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Beoordelingen van Banff Caribou Lodge and Spa

3.5 out of 5
Banff Caribou Lodge and Spa
521 Banff Ave, Box 1070, Banff, AB

Beoordelingen

8,4

Zeer goed

Gastenscore: 10 - Uitstekend. 1256 van 2474 beoordelingen" "
Gastenscore: 8 - Goed. 692 van 2474 beoordelingen" "
Gastenscore: 6 - Redelijk. 322 van 2474 beoordelingen" "
Gastenscore: 4 - Matig. 122 van 2474 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 82 van 2474 beoordelingen" "

8,6/10

Netheid

8,8/10

Personeel en service

8,4/10

Voorzieningen

8,2/10

Staat van de accommodatie en faciliteiten

8,4/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Erik

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean, cosy with its fireplaces and friendly staff. But why only cholesterol rich food everywhere? all food is brown or yellow. No green to be found. That could be an USP.
8 nachten verbleven in februari 2024
Reactie van The Caribou Lodge & Spa guest services team op 12 mrt 2024
Thank you for your detailed review of the property and kind words about our staff. Our helpful front desk team can assist in finding a restaurant that may be more suitable for you on a future visit.

10/10 – Uitstekend

Kristian van der

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Prima accommodatie
1 nacht verbleven in februari 2024
Reactie van Banff Caribou Lodge Team op 29 feb 2024
Thank you so much for your wonderful feedback. We are so glad that you had a good time at the property. We hope to welcome you back soon.

10/10 – Uitstekend

Anneke

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We loved our stay at the Caribu Lodge in Banff. The atmosphere is one of new / modern combined with history. We felt at home and inspired.
1 nacht verbleven in februari 2024
Reactie van Banff Caribou Lodge Team op 29 feb 2024
Thank you so much for your wonderful feedback. We are so glad that you had a good time at the property. We hope to welcome you back soon.

10/10 – Uitstekend

Kristian van der

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
goede accommodatie met goede eetgelegenheid en bar

8/10 – Goed

Leonardus Johannes Hendrikus van

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good hotel except the wifi is very very slow and the hot tub jets were out of order. Rooms are a bit dark due to the small windows
4 nachten verbleven in maart 2022

8/10 – Goed

Kam Yiu, Richmond

Reisde met familie
Staff friendly.
3 nachten verbleven in mei 2024

10/10 – Uitstekend

Lauryn

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice property
1 nacht verbleven in mei 2024

6/10 – Redelijk

Mirjana

Reisde met familie
Positief: Personeel en service
This hotel has definitely seen better days and it could use some sprucing up.
2 nachten verbleven in maart 2024

10/10 – Uitstekend

Peihai

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good

6/10 – Redelijk

Luisito Hingada

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff are really friendly. The hotel is clean and beautiful.
4 nachten verbleven in mei 2024

8/10 – Goed

Elaine, Winnipeg

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hot tub & sauna were great. The early morning complimentary coffee in the lobby was also great. Free underground parking was a bonus. Room was big enough for 4 of us. We had a balcony which had a beautiful view.
3 nachten verbleven in mei 2024

10/10 – Uitstekend

Grant

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Friendly staff
3 nachten verbleven in mei 2024

10/10 – Uitstekend

Michelle

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Clean
2 nachten verbleven in mei 2024

8/10 – Goed

Jianhong

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good to stay
1 nacht verbleven in mei 2024

8/10 – Goed

Lindsey

Reisde met een groep
Positief: Netheid, personeel en service en voorzieningen
It is in Banff. Can't beat that.
1 nacht verbleven in mei 2024

6/10 – Redelijk

chantal

Reisde met een groep, Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
I liked the underground parking. The staff at the desk required kore training.
2 nachten verbleven in mei 2024
Reactie van The Caribou Lodge & Spa guest experience team op 21 mei 2024
Dear Chantal, thank you for your feedback and staying at The Caribou Lodge. We apologize if we missed an opportunity to make your stay more comfortable and will work hard to ensure our guest care is nothing but excellent.

4/10 – Matig

Katrina

Reisde met huisdieren, Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
First of all, I chose this hotel because of the VIP benefit. But I didnt get anything at all. No food or drink as extras. No free breakfast. Parking is complimentary anyway for all guests so that doesn't count. We have to wait for a few minutes for our room which is okay. They have to ask housekeeping how long it will take for our room to be ready and they said 10 minutes. I really felt like it was rushed. I dont find the beddings completely clean especially the fitted sheet. 11am is the checkout and we asked for a late checkout and have to fight for the 30 minutes extra. They eventually said yes. But a staff was already knocking in our door about checking out 10 min after 11am. We told him front desk knows we are checking out at 11:30 I have kids and a dog so I asked if a cart can be brought to our room. They said they dont do that and have to get it ourselves. Again, no VIP experience here at all. We are frequest travellers to Banff because we live in Calgary but I wont be back in this location unfortunately. I do suggest Expedia to take them out of the VIP list. A few things to note in this hotel: there is no air conditioning. This will be a deal breaker if you go during the summer as the rooms can get very hand. They have some electric fans that can be requested. The rooms are also very small but very spacious washroom. The hot tub at the basement is big and can fit a lot of people. Overall, due to our experience, we wont be staying in this hotel anymore.
1 nacht verbleven in mei 2024
Reactie van The Caribou Lodge & Spa guest experience team op 21 mei 2024
Dear Katrina, please accept our sincere apology for the issues you had during your stay with us. We have sent you a private message to follow up.

8/10 – Goed

Jay

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice place
1 nacht verbleven in maart 2024
Reactie van The Caribou Lodge & Spa guest experience team op 21 mei 2024
Thank you for your kind review and we hope you can visit again soon.

10/10 – Uitstekend

Sierra

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The friendly warm atmosphere
3 nachten verbleven in mei 2024
Reactie van The Caribou Lodge & Spa guest experience team op 21 mei 2024
Thank you for your excellent review.

8/10 – Goed

Thomas

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
Overall good for its price
3 nachten verbleven in mei 2024
Reactie van The Caribou Lodge & Spa guest experience team op 21 mei 2024
Thank you for staying with us Thomas and we hope to welcome you back soon.

8/10 – Goed

Isabelle

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
We are disappointed with the superior room. The room is very small, it has a tiny window and nothing special. In my opinion it is overpriced for this room. The hot pool is great as well as the sauna and gym.
1 nacht verbleven in mei 2024
Reactie van The Caribou Lodge & Spa guest experience team op 21 mei 2024
Dear Isabelle, thank you for your valued feedback. We are sorry to hear you were not satisfied with your room. On a return visit our corner superior balcony rooms have large windows for excellent views of the mountains.

4/10 – Matig

Aruna, Mississauga

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Caribou room was too small, no side table on one side of King bed. Staff could not arrange to pt is provide a table saying it is not available. We needed the table for CPAP breathing machine.
3 nachten verbleven in mei 2024
Reactie van The Caribou Lodge & Spa guest experience team op 21 mei 2024
Dear Aruna, we are sorry to hear of the issues you experienced and are grateful we were able to accommodate you at our sister property down the street.

4/10 – Matig

gerry

Reisde met partner
Negatief: Netheid, staat van de accommodatie en faciliteiten
In desperate need of renovation the bedrooms are dull tired and grubby. The bar and restaurant were nice. We wouldn’t stay there again.
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Patrick, Calgary

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
very pet freindly
1 nacht verbleven in mei 2024
Reactie van The Caribou Lodge & Spa guest experience team op 21 mei 2024
Thank you for your kind review and staying with us. We hope to welcome you back soon.

10/10 – Uitstekend

Natasha

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful hotel.
1 nacht verbleven in mei 2024
Reactie van The Caribou Lodge & Spa guest experience team op 21 mei 2024
Thank you for your kind words about the lodge. We hope to welcome you back again.

6/10 – Redelijk

Connie

1 nacht verbleven in mei 2024
Reactie van The Caribou Lodge & Spa guest experience team op 21 mei 2024
Thank you for staying with us and we hope to welcome you back again soon.

10/10 – Uitstekend

Kristine

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This was our first time staying here and really no complaints other than a small TV in the room The beds are very comfortable and the room is stocked with a coffee machine, mini fridge and portable fan which is great because we need white noise to sleep. The rooms are on the smaller side for two queens. We got the superior room so thought it would have been a bit larger but it’s nicely decorated. The bathroom is a good size and we love the Rocky Mountain soap company toiletries! They smell so good! Having the shampoo/ conditioner and body wash in the shower on the wall is a huge convenience The keg is located in the hotel so nice and close if you are craving a great steak. Heated underground parking is also a great asset to have Overall great hotel ., close to downtown and shopping
1 nacht verbleven in mei 2024
Reactie van The Caribou Lodge & Spa guest experience team op 21 mei 2024
Dear Kristine, thank you for your excellent review. We are very happy to hear you enjoyed your stay and hope to see you soon.

10/10 – Uitstekend

Joe

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in mei 2024
Reactie van The Caribou Lodge & Spa guest experience team op 21 mei 2024
Thank you for your excellent rating!

4/10 – Matig

Scott, Langley

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
The rooms on the 4th floor, which is the top floor, have a slopped ceiling. I'm 6'3" and had to duck to get around the foot of the bed. I hit my head the first day. Which I thought was not great but accepted. On the second day my 5'6" wife hit her head. that was not ok. I asked the hotel about this any they said these are the rooms Expedia has for it's members. I have to tell you Expedia, this is not acceptable. When I pay $750 for 3 nights I should be able to stand up in my room. I have a picture if you want to see it. Let me know.
3 nachten verbleven in mei 2024
Reactie van Caribou Lodge & Spa guest experience team op 15 mei 2024
Dear Scott, we sincerely apologize that your stay was not more comfortable. Our front desk team is available at all times to help solve any issues during your stay. On a future visit, our superior king rooms provide more living space, comfort and great view of of the mountains.

10/10 – Uitstekend

Jeannette

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
People were very friendly and helpful. Excellent accommodations.
3 nachten verbleven in mei 2024
Reactie van Caribou Lodge & Spa guest experience team op 15 mei 2024
Dear Jeannette, thank you for your excellent review and kind words about the staff. We hope to see you again soon.

8/10 – Goed

Alesa

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van Caribou Lodge & Spa guest experience team op 15 mei 2024
Thank you for your kind review and we hope to welcome you back soon.

10/10 – Uitstekend

Steve

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van Caribou Lodge & Spa guest experience team op 15 mei 2024
Thank you for staying with us and we hope to welcome you back soon.

10/10 – Uitstekend

Roger

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van Caribou Lodge & Spa guest experience team op 15 mei 2024
Thank you for staying with us and we hope you can visit us again.

10/10 – Uitstekend

Renato

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great hotel and awesome staff!
1 nacht verbleven in mei 2024
Reactie van Caribou Lodge & Spa guest experience team op 15 mei 2024
Dear Renato, thank you for your review and kind words about out staff. We hope you can visit us again soon.

10/10 – Uitstekend

Rodger, Okotoks

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We had a pleasant stay in this quiet hotel. The walk to downtown is longer for some, but it’s what we expected and enjoyed. The room was a little bit cramped, but we made due. The staff are very helpful and friendly. And as always the Keg restaurant has great food.
2 nachten verbleven in mei 2024
Reactie van Banff Caribou Lodge & Spa guest experience team op 10 mei 2024
Thank you for your review and kind words about our staff. We hope to welcome you back soon.

8/10 – Goed

Shiv

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great place to stay.
3 nachten verbleven in april 2024
Reactie van Banff Caribou Lodge & Spa guest experience team op 10 mei 2024
Thank you for your positive review.

8/10 – Goed

Julie

Reisde met partner
The prime rib at The Meg was awful.
1 nacht verbleven in mei 2024
Reactie van Banff Caribou Lodge & Spa guest experience team op 10 mei 2024
Thank you for your feedback Julie. We are sorry to hear you did not enjoy your restaurant experience and will pass along your comment in hopes to improve for our future guests.

10/10 – Uitstekend

Erica

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We stayed at Caribou Lodge for one night on our way through the Rockies to B.C. Check-in was smooth and easy with friendly, helpful staff, parking was underground and easy to get in and out of, the room was very clean and quiet with a nice courtyard view. The bed was very comfortable and we got an excellent rest after a long day of driving. The hotel was about a 15 minute walk from the downtown strip with lots of dining and shopping options and of course, the view in any direction when you're standing out front was beautiful! We would definitely stay at this hotel again!!
1 nacht verbleven in mei 2024
Reactie van Banff Caribou Lodge & Spa guest experience team op 10 mei 2024
Dear Erica, thank you for your review, we are very happy to hear you enjoyed your stay. We look forward to welcoming you back soon.

10/10 – Uitstekend

Nicole

Reisde met familie
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
All very good
2 nachten verbleven in mei 2024
Reactie van Banff Caribou Lodge & Spa guest experience team op 10 mei 2024
Thank you for your review and staying with us Nicole. We hope you can return soon.

8/10 – Goed

jennifer

Reisde met een groep
Positief: Netheid, personeel en service
We enjoyed our stay, however, the halls and rooms are small, quite dark and outdated.
1 nacht verbleven in mei 2024
Reactie van Banff Caribou Lodge & Spa guest experience team op 10 mei 2024
Thank you for your valued feedback Jennifer, we are happy to hear you enjoyed your stay. On a return visit, try one of our superior rooms with exterior views and more natural light. We hope to see you soon.

10/10 – Uitstekend

Marilyn

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Perfect for a weekend get away. I had special requests and they were met.
2 nachten verbleven in april 2024
Reactie van Banff Caribou Lodge & Spa guest experience team op 10 mei 2024
Dear Marilyn, thank you for your review, we are happy you enjoyed your stay with us.

10/10 – Uitstekend

Patricia

Positief: Netheid, staat van de accommodatie en faciliteiten
2 nachten verbleven in mei 2024
Reactie van Banff Caribou Lodge & Spa guest experience team op 10 mei 2024
Thank you for your excellent rating and staying with us Patricia. We hope you can visit us again soon.

10/10 – Uitstekend

Frederic

1 nacht verbleven in maart 2024
Reactie van The Caribou Lodge & Spa team op 3 mei 2024
Thank you for your excellent rating. We hope you can visit us again soon.

10/10 – Uitstekend

Sherrie

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff were extremely friendly and helpful. We particularly enjoyed dinner with our children at the Keg. The staff there were very accommodating with our small children.
1 nacht verbleven in april 2024
Reactie van The Caribou Lodge & Spa guest experience team op 3 mei 2024
Dear Sherrie, thank you for your kind review. We are happy to hear you enjoyed your stay and hope to see you again.

8/10 – Goed

Gladys

1 nacht verbleven in april 2024
Reactie van The Caribou Lodge & Spa team op 3 mei 2024
Thank you for your review and staying with us at the lodge.

8/10 – Goed

Wanda

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van The Caribou Lodge & Spa guest experience team op 3 mei 2024
Thank you very much!

10/10 – Uitstekend

Jessica

1 nacht verbleven in april 2024
Reactie van The Caribou Lodge & Spa guest experience team op 21 mei 2024
Thank you for your excellent rating Jessica.

8/10 – Goed

Jenna

Positief: Netheid, personeel en service
1 nacht verbleven in april 2024
Reactie van The Caribou Lodge & Spa guest experience team op 3 mei 2024
Thank you for staying with us and we hope to welcome you back soon.

10/10 – Uitstekend

Tyler

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van The Caribou Lodge & Spa guest experience team op 3 mei 2024
Thank you for your excellent rating Tyler. We hope you can visit us again soon.

10/10 – Uitstekend

Nicholas

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
great place
2 nachten verbleven in februari 2024
Reactie van The Caribou Lodge & Spa guest experience team op 3 mei 2024
Thank you Nicholas, we appreciate your high rating and hope you can visit us again.