Hello Imperial, Thank you for taking the time to review your stay and I'm sorry it was not what you was hoping for. While our renovations take place we are trying to make the transition for guest as seamless as possible and make for a relaxing stay. I'm sorry this was not delivered. Your feedback is welcome and I will pass this on. thank you again,Joe SamsFront Desk supervisor

Hello, Thanks for the review! I'm glad you enjoyed our incredible location in the heart of Banff national park and we would love the opportunity to welcome you back in the future. Thank you again, Joe Sams, Front Desk Supervisor

Hello Shahan, Thank you for taking the time to review your stay and I'm sorry it was not up to your expectations. While we are trying to work around the renovations so that they have as little impact as possible I understand this can affect your stay. The rooms themselves have all the same furniture and layout so I apologize if this was not advertised clearly. Thank you again, Joe Sams, Front Desk Supervisor

Dear Nicholas, Thank you for your feedback! We're glad to hear you enjoyed your stay at Banff Park Lodge. If there's anything specific you appreciated or any suggestions you have for improvement, we'd love to hear more. Warm regards,Gigie VergaraGuest Services Supervisor

Dear Louis,Thank you for sharing your experience here at Banff Park Lodge. Your feedback is valuable to us. If there are any aspects of your stay at Banff Park Lodge that we can improve upon, please don't hesitate to let us know. We strive to provide the best possible experience for all our guests.Kind regards,Gigie VergaraGuest Services Supervisor

Thank you for choosing Banff Park Lodge, Kim! We're pleased to hear you had a positive experience during your stay. If there's anything we can do to make your next visit even more enjoyable, please feel free to reach out. We look forward to welcoming you back soon!Kind regards,Gigie VergaraGuest Services Supervisor

Dear Jasdeep,Thank you so much for the 5-star review! We're happy to hear that you had a fantastic experience with us. If you have any future travel plans, don't hesitate to reach out. We'd love to assist you again!Kind regards,Gigie VergaraGuest Services Supervisor

Dear Dorina,Thank you so much for the 5-star review! We're glad to hear that you had a fantastic experience with us. If you have any future travel plans, don't hesitate to reach out. We'd love to assist you again!Warm regards,Gigie VergaraGuest Services Supervisor

Thank you for taking the time to review your stay Lilly. I's great to hear our team were able to provide the excellent service we strive for and you enjoyed our incredible location on the doorstep of Banff township.We would love to welcome you back in the future,Joe SamsFront Desk Supervisor

Thanks for the five stars Corrine. We look forward to seeing you again in the future. Joe Sams, Front Desk Supervisor

Dear Alison,Thank you for your positive review and for choosing to stay with us at Banff Park Lodge. We're pleased to hear that you found our location convenient for exploring downtown Banff and that you enjoyed a peaceful and quiet stay with us. Our team strives to provide efficient and friendly check-in experiences, so we're glad to hear that you found your check-in process great. We appreciate your feedback and hope to welcome you back for another enjoyable stay in the future!Warm regards,Virginia VergaraGuest Services Supervisor

Thank you for taking the time to writes such a great review. It's lovely to hear you family enjoyed their time here. Should you return to Banff in the future we would love to welcome you back. Joe SamsFront Desk Supervisor

Dear Roger,Thank you for taking the time to share your experience at Banff Park Lodge. We are delighted to hear that your overall experience was positive. We appreciate your feedback and hope to welcome you back soon.Kind regards,Gigie VergaraFront Desk Supervisor

Dear Cynthia,Thank you so much for leaving a review! We're happy to hear that you enjoyed our pool, hot tub, and buffet breakfast during your stay. Your satisfaction is our top priority, and we're delighted that we could contribute to making your experience with us enjoyable. We hope to have the pleasure of welcoming you back soon for another wonderful stay. If there's anything else we can do to make your next visit even more memorable, please don't hesitate to let us know. Warm regards,Virginia VergaraGuest Services SupervisorBanff Park Lodge p. 403.762.4433e. vvergara@banffparklodge.com

Dear Carlynn, Thank you for taking your time to leave a review. We're delighted to hear that you enjoyed your stay with us and found our spacious rooms, mobile check-in, underground parking, and pool and hot tub area to your liking. Your feedback about the internet is duly noted, and we apologize for any inconvenience it may have caused. Rest assured, we're actively working to improve our internet connectivity to ensure a seamless experience for all our guests.We truly appreciate your kind words about our staff, and we're thrilled to hear that they were able to enhance your stay with their friendliness and helpfulness. Your satisfaction is our priority, and we're grateful for your understanding regarding the construction upgrades.It would be our pleasure to welcome you back for another enjoyable stay in the future. If there's anything else we can do to make your next visit even more pleasant, please don't hesitate to let us know. Thank you once again for choosing to stay with us.Warm regards,Virginia VergaraGuest Services SupervisorBanff Park Lodge p. 403.762.4433e. vvergara@banffparklodge.com

Thanks for the great rating Michael. We are so glad you and your family enjoyed your time here and look forward to welcoming you back in the future. Warm regards, Joe Sams Front Desk supervisor

Thanks for the top rating Tiffany. We would love to welcome you back in the future. Warm regards, Joe Sams, Front Desk Supervisor

Thank you for the 4 stars Angela. Joe Sams, Front Desk Supervisor

Thanks Justin for the great feedback. Its always good to know when a guest enjoyed their time with us. We hope to welcome you back in the future. Warm regards, Joe Sams, Front Desk Supervisor

Hello Justin, Thank you for such great feedback from your stay. The team here will really appreciate your comments. We would love to welcome you back in the future should you return to Banff. Warm regards, Joe Sams, Front Desk Supervisor

Thank you for the feedback Sandra. We look forward to welcoming you back in the future. Warm regards, Joe Sams, Front Desk Supervisor

Dear Thao,We appreciate your feedback. Thank you for bringing these concerns to our attention. We are currently in the process of renovations to enhance our property, including updates to improve signage and the overall appearance of our parking garage. Your comments are valuable to us, and we hope to provide an improved experience on your next visit. Thank you for choosing Banff Park Lodge.Kind regards,Gigie, Front Desk Supervisor

Dear Angela,Thank you for your positive review. We're delighted to hear that you found our hotel very clean and a great value compared to other options. Providing exceptional cleanliness and value for our guests is a top priority for us. We appreciate your kind words and look forward to welcoming you back to Banff Park Lodge in the future. If there's anything else we can do to enhance your next stay, please don't hesitate to let us know. Thank you for choosing us for your Banff accommodations!Warm regards,Gigie,Front Desk Supervisor

Dear Cecily,Thank you for sharing your feedback. We apologize for any disappointment caused by the mountain view room and the obstructed view by nearby trees. Your comments are important to us, and we will review our room descriptions and policies to ensure accuracy and transparency for our guests. If there's anything else we can do to improve your experience, please feel free to reach out to our team directly. We appreciate your understanding and hope to welcome you back for a more enjoyable stay at Banff Park Lodge.Warm regards,Gigie,Front Desk Supervisor

Hello Susan,Thank you for such a great review. It was a pleasure having you here with us. I'm glad you took full advantage of our amazing amenities. we would love to welcome you back in the future should you return to Banff.Warm regards, Joe Sams, Front Desk Supervisor

Hello Hailey,Thank you for taking the time to leave a review, we value feedback from guests such as yourself! We're glad to hear that you enjoyed our convenient location in downtown Banff, just a short walk from Banff Ave. It was a pleasure having you stay with us, and we hope to see you again in the near future. Warm regards, Joe Sams, Front Desk Supervisor

Dear Louis,Thank you for your review. We're glad to hear that you had a positive experience during your stay. If there's anything specific you enjoyed or if you have any suggestions for how we can make your next visit even better, please feel free to let us know. We appreciate your feedback and look forward to welcoming you back to Banff Park Lodge in the future. Kind regards,Gigie, Front Desk Supervisor

Hello Les, Thanks for taking the time to review your stay. I'm sorry once again for the delay in getting to your room. I'm thankful it did not take away from your stay too much. We would love the opportunity to welcome you back in the near future to one of our amazing renovated rooms. Thank you again, Joe Sams, Front Desk Supervisor

Thanks for the 4 stars James. It's great to know you enjoyed your time with us. I'm glad you managed to take full advantage of our great location. We are currently refurbishing the hotel and we would love to welcome you back to our new improved rooms. Thank you again, Joe Sams, Front Desk Supervisor

Dear Audrey,Thank you for taking the time to leave a review. We appreciate your kind words. We look forward to hosting you soon!Kind regards,Gigie, Front Desk Supervisor

Dear Ryan,Thank you for your 5-star rating! We truly appreciate your positive feedback and are thrilled to hear that you had a great experience with us. If you have any further comments or if there's anything else we can assist you with, please don't hesitate to let us know. We look forward to welcoming you back soon for another wonderful stay!Best regards,Gigie, Front Desk Supervisor

Dear Joseph,Thank you so much for your thoughtful review! We're delighted to hear that you appreciated our central location and enjoyed the recreational facility we offer. Regarding parking, we apologize for any confusion. Our underground parking is indeed optional, offering guests convenience and security. We understand your concerns about the additional fee, and we regret if this wasn't made clear during your stay. While our parking option comes with a fee, we also want to inform you about the street parking available in town. Street parking does have hourly rates, and it's important to note that spaces can be limited. However, there is the benefit of free parking from 8 PM to 8 AM, though it does not guarantee a saved spot if you leave.In addition, we do provide lotions upon request to ensure a comfortable experience for our guests. We appreciate your understanding and hope to have the opportunity to welcome you back for another enjoyable stay!Kind regards,GigieFront Desk Supervisor

Dear Lori,Thank you for your loyalty and kind words! We're delighted to hear that you've been enjoying our hotel for years. We appreciate your feedback on our location, amenities, and staff friendliness. We're excited about the renovations this year to further enhance your experience. We look forward to welcoming you back soon!Kind regards,GigieFront Desk Supervisor

Dear Dan,Thank you for taking your time to leave a review. We are glad that you found our hotel to be a great place to rest during your time in Banff. We appreciate your feedback and hope to welcome you back for another wonderful stay in the future!Kind regards,GigieFront Desk Supervisor

Dear Kimberley, We're delighted to hear that you appreciated our beautiful location and the excellent service provided by our staff. Your feedback regarding the age of the hotel is noted, and we're excited about the ongoing renovations to enhance our facilities. We appreciate your understanding and hope to welcome you back once the renovations are complete for an even better experience!Kind regards,GigieFront Desk Supervisor

Hello Robert,Thank you for taking the time to share your experience at our hotel. We are thrilled to hear that you had a good time overall.We are glad that our location, just a block away from the town center, added convenience to your stay. It’s wonderful to know that our staff made a positive impression with their friendliness and helpfulness.We’re delighted that you enjoyed our pool and hot tub facilities, and that your dining experience at our upstairs restaurant was enjoyable. Our team strives to provide excellent service, and your kind words will undoubtedly motivate them to continue doing so.Once again, thank you for your review. We look forward to welcoming you back on your next visit.Warm rehgards,Joe SamsFront Desk supervisor

Thank you BO for taking the time to rate and review your recent stay with us at Banff Park Lodge. As soon as you made us aware of this issue we came up to the room and removed the bug right away. Our pest control company has inspected the room this afternoon and found no traces of bugs in the room. I will send you a copy of the clean report to your email. Unfortunately because we are in a national park, bugs can get into the buildings if the balcony door is open or if they are carried in by guests. We have followed our protocol and found no traces of any bugs in the room. The reason why your sheets were not changed is because you have declined housekeeping service for your entire stay. If you would like to discuss this further, please do not hesitate to contact me directly at the front desk.

Hello Marilyn,Thanks for leaving such great feedback. I'm glad you were able to take full advantage of our parkade on check out so you could explore the township before leaving.Should you return in the future we would love to welcome you back.Joe SamsFront Desk Supervisor

Thank you for the 5 stars Anna! It was a pleasure having you. Warm regards,Joe Sams

Hello James,Thank you for your feedback. It looks like we missed the mark on your stay and I'm sorry you did not enjoy your time here. Please feel free to reach out to me directly to discuss this further and perhaps come to a solution that works for you.Thank you again and should you return to Banff we would love the opportunity to make for a better stay.Joe SamsFront Desk Supervisor

Thank you for the feedback. I'm sorry for the issue with the Wifi, I will follow up with the team. Thank you for bringing this to our attention and we look forward to welcoming you back in the future.Warm regards,Joe SamsFront Desk Supervisor

Thanks for the feedback Carianne. It is very much appreciated and we look forward to welcoming you back in the future. Joe SamsFront Desk Supervisor

Dear Selina,Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience caused by the elevator not being in service during your recent stay at Banff Park Lodge. We regret if this information was not adequately communicated to you by the third-party booking platform. Please rest assured that our front desk staff is diligently informing guests of any temporary inconveniences as we undergo refreshing enhancements to our property.We appreciate your understanding and patience as we strive to improve our facilities for the comfort and enjoyment of all our guests. We hope to have the opportunity to welcome you back soon and showcase the renovations we have made to the hotel.Warm regards,Gigie, Front Desk Supervisor

Dear Claudette,Thank you so much for taking the time to share your feedback with us! We're delighted to hear that you found our hotel clean, quiet, and enjoyed the service provided by our staff both on the floor and at the front desk. We apologize for any inconvenience caused by our check-in time policy. Rest assured, if rooms are available before 4:00 PM, we do check-in our guests. We'll ensure better communication with guests regarding room availability. Your satisfaction is our priority, and we appreciate the opportunity to improve. We look forward to welcoming you back for a smoother experience. Kind regards,Gigie, Front Desk Supervisor

Dear Romana,We sincerely appreciate your review and the time you took to share your feedback. Your comments about room deficiencies are invaluable to us as we continuously strive to enhance guest satisfaction and comfort. We eagerly await the opportunity to host you once more!Best regards,GigieFront Desk Supervisor

Dear Megan,Thank you for taking the time to share your positive experience at Banff Park Lodge! We're happy to hear that you had a 5-star stay with us. Providing exceptional service and comfort is our top priority, and we're delighted that we met your expectations. We appreciate your feedback and look forward to welcoming you back again soon!Kind regards,Virginia VergaraGuest Services SupervisorBanff Park Lodge p. 403.762.4433e. vvergara@banffparklodge.com

Dear Holly,Thank you for your kind review! We're thrilled to hear that our staff was friendly and that our property's location allowed you to explore the restaurants nearby. We can't wait to welcome you back for another enjoyable stay! Best regards,Gigie, Front Desk Supervisor

Dear Joan,Thank you for choosing to stay with us here at Banff Park Lodge. We are happy to hear that you appreciated our location and comfortable rooms. We have passed your kind words to our La Terrazza team. We look forward to host you again soon!Kind regards,Gigie, Front Desk Supervisor

Dear Sean, Thank you for the perfect rating! We’re thrilled to hear that you had a wonderful experience with us. Your satisfaction is our top priority, and your review reaffirms the hard work we put in every day.We look forward to welcoming you back on your next visit.Best regards,Serina, Front Desk Supervisor

Dear Sarah,Thank you for your wonderful review and the perfect rating! We’re thrilled to hear that you and your family had a great stay with us. It’s fantastic to know that you appreciated our clean pool area and the bathrooms in our rooms. Your satisfaction is our top priority and your review reaffirms the hard work we put in every day.We look forward to welcoming you back on your next visit.Best regards, Serina, Front Desk Supervisor