpful. Only on another call did I get helpful staff member who advised about unlocked site. (Too late for this booking). My wife is a Sapphire member and we could have got lots of extra points for the stay. Will be aware for future but a real pity.
2 nachten verbleven in april 2024
Reactie van Jennifer op 19 apr 2024
Hi Timothy, Thank you for taking the time to send us your valuable feedback. We are glad that you have enjoyed your stay with us, and we appreciate your response.We hope to see you again in the future. Warmest regards

10/10 – Uitstekend

jin

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
nice
2 nachten verbleven in april 2024
Reactie van SP op 17 apr 2024
Hi jin, Thank you for taking the time to send us your valuable feedback. We are glad that you have enjoyed your stay with us, and we appreciate your response. We hope to see you again in the future. Kind regards, SkyCity Hotel Guest Services

10/10 – Uitstekend

Kiri

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Central location very convenient. Beautiful facility with easy access to casino, restaurants and local attractions. Absolutely stunning Skytower. Clean, comfortable peaceful rooms. Friendly, helpful staff.
1 nacht verbleven in april 2024
Reactie van SkyCity Hotel Guest Services op 16 apr 2024
Hi Kiri, Thank you for taking the time to send us your valuable feedback. We are glad that you have enjoyed your stay with us, and we appreciate your response. We hope to see you again in the future. Kind regards, SkyCity Hotel Guest Services

8/10 – Goed

Kelly

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great stay
1 nacht verbleven in april 2024
Reactie van Coleen Colita op 16 apr 2024
Hi Kelly, Thank you for taking the time to send us your valuable feedback. We are glad that you have enjoyed your stay with us, and we appreciate your response.We hope to see you again in the future. Kind regards, SkyCity Hotel Guest Services

8/10 – Goed

Regis, Bora Bora

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
13 nachten verbleven in april 2024
Reactie van SP op 17 apr 2024
Hi Regis, Thank you for taking the time to send us your valuable feedback. We are glad that you have enjoyed your stay with us, and we appreciate your response. We hope to see you again in the future. Kind regards, SkyCity Hotel Guest Services

10/10 – Uitstekend

Adrian

Positief: Netheid
Service was appreciated
1 nacht verbleven in april 2024
Reactie van Coleen Colita op 14 apr 2024
Dear Adrian,Thank you for taking the time to send us your valuable feedback. We are glad that you have enjoyed your stay with us, and we appreciate your response.We hope to see you again in the future. Kind regards, SkyCity Hotel Guest Services

10/10 – Uitstekend

Sean

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great experience
3 nachten verbleven in april 2024
Reactie van Coleen Colita op 14 apr 2024
Dear Sean,Thank you for taking the time to send us your valuable feedback. We are glad that you have enjoyed your stay with us, and we appreciate your response.We hope to see you again in the future. Kind regards,SkyCity Hotel Guest Services

10/10 – Uitstekend

lorraine

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Always a good stay here ☺️
2 nachten verbleven in april 2024
Reactie van Jennifer op 15 apr 2024
Hi Lorraine, Thank you for taking the time to send us your valuable feedback. We are glad that you have enjoyed your stay with us, and we appreciate your response.We hope to see you again in the future. Kind regards,Jennifer

8/10 – Goed

June

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van Coleen Colita op 14 apr 2024
Dear June,Thank you for taking the time to send us your valuable feedback. We are glad that you have enjoyed your stay with us, and we appreciate your response.We hope to see you again in the future. Kind regards, SkyCity Hotel Guest Services

10/10 – Uitstekend

James

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Early safe place to park the car and walk to surrounding dinning and shopping
2 nachten verbleven in april 2024
Reactie van SP op 12 apr 2024
Hi James, Thank you for taking the time to send us your valuable feedback. We are glad that you have enjoyed your stay with us, and we appreciate your response. We hope to see you again in the future. If there is any feedback you wish to share, please contact us directly. Kind regards, SkyCity Hotel Duty Manager

10/10 – Uitstekend

Kathleen

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in maart 2024
Reactie van SP op 11 apr 2024
Hi Kathleen, Thank you for taking the time to send us your valuable feedback. We are glad that you have enjoyed your stay with us, and we appreciate your response. We hope to see you again in the future. If there is any feedback you wish to share, please contact us directly. Kind regards, SkyCity Hotel Duty Manager

10/10 – Uitstekend

Randy

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Everything is there, such a walkable place
3 nachten verbleven in maart 2024
Reactie van Jennifer op 10 apr 2024
Hi Randy, Thank you for taking the time to send us your valuable feedback. We are glad that you have enjoyed your stay with us, and we appreciate your response.We hope to see you again in the future. Kind regards,Jennifer

10/10 – Uitstekend

Marilyn

2 nachten verbleven in maart 2024
Reactie van Jennifer op 28 apr 2024
Hi Marilyn, Thank you for taking the time to send us your valuable feedback. We are glad that you have enjoyed your stay with us, and we appreciate your response.We hope to see you again in the future. Kind regards,Jennifer

10/10 – Uitstekend

Jorja

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Can’t fault it at all. Absolutely loved our stay and staff were very approachable and kind! Only issue we had was we couldn’t get chrome cast to work to watch anything but that’s no biggy!
1 nacht verbleven in april 2024
Reactie van Coleen Colita op 8 apr 2024
Dear Jorja, Thank you for taking the time to share your feedback regarding your recent stay with us at SkyCity. We truly appreciate your comments, as it gives us the opportunity to understand where we can do better in the future to ensure we are delivering an exceptional experience to our guests. I do hope we are able to welcome you back to SkyCity in the future and if there is anything else I can assist with, please do not hesitate to get in touch. Warm Regards, Guest Service

6/10 – Redelijk

Ying

Reisde met familie
Positief: Netheid
Negatief: Personeel en service
The hotel is overall in a good condition and at a convenient location. While the waiting time for talking to the hotel front desk staff was quite long and I could still hear outside noise at night.
1 nacht verbleven in maart 2024
Reactie van Coleen Colita op 7 apr 2024
Dear Ying, Thank you for taking the time to share your feedback regarding your recent stay with us at SkyCity. We truly appreciate your comments, as it gives us the opportunity to understand where we can do better in the future to ensure we are delivering an exceptional experience to our guests. I do hope we are able to welcome you back to SkyCity in the future and if there is anything else I can assist with, please do not hesitate to get in touch. Warm Regards, Guest Services

10/10 – Uitstekend

Anaru

1 nacht verbleven in april 2024
Reactie van SkyCity Hotel Guest Services op 27 apr 2024
Hi Anaru, Thank you for taking the time to send us your valuable feedback. We are glad that you have enjoyed your stay with us, and we appreciate your response. We hope to see you again in the future. Kind regards, SkyCity Hotel Duty Managers

8/10 – Goed

John

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice clean room. They didn’t replenish the milk for the coffee so I had to wander around for 5 minutes to find a room cleaner that had some, but aside from that it was just fine.
Reactie van Coleen Colita op 6 apr 2024
Dear John, Thank you for taking the time to share your feedback regarding your recent stay with us at SkyCity. We truly appreciate your comments, as it gives us the opportunity to understand where we can do better in the future to ensure we are delivering an exceptional experience to our guests. I do hope we are able to welcome you back to SkyCity in the future and if there is anything else I can assist with, please do not hesitate to get in touch. Warm Regards, Guest Services

10/10 – Uitstekend

John

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice place.
3 nachten verbleven in april 2024
Reactie van Jennifer op 5 apr 2024
Hi John, Thank you for taking the time to send us your valuable feedback. We are glad that you have enjoyed your stay with us, and we appreciate your response.We hope to see you again in the future. Kind regards,Jennifer

8/10 – Goed

Melanie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Coleen Colita op 4 apr 2024
Hi Melanie, Thank you for taking the time to send us your valuable feedback. We are glad that you have enjoyed your stay with us, and we appreciate your response.We hope to see you again in the future. Kind regards, SkyCity Hotel Guest Services

10/10 – Uitstekend

Verity

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Jennifer op 3 apr 2024
Hi verity, Thank you for taking the time to send us your valuable feedback. We are glad that you have enjoyed your stay with us, and we appreciate your response.We hope to see you again in the future. Kind regards,Jennifer

10/10 – Uitstekend

Jennifer

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location and great staff. Lovely breakfast options at Fortuna
2 nachten verbleven in maart 2024
Reactie van SkyCity Hotel Duty Manager op 2 apr 2024
Hi Jennifer, Thank you for taking the time to send us your valuable feedback. We are glad that you have enjoyed your stay with us, and we appreciate your response. We hope to see you again in the future. If there is any feedback you wish to share, please contact us directly. Kind regards, SkyCity Hotel Duty Manager

8/10 – Goed

Yvonne Denise

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
So much to do. The casino was a big hit with my son. I loved that Queens St shopping and lots of eats are right around the corner within a very short walking distance. Dinner at Orbit was fabulous!
5 nachten verbleven in maart 2024
Reactie van SP op 1 apr 2024
Hi Yvonne Denise, Thank you for taking the time to send us your valuable feedback. We are glad that you have enjoyed your stay with us, and we appreciate your response.We hope to see you again in the future. If there is any feedback you wish to share, please contact us directly. Kind regards, SkyCity Hotel Duty Manager

8/10 – Goed

joan

3 nachten verbleven in maart 2024
Reactie van Jennifer op 24 apr 2024
Hi Joan, Thank you for taking the time to send us your valuable feedback. We are glad that you have enjoyed your stay with us, and we appreciate your response.We hope to see you again in the future. Kind regards,Jennifer

8/10 – Goed

Kieron Luis

3 nachten verbleven in maart 2024
Reactie van SP op 19 apr 2024
Hi Kieron Luis, Thank you for taking the time to send us your valuable feedback. We are glad that you have enjoyed your stay with us, and we appreciate your response. We hope to see you again in the future. Kind regards, SkyCity Hotel Duty Manager

8/10 – Goed

Nika

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van SP op 31 mrt 2024
Hi Nika, Thank you for taking the time to send us your valuable feedback. We are glad that you have enjoyed your stay with us, and we appreciate your response.We hope to see you again in the future. If there is any feedback you wish to share, please contact us directly. Kind regards, SkyCity Hotel Duty Manager

8/10 – Goed

NORIKO

Positief: Netheid
4 nachten verbleven in maart 2024
Reactie van Tae - Guest Relations Executive op 7 apr 2024
Thank you for the awesome review and we hope to welcome you back again soon!

10/10 – Uitstekend

Stuart

Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Right at the bottom of the Sky Tower
1 nacht verbleven in maart 2024
Reactie van Coleen Colita op 29 mrt 2024
Hi Brandon, Thank you for taking the time to send us your valuable feedback. We are glad that you have enjoyed your stay with us, and we appreciate your response.We hope to see you again in the future. Kind regards, SkyCity Guest Services

10/10 – Uitstekend

Gurjit

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The family suite is amazing and designed very nice and the location of this room is central for everything z the staff was very helpful and professional. Thanks!
1 nacht verbleven in maart 2024
Reactie van Jennifer op 28 mrt 2024
Hi Gurjit, Thank you for taking the time to send us your valuable feedback. We are glad that you have enjoyed your stay with us, and we appreciate your response.We hope to see you again in the future. Kind regards,Jennifer

6/10 – Redelijk

JOYCE

Reisde met partner
Positief: Netheid, personeel en service
Negatief: Voorzieningen
For the price not good value. Dont have the breakfast. Plates cold food cold. Towels off white and worn thin. Service in room good when done but not daily.
3 nachten verbleven in maart 2024
Reactie van Coleen Colita op 26 mrt 2024
Dear Joyce, Thank you for taking the time to share your feedback regarding your recent stay with us at SkyCity. We truly appreciate your comments, as it gives us the opportunity to understand where we can do better in the future to ensure we are delivering an exceptional experience to our guests. I do hope we are able to welcome you back to SkyCity in the future and if there is anything else I can assist with, please do not hesitate to get in touch. Warm Regards, Guest Services

10/10 – Uitstekend

Thomas, San Jose

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in februari 2024
Reactie van Jennifer op 23 mrt 2024
Hi Thomas, Thank you for taking the time to send us your valuable feedback. We are glad that you have enjoyed your stay with us, and we appreciate your response.We hope to see you again in the future. Kind regards,Jennifer

10/10 – Uitstekend

Jennings

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great central location in Auckland CBD!
3 nachten verbleven in maart 2024
Reactie van Coleen Colita op 22 mrt 2024
Greetings from Skycity, Thank you for taking the time to send us your valuable feedback. We are glad that you have enjoyed your stay with us, and we appreciate your response.We hope to see you again in the future. Kind regards,Jennings

10/10 – Uitstekend

Catherine Jeanne

Reisde met partner
Positief: Voorzieningen
Welcoming, helpful staff. Great location. Comfortable room. Would recommend.
3 nachten verbleven in februari 2024
Reactie van Tae - Guest Relations Executive op 21 mrt 2024
Thank you for the amazing review, Catherine! We hope to welcome you back in the near future. :)

8/10 – Goed

Judith

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very clean
1 nacht verbleven in maart 2024
Reactie van SkyCity Front Office Team op 21 mrt 2024
Thanks for staying with us. We appreciate your feedback!

8/10 – Goed

HARSH

Reisde met een groep, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Service
1 nacht verbleven in maart 2024
Reactie van Jennifer op 21 mrt 2024
Hi harsh, Thank you for taking the time to send us your valuable feedback. We are glad that you have enjoyed your stay with us, and we appreciate your response.We hope to see you again in the future. Kind regards,Jennifer

10/10 – Uitstekend

???

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
場所がわかりやすくて良かったです！ スタッフさんの対応がよく、みんな楽しい方たちでした。 ありがとうございました！
2 nachten verbleven in maart 2024
Reactie van Jennifer op 21 mrt 2024
Greetings from Skycity, Thank you for taking the time to send us your valuable feedback. We are glad that you have enjoyed your stay with us, and we appreciate your response.We hope to see you again in the future. Kind regards,Jennifer