I booked the hotel because it used to be an excellent Crowne Plaza. The hotel is very different now. The standard of service was poor and the hotel facilities were disappointing. The wifi was only patchy and it was slow. The aircon made a noise but didn't actually lower the temperature in the room. I was provided with a fan which helped a bit but was noisy. The concierge and front desk couldn't tell me how long it would take to get to the new airport, and twice decline to order me a taxi. There was no room service. The dinner menu was quite strange, one sheet of paper, all the types of food all mixed up together on the menu. The breakfast included cakes being cut in half as if they were rationed. The orange juice was some kind of diluting juice. In my room there weren't any mugs or tea/coffee sachets. When I checked in, Reception gave me 7 packs of toothbrushes and two combs - for one person and 5 nights - mysterious! My room was a bit dilapidated, with the light socket in the bathroom not fully connected to the ceiling. A light socket in the breakfast area was also hanging down. It's a shame because the location is good but it's just not value for money and I'd not stay again.