Exterieur

Beoordelingen van The Sebel Quay West Auckland

4 out of 5
The Sebel Quay West Auckland
8 Albert Street, Auckland

Beoordelingen

9,0

Fantastisch

Gastenscore: 10 - Uitstekend. 309 van 556 beoordelingen" "
Gastenscore: 8 - Goed. 195 van 556 beoordelingen" "
Gastenscore: 6 - Redelijk. 37 van 556 beoordelingen" "
Gastenscore: 4 - Matig. 6 van 556 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 9 van 556 beoordelingen" "

9,0/10

Netheid

8,8/10

Personeel en service

8,0/10

Voorzieningen

8,4/10

Staat van de accommodatie en faciliteiten

8,4/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Michael

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Really enjoyed our stay. Great views, the balcony was a surprise. Easy access to Queen Street shopping. Friendly staff.
2 nachten verbleven in maart 2024
Reactie van The Sebel Quay West Auckland op 21 mrt 2024
Dear Michael Klapperich, Thank you so much for your excellent review! We're thrilled to hear that you really enjoyed your stay with us and that everything exceeded your expectations.It's fantastic to know that you appreciated the great views and were pleasantly surprised by the balcony. We're glad that our convenient location provided easy access to Queen Street shopping, and we're pleased that you found our staff to be friendly and accommodating.Your perfect rating means a lot to us, and we're delighted that we could contribute to a wonderful experience for you. If there's anything else we can do to make your next stay even better, please don't hesitate to let us know.Thank you for choosing to stay with us, and we can't wait to welcome you back for another fantastic stay in the future!Warm Regards,Mua-Nikki LeuilaAssistant ManagerThe Sebel Quay West Auckland

8/10 – Goed

Ezra

Reisde met familie en kleine kinderen
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Our first family trip, and we loved it, beautiful city and close by stores and restaurants..everything beautiful.
5 nachten verbleven in februari 2024
Reactie van Andrean op 5 apr 2024
Dear Ezra,Thank you for taking the time to share your feedback following your recent family trip with us. We genuinely appreciate your kind words, and we're thrilled to hear that you loved your stay and enjoyed exploring our beautiful city.We're delighted that you found our location convenient, with stores and restaurants nearby, and that everything was to your satisfaction. Providing a wonderful experience for our guests is our top priority, and we're glad we could contribute to your first family trip being a memorable one.Thank you for choosing to stay with us, and we look forward to welcoming you and your family back for another enjoyable stay in the future.Warm regards,Andrean LimFront Office Manager

10/10 – Uitstekend

Molly

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Very friendly staff & perfect location!!
1 nacht verbleven in februari 2024
Reactie van Andrean op 5 apr 2024
Dear Molly,Thank you for sharing your feedback following your recent stay with us. We genuinely appreciate your kind words, and we're delighted to hear that you had a positive experience with our staff and found our location to be perfect.Providing friendly and attentive service to our guests is our top priority, and we're thrilled that our staff made a positive impression on you. Additionally, we're glad to know that our location suited your needs during your stay.Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Warm regards,Andrean LimFront Office Manager

10/10 – Uitstekend

Susan

Reisde met partner
Positief: Netheid, voorzieningen
The only reason I gave a 3 rating for property condition is that they are in the middle of renovations & therefore it's a bit of a mess but it is was a great place to stay & we will definitely do so again. Also a shout-out to Up cafe in the Sebel it was wonderful 👍 would definitely recommend 👍
7 nachten verbleven in februari 2024
Reactie van Andrean op 5 apr 2024
Dear Susan,Thank you for sharing your feedback following your recent stay with us. We genuinely appreciate your insights, and we're glad to hear that overall, you had a great experience with us.We apologize for any inconvenience caused by the ongoing renovations, and we appreciate your understanding during this time. We're pleased to know that despite the renovations, you still found our property to be a great place to stay, and we're delighted to hear that you plan to return in the future.Thank you for the shout-out to Up cafe in the Sebel. We're thrilled to hear that you had a wonderful experience there and that you would recommend it. Providing excellent amenities for our guests is important to us, and we're glad that Up cafe exceeded your expectations.Thank you for choosing to stay with us, and we look forward to welcoming you back for another enjoyable stay in the future.Warm regards,Andrean LimFront Office Manager

8/10 – Goed

Davin

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Bathroom a bit tired. Needs a re-do
1 nacht verbleven in februari 2024
Reactie van Andrean op 5 apr 2024
Dear Davin,Thank you for taking the time to share your feedback following your recent stay with us. We genuinely appreciate your insights, and we're glad to hear that overall, you had a positive experience.We apologize for any inconvenience caused by the condition of the bathroom. Your feedback regarding the tiredness of the bathroom has been noted, and we will review it carefully as we plan for future renovations and improvements.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for another enjoyable stay in the future.Warm regards,Andrean LimFront Office Manager

10/10 – Uitstekend

Bevin

Reisde met familie en kleine kinderen
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
We had a spacious apt, perfect for 3 adults and 2 children, and the kitchen was adequate. Really friendly and helpful staff. The hotel is being renovated - but that did not cause us any inconvenience at all
2 nachten verbleven in januari 2024
Reactie van The Sebel Quay West Auckland op 21 mrt 2024
Dear Bevin Brett, Thank you for your fantastic review! We're thrilled to hear that you had a wonderful experience during your stay with us.It's great to know that you found your apartment spacious and perfect for your group, and that the kitchen met your needs. We're delighted that you found our staff to be friendly and helpful - providing excellent service is always our goal.We're also glad to hear that the ongoing renovations didn't cause any inconvenience for you. Your comfort and satisfaction are our top priorities, and we're pleased that we were able to ensure a seamless experience for you despite the renovations.Thank you for your perfect rating and for choosing to stay with us. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future! If there's anything else we can do to make your next stay even better, please don't hesitate to let us know.Warm Regards,Mua-Nikki LeuilaAssistant ManagerThe Sebel Quay West Auckland

10/10 – Uitstekend

Jack

Positief: Netheid, staat van de accommodatie en faciliteiten
Close to everything
1 nacht verbleven in januari 2024
Reactie van The Sebel Quay West Auckland op 21 mrt 2024
Dear Jack Majopian, Thank you for your excellent review and perfect rating! We're thrilled to hear that you enjoyed your stay with us and that our location close to everything met your needs perfectly.Ensuring our guests have easy access to nearby attractions and amenities is important to us, and we're glad that you found our location convenient.Thank you for choosing to stay with us, and we look forward to welcoming you back for another fantastic stay in the future! If there's anything else we can do to make your next stay even better, please don't hesitate to let us know.Warm Regards,Mua-Nikki LeuilaAssistant ManagerThe Sebel Quay West Auckland

8/10 – Goed

sumira

Reisde met familie
Positief: Voorzieningen
My family enjoyed our stay in the spacious unit. The views of the Pacific Ocean and Auckland port was great. I would have given 5 stars, however both bathrooms had tiles with mildew, the fabric dining chairs had stains and carpet looked weathered. For the nightly rate of the room, I expected better room conditions. The room was outdated. Aside from this, we enjoyed our stay.
1 nacht verbleven in januari 2024

6/10 – Redelijk

Klemens

Reisde met familie
Good location, easy check in. Room ok, but fairly old and worn down. Needs a bit of an upgrade/refurbishment. Staff very helpful though.
3 nachten verbleven in december 2023

10/10 – Uitstekend

Cheryl M

Positief: Netheid, comfort kamer
Great choice
This hotel was perfect for me. It has a great location and the accommodations were more than i needed - just the way i like it! I especially enjoyed the spacious balcony overlooking the harbor. The washer and dryer in my apartment was so convenient, too.
6 nachten verbleven in december 2023

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid
2 nachten verbleven in december 2023

10/10 – Uitstekend

WILLY

Positief: Netheid, comfort kamer
Superbe séjour
Nous avons apprécier l'accueil ainsi que la rapidité de réaction lorsque nous avons rencontré le problème avec le sèche-linge. Nous nous sommes retrouvés à 2 étage au dessus avec une superbe vue. Merci pour votre professionnalisme. De plus, très bien situé car pas loin de Britomart, du quai, de Queen Street & plusieurs magasins, restaurants aux alentours. Nous y reviendrons.
6 nachten verbleven in december 2023

10/10 – Uitstekend

Kylee

Positief: Netheid, staat van de accommodatie en faciliteiten
It was great rooms were well set up and staff helpful
1 nacht verbleven in december 2023

10/10 – Uitstekend

patrick

Positief: Netheid, staat van de accommodatie en faciliteiten
Our stay at the sebel west quay was very good. Clean and comfortable and excellent service from the hotel staff.
5 nachten verbleven in november 2023

8/10 – Goed

Ryota

Zakenreiziger
Positief: Netheid
Great location & view. Service was fine, but kitchen was not so good.
23 nachten verbleven in oktober 2023

2/10 – Ontzettend slecht

jordane

2 nachten verbleven in oktober 2023

4/10 – Matig

Geverifieerde reiziger

Reisde met een groep
Positief: Netheid
Disappointing for the price paid
Our room was nice and clean, but very tired and dated and could do with a spruce up. The shower pressure was terrible. The customer service was good.
1 nacht verbleven in oktober 2023

8/10 – Goed

Erica

Reisde met familie
Positief: Netheid, voorzieningen
The staff was super friendly and helpful. The apartment itself had an outdated interior and carpet was stained.
3 nachten verbleven in juli 2023

6/10 – Redelijk

Dawn

Positief: Netheid
2 nachten verbleven in juli 2023

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, comfort kamer
3 nachten verbleven in juli 2023

8/10 – Goed

Yasuhiro

4 nachten verbleven in mei 2023

8/10 – Goed

Robert

Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Voorzieningen
The hotel was well located, clean and transport near by. Hotel could invest in soundproofing as you can hear drunks trying to make their way home from night spots in the area as well as hearing buskers most evenings playing on near by queen st. Otherwise I enjoyed my stay staff were helpful, slept like a log everything was a short walk away certainly a worthwhile property to stay at
7 nachten verbleven in mei 2023

10/10 – Uitstekend

Cindy

Positief: Netheid, staat van de accommodatie en faciliteiten
4 nachten verbleven in mei 2023

10/10 – Uitstekend

Bridget

Positief: Netheid, staat van de accommodatie en faciliteiten
We enjoyed the central location and found the staff to be very professional and helpful. It was lovely to arrive in our room and find a surprise card, chocolates and drinks to celebrate our wedding anniversary. The 2 bedroom apartment is very spacious and has everything you need. Granted the rooms are a little dated but we didn't care - we had a lovely stay - thank you
2 nachten verbleven in mei 2023

8/10 – Goed

William

Positief: Netheid, staat van de accommodatie en faciliteiten
Great location. Under 10 minute walk to the ferry terminal Large apartment with large private balcony. Property and rooms could use updates/freshening. Would stay here again.
3 nachten verbleven in maart 2023

10/10 – Uitstekend

Wayne, Windham

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Convenient place to stay in the heart of Auckland. Room had everything we needed for a multi day stay. Spent most nights and mornings relaxing on the balcony looking out over the city.
6 nachten verbleven in maart 2023

8/10 – Goed

Sheryl

Zakenreiziger, Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Love the central location - so easy to cafes, grocery, shops and viaduct harbour. A little concerned when the the male housekeeping staff asked me if I was my room alone...
2 nachten verbleven in februari 2023

10/10 – Uitstekend

Harpreet

Positief: Netheid, comfort kamer
Check in was quick, staff is very helpful and friendly, hotel is located near many restaurants and walking distance from the ferry terminal. Room was spacious and clean. I would stay here again
1 nacht verbleven in februari 2023

6/10 – Redelijk

Rock

Positief: Netheid
Negatief: Voorzieningen
We loved the room and hotel but as id booked specifically for the spa and pool to enjoy as part of a memory from holidays it was very disappointing to find them unusable. The advertising for the hotel was false and miss leading. It soured our weekend.

8/10 – Goed

Bronwyn

Reisde met een groep, Reisde met partner
Positief: Netheid, voorzieningen
Great location. Central to ferry terminal and bus exchange. Super markets nearby. Very roomy apartment style. Dated appearance but clean and good aircon.

10/10 – Uitstekend

Trevor

Positief: Netheid, voorzieningen
Could not fault perfect place
Reactie van Guest Service Agent op 2 jan 2023
Thank you Trevor for your review.Happy New Year!

10/10 – Uitstekend

thanh

Positief: Voorzieningen, staat van de accommodatie en faciliteiten
Good

10/10 – Uitstekend

Katie

1 nacht verbleven in december 2022

8/10 – Goed

Debbie

Reisde met een groep
Positief: Netheid, voorzieningen
Great stay in the city. Awesome location within good walking distance to everything you would need. Bit noisy due to the construction going on everywhere. Could do with a bit of an upgrade of facilities. Our WIFI didn't work & that was disappointing - but the team were very helpful and tried to fix it for us - but were unsuccessful.
1 nacht verbleven in november 2022

8/10 – Goed

Helen

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Great location and amenities for tripping around the area. Would highly recommend.
1 nacht verbleven in oktober 2022

4/10 – Matig

Olivia

Positief: Netheid
The apartment was well located, dated but very clean and maintained. Very happy till it came to sleeping, although on the 19th floor the street/partying noise was ridiculous. It sounded as though we were on ground level! We were kept awake till 4am both nights with some type of karaoke happening, foot traffic was really loud and sirens and traffic was too loud to sleep through. After 2 nights here we left feeling extremely sleep deprived. If you value your sleep at the end of a busy schedule I’d NEVER recommend staying here.
2 nachten verbleven in september 2022

8/10 – Goed

Kyle

Zakenreiziger, Reisde met familie
Positief: Voorzieningen
very close to trains - buses and ferries.
3 nachten verbleven in september 2022

8/10 – Goed

F

1 nacht verbleven in augustus 2022

10/10 – Uitstekend

Susan

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Lovely spacious apartment in the CBD. Great having 2 full bedrooms and 2 full bathrooms. Good sized living and kitchen and laundry was a bonus. Wonderful view from decks. Beds comfortable too. Will stay again.
1 nacht verbleven in juli 2022

8/10 – Goed

Rosie

Reisde met familie
Positief: Netheid, comfort kamer
Nice place
1 nacht verbleven in juli 2022

10/10 – Uitstekend

Toshiya

9 nachten verbleven in juli 2022

4/10 – Matig

Greg

Reisde met familie
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Good location and large room size. Very run down with stained upholstery and curtains. Chipped tiles and generally not very clean. Hotel pool being renovated so not in use. Hot water at busy times would not always work.
5 nachten verbleven in juni 2022

8/10 – Goed

Rochelle

Reisde met familie en kleine kinderen
Positief: Netheid, voorzieningen
Had everything that was specified. Pleasing stay. Friendly helpful staff.
1 nacht verbleven in mei 2022
Reactie van Kesh op 25 mei 2022
Hi Rochelle, We appreciate you taking the time to post a feedback of your recent stay and what a delight it is to read that you had a wonderful experience. The team strives to provide an outstanding experience and we are glad that you were able to experience this. Thank you again for your feedback and we look forward to seeing you again. Warm regards, Kesh General Manager

8/10 – Goed

Stewart

Reisde met familie en kleine kinderen
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Appreciated welcome drinks in our room on arrival as returning guests, and the teddy bear upon leaving! Will definitely stay again.
1 nacht verbleven in april 2022

10/10 – Uitstekend

Samantha

Reisde met familie en kleine kinderen
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Great location, friendly staff and comfortable bed!
1 nacht verbleven in april 2022

10/10 – Uitstekend

Fleur

Reisde met familie en kleine kinderen
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Excellent front desk staff & service. Great sized rooms, very clean & the best value for such a well located city hotel!
1 nacht verbleven in april 2022

10/10 – Uitstekend

Rawinia

Reisde met een groep, Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Great place for an overnight stay, handy to everything you need.
1 nacht verbleven in januari 2022
Reactie van Emil Mukhamediarov op 25 jan 2022
Kia Ora Rawinia, It is a true delight to read your feedback. My team and I hope to see you again in the near future. Sincerely, Emil Mukhamediarov Front Office Manager Sebel Quay West Auckland

10/10 – Uitstekend

Deborah

1 nacht verbleven in januari 2022

6/10 – Redelijk

Francisco

Reisde met familie en kleine kinderen
I hope the management will explore ways to modernize the hotel. I can see chipped paint in the ceiling and the some of the furniture are antiquated and needs updating.
1 nacht verbleven in januari 2022
Reactie van Emil Mukhamediarov op 25 jan 2022
Kia Ora Francisco, Thank you so much for staying at the Sebel Quay West Auckland and taking the time to provide your feedback. We are working closely with management to ensure all our rooms are renovated and up to date. Unfortunately, it takes time and has to be gradually. My team and I hope to welcome you back in the future and make sure you have a truly enjoyable stay with us. Sincerely, Emil Mukhamediarov Front Office Manager Sebel Quay West Auckland

10/10 – Uitstekend

NILESH

Reisde met een groep
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Great place to stay in Central Auckland
1 nacht verbleven in januari 2022
Reactie van Kesh op 12 jan 2022
Hi Nilesh, We appreciate you taking the time to rate your stay with us and are delighted that you had an excellent stay. Thank you for choosing to stay with The Sebel Quay West Auckland and we look forward to your next visit. Best regards Kesh General Manager