Kies je hotel in Jefferson County

'Walked into our room and rat poop was on the bathroom counter. The towels were folded neatly but I was afraid to use them. No bath soap. I don't think it had been mopped. Beds were so bad my husband couldn't stand up this morning. I will never stay here again.'

'Everything was very clean, and the staff was great.'

'The staff was okay at check in. The girl held a conversation about Wendy’s with another worker an barely made any comments towards me about my stay. Went directly to the room and wanted to wash my hands and 2 out of the 3 hand towels had hair in them. The pillows are awful. The shower had very little water pressure and the shower head was not flush against the wall. We had to turn the ac down to about 66 to even get a little air moving. I’m not sure that we will be back, especially with the hair...

'Clean rooms that were updated but the building still shows its age. Nice staff and easy to check in. '

'Only one working elevator so that can be a problem. Bartender and wait staff, same person were great! '

'Great experience '

'Clean other than couple strands of hair in restroom '

'The bathroom flooded at an inconvenient time. I informed the front desk. The toilet runs constantly and didn’t flush. I was transferred to this room due to the previous room being right across the elevator which is loud. The buffet breakfast isn’t buffet, it’s eggs and sausage links/patties all week no other options outside of toast, bagels, and coffee…I definitely was disappointed with this Hyatt.'

'Staff was fantastic '

'Parking lot was very steep grade, dark, and small compared to property.'

'It was a wonderful stay'

'Everything was great!!'

'I like to have the food delivered warm. '

'$25 / night hidden parking fee for parking is not nearby. Bfast lacks healthy options. '

'Ac is loud! '

'Enjoy my stay '

'The room was Very Clean. Extremely comfortable. The front desk attendant was named Bob. He has impeccable customer service skills. This hotel won't disappoint.'

'Poor service'