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Beoordelingen van Cross Hands Hotel Old Sodbury by Greene King Inns

3 out of 5
Cross Hands Hotel Old Sodbury by Greene King Inns
Tetbury Road, Old Sodbury, Chipping Sodbury, Bristol, England

Beoordelingen

8,0

Zeer goed

Gastenscore: 10 - Uitstekend. 136 van 412 beoordelingen" "
Gastenscore: 8 - Goed. 168 van 412 beoordelingen" "
Gastenscore: 6 - Redelijk. 66 van 412 beoordelingen" "
Gastenscore: 4 - Matig. 36 van 412 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 6 van 412 beoordelingen" "

8,2/10

Netheid

8,4/10

Personeel en service

7,6/10

Voorzieningen

7,4/10

Staat van de accommodatie en faciliteiten

7,6/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Koen

Positief: Personeel en service
3 nachten verbleven in juni 2022

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
3 nachten verbleven in januari 2020

8/10 – Goed

Sarah

Zakenreiziger
Positief: Netheid, personeel en service
It was a very comfortable room, but a litte dated and scruffy round the edges. the staff were all really good - cheerful (moslty!) and friendly which helps a lot. I had a room on the ground floor which opened into the car park so wasn't keen on leaving the window open - it didn't have a lock 'airing' mode, but not a big deal. It felt safe enough. Food options were ecellent and the meal I had was great value for money.
1 nacht verbleven in mei 2024
Reactie van Donna op 20 mei 2024
Thank you Sarah for taking your time to leave us such a great review, we are glad you enjoyed your stay and hope to see you again

8/10 – Goed

David

Reisde met partner
Positief: Netheid, personeel en service
Breakfast was very poor everything was overcook and not hot
4 nachten verbleven in maart 2024
Reactie van Donna op 4 apr 2024
Thank you David for taking your time to leave us a review, your feedback is appreciated

8/10 – Goed

Simon, Market Bosworth

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice clean room with spacious en-suite, Great breakfast with lots of choice - cooked and continental.
4 nachten verbleven in maart 2024
Reactie van Donna op 16 mrt 2024
Thank you Simon for taking your time to leave us such a great review, we are glad you enjoyed your visit and hope to see you again

10/10 – Uitstekend

Eleanor

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van Donna op 2 mrt 2024
Thank you Eleanor for taking your time to leave us such a excellent review. We are glad you enjoyed your stay and hope to see you again

8/10 – Goed

john

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great location outside Bristol
Great place local to Yate. Really wish they would take prepayment at the time of booking though!
3 nachten verbleven in februari 2024
Reactie van Donna op 2 mrt 2024
Thank you John for taking your time to leave us such a great review. We are glad you enjoyed your stay and hope to see you again

4/10 – Matig

Desmond

Reisde met partner
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The woman who checked us in wasn't friendly or helpful. We asked if we could buy a sandwich or anything to eat. The time was 16.45. It said on the details that food was available until 9 pm. The woman told us NO we were too late and there was no tables available for a meal. The skirting boards where chipped, the room was cold, we turned on radiators which had cobwebs on the top and back of them. We asked for a blanket NO BLANKETS. We asked for an extra Duvet NO DUVET. We had to sleep in our thermals. The bed was clean. The young Barman was friendly and all we had to eat was crisps and a drink. We didn't have breakfast.
1 nacht verbleven in februari 2024
Reactie van Donna op 2 mrt 2024
Thank you Desmond for taking your time to leave us a review, I am sorry to hear that your visit was not up to our usual standards. If you would like to discuss this further please contact the hotel directly

8/10 – Goed

Simon

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very clean and tidy food superb. One beer can and mouse bate box in my room which i did not appreciate. I would stay again.
1 nacht verbleven in januari 2024
Reactie van Donna op 2 mrt 2024
Thank you Simon for taking your time to leave us a review

10/10 – Uitstekend

David

1 nacht verbleven in januari 2024
Reactie van Donna op 1 feb 2024
Thank you David for taking your time to leave us such a excellent review. We are glad you enjoyed your stay and hope to see you again

10/10 – Uitstekend

Jason

1 nacht verbleven in januari 2024
Reactie van Donna op 24 jan 2024
Thank you Jason for taking your time to leave us such a excellent review. We are glad you enjoyed your stay and hope to see you again

4/10 – Matig

Andrew

Positief: Netheid
Negatief: Staat van de accommodatie en faciliteiten
Not Great
If you’re a light sleeper don’t try this hotel.. Creeking floor boards, thin walls and noisy banging doors will keep you awake. Tired chain hotel with average rooms, dripping taps and broken shower hose. Nice location though…
2 nachten verbleven in januari 2024
Reactie van Donna op 24 jan 2024
Thank you Andrew for taking your time to leave us a review, your feedback is appreciated and we hope to see you again

6/10 – Redelijk

Bryan

Zakenreiziger
Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Noisey neighbours
Very noisey at night , tap dripping every night and in need of a good overall in general
4 nachten verbleven in december 2023
Reactie van Donna op 22 dec 2023
Thank you Bryan for taking your time to leave us a review, your feedback is always appreciated. I am sorry to hear about the tap and will look into getting this fixed.

8/10 – Goed

Sandra

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Lovely room, friendly staff and ticked all the boxes for an overnight stay for work in Bath. Lovely old building which gave a quirkiness that I prefer over a modern, purpose built hotel. High ceilings, sloping floors and beautiful wooden beams. My room had a very comfortable bed and stylish furnishings. And the staff were friendly and helpful. Decor is a little tired and some of the food choices on the menu weren’t available on the night I stayed. Would book again
1 nacht verbleven in december 2023
Reactie van Donna op 24 jan 2024
Thank you Sandra for taking your time to leave us such a great review. We are glad you enjoyed your stay and hope to see you again

8/10 – Goed

Hannah

Reisde met familie
Positief: Netheid, personeel en service
Staff were great and very friendly. Property is a little tired and needs some mending and painting but for a nights stay close to Bath it was excellent value.
1 nacht verbleven in november 2023
Reactie van Donna op 28 nov 2023
Thank you Hannah for taking your time to leave us a review. I have passed your comments over to our property team

4/10 – Matig

Neisha

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We checked in and they insisted we pay before we see the room, we now know why. Dirty, unclean rooms, marked tea cups. Bathroom door did not shut nor did shower cubical, door off runners. Noisy and had a musty smell. We nearly didnt stay but were 3 hrs away from home
1 nacht verbleven in november 2023
Reactie van Donna op 2 mrt 2024
Thank you Neisha for taking your time to leave us a review, I am sorry to hear that your visit was not up to our usual standards. If you would like to discuss this further please contact the hotel directly

6/10 – Redelijk

Steven

Reisde met partner
Positief: Personeel en service
It was convenient and reasonably priced, but it was very cold in the room and there was loud music playing all night
2 nachten verbleven in november 2023
Reactie van Donna op 24 nov 2023
Thank you Steven for taking your time to leave us a review. I am sorry to hear that your stay was no up to our usual standard and am still investigating as to where the music was coming from

10/10 – Uitstekend

sharon, island pond

Zakenreiziger, Reisde met familie
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in oktober 2023
Reactie van Donna op 8 nov 2023
Thank you Sharon for taking your time to leave us such a excellent review. We are glad you enjoyed your stay and hope to see you again

6/10 – Redelijk

Graham

Zakenreiziger
Positief: Netheid
Negatief: Comfort kamer
Don't like cold showers
The hotel itself is decent enough. Room comfortable, but no hot water in the shower in the morning. Reported to reception and met with the standard "I do apologise" which roughly translated means "oh well, not much you can do about that now". Poor.
1 nacht verbleven in oktober 2023
Reactie van Donna op 18 okt 2023
Thank you Graham for taking our time to leave us a review, we are investigating as why there was no hot water

2/10 – Ontzettend slecht

Andrew

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in oktober 2023
Reactie van Donna op 8 nov 2023
Thank you Andrew for taking your time to leave us a review, your feedback is appreciated. Is there anything we could do to improve your score?

8/10 – Goed

John

Zakenreiziger
Positief: Netheid, personeel en service en comfort kamer
1 nacht verbleven in oktober 2023
Reactie van Donna op 11 okt 2023
Thank you John for taking your time to leave us such a great review, we are glad you enjoyed your stay and hope to see you again

6/10 – Redelijk

Howard

Positief: Netheid, personeel en service
1 nacht verbleven in september 2023
Reactie van Donna op 3 okt 2023
Thank you Howard for taking you time to leave us a review

8/10 – Goed

Robert

Reisde met familie
1
1 nacht verbleven in september 2023
Reactie van Donna op 3 okt 2023
Thank you Robert for taking your time to leave us a review, we are glad you enjoyed your stay and hope to see you again

10/10 – Uitstekend

Ester

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great
Great place to stay!
2 nachten verbleven in september 2023
Reactie van Donna op 22 sep 2023
Thank you Ester for taking your time to leave us such a excellent review, we are glad you enjoyed your stay and hope to see you again

10/10 – Uitstekend

Martin

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in augustus 2023
Reactie van Donna op 22 sep 2023
Thank you Martin for taking your time to leave us such a excellent review, we are glad you enjoyed your stay and hope to see you again

8/10 – Goed

Steve

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good food and beer
My second stay. Ticked all my boxes, comfort, good bed and shower, great steak, well kept beer. As always, maybe 1 more front of house staff member would not go amiss. Everyone friendly and pleasant. Will stay again when next in the area. Love the garden in the sun.
1 nacht verbleven in augustus 2023
Reactie van Donna op 18 aug 2023
Thank you Steve for taking your time to leave us such a great review. We are glad you enjoyed your stay and hope to see you again

8/10 – Goed

Jane

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I like this place and we enjoyed our brief stay I have eaten here a few times Lovely feel about the place But bit of painting is needed
1 nacht verbleven in augustus 2023
Reactie van Donna op 16 aug 2023
Thank you Jane for taking your time to leave us such a great review. We are glad you enjoyed your stay and hope to see you again

2/10 – Ontzettend slecht

Colin

3 nachten verbleven in juli 2023
Reactie van Donna op 5 aug 2023
Thank you Colin for taking your time time to leave us a review. Your feedback is appreciated

10/10 – Uitstekend

Paula

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in juli 2023
Reactie van Donna op 26 jul 2023
Thank you Paula for taking your time to leave us such a excellent review. We are glad you enjoyed your stay and hope to see you again

10/10 – Uitstekend

Minchael

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in juli 2023
Reactie van Donna op 25 jul 2023
Thank you Minchael for taking your time to leave us such a excellent review, we are glad you enjoyed your stay and hope to see you again

10/10 – Uitstekend

Benjamin

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in juli 2023
Reactie van Donna op 25 jul 2023
Thank you Benjamin for taking your time to leave us such a excellent review, we are glad you enjoyed your stay and hope to see you again

10/10 – Uitstekend

Erin

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very accommodating
The staff at cross hands were so accommodating towards my needs this trip. I was attending a wedding that started at 12 and they allowed me to pick up my key on the understanding my room was not yet prepared and so didnt have access so I didnt have to return to check in. A small gesture that was a great help and allowed me to enjoy the day. The room was simple but spacious and came with a fan to help keep cool on a humid night.
1 nacht verbleven in juli 2023
Reactie van Donna op 11 jul 2023
Than you Erin for taking your time to leave us such a excellent review, we are glad you enjoyed your visit and hope to see you again

8/10 – Goed

Jennifer

Zakenreiziger
Positief: Netheid, personeel en service en comfort kamer
Great quiet location.
Lovely quiet area with ample parking. Hotel room and furnishings can be updated but the water pressure was excellent.
3 nachten verbleven in juli 2023
Reactie van Donna op 11 jul 2023
Thank you Jennifer for taking your time to leave us such a great review. We are glad you enjoyed your stay and hope to see you again

8/10 – Goed

Anthony

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Pleasantly surprised
Good food, and friendly staff. Single room was OK although wasn’t keen on the broken window latch for a ground floor room… Plenty of parking and easy to get to, just 15 mins from Bristol..
1 nacht verbleven in juli 2023
Reactie van Donna op 11 jul 2023
Thank you Anthony for taking your time to leave us such a great review. We will look into the window latch and hope to see you again

6/10 – Redelijk

Terence

Reisde met partner
Positief: Netheid, personeel en service
Room was in need of redecoration and old single glazed windows were in poor condition.Beds were comfortable and it was very quiet.
2 nachten verbleven in juli 2023
Reactie van Donna op 6 jul 2023
Thank you for taking your time to leave us a review, your feedback is appreciated. I have passed your comments over to our property team

8/10 – Goed

Jason

1 nacht verbleven in juli 2023
Reactie van Donna op 5 jul 2023
Thank you Jason for taking your time to leave us such a great review. We are glad you enjoyed your stay and hope to see you again

10/10 – Uitstekend

Clive

1 nacht verbleven in juli 2023
Reactie van Donna op 4 jul 2023
Thank you Clive for taking your time to leave us such a excellent review. We are glad you enjoyed your stay and hope to see you again

2/10 – Ontzettend slecht

Richard

1 nacht verbleven in juni 2023
Reactie van Donna op 20 jun 2023
Thank you Richard for taking your time to leave us a review, your feedback is appreciated

8/10 – Goed

Deborah

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Ideal property to stay at when attending an event at Westonbirt Artobortum. Very friendly and welcoming staff. Plenty of parking and is on a quiet location where you can sit back and relax in the garden. Will definitely bexreturning
2 nachten verbleven in juni 2023
Reactie van Donna op 17 jun 2023
Thank you Deborah for taking your time to leave us such a great review. We are glad you enjoyed your stay and hope to see you again

4/10 – Matig

John

Positief: Netheid, personeel en service en comfort kamer
2 nachten verbleven in juni 2023
Reactie van Donna op 10 jun 2023
Thank you John for taking your time to leave us a review, your feedback is always appreciated

8/10 – Goed

Emma

2 nachten verbleven in mei 2023
Reactie van Donna op 4 jul 2023
Thank you Emma for taking your time to leave us a review your feedback is appreciated

10/10 – Uitstekend

Paul

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Staff were very polite
1 nacht verbleven in mei 2023
Reactie van Donna op 30 mei 2023
Thank you Paul for taking your time to leave us such a excellent review. We are glad you enjoyed your stay and hope to se you again

8/10 – Goed

Angela

Reisde met een groep
Positief: Personeel en service
Helpful friendly staff . Excellent safe parking . Loved the adjoining ‘ancient orchard ‘.room ok though rather too warm . Please think about lighter weight duvets for summer!
1 nacht verbleven in mei 2023
Reactie van Donna op 30 mei 2023
Thank you for taking your time to leave us a review, we are glad you enjoyed your stay and hope to see you again

6/10 – Redelijk

Geverifieerde reiziger

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Negatief: Personeel en service
Poor service
Very poor service was phoned up to let me now no hot water was promised it would be fixed next day no call second day on my arrival back at hotel from work 7 .oclock to find still no hot water only to be told you would have to see manager in morning boiled kettle to fill sink for a wash i booked myself another hotel for the rest of my stay seen manager in morning who gave me a refund for the night i was not staying and £20 for my 2 nights of no hot water
3 nachten verbleven in mei 2023
Reactie van Donna op 30 mei 2023
Thank you for taking your time to leave us a review your feedback is appreciated

4/10 – Matig

Mark

1 nacht verbleven in april 2023
Reactie van Donna op 15 apr 2023
Thank you Mark for taking your time to leave us a review, your feedback is appreciated

10/10 – Uitstekend

Pavitar

2 nachten verbleven in april 2023
Reactie van Donna op 12 apr 2023
Thank you for taking your time to leave us a excellent review. We are glad you enjoyed your stay and hope to see you again

8/10 – Goed

Adam

Zakenreiziger
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Would recommend for value
4 nachten verbleven in maart 2023
Reactie van Donna op 4 apr 2023
Thank you Adam for taking your time to leave us a review, we are glad you enjoyed your stay and hope to see you again

10/10 – Uitstekend

Harry

1 nacht verbleven in maart 2023
Reactie van Donna op 14 mrt 2023
Thank you Harry for taking your time to leave us such a excellent review. We are glad you enjoyed your stay and hope to see you again

8/10 – Goed

Susan

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Negatief: Comfort kamer
Very little heating in bathroom
1 nacht verbleven in februari 2023
Reactie van Donna op 8 mrt 2023
Thank you Susan for taking your time to leave us a review. We are glad you enjoyed your stay and we hope to see you again

10/10 – Uitstekend

Carolyn

Reisde met partner
good value , nice staff , good food reasonable priced restaurant . comfy beds , clean , cant fault it
1 nacht verbleven in maart 2023
Reactie van donna op 8 mrt 2023
Thank you Carolyn for taking your time to leave us such a great review, we are glad you enjoyed your stay and hope to see you again