Accor Hotels-accommodaties in Busan

"The appartment itself was clean and nicely decorated, but the service and comfort is nothing like adverised. First of all, after booking you receive an email with the information that check-in details will be distributed 48h upftont. I did not receive anything, so 24upfront I contacted the property. The chat option is a bot and omly speaks Korean. Via de homewebsite you can reach a human, that translates to English. Their policy is to email the details at 11am on the day of your stay? Why send me an email with 48h… When I arrived in the room I found a big screen on the wall that controlls everything. It cant switch to english, and you need it to switch of the heating device. Great! The next day I wanted to enjoy the pool and gym, like they advertised in their pictures. Turns out you have to pay additional (almost the price of the room itself) per day to use both. They say it is mentioned in the small remarks, and that it is ownef by an other company. But seriously: they use the pictures as it is their own property. On top of that there is no reception, no housekeeping and an extra towel is very difficult to get. Even if you reach a human on the Korean chatfunction (which also starts with a non-english chatbot). This ‘hotel’ was more expensive then hotels with same rarting and quality in the same neighbourhood. I paid extra for this ‘hotel’ due to looks of the room, the pool an gym. What you get is an ok room, difficult communication and not the extra comfort you pay for. "

"Good for a few nights. The hotel is a bit dated and could use a makeover. Shower was a bit weak. The staff is friendly and cleaning service decent. In the lobby there is a good Japanese restaurant and two convenient stores for snacks, fruit and drinks. "

"Staff"

"It was a beautiful stay with a great view. The room was species and super clean. Staff helper us out whenever we asked. "

"The room is clean, breakfast only 3 choices possible, no fruit and joghurt. The surrounding was a bit noisy. The hotel was Difficult to find. "