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Beoordelingen van Lea Marston Hotel

4 out of 5
Lea Marston Hotel
Haunch Lane, Lea Marston, Sutton Coldfield, England

Beoordelingen

8,0

Zeer goed

Gastenscore: 10 - Uitstekend. 364 van 971 beoordelingen" "
Gastenscore: 8 - Goed. 328 van 971 beoordelingen" "
Gastenscore: 6 - Redelijk. 166 van 971 beoordelingen" "
Gastenscore: 4 - Matig. 77 van 971 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 36 van 971 beoordelingen" "

8,4/10

Netheid

8,2/10

Personeel en service

7,4/10

Voorzieningen

8,0/10

Staat van de accommodatie en faciliteiten

7,0/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Frank

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer

8/10 – Goed

Rhys

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Perfect location good bar
1 nacht verbleven in april 2024
Reactie van Shona - Operations Manager op 1 mei 2024
Dear Rhys,Thank you for your review.We are pleased you were happy with our location and managed to spend time in the bar.We look forward to welcoming you back soon.Kind regards

10/10 – Uitstekend

Anna

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lovely location and friendly staff.
1 nacht verbleven in april 2024
Reactie van Shona - Operations Manager op 30 apr 2024
Dear Anna,Thank you so much for your fantastic review.We are pleased you were happy with the location and found the team to be friendly.We look forward to welcoming you back in the future.Kind regards

4/10 – Matig

Rob

Zakenreiziger
Negatief: Netheid, staat van de accommodatie en faciliteiten
This is only a 4 star hotel because it has a spa/pool. Without that the rooms are dreadful. Poorly maintained, smelly, dated and noisy pipes even if you turn the radiator off. Not worth the £126 for one night, maybe half of that.
1 nacht verbleven in april 2024
Reactie van Shona - Operations Manager op 26 apr 2024
Dear Rob,Thank you for your review.Please be assured we take all feedback on board and use this to improve our guest experience.We do hope to have the opportunity to welcome you back in the future.Kind regards

10/10 – Uitstekend

Andrea

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Shona - Operations Manager op 24 apr 2024
Dear Andrea,Thank you so much for your fantastic review.We look forward to welcoming you back soon.Kind regards

10/10 – Uitstekend

Awais

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Loved this place!! first time in the area and it was lovely. The facilities were amazing and comfy homey feeling as you enter the building.
1 nacht verbleven in april 2024
Reactie van Shona - Operations Manager op 22 apr 2024
Dear Awais,Thank you so much for your lovely review.We are so happy you had such a good stay, and can't wait to welcome you back soon.Kind regards

8/10 – Goed

RICHARD

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good location and benefits from the pool and spa.
4 nachten verbleven in april 2024
Reactie van Shona - Operations Manager op 19 apr 2024
Dear Richard,Thank you for your review.We are pleased the location was good for you and you enjoyed the facilities.We look forward to welcoming you back soon.Kind regards

10/10 – Uitstekend

Satpal

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent service,, friendly staff really appreciate your service
1 nacht verbleven in april 2024
Reactie van Shona - Operations Manager op 15 apr 2024
Dear Satpal,Thank you so much for your fantastic review.We are so happy you had a great stay and look forward to welcoming you back in the future.Kind regards

2/10 – Ontzettend slecht

Simey

1 nacht verbleven in maart 2024
Reactie van Shona - Operations Manager op 22 apr 2024
Dear Simey,Thank you for your review.We hope to welcome you back in the future to to turn your 1 into a 5.Kind regards

10/10 – Uitstekend

Rajiv, Woodford Green

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Quiet area of midlands. Away fro busy places
3 nachten verbleven in januari 2024
Reactie van Shona - Operations Manager op 5 apr 2024
Dear Rajiv,We are so happy you enjoyed your stay with is and can't wait to welcome you back soon.Kind regards

10/10 – Uitstekend

Thomas, Teddington

1 nacht verbleven in maart 2024
Reactie van Shona - Operations Manager op 22 apr 2024
Dear Thomas,Thank you so much for your fantastic review.We look forward to welcoming you back soon.Kind regards

8/10 – Goed

Timothy

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good value, but out of the way.
1 nacht verbleven in december 2023
Reactie van Shona - Operations Manager op 15 mrt 2024
Dear Timothy,Thank you for your review.We are pleased you found us to be good value.I'm sorry our location wasn't more convenient for your needs.We look forward to welcoming you back in the future.Kind regards

6/10 – Redelijk

Dave

Reisde met huisdieren, Reisde met partner
Positief: Personeel en service, voorzieningen
Staff were very welcoming and helpful. Cleanliness was below standard in the shower and had to ask for towels. Cleanliness in the pub restaurant also not great.
1 nacht verbleven in maart 2024
Reactie van Shona - Operations Manager op 11 mrt 2024
Dear Dave,Thank you for taking the time to leave a review.We are pleased you found the team to be welcoming and helpful, that is great to hear.I am sorry you had some issues with cleanliness. I have spoken to both departments involved to ensure this doesn't happen again.We look forward to welcoming you back in the future.Kind regards

6/10 – Redelijk

Lily

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van Shona - Operations Manager op 28 feb 2024
Dear Lily,Thank you for your review.We look forward to welcoming you back in the future to turn the 3 into a 5.Kind regards

10/10 – Uitstekend

Josh

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Wife had a spa day whilst I went to watch the villa. They upgraded us from an executive double to a deluxe suit when my wife checked in and it was lovely! Room was spacious, clean and had everything you would need. The staff were friendly. We are at a local pub, which was nice. Local area is a bit remote, have to travel a few miles in either direction for a shop or food, but apart that’s no problem if you’re driving. Will definitely stay again if we are in the area.
1 nacht verbleven in februari 2024
Reactie van Shona - Operations Manager op 28 feb 2024
Dear Josh,Thank you for taking the time to leave a review.We are pleased you enjoyed the upgrade.What lovely comments regarding the team -thank youWe can't wait to welcome you back soon.Kind regards

10/10 – Uitstekend

Emmanuel A

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent facilities
1 nacht verbleven in februari 2024
Reactie van Shona - Operations Manager op 6 feb 2024
Dear Emmanuel,Thank you so much for your 5* review.We look forward to welcoming you back soon.Kind regards

6/10 – Redelijk

Daniel

Negatief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van Shona - Operations Manager op 6 feb 2024
Dear Daniel,Thank you for your review.We look forward to welcoming you back in the future to turn the 3 into a 5.Kind regards

6/10 – Redelijk

Shaun

Zakenreiziger
Positief: Personeel en service
Above average but more to do
No food after 9 frustrating as didn’t arrive until later . Staff all very helpful the windows poor lots of noise I appreciate closeness to motorway. That said I’ve stayed in a hotel near the runway at Heathrow and couldn’t hear the planes so it can be done.
1 nacht verbleven in januari 2024
Reactie van Shona - Operations Manager op 6 feb 2024
Dear Shaun,Thank you for taking the time to leave a review.I would like to thank you for your feedback.This will be passed onto the relevant departments to review.We hope to be able to welcome you back in the future.Kind regards

2/10 – Ontzettend slecht

Carl

1 nacht verbleven in januari 2024
Reactie van Shona - Operations Manager op 22 jan 2024
Dear Carl,Thank you for your review.We hope to welcome you back in the future to turn the 2* into a 10*.Kind regards

2/10 – Ontzettend slecht

Ian

1 nacht verbleven in januari 2024
Reactie van Shona - Operations Manager op 22 jan 2024
Dear Ian,Thank you for your review.We look forward to welcoming you soon to turn the 2* into a 10*.Kind regards

8/10 – Goed

Robert

1 nacht verbleven in januari 2024
Reactie van Shona - Operations Manager op 26 jan 2024
Dear Robert,Thank you for your review.We look forward to welcoming you back to turn your 8 into a 10.Kind regards

10/10 – Uitstekend

Adrian

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Shona - Operations Manager op 15 jan 2024
Dear Adrian,Thank you so much for your review. We are pleased you enjoyed your stay and look forward to welcoming you back soon.Kind regards

10/10 – Uitstekend

Paige

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good
1 nacht verbleven in januari 2024
Reactie van Shona - Operations Manager op 15 jan 2024
Dear Paige,Thank you so much for your fantastic review.We look forward to welcoming you back soon.Kind regards

6/10 – Redelijk

Sukvinder

Positief: Personeel en service
I little tired in the standard double.
1 nacht verbleven in januari 2024
Reactie van Shona - Operations Manager op 15 jan 2024
Dear Sukvinder,Thank you for your review.I am sorry you found the room to be tired.We hope to welcome you back in the future.Kind regards

10/10 – Uitstekend

Paul

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Overpriced , over coocked breakfast
1 nacht verbleven in januari 2024
Reactie van Shona - Operations Manager op 11 jan 2024
Dear Paul,Thank you for your review.I am sorry you were unhappy with breakfast and thought the food was overpriced. I have passed your feedback onto our Head Chef.We look forward to welcoming you back soon

6/10 – Redelijk

Ana

1 nacht verbleven in december 2023
Reactie van Shona - Operations Manager op 22 jan 2024
Dear Ana,Thank you for your review.We look forward to welcoming you back in the future to turn this into a 5*Kind regards

10/10 – Uitstekend

Andrew

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Overnight stay
From Arriving to leaving the staff were exceptional. Front of house staff were really helpfull especially trying and succeeding in finding me a screwdriver because my car key fob was not working. My Room was spacious and very clean no complaints. Dinner was served in one of the restaurants which was quiet busy. But did not wait any extra for service. Breakfast was buffett style but great choice. The fitness suite was good also. Overall no faults.
1 nacht verbleven in december 2023
Reactie van Shona - Operations Manager op 28 dec 2023
Dear Andrew,Thank you for your fantastic review.We are so pleased you had such a good stay.Thank you for your kind words regarding the team, that is great to hear.We look forward to welcoming you back soon.Kind regards

10/10 – Uitstekend

Janos

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location, good food.
2 nachten verbleven in december 2023
Reactie van Shona - Operations Manager op 14 dec 2023
Dear Janos,Thank you for your amazing review.We look forward to welcoming you back soon.Kind regards

10/10 – Uitstekend

PAUL

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
no mobile phone signal had to go out of the room to get service
1 nacht verbleven in december 2023
Reactie van Shona - Operations Manager op 14 dec 2023
Dear Paul,Thank you for your fantastic review.We look forward to welcoming you back soon.Kind regards

8/10 – Goed

James

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It was a good location
1 nacht verbleven in december 2023
Reactie van Shona - Operations Manager op 14 dec 2023
Dear James,Thank you for your review.We are so pleased you enjoyed your stay and look forward to welcoming you back soon.Kind regards

10/10 – Uitstekend

Naveed

1 nacht verbleven in december 2023
Reactie van Shona - Operations Manager op 14 dec 2023
Dear Naveed,Thank you for your amazing review.We look forward to welcoming you back soon.Kind regards

6/10 – Redelijk

Steven

Positief: Netheid, personeel en service
1 nacht verbleven in december 2023
Reactie van Shona - Operations Manager op 7 dec 2023
Dear Steven,Thank you for your review.We look forward to welcoming you back soon to turn the 6 into a 10.Kind regards

10/10 – Uitstekend

Maria

Positief: Netheid, personeel en service
2 nachten verbleven in december 2023
Reactie van Shona - Operations Manager op 7 dec 2023
Dear Maria,Thank you so much for your review.We are happy you enjoyed your stay and look forward to welcoming you back soon.Kind regards

2/10 – Ontzettend slecht

Sameeullah

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van Shona - Operations Manager op 7 dec 2023
Dear Sameeullah,Thank you for your review.I am sorry that you only felt your stay only deserved a 2.We really hope you will return in the future and give us the opportunity to turn this into a 10.Kind regards

8/10 – Goed

Sally

1 nacht verbleven in december 2023
Reactie van Shona - Operations Manager op 7 dec 2023
Dear Sally,Thank you for your review.We look forward to welcoming you back soon.Kind regards

8/10 – Goed

Sonya

Reisde met partner
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We’ve stayed here a few times now. Didn’t do a great job of cleaning our room & there was a couple of small issues. Needs updating/modernising.
2 nachten verbleven in november 2023
Reactie van Shona - Operations Manager op 4 dec 2023
Dear Sonya,Thank you for your review.I am sorry your room was not up to our normal standard.I will pass this onto our Housekeeping Manager to look into further.We look forward to welcoming you back in the future.Kind regards

8/10 – Goed

Lorraine

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
my stay was lovely, the only complaint I have is at breakfast on both days - the plates were dirty, I had to move several plates before finidng an acceptable plate. On day 1 I had to wipe dirt off.
2 nachten verbleven in november 2023
Reactie van Shona - Operations Manager op 24 nov 2023
Dear Lorraine,Thank you for taking the time to leave a review.We are pleased you enjoyed your stay.I would like to apologise for the breakfast plates being dirty, I have passed this feedback onto our Food and Beverage Manager to make sure this doesn't happen again.We look forward to welcoming you back in the future.Kind regards

8/10 – Goed

Rajpal

Positief: Netheid, personeel en service
Reactie van Shona - Operations Manager op 24 nov 2023
Dear Rajpal,Thank you for taking the time to leave a review following your recent stay with us.We are happy you enjoyed your stay and look forward to welcoming you back soon.Kind regards

8/10 – Goed

Mike

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great place to stay, staff v friendly for a 'big' hotel. Bit pricey though - nearly £200/night....
3 nachten verbleven in november 2023
Reactie van Shona - Operations Manager op 17 nov 2023
Dear Mike,Thank you for your review.We are so pleased you enjoyed your stay and look forward to welcoming you back soon.Kind regards

8/10 – Goed

simon

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Stay here quite often and it’s generally always good. The food at the hotel is poor though , the menu never changes and quality is not so good , it’s always feels like it’s microwave food
1 nacht verbleven in november 2023
Reactie van Shona - Operations Manager op 16 nov 2023
Dear Simon,Thank you for your review.I am sorry that you are not happy with the food.I would like to reassure you that we do not microwave any food on the premises, it is all cooked to order.We are changing our menu in the New Year so we will have new dishes for you to try.If there is something you would like the chefs to prepare for you as you stay with us a lot, the chefs will be more than happy to discuss different options with you.Please mention it on your next visit and we can look at this for you.Kind regards

10/10 – Uitstekend

Penelope

2 nachten verbleven in november 2023
Reactie van Shona - Operations Manager op 24 nov 2023
Dear Penelope,Thank you so much for your review. We are happy you enjoyed your stay and look forward to welcoming you back soon.Kind regards

6/10 – Redelijk

Geverifieerde reiziger

1 nacht verbleven in november 2023
Reactie van Shona - Operations Manager op 13 nov 2023
Dear Guest,Thank you for your review.We look forward to welcoming you back in the future ti turn your 6 into a 10.Kind regards

8/10 – Goed

Kristina

Reisde met familie
Positief: Netheid, personeel en service
Lovely hotel just could be warmer
Me and my son stayed here for one night. Cute hotel overall, just i wish it was warmer in the room. Very friendly staff in the spa. Super cold female changing room, felt as if we were outside, draft was felt and it was quiet messy with some wine glasses left (maybe there was some party before). Two showers were not working (had signs), overall it could do with a bit of revamp. However, I was very pleased with the swimming pool that was very warm which is a great bonus. We ordered room service and food was delicious. Breakfast was not with huge choice but overall good. Again, I wish it was warmer as could feel the draft. Therefore, the hot food did not feel that hot. Oh, we were woken up at 6am as there was someone with a dog staying just across our room.
1 nacht verbleven in november 2023
Reactie van Shona - Operations Manager op 7 nov 2023
Dear Kristina,Thank you for taking the time to leave a review following your stay with us.We are pleased that on the whole you enjoyed your stay.I would like to apologise for you being woken by a dog.I would like to thank you for your feedback as without this we cannot improve on our guests experience.We look forward to welcoming you back in the future.Kind regards

8/10 – Goed

Victoria

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Well run hotel
We’re attending a friends wedding, which was very well done. All staff friendly, helpful and attentive. The breakfast offering was ok, but nothing more. Enjoyed our stay
1 nacht verbleven in oktober 2023
Reactie van Shona - Operations Manager op 31 okt 2023
Dear Victoria,Thank you for your review.We are so happy you enjoyed your friends wedding.Thank you for your kind words regarding the team.We look forward to welcoming you back in the future.Kind regards

8/10 – Goed

Gillian

1 nacht verbleven in oktober 2023
Reactie van Shona - Operations Manager op 7 nov 2023
Dear Gillian,Thank you for your review.We look forward to welcoming you back in the future.Kind regards

8/10 – Goed

Sian

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2023
Reactie van Shona - Operations Manager op 7 nov 2023
Dear Sian,Thank you for taking the time to leave a review.We look forward to welcoming you back soon.Kind regards

8/10 – Goed

Nikki

Zakenreiziger
Positief: Personeel en service
Negatief: Netheid
Overall good
Good size rooms, compact gym, nice pub with food available
1 nacht verbleven in oktober 2023
Reactie van Shona - Operations Manager op 31 okt 2023
Dear Nikki,Thank you for taking the time to leave a review.We are happy you had a good stay and look forward to welcoming you back soon.Kind regards

4/10 – Matig

Brendan

Zakenreiziger
Positief: Comfort kamer
Negatief: Personeel en service
Nice rooms. Hotel but run down. Restaurant not good. Describe food as poor pub grub.
3 nachten verbleven in oktober 2023
Reactie van Shona - Operations Manager op 20 okt 2023
Dear Brendan,Thank you for your review.I am sorry you were unhappy with your meal. I will pass your feedback onto our Food & Beverage Manager to look into further.Kind regards

8/10 – Goed

Raphael

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very good 👍
2 nachten verbleven in oktober 2023
Reactie van Shona - Operations Manager op 20 okt 2023
Dear Raphael,Thank you for your review.We are so pleased you enjoyed your stay and look forward to welcoming you back soon.Kind regards

10/10 – Uitstekend

Zoe

1 nacht verbleven in oktober 2023
Reactie van Shona - Operations Manager op 20 okt 2023
Dear Zoe,Thank you so much for your 10/10 review.We are so happy you enjoyed your stay and look forward to welcoming you back soon.Kind regards