Thank you for taking the time to rate our hotel. We are committed to providing the best possible experience for all of our guests, and we appreciate your feedback. However, as you did not leave any comments detailing your experience, we are unable to address any concerns or issues you may have had during your stay. We have searched our system for your name, but were unable to find it. If you could provide us with additional details about your stay, we would be happy to investigate further.If there were any challenges or issues that you faced during your stay that contributed to your rating, we would love to hear from you so that we can address these concerns and improve our service. Your satisfaction is our top priority, and we value your feedback as it helps us to provide an even better experience for our guests in the future. We hope to have the opportunity to welcome you back in the future and exceed your expectations.Thank you and we look forward to hearing from you soon.

Thank you for taking the time to rate our hotel. We are committed to providing the best possible experience for all of our guests, and we appreciate your feedback, however since there was no remarks/comment in your rating we cannot identify the reason of your disappointment. If there were any challenges or issues that you faced during your stay that contributed to your rating, we would love to hear from you so that we can address these concerns and improve our service. Your satisfaction is our top priority, and we value your feedback as it helps us to provide an even better experience for our guests in the future. Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back soon.

Thank you for sharing your feedback and we regret your stay was not as expected.We are sorry if you were disturbed by other guests during your stay and that this impact your overall experience.As for the cleaning, when the ‘Do not disturb’ sign is on, the housekeeper will not enter the room. For instance, it appears that the sign was on your door and therefore, the team did not enter your room for towel changes. On your next visit please inform the team while you are at the hotel, so we can remedy to your needs.Thank you for your understanding.

Dear SooyeonGreeting from Front Office TeamRegarding we got your score 2/5 in review.May I know that what of any issue occurred made your experience not smoothly, please don't hesitate to contact our Duty Manager to assist you.

Dear Frederico,Thank you for sharing your feedback.We are sorry if you have faced some issue with the hotel water during your stay. Did you get the chance to communicate this with the team while you were at the hotel?We regret if you did not like the location. Were you attending an event at IMPACT? Our hotel is strategically located at the heart of the Exhibition and Convention Center, offering a covered connected skybridge with moving walkways for easy access. Many of our guests choose to stay with us precisely because of our convenient location in relation to IMPACT. While we do not promote our hotel as a tourist destination, we want to rectify any misconception and inform you that there are indeed many options within a kilometer or so from the hotel.Within close proximity, you can find a variety of restaurants offering international cuisines such as Chinese, Japanese, Italian, Indian, and more, as well as local bars and Thai street food with live music and bustling terraces. Additionally, there is a lakeside area with a wide selection of fresh seafood, a night market, shopping malls, outlet stores featuring renowned brands, massage shops, and more. Perhaps there was something specific you were looking for that we could have assisted you with?We hope this clarifies the offerings of our hotel and IMPACT Muang Thong Thani. We encourage everyone to visit our official websites for further information and to check references. If you have any more questions or require assistance, please let us know.Thank you.

Dear Mr. 'Mike', Thank you for sharing your feedback, we regret to read that your expectation were not met. Our hotel is a 3-Star economy with basic facilities. Our twin beds are standard size, and for double bed we have queen size as described on our websites. We sorry for the towel and if the minibar was not cool enough. Wi-fi is free within the hotel and in rooms. While you are at the hotel please do not hesitate to contact the team at the reception, we are available 24h and always ready to provide assistance. Our guests choose to stay with us for the unbeatable location, at the heart of IMPACT Exhibition and convention center. the price of the room vary greatly based on the events and dates you booked. You are welcome to check our sister property Novotel IMPACT on your next visit or should you wish to stay in town, there are indeed a great choice of Accor Hotels available to you. Nevertheless, we hope to welcome you in the future at either the ibis or Novotel should you have some business to attend at IMPACT. Best regards, Benjamin Dupont - Hotel Manager

Thank you for sharing your feedback, we regret that your bathroom experience did not meet your expectation, as a 3-star hotel we only provide basic necessities. The size of the room and shower is also a standard to IBIS hotel. Maybe next time you could try our sister hotel Novotel Bangkok IMPACT it may suit better for you if space is important and amenities are important. Thank you. Benjamin Dupont - Hotel Manager