The room was big but the bathroom is starting to show wear and tear. There were no washcloths or hand towels, only 2 large bath towels. No iron or ironing board either. The breakfast was good if not unhealthy. I only ate the watermelon. Everything else looked very unhealthy. The coffee was terrible, asked for cream, said they didn't have any.they only had milk
I paid for breakfast and two airport transfers. When I arrived I asked for an early morning transfer, they asked why time my flight was and I told them 8:30 They said I had to be there 3 hours before I said no I don't I'm traveling business we have "fast track" and I wasn't checking any bags. I asked that I leave around 6:45 specifically saying as long as I was there by 7. Since breakfast was a bust I was ready to go earlier. by 6:20 I told the front desk I could go anytime. By 6:40 I asked how long it would be. She said they wouldn't be leaving until 7 that that was what I booked. I told her, no, that's not what I booked ONLY then did they tell me that they run every hour on the hour. This was never mentioneded in the description, when I checked in, or when I told them I could leave earlier, not until I asked why I had to wait so long, there were 3 transfers sitting in the parking lot. At this point, I'm upset and they offer me a ride, but I had to pay $180 Baht. I didn't get a refund for the additional cost of transfers. Communication is terrible. I should have got $ back.