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Beoordelingen van The Point Brisbane Hotel

4.5 out of 5
The Point Brisbane Hotel
21 Lambert Street, Kangaroo Point, QLD

Beoordelingen

8,8

Uitstekend

Gastenscore: 10 - Uitstekend. 589 van 1003 beoordelingen" "
Gastenscore: 8 - Goed. 271 van 1003 beoordelingen" "
Gastenscore: 6 - Redelijk. 92 van 1003 beoordelingen" "
Gastenscore: 4 - Matig. 32 van 1003 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 19 van 1003 beoordelingen" "

9,2/10

Netheid

9,2/10

Personeel en service

8,6/10

Voorzieningen

8,6/10

Staat van de accommodatie en faciliteiten

8,4/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Ryan

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024

4/10 – Matig

Jessica

Reisde met partner
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Besides absolutely no area to park for having more than 10 floors of rooms, and risking having our rental vehicle damaged, I reported to them upon check out that my husband and I both found bug bites all over. Because we had limited funds and are from the US in our 5 year wedding anniversary, by the time we noticed them (the second day out of five) we didn’t have more than a few nights left and no money to afford to switch hotels. I have pictures of all of them, upon checking out when I mentioned it I was mocked by the manager and then when I asked Expedia for at least a partial refund so I could pay for the medical expenses I accrued when I got home because the bites did not go away right away, Expedia claimed they reached out via phone and the manager said he’d do a refund and they needed to submit the request via email, I got an email the next day from Expedia stating that he decided to deny it. I spent 450$ at home getting treatment and was still unable to get any kind of refund.
6 nachten verbleven in april 2024

10/10 – Uitstekend

Clare

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Nitesh - The Point Brisbane Hotel op 30 apr 2024
Thank you for your remarks. We will continue to strive to provide you with the perfect guest experience and look forward to welcoming you back soon. Warm regards, The Point Brisbane Hotel.

10/10 – Uitstekend

Rob

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Teri : The Point Hotel Brisbane op 26 apr 2024
Thank you for your remarks. We will continue to strive to provide you with the perfect guest experience and look forward to welcoming you back soon. Warm regards, The Point Brisbane Hotel.

10/10 – Uitstekend

Steven

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We had a fantastic trip to Brisbane and a wonderful stay at The Point. Highly recommend 😄😄😄
9 nachten verbleven in april 2024
Reactie van Nitesh - The Point Brisbane Hotel op 21 apr 2024
Thank you for your remarks. We will continue to strive to provide you with the perfect guest experience and look forward to welcoming you back soon. Warm regards, The Point Brisbane Hotel.

10/10 – Uitstekend

Rebecca

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nitesh and his staff were exceptional. Went above and beyond to make my stay comfortable. Loved that I could walk story bridge easily from this location and access the restaurants and riverfront nearby. Will be back!
1 nacht verbleven in april 2024
Reactie van Teri : The Point Hotel Brisbane op 26 apr 2024
Thank you for your remarks. We will continue to strive to provide you with the perfect guest experience and look forward to welcoming you back soon. Warm regards, The Point Brisbane Hotel.

10/10 – Uitstekend

Juliana

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Nitesh : The Point Brisbane Hotel op 16 apr 2024
Thank you for your remarks. We will continue to strive to provide you with the perfect guest experience and look forward to welcoming you back soon. Warm regards, The Point Brisbane Hotel.

10/10 – Uitstekend

Hak, Burnaby

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location near ferry
2 nachten verbleven in april 2024
Reactie van Teri - The Point Brisbane Hotel op 16 apr 2024
Thank you for your remarks. We will continue to strive to provide you with the perfect guest experience and look forward to welcoming you back soon. Warm regards, The Point Brisbane Hotel.

10/10 – Uitstekend

G Scott

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lovely quiet property. Lambrts for dinner was fantastic!
4 nachten verbleven in april 2024
Reactie van Teri - The Point Brisbane Hotel op 16 apr 2024
Thank you for your remarks. We will continue to strive to provide you with the perfect guest experience and look forward to welcoming you back soon. Warm regards, The Point Brisbane Hotel.

8/10 – Goed

Brian

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
Great location
8 nachten verbleven in maart 2024
Reactie van Teri - The Point Brisbane Hotel op 16 apr 2024
Thank you for your remarks. We will continue to strive to provide you with the perfect guest experience and look forward to welcoming you back soon. Warm regards, The Point Brisbane Hotel.

10/10 – Uitstekend

Ashutosh

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
In the heart of city. Not much busy not too quite. Perfect.
5 nachten verbleven in april 2024
Reactie van Teri - The Point Brisbane Hotel op 16 apr 2024
Thank you for your remarks. We will continue to strive to provide you with the perfect guest experience and look forward to welcoming you back soon. Warm regards, The Point Brisbane Hotel.

10/10 – Uitstekend

Danielle, CLaremont

Positief: Staat van de accommodatie en faciliteiten
3 nachten verbleven in maart 2024
Reactie van Teri - The Point Brisbane Hotel op 16 apr 2024
Thank you for your remarks. We will continue to strive to provide you with the perfect guest experience and look forward to welcoming you back soon. Warm regards, The Point Brisbane Hotel.

10/10 – Uitstekend

Ruth

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent hotel. Great location. Wonderful, very helpful staff. Many thanks to Tia and Claireth. Highly recommended.
3 nachten verbleven in april 2024
Reactie van Teri - The Point Brisbane Hotel op 16 apr 2024
Thank you for your remarks. We will continue to strive to provide you with the perfect guest experience and look forward to welcoming you back soon. Warm regards, The Point

6/10 – Redelijk

Kerry

Positief: Netheid, personeel en service
3 nachten verbleven in april 2024
Reactie van Teri - The Point Brisbane Hotel op 16 apr 2024
Thank you for the concerns you have raised which are currently being addressed. We look forward to delivering the perfect guest experience on your next stay. Warm regards, The Point Brisbane Hotel.

10/10 – Uitstekend

Shiva

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
All good
2 nachten verbleven in april 2024
Reactie van Teri - The Point Brisbane Hotel op 16 apr 2024
Thank you for your remarks. We will continue to strive to provide you with the perfect guest experience and look forward to welcoming you back soon. Warm regards, The Point

10/10 – Uitstekend

Corinna

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
.
4 nachten verbleven in april 2024
Reactie van Teri - The Point Brisbane Hotel op 16 apr 2024
Thank you for your remarks. We will continue to strive to provide you with the perfect guest experience and look forward to welcoming you back soon. Warm regards, The Point

10/10 – Uitstekend

Aida

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Awesome location, walkable from Hotel to CBD which has been picturesque. Also city hopper ferries , incredible. Easy access to a lot of places . I basically walked from the City Botanical Garden to Kangaroo Cliffs Point and to the hotel . It’s a long journey but I enjoyed a peaceful sunset walk .
2 nachten verbleven in maart 2024
Reactie van Teri - The Point Brisbane Hotel op 16 apr 2024
Thank you for your remarks. We will continue to strive to provide you with the perfect guest experience and look forward to welcoming you back soon. Warm regards, The Point

10/10 – Uitstekend

Bernard

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This was our second holiday at The Point, the rooms are well appointed, amazing views of the city in our 9th floor balcony room, especially at night. Very comfortable king sized beds, Easy stroll to Dockside for city hopper water taxi. We definitely have no worries recommended this hotel.
7 nachten verbleven in maart 2024
Reactie van Teri - The Point Brisbane Hotel op 16 apr 2024
Thank you for your remarks. We will continue to strive to provide you with the perfect guest experience and look forward to welcoming you back soon. Warm regards, The Point

6/10 – Redelijk

Chris

Positief: Personeel en service, staat van de accommodatie en faciliteiten
Not impressed with The Point. Terrible smell from the room when I first walked in. They fixed that with bleach. I'm not a fan of getting info, menus etc, by taking a photo of a barcode off the tv. Why not have a hard copy I could read at my leisure.? They took $50 off my credit card on arrival, in case I stole anything. 4 working days later, it hasn't been refunded! Good money-maker for them. Next time I book a motel, I'll look for user-friendly, with no rip-offs.
1 nacht verbleven in maart 2024
Reactie van Teri - The Point Brisbane Hotel op 16 apr 2024
Thank you for the concerns you have raised which are currently being addressed. We look forward to delivering the perfect guest experience on your next stay. Warm regards, The Point Brisbane Hotel.

10/10 – Uitstekend

Christopher

1 nacht verbleven in april 2024
Reactie van Teri : The Point Hotel Brisbane op 26 apr 2024
Thank you for your remarks. We will continue to strive to provide you with the perfect guest experience and look forward to welcoming you back soon. Warm regards, The Point Brisbane Hotel.

10/10 – Uitstekend

Justine

1 nacht verbleven in maart 2024
Reactie van Nitesh - The Point Brisbane Hotel op 21 apr 2024
Thank you for your remarks. We will continue to strive to provide you with the perfect guest experience and look forward to welcoming you back soon. Warm regards, The Point Brisbane Hotel.

8/10 – Goed

Srikrishna

Positief: Netheid, staat van de accommodatie en faciliteiten
Convenient location near the city Clean accommodations Good breakfast Courteous and friendly serving staff Some staff may ask for proof of age for infants under 2 years old for complimentary breakfast Parking could be challenging during peak times, but off-street parking is available.
4 nachten verbleven in maart 2024
Reactie van Teri - The Point Brisbane Hotel op 16 apr 2024
Thank you for your remarks. We will continue to strive to provide you with the perfect guest experience and look forward to welcoming you back soon. Warm regards, The Point

10/10 – Uitstekend

Padraic

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good hotel
3 nachten verbleven in maart 2024
Reactie van Teri : The Point Hotel Brisbane op 1 apr 2024
Thank you for your remarks. We will continue to strive to provide you with the perfect guest experience and look forward to welcoming you back soon. Warm regards, The Point Brisbane Hotel.

8/10 – Goed

Linda, Delta

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Only had a one night stay but room was clean and had everything we needed. Had dinner at restaurant in hotel and had a very good meal with good service.
1 nacht verbleven in maart 2024
Reactie van Teri : The Point Hotel Brisbane op 1 apr 2024
Thank you for your remarks. We will continue to strive to provide you with the perfect guest experience and look forward to welcoming you back soon. Warm regards, The Point Brisbane Hotel.

10/10 – Uitstekend

Mark

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Teri : The Point Hotel Brisbane op 1 apr 2024
Thank you for your remarks. We will continue to strive to provide you with the perfect guest experience and look forward to welcoming you back soon. Warm regards, The Point Brisbane Hotel.

10/10 – Uitstekend

Katelyn

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Comfy bed
1 nacht verbleven in maart 2024
Reactie van Teri : The Point Hotel Brisbane op 1 apr 2024
Thank you for your remarks. We will continue to strive to provide you with the perfect guest experience and look forward to welcoming you back soon. Warm regards, The Point Brisbane Hotel.

8/10 – Goed

Glen

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
A
1 nacht verbleven in maart 2024
Reactie van Teri : The Point Hotel Brisbane op 1 apr 2024
Thank you for your remarks. We will continue to strive to provide you with the perfect guest experience and look forward to welcoming you back soon. Warm regards, The Point Brisbane Hotel.

8/10 – Goed

Virginia

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice room and balcony. Only negative was hair all over shower walls when we arrived .
1 nacht verbleven in maart 2024
Reactie van Teri : The Point Hotel Brisbane op 1 apr 2024
Thank you for your input which will assist us in maintaining the high standards our guests expect. We look forward to welcoming you back again soon. Warm regards, The Point Brisbane Hotel.

6/10 – Redelijk

Justin, Brisbane Airport

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
Convenient location however the hotel could do with some TLC. Carpets smell and air conditioning needs replacing.
1 nacht verbleven in maart 2024
Reactie van Teri : The Point Hotel Brisbane op 1 apr 2024
Thank you for your input which will assist us in maintaining the high standards our guests expect. We look forward to welcoming you back again soon. Warm regards, The Point Brisbane Hotel.

8/10 – Goed

Nigel

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good location.
1 nacht verbleven in maart 2024
Reactie van Teri - The Point Brisbane Hotel op 17 mrt 2024
Thank you for your remarks. We will continue to strive to provide you with the perfect guest experience and look forward to welcoming you back soon. Warm regards, The Point Brisbane Hotel.

10/10 – Uitstekend

David

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van Teri - The Point Brisbane Hotel op 17 mrt 2024
Thank you for your remarks. We will continue to strive to provide you with the perfect guest experience and look forward to welcoming you back soon. Warm regards, The Point Brisbane Hotel.

8/10 – Goed

Emily

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
5 nachten verbleven in maart 2024
Reactie van Teri - The Point Brisbane Hotel op 17 mrt 2024
Thank you for your remarks. We will continue to strive to provide you with the perfect guest experience and look forward to welcoming you back soon. Warm regards, The Point Brisbane Hotel.

10/10 – Uitstekend

Bigyan

Reisde met een groep, Reisde met partner, Reisde met familie, Reisde met familie en kleine kinderen
Positief: Voorzieningen
Its really good place to stay.
1 nacht verbleven in maart 2024
Reactie van Teri - The Point Brisbane Hotel op 17 mrt 2024
Thank you for your remarks. We will continue to strive to provide you with the perfect guest experience and look forward to welcoming you back soon. Warm regards, The Point Brisbane Hotel.

10/10 – Uitstekend

Vikash

2 nachten verbleven in maart 2024
Reactie van Teri : The Point Hotel Brisbane op 1 apr 2024
Thank you for your remarks. We will continue to strive to provide you with the perfect guest experience and look forward to welcoming you back soon. Warm regards, The Point Brisbane Hotel.

2/10 – Ontzettend slecht

Ethan

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
My brother who just had a knee reconstruction walked in tried to turn the lights on and before he got in tripped over a glass table what was right in the door luckily the table didn’t break or it would be a different story
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Dallas

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Teri : The Point Hotel Brisbane op 1 apr 2024
Thank you for your remarks. We will continue to strive to provide you with the perfect guest experience and look forward to welcoming you back soon. Warm regards, The Point Brisbane Hotel.

10/10 – Uitstekend

John

Reisde met een groep, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This is our favourite hotel in Brisbane, stayed there on 5 other occasions and the team never lets you down. Great staff, great rooftop bar, great restaurants and bar on the ground floor. Rooms are large and clean. 10 minute walk to a fantastic pub(The Story Bridge Hotel) Highly recommended
1 nacht verbleven in maart 2024
Reactie van Teri : The Point Hotel Brisbane op 3 mrt 2024
Thank you for your remarks. We will continue to strive to provide you with the perfect guest experience and look forward to welcoming you back soon. Warm regards, The Point Brisbane Hotel.

6/10 – Redelijk

Elizabeth

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Our suite on the 6th floor was spacious, clean and comfortable. As the room faced the street, both the bedroom and living room were still pretty noisy with the balcony doors fully closed. Bottled water was listed as being included with the category of room purchased, however, this only included 1 small bottle of water for 2 people for the entire 4 night stay. The complementary beverage (Champaign) wasn’t available but we each received a voucher for a soft drink. Although breakfast was good, the pre-paid menu options are limited to just a subset of the regular breakfast menu. The waitstaff for both morning and evening dining were very pleasant but requests to add/remove ingredients never seemed to get conveyed. From a location perspective relative to ferry transportation, I would have liked to have been aware that the nearest dock was unavailable due to construction. The next closest location was a distance from the hotel which made walking a challenge after a day of shopping.
4 nachten verbleven in februari 2024
Reactie van Teri - The Point Brisbane Hotel op 16 apr 2024
Thank you for the concerns you have raised which are currently being addressed. We look forward to delivering the perfect guest experience on your next stay. Warm regards, The Point Brisbane Hotel.

10/10 – Uitstekend

Carola

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Die Freundlichkeit und Hilfsbereitschaft aller Mitarbeiter, besonders im Restaurant als auch an der Rezeption hat uns sehr gut gefallen. Das Hotel ist sehr sauber und wir fanden die Lage sehr gut.
2 nachten verbleven in februari 2024
Reactie van Teri : The Point Hotel Brisbane op 27 feb 2024
Vielen Dank für Ihre Anmerkungen. Wir werden weiterhin bestrebt sein, Ihnen das perfekte Gästeerlebnis zu bieten und freuen uns, Sie bald wieder bei uns begrüßen zu dürfen. Herzliche Grüße, The Point Brisbane Hotel

8/10 – Goed

Tonnie

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff was very helpful. We will Come back to this Hotel.
23 nachten verbleven in januari 2024
Reactie van Teri : The Point Hotel Brisbane op 27 feb 2024
Thank you for your remarks. We will continue to strive to provide you with the perfect guest experience and look forward to welcoming you back soon. Warm regards, The Point Brisbane Hotel

10/10 – Uitstekend

victoria

2 nachten verbleven in januari 2024
Reactie van Teri : The Point Hotel Brisbane op 1 apr 2024
Thank you for your remarks. We will continue to strive to provide you with the perfect guest experience and look forward to welcoming you back soon. Warm regards, The Point Brisbane Hotel.

2/10 – Ontzettend slecht

Cooper

Reisde met partner
Negatief: Staat van de accommodatie en faciliteiten
Aircon wasn’t working
1 nacht verbleven in februari 2024
Reactie van Teri - The Point Brisbane Hotel op 11 feb 2024
We are currently investigating your comments and immediate action will be taken to remedy any shortcomings. Thank you for bringing your concerns to our attention.

8/10 – Goed

Rodney

Positief: Netheid, personeel en service
Very convenient location to the CBD. Clean and tidy. Rooms are dated.
3 nachten verbleven in februari 2024
Reactie van Teri : The Point Hotel Brisbane op 9 feb 2024
Thank you for your remarks. We will continue to strive to provide you with the perfect guest experience and look forward to welcoming you back soon. Warm regards, The Point Brisbane Hotel.

10/10 – Uitstekend

Sarah

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice outdoor pool area, lovely staff
3 nachten verbleven in december 2023
Reactie van Teri : The Point Hotel Brisbane op 9 feb 2024
Thank you for your remarks. We will continue to strive to provide you with the perfect guest experience and look forward to welcoming you back soon. Warm regards, The Point Brisbane Hotel.

10/10 – Uitstekend

Alistair

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff and team here are truly amazing .. cohesive caring friendly attentive Ben at front desk was exceptional
5 nachten verbleven in januari 2024
Reactie van Teri : The Point Hotel Brisbane op 9 feb 2024
Thank you for your remarks. We will continue to strive to provide you with the perfect guest experience and look forward to welcoming you back soon. Warm regards, The Point Brisbane Hotel.

10/10 – Uitstekend

John

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything was awesome I would stay there again in a heartbeat
3 nachten verbleven in januari 2024
Reactie van Teri : The Point Hotel Brisbane op 9 feb 2024
Thank you for your remarks. We will continue to strive to provide you with the perfect guest experience and look forward to welcoming you back soon. Warm regards, The Point Brisbane Hotel.

8/10 – Goed

Cynamon

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Was a beautiful property overall and staff were all really helpful however, we found it extremely overpriced... 3 drinks costing $53 Australian dollars and they were wanting $7 for a room service charge before ordering anything.
1 nacht verbleven in januari 2024
Reactie van Teri : The Point Hotel Brisbane op 9 feb 2024
Thank you for your input which will assist us in maintaining the high standards our guests expect. We look forward to welcoming you back again soon. Warm regards, The Point Brisbane Hotel.

10/10 – Uitstekend

Jamie

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Amazing service
Staff are amazing and always happy to help with anything they can. Rooms are clean and tidy and beds are super comfortable. Staying again sometime soon.
1 nacht verbleven in januari 2024
Reactie van Teri : The Point Hotel Brisbane op 9 feb 2024
Thank you for your remarks. We will continue to strive to provide you with the perfect guest experience and look forward to welcoming you back soon. Warm regards, The Point Brisbane Hotel.

10/10 – Uitstekend

Daniel

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in januari 2024
Reactie van Teri : The Point Hotel Brisbane op 9 feb 2024
Thank you for your remarks. We will continue to strive to provide you with the perfect guest experience and look forward to welcoming you back soon. Warm regards, The Point Brisbane Hotel.

10/10 – Uitstekend

Graham

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Another excellent overnight stay
We are return guests. That says it all with the wide choice of other accommodation.
1 nacht verbleven in januari 2024
Reactie van Teri : The Point Hotel Brisbane op 9 feb 2024
Thank you for your remarks. We will continue to strive to provide you with the perfect guest experience and look forward to welcoming you back soon. Warm regards, The Point Brisbane Hotel.