Dear P P, Thank you for taking the time to review your stay. It is rewarding to know that you had such a pleasant experience with us and that our rooms and facilities exceeded your expectations. Your feedback inspires our team to continue upholding our high standards of service. We look forward to having you return. Best wishes, Juan Sánchez Zabala, Director

Dear guest, thank you for your feedback, we are thrilled to know you enjoyed your stay, especially the comfort and cleanliness of the room. It will be a pleasure to host you again soon. Kind regards, Management Team

Dear guest, thank you for your feedback after your stay with us. We are happy to know you had a pleasant experience during your visit. Regarding the airco, we do not have any report advising this issue. We lament not being informed of the difficulties with it, as we could have been able to send our technician to check it for you. We are sorry for the inconveniences this might have caused you. Thank you again for your time and we hope to welcome you back very soon. Kind regards,

Dear guest, thank you for your feedback after your stay in our Barceló Bilbao Nervion. We are delighted to know you enjoyed the beautiful design of our lobby, as well as our convenient location and our delicious buffet breakfast. We hope to have the opportunity to welcome you again soon. Kind regards, Management Team

Dear Edgar, thank you very much for such a positive feedback. We are very glad to hear you enjoyed our location, as well as the delicious buffet breakfast our team prepares every morning and the service provided. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Best regards, Management Team

Dear Anton, first of all, thank you very much for taking the time to share your experience with us after your stay in Barceló Bilbao Nervión. It is a pleasure to read that your stay with us was perfect and you enjoyed our convenient location near the wonders of Bilbao, the decoration and services of your room and the delicious breakfast we serve every morning. However, it makes us very proud that the service provided by the team exceded your expectations and they made you feel at home. It will be a pleasure to host you again one day. Best regards, Management Team

Dear guest, thank you so much for such a great feedback! We are delighted to know that you enjoyed your stay with us in all aspects and that you received a service that lived up to your expectations. Kind regards, Aida Caneda Guest Experience Manager

Dear Guest, Firstly we would like to thank you for the lovely review you shared following your recent visit to our Barceló hotel. We are delighted to read that we were able to match your expectations. Thank you for your nice comments regarding the service you receivedfrom our team members, we will make sure to share your kind words as we know it will mean a lot to our employees. Once again, thank you for sharing your experience with us. We look forward to serving you again pretty soon. Kind Regards,

Dear guest, We are sincerely grateful for the time you spent to share your comments on your recent stay in our Barceló Bilbao Nervión hotel, your detailed review will certainly assist in order to keep on improving the quality of our services for our valued guests. We will definitely take your suggestions into account for future renovations and we thank you for sharing your thoughts after your star, We look forwards to welcoming again soon. Best regards, Management Team

Dear guest, Thank you for the time you spent to share your feedback on your recent stay at our Barceló Bilbao Nervión. We are thrilled to read about the kindness and helpfulness of our professional staff. They do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Best Regards General Manager

Dear Diana, We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Therefore, it is important for us to let you know that we are an eco-friendly hotel which has different temperature mode adapted to the weather (heat at winter and air conditioning at summer). The maintenance team always try to find the perfect ambience for guests, sorry for not achieving it this time. In relation to the incidents regarding the cleaning of your room, we would like to offer our sincere apologies as clearly, we were not performing to our usual standards on this occasion; we have already spoken with the housekeeping department so that nothing similar could happen again. On the other hand, we really appreciate what you mentioned about our staff. They work hard in order to provide guests a satisfying stay and in this case, they tried to solve the incidents as much as they could. Please be assured that your comments will be taken into consideration and that they will help us to improve our services. Once again, thank you for making us your choice hotel on this occasion. Best Regards General Manager

Dear Edwin, First of all, we sincerely appreciate the time you took for reviewing about your recent stay at Barceló Bilbao Nervión, because guest’s opinions help us to improve and see how to fulfil their needs. We lament to know that you could not sleep well because of the noise and temperature. We are an eco-friendly hotel that has heat at winter and air conditioning at summer. Nevertheless, we try to do as good as possible to ensure our guests feel comfortable, so, sorry for not reaching that goal. Regarding the noise, we would have been pleased to assist you when the incident arised, nonetheless we have taken good note of it so that our maintenance team can check what happened. On the other hand, we are we are happy to know that you liked the room and breakfast we offer. Moreover, the hotel was recently renovated to make guests feel as comfortable as possible, so thank you for pointing out the comfort of the beds. Finally, we genuinely appreciate the time you took out of your day to inform us of the inadequacies you experienced during your stay and we regret not having met your expectations. Best Regards General Manager

Dear Jon,Thank you for taking the time to share your feedback.We are truly sorry to hear about the discomfort experienced due to the temperature in your room. Our priority is always to improve the quality of our guests' experience and we regret that your stay was not up to your expectations.We were most concerned to read your remarks on the service you expérienced whilst staying among us, mostly because your comments do not reflect the usual standard of service we strive to ensure for our guests, nevertheless please rest assured that your review will be shared with our head of departments for information and further revision. We want to apologize for not being able to make you feel supported when having an issue with the water, we do our best to offer a caring and personalized service giving all the possible solutions to make sure you fully enjoy your stay among usIt is pleasing to note, however, that you found our hotel to be clean and our staff to be pleasant. We continuously strive to provide a welcoming and spotless environment for our guests.We hope that you will allow us the opportunity of providing you with an improved stay in future.

Dear Josip, Thank you very much for your kind feedback.It is delightful to know that our strategic location provided you with convenient access to the old part of the city and the iconic Guggenheim Museum, as well as the funicular. Our team takes pride in delivering helpful service, and your acknowledgement of their dedication is much appreciated. We're also pleased that the excellent breakfast at Barceló Bilbao Nervión, with its wide variety of choices, contributed to a memorable experience for you.We look forward to welcoming you back for another memorable experience.Best wishes,María De la Cruz, Assistant Manager

Dear Guest,Thank you for taking the time to review your stay.It is heartening to know that the cleanliness of our rooms met your expectations and that you found our hotel's condition impeccable. Our staff takes great pride in delivering exceptional service, and your recognition of their efforts is truly appreciated. We are also pleased that the amenities provided in our rooms contributed to the comfort and enjoyment of your stay.We always strive to maintain the highest standards to ensure our guests have a memorable experience with us.We look forward to welcoming you back on a future occasion.Best wishes,María De la Cruz, Assistant Manager

Dear Bradford, Thank you very much for your kind feedback.It is gratifying to learn that our staff left a positive impression with their service, and that the condition of our hotel and the amenities provided in your room met your expectations. We take great pride in maintaining the high standards of our property and ensuring that each guest has a memorable stay.We look forward to welcoming you back for another memorable experience.Best wishes,María De la Cruz, Assistant Manager