Thank you for your comments and feedback score from your recent stay with us at Arena Apartments. I hope that you had a pleasant stay and that we were able to create a home away from home for you. We are always looking at new initiatives that we can introduce or elements of our business that we need work on that will ultimately help improve the stay experience for our guests and I thank you for your feedback. We look forward to welcoming you back to one of our Song Property complexes very soon. Have a lovely day ahead

Hi K-Duane,Thank you for your feedback! We're glad to hear you enjoyed the surroundings, security, and parking. We look forward to welcoming you back soon!Kind Regards, Andy NieGeneral Manager

Hi Helen, Thank you for your feedback. We apologize for any inconvenience you experienced during your stay. We strive to provide well-maintained accommodations and we regret to hear that this was not the case for your visit. Your comments regarding the cookware and cutlery have been noted, and we will address these issues with our housekeeping and maintenance teams to ensure improvements are made. Regarding the room configuration, we apologize for any confusion and appreciate your understanding. We're pleased to hear that overall you enjoyed your stay, and we hope to have the opportunity to welcome you back in the future with an improved experience. If there's anything else we can assist you with, please feel free to let us know.Kind Regards,Andy NieGeneral Manager

Hi Tyson,Thank you for your wonderful rating! We're thrilled to hear you had a great stay with us. Your positive feedback means a lot to our team. We strive to provide excellent service and are delighted to know we met your expectations. We look forward to welcoming you back soon!Kind Regards, Andy NieGeneral Manager

Hi Stephen Travis, Thank you for taking the time to share your feedback with us. We're pleased to hear that you found our apartment complex neat and tidy, and that you enjoyed our location and facilities.However, we apologize for any disappointment you experienced with the condition of the room. We take your feedback seriously and will address the issues you mentioned regarding the dated furniture and lack of cereal bowls. Additionally, we regret any discomfort caused by the softness of the main bed, and we will look into options to improve its comfort for our guests.Your feedback is invaluable to us as we strive to continuously improve our services and accommodations. We hope to have the opportunity to welcome you back for a more satisfying experience in the future. If there's anything else we can do to enhance your stay, please don't hesitate to let us know.Kind Regards,Andy NieGeneral Manager

Hi Brenda, Thank you for bringing these issues to our attention. We sincerely apologize for the cleanliness issues you encountered during your stay. Providing a clean and comfortable environment for our guests is of utmost importance to us, and we regret that we fell short of your expectations in this regard.We will address your concerns with our housekeeping and maintenance teams to ensure that immediate action is taken to rectify the mold, dust, and cleanliness issues in the room you occupied. We understand that construction noise can be disruptive, and we apologize for any inconvenience it may have caused. While this is beyond our control, we appreciate your understanding.We are glad to hear that you were able to move to another room and that you enjoyed the fantastic weather during your stay. Your feedback is invaluable to us, and we will use it to improve our services and facilities moving forward.Once again, we apologize for the inconvenience, and we hope to have the opportunity to welcome you back for a more enjoyable experience in the future.Kind Regards,Julben SerranoGeneral Manager

Hi Yuko, I'm sorry to hear that your experience fell short of your expectations. We take feedback seriously and would like to understand more about the issues you encountered during your stay. If you're comfortable sharing more details, please let us know so we can address them and improve our services for future guests. Your satisfaction is important to us, and we hope to have the opportunity to make it right. Thank you for bringing your concerns to our attention.Kind Regards,Matthew DriessenGeneral Manager

Hi Yen Chieh Huang, Thank you for your rating! We're thrilled to hear that you had a fantastic experience during your stay. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back soon!Kind Regards,Matthew DriessenGeneral Manager

Dear Renji Wu,Thank you for bringing your concerns to our attention. We apologize for any inconvenience you experienced during your stay. Rest assured, your feedback has been escalated to the management team for further review and improvement. If there's anything else we can assist you with, please don't hesitate to let us know. We appreciate your understanding and patience.Kind Regards,Matthew DriessenGeneral Manager

Hi Jim, Thank you for your feedback. We apologize if your experience fell short of expectations during your recent stay. We take all guest feedback seriously and will use your comments to identify areas for improvement. If there's anything specific you feel we could have done better, please don't hesitate to let us know. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay.Kind Regards,Matthew DriessenGeneral Manager

Hi Sarah, Thank you for sharing your rating with us, and I apologize that your experience did not meet your expectations. We take guest feedback seriously and would appreciate more details to understand the areas where we can improve.If there are specific concerns or if you would like to share more information about your stay, please feel free to let us know. We value your feedback and aim to address any issues to enhance our guests' experiences.Kind Regards,Matthew DriessenGeneral Manager

Hi Mark, Thank you for taking the time to share your positive experience at Arena Apartments. We're delighted to hear that you enjoyed our great location, the proximity to West End shops and restaurants, and the ease of access to the CBD. It's wonderful to know that you found the apartments well-maintained and that you enjoyed the fantastic pool and BBQ facilities.We greatly appreciate your kind words about our reception staff and their helpfulness. Providing excellent service is our top priority, and we are thrilled to learn that we contributed to your positive experience.Thank you for highly recommending Arena Apartments. We look forward to welcoming you back in the future for another enjoyable stay. If you have any specific preferences for your next visit, please feel free to let us know, and we'll do our best to accommodate them.Kind Regards,Matthew DriessenGeneral Manager

Hi Jade, I appreciate your candid feedback and I want to sincerely apologize for the disappointment you experienced during your stay. Your concerns are of great importance to us, and I assure you that we take them seriously.I'm truly sorry to know that your expectations were not met and that your stay fell short of the advertised luxury standards. We are committed to addressing the issues you've raised, and I would be grateful if you could share the photos with us so that we can conduct a thorough investigation and take appropriate measures.Your experience is certainly not reflective of our usual standards, and we deeply regret any inconvenience caused. I understand the frustration this may have caused, and we are dedicated to rectifying the situation.Thank you for bringing these matters to our attention, and we appreciate your understanding.Kind Regards,Matthew DriessenGeneral Manager

Hi Hong Xian,Thank you for taking the time to provide feedback on your recent stay in our apartment. We appreciate your comments and want to express our gratitude for highlighting areas where we can improve.We apologize for any inconvenience caused by the appearance of the linen covers on the sofa and chairs. Your suggestion of leather-based covers is noted, and we will certainly explore options to enhance both the aesthetic appeal and cleanliness of our furniture.Additionally, we appreciate your feedback regarding the brightness of the downlights in the living room and kitchen. Once again, thank you for choosing us, and we look forward to the pleasure of hosting you again in the future.Kind Regards, Matthew Driessen General Manager

Hi Robert,Thank you for sharing your positive experience with us! We are thrilled to hear that our hotel was able to cater well to your family's needs and that the central location worked well for you.It's especially heartening to learn that our staff were helpful during your stay. Our team takes great pride in providing excellent service, and your kind words serve as motivation to continue delivering exceptional experiences for our guests.Once again, thank you for choosing us, and we look forward to the pleasure of hosting you again in the future.Kind Regards, Matthew Driessen General Manager

Hi Robert,Thank you so much for the outstanding 5 out of 5 rating! We are truly delighted to hear that your experience at our hotel was nothing short of exceptional.It is our constant endeavor to provide our guests with a memorable and enjoyable stay, and your perfect score is a testament to our team's dedication and hard work. We're thrilled that you found the location, apartment, and amenities to your satisfaction.If you have any specific highlights or if there's anything you would like to share about your stay, we would love to hear more. Your feedback is invaluable to us and helps us ensure that we consistently meet the expectations of our guests.Once again, thank you for choosing us, and we look forward to the pleasure of hosting you again in the future.Kind Regards, Matthew Driessen General Manager

Hi Philip, Thank you immensely for your perfect rating! We're delighted to hear that your stay with us was exceptional. Your satisfaction is our top priority, and we're thrilled to have met your expectations. Should you have any further comments or if there's anything more we can do to make your next visit even better, please feel free to reach out. We eagerly look forward to welcoming you back for another wonderful experience!Kind Regards,Matthew DriessenGeneral Manager

Hi Minjeong, Thank you for sharing your positive experience! We're thrilled to hear you enjoyed the pool, spacious accommodations, and the convenient location. Your recommendation means a lot to us—we aim to continue providing exceptional experiences for all our guests.Kind Regards,Matthew DriessenGeneral Manager

Hi Tracy, I'm sorry to hear that your experience wasn't as expected. If there are any specific areas where we can improve or if you'd like to share any feedback, please let us know. Your input helps us enhance our services for future guests.Kind Regards,Matthew DriessenGeneral Manager

Hi Malcolm, I appreciate you taking the time to provide your rating. If there are any specific areas or aspects that stood out to you as needing improvement, I'd love to hear more details. Your feedback is invaluable in helping us enhance our services and make sure every guest has an outstanding experience.Kind Regards,Matthew DriessenGeneral Manager

Hi Gary, I'm truly sorry for the inconvenience and disappointment you experienced regarding the accommodation provided for three adults. This situation doesn't reflect our usual standards of service, and I apologize for the lack of readiness to accommodate your needs properly.I understand the frustration caused by not being able to provide adequate bedding or an additional bed upon your arrival. Please be assured that I will investigate this matter thoroughly with our team to understand what occurred and ensure we address any communication or service lapses that led to this issue.Your feedback is invaluable, and I deeply apologize for any inconvenience or discomfort this situation caused during your stay. If there's anything we can do to rectify this or if you have any further concerns, please don't hesitate to contact us directly. We are committed to resolving this matter and ensuring a more satisfactory experience for our guests in the future.Kind Regards,Matthew DriessenGeneral Manager

Hi Anya, Thank you so much for the top-notch rating! We're thrilled that you had a fantastic experience. If there's anything we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back for another exceptional stay!Kind Regards,Matthew DriessenGeneral Manager

Hi Sandra, It's fantastic to know that you enjoyed your stay! The spacious room, scenic skyline view, and a great balcony must have added to a wonderful experience. If you have any suggestions or preferences for your next visit, please let us know. We'd love to make your next stay even more memorable!Kind Regards,Matthew DriessenGeneral Manager

Hi Anonymous,I'm sorry to hear about your disappointing experience. It sounds like the initial room didn't meet cleanliness standards and was affected by the nearby construction, which understandably impacted your stay. It's concerning to find cleanliness issues like spiders in the shower, and I understand your worry about the bed's condition.I'm glad to hear that the receptionist accommodated your request for a new room, although it seems there was some reluctance and misinformation provided about the alternative room. It's great that the new room was an improvement in terms of cleanliness and comfort.Your feedback about the cleanliness and construction issues is incredibly valuable, and we'll use it to make necessary improvements. I apologize for the inconvenience caused during your stay and hope that, despite the initial challenges, the resolution in the new room allowed for a better experience overall. If there's anything else you'd like to share or if there's a way we can make it right, please let us know. Your satisfaction is important to us.Kind Regards, Matthew Driessen General Manager

Hi Azizah, Thank you so much for the top-notch rating! We're thrilled that you had a fantastic experience. If there's anything we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back for another exceptional stay!Kind Regards,Matthew DriessenGeneral Manager

Hi Melanie,Thank you so much for your wonderful rating. We're thrilled that despite some challenges, you still found your experience worthy of a top score. Your feedback means a lot to us, and we're continuously working to ensure an even better stay for our guests in the future. If there's anything else we can do to enhance your experience next time, please let us know. We look forward to welcoming you back!Kind Regards, Matthew Driessen General Manager

Hi Andrew, Thank you for your rating! We're glad to have had the opportunity to host you. If there were any specific aspects that could have been better or if there's anything we can improve upon for your next visit to ensure a 5-star experience, please let us know. We value your feedback and hope to exceed your expectations during your next stay with us!Kind Regards,Matthew DriessenGeneral Manager

Hi Jan, That's fantastic to hear! We're thrilled that you found our staff friendly and professional, and that you enjoyed our great location and facilities. Your feedback means a lot to us, and we appreciate you taking the time to share your positive experience. If there's anything else we can do to make your next stay even better, please feel free to let us know. We look forward to welcoming you back for another wonderful experience!Kind Regards,Matthew DriessenGeneral Manager

Hi Tiffany,I'm deeply sorry to hear about your extremely disappointing experience. What you've described falls far below the standards we aim to uphold for our guests. Your feedback about the cheap construction and cleanliness issues is concerning, and we take this matter very seriously. I assure you that I'll immediately escalate this to our management and cleaning teams to investigate and address these issues thoroughly. Your comfort and satisfaction are of utmost importance to us, and we deeply regret the experience you had. If there's anything we can do to rectify this situation or if you'd like to discuss this further, please let us know.Kind Regards, Matthew Driessen General Manager

Hi Hayley,Thank you for providing your rating. We value your feedback, and we would appreciate more details about your experience to better understand how we can improve. If there are specific aspects of your stay that you would like to discuss or if you have suggestions for enhancement, please feel free to share.Your satisfaction is important to us, and we hope to have the opportunity to provide you with a more positive experience in the future.Kind Regards, Matthew Driessen General Manager

Hi Kelley, I'm sorry to hear that your experience fell short of expectations. Your feedback is crucial for us to address any issues and improve our services. If there's anything specific that didn't meet your satisfaction or if you'd like to share more details about your stay, please feel free to let us know. We're dedicated to making necessary improvements and hope to have the opportunity to better your experience in the future.Kind Regards,Matthew DriessenGeneral Manager

Hi Phillip,I apologize for the service you received from the Front Desk during your stay. Your feedback is important, and it's concerning to hear about your experience. The service you encountered does not meet our standards, and we will address this matter to ensure improvements in the future.Regarding the bedding issue, it's also regrettable that the arrangements didn't meet your expectations for your party of 5. We will review our procedures to ensure we provide suitable accommodations for all guests.We appreciate your feedback, and we hope you will give us another opportunity to provide you with a better experience in the future. If you have any more comments or specific concerns, please feel free to share. Your insights help us maintain our commitment to providing excellent accommodations and service.Kind Regards,Matthew DriessenGeneral Manager

Hi Tiana, I'm truly sorry to hear that your experience fell short of expectations. Your feedback is incredibly important to us, and I'd like to understand more about the issues you encountered to address them effectively. If you're willing to share more details about your stay or any specific concerns you had, I'd greatly appreciate it. We're committed to improving our services and ensuring a better experience for our guests.Kind Regards,Matthew DriessenGeneral Manager

Hi Beatrix, Thank you for your feedback, and we're glad to hear that you found it a good place to stay. We appreciate your support and look forward to hosting you again in the future. If you have any specific comments or suggestions to help us improve, please don't hesitate to share. Your input is valuable to us.Kind Regards,Matthew DriessenGeneral Manager

Hi Stacey, I want to sincerely apologize for the series of issues you encountered during your stay at our establishment. Your experience is not reflective of the level of service and cleanliness that we aim to provide to our guests, and we deeply regret the inconveniences you faced.The check-in situation you described was certainly not handled as efficiently as it should have been, and I apologize for the inconvenience this caused. We will review our procedures and ensure that our staff is better equipped to handle such situations in the future.Additionally, the cleanliness of your room and the condition of the air conditioning were unacceptable. This does not meet our standards, and we take your feedback seriously. We will immediately address these issues to ensure that such problems do not occur for future guests.Your comments are valuable in helping us make necessary improvements, and I am truly sorry for the negative experience you had. If you would be willing to give us another chance, we would appreciate the opportunity to provide you with a much better and more comfortable stay. Please feel free to reach out if you have any further comments or concerns.Thank you for sharing your feedback, and I hope we can work to regain your trust in our establishment.Kind Regards,Matthew DriessenGeneral Manager

Hi Gwenda, We appreciate your feedback and are pleased to hear that you enjoyed our great location and the pool.However, we apologize for the shortcomings you encountered with the crockery and glassware, as well as the decor and furnishings. We'll take your comments into consideration and work on improving these aspects to provide a more comfortable and enjoyable experience for our guests.Your input is valuable, and we hope to have the opportunity to welcome you back and provide an even better stay in the future. Thank you for sharing your thoughts.Kind Regards,Matthew DriessenGeneral Manager

Hi Julie, We're glad to know that you found our location to be good. However, we sincerely apologize for the delay you experienced in gaining access to your apartment. We understand that your time is valuable, and such waits can be frustrating.We will review our check-in procedures to ensure a smoother and more efficient experience for our guests in the future. Thank you for your patience, and we appreciate your feedback, which will help us make necessary improvements. We hope the rest of your stay was enjoyable, and we look forward to providing a better experience on your next visit.Kind Regards,Matthew DriessenGeneral Manager

Hi Frank, Thank you for sharing your feedback about your recent two-night stay with us. We appreciate your detailed review and are pleased to hear that your family had a comfortable stay overall.We apologize for the lack of a coffee machine in the apartment, and we understand how this can be disappointing for coffee enthusiasts. Your feedback regarding the decor and provided amenities is valuable, and we will take it into consideration for future improvements.It's wonderful to know that you found our staff to be incredibly friendly and accommodating. Our team strives to provide excellent service and enhance the guest experience.We're delighted that you enjoyed the heated pool and our convenient location near attractions like the museum, art gallery, and convention center. We hope you had a chance to explore the nearby restaurants as well.Your feedback is important to us, and we appreciate your honesty. We hope to have the opportunity to welcome you and your family back for another stay in the future. If you have any specific preferences or requests for your next visit, please feel free to let us know, and we will do our best to accommodate them.Kind Regards,Matthew DriessenGeneral Manager

Hi Madhuvanthi, Thank you for taking the time to share your feedback. We're pleased to hear that you enjoyed the central location and found the apartment and facilities to be in good condition. However, we apologize for the discomfort you experienced with the mattress and sofa. Your comments regarding the kitchen utensils and towel replacement are duly noted, and we will work on improving these aspects to enhance the overall guest experience. We appreciate your valuable input, and we hope to have the opportunity to welcome you back in the future with an even more comfortable stay.Kind Regards,Matthew DriessenGeneral Manager

Hi Susan, Thank you for your feedback. We're delighted to hear that you found our hotel's location great, with easy access to restaurants, pubs, Coles, Woolworths, and public transport nearby. We hope you had a wonderful stay, and if there's anything else we can assist you with in the future, please don't hesitate to reach out.Kind Regards,Matthew DriessenGeneral Manager

Hi Guest,Thank you for providing a rating of 4 out of 5 for your experience. We appreciate your feedback, and we're always striving to improve and provide the best possible service. If you have any specific suggestions or comments to help us achieve a perfect score on your next visit, please feel free to share them. We hope to have the opportunity to serve you even better in the future.Kind Regards,Matthew DriessenGeneral Manager

Hi Tanya,Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you found our property great, clean, and well-located. It's wonderful to know that our staff's friendliness and effective communication added to your stay.We truly appreciate your recommendation and look forward to welcoming you back on your next visit. Your continued support means a lot to us.Kind Regards,Matthew DriessenGeneral Manager

Hi Keryn, Thank you for providing your rating of 3 out of 5 for your recent stay with us. Your feedback is important to us, and we appreciate your honesty.If you have any specific comments or suggestions on how we can improve and provide you with a better experience in the future, please feel free to share them with us. We value your feedback and hope to have the opportunity to exceed your expectations during your next visit.Kind Regards,Matthew DriessenGeneral Manager

Dear Raymund,Thank you for your wonderful feedback about your recent stay/experience. We're thrilled to have played a part in making your time with us enjoyable and memorable.Your feedback isn't just a pat in the back for us; it's a reflection of the experience we strive to create for each and every guest. Your satisfaction is our motivation to keep exceeding expectations.Your feedback will be thoroughly reviewed by our team, and we will use it as a foundation for making necessary improvements.We can't wait to welcome you back for another exceptional experience. Until then, if there's anything you need, don't hesitate to reach out.Matthew Driessen- General Manager

Hi Guest,We extend our sincere gratitude for your exceptional feedback. Your kind words have truly uplifted our team and serve as a testament to our unwavering commitment to providing an outstanding experience for our guests.Rest assured, we remain dedicated to maintaining the same level of effort and attention to detail to ensure that each and every one of our guests enjoys a truly spectacular stay. Your satisfaction is of utmost importance to us, and we appreciate your recognition of our ongoing endeavors.Kind Regards, Matthew Driessen

Hi Augusto,Thank you for writing to us about your stay. However, we are sorry to hear that you did not have a positive experience. We are gutted to learn that you found the room dirty. We take cleanliness seriously and will instruct our housekeepers to be more attentive in the future. We hope you will give us another chance to serve you better.Kind Regards,Matthew DriessenGeneral Manager

Hi Jessica, Thanks so much for staying with us and taking the time to rate your experience. We strive for five stars every single time, so we're sorry we missed the mark in some way. We hope you'll come back and give us a chance to earn that fifth star!Kind Regards,Matthew DriessenGeneral Manager

Hi Paul, Thanks so much for staying with us, Paul and taking the time to write a review! We want to ensure our guests have a beautiful experience staying with us, starting with a lovely apartment. Thank you so much for calling it out--we sure appreciate it! We'd love to see you again soon!!!Kind Regards,Matthew DriessenGeneral Manager

Hi Louise, Thanks so much for staying with us, Louisea, and taking the time to write a review! We want to ensure our guests have a beautiful experience staying with us, starting with a lovely apartment. Thank you so much for calling it out--we sure appreciate it! We'd love to see you again soon!!!Kind Regards,Matthew DriessenGeneral Manager