2/10 – Ontzettend slecht
Lane L.
12 apr 2024
Negatief: Netheid
Very disappointed in this stay
We never did get in to the rental. The code given us for the door did not work and we couldn't get a hold of the owner (who lives in the front on the rental). And VRBO did not offer any suitable alternatives and said they couldn't help us get in contact with the owner because it was late. And we couldn't set up a new rental somewhere else because it was less than 24 hours before the next day's check in? So we had to get a hotel for those three nights, which was definitely more expensive. The entire process was very frustrating and less than professional. That there is no opportunity to get a hold of the owner because we were there at 10 p.m. seems ridiculous to me. Yes, the owner did reach out the next morning but by then we had already got a hotel room. It was way too late. It was very disappointing to say the least and the customer service was less than satisfactory.
Lane L.
3 nachten verbleven in april 2023