Staff did seem friendly, but cleaning service for room was poor. Never had enough towels for 3 adults for the week stay and had to ask each day. They had broken washer. They never had pool towels available. The TV in room did not connect to their server/wi-fi, so we had to program and trouble shoot to get any channels. There was no ice machine. The chairs/furniture in lobby were filthy/stained/smelly. The TV in lobby did not have a remote and when asked, they said they would look for it/find it, but when I checked back, the staff was sitting in office with their nose in their phone. Did not even try to look for it!