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Beoordelingen van DoubleTree by Hilton Hotel Cairns

4.5 out of 5
DoubleTree by Hilton Hotel Cairns
121-123 The Esplanade & Florence St, Cairns, QLD

Beoordelingen

8,6

Uitstekend

Gastenscore: 10 - Uitstekend. 459 van 1002 beoordelingen" "
Gastenscore: 8 - Goed. 373 van 1002 beoordelingen" "
Gastenscore: 6 - Redelijk. 103 van 1002 beoordelingen" "
Gastenscore: 4 - Matig. 47 van 1002 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 20 van 1002 beoordelingen" "

8,6/10

Netheid

9,0/10

Personeel en service

8,2/10

Voorzieningen

8,0/10

Staat van de accommodatie en faciliteiten

8,2/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Lucille, Springfield

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location
3 nachten verbleven in maart 2024
Reactie van Hilton Cairns Team op 26 apr 2024
Dear Lucille,Thank you for your recent review of DoubleTree Cairns left on Expedia. It is pleasing to see your perfect score and read that you found our central location a highlight of your time with us. We look forward to seeing you again at DoubleTree Cairns

8/10 – Goed

Joerg

6 nachten verbleven in april 2024

8/10 – Goed

Michael

Positief: Netheid, personeel en service
7 nachten verbleven in april 2024
Reactie van Adila - Commercial Team op 11 apr 2024
Dear Michael, thank you for taking the time to leave a review about your recent stay at DoubleTree by Hilton Cairns. We are glad to read you enjoyed your stay with us and look forward to welcoming you back soon.

4/10 – Matig

Indika

Reisde met familie
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
F&B staff wasn’t good specially one of the supervisor lady
4 nachten verbleven in april 2024
Reactie van Adila - Commercial Team op 10 apr 2024
Dear Indika, thank you for taking the time to leave a review about your recent stay at the DoubleTree by Hilton Cairns on Expedia. We appreciate your feedback as we strive to provide the best possible service to every guest. We hope you choose to choose to stay with us again soon.

10/10 – Uitstekend

Diane

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Bien situé-Bon rapport qualité-prix
3 nachten verbleven in maart 2024
Reactie van Adila - Commercial Team op 3 apr 2024
Dear Diane, thank you for taking the time to leave a review about your recent stay at DoubleTree by Hilton Cairns on Expedia. We are pleased to read that you enjoyed your time with us and look forward to welcoming you back soon.

8/10 – Goed

Alan

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice ocean view
3 nachten verbleven in maart 2024
Reactie van Adila - Commercial Team op 27 mrt 2024
Dear Alan, thank you for taking the time to leave a rating about your recent stay at DoubleTree by Hilton Cairns on Expedia. We are thrilled you enjoyed your time with us and look forward to having you back again soon.

8/10 – Goed

Trevor, Carlton

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Only thing I didn’t like was not having a shower recess, was hard getting in and out of a bathtub to have a shower, as well as dangerous if you fall
1 nacht verbleven in maart 2024
Reactie van Adila - Commercial Team op 26 mrt 2024
Dear Trevor, thank you for taking the time to leave a review about your recent stay at DoubleTree by Hilton Cairns. We are pleased you enjoyed your time with us and look forward to having you back soon.

8/10 – Goed

Elizabeth

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Adila - Commercial Team op 21 mrt 2024
Dear Elizabeth, thank you for taking the time to leave a review about your recent stay at DoubleTree by Hilton Cairns. We are thrilled to hear you enjoyed your time with us and look forward to welcoming you back soon.

10/10 – Uitstekend

randall

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It is a good clean property with a great team effort by all of the employees
7 nachten verbleven in maart 2024
Reactie van Adila - Commercial Team op 17 mrt 2024
Dear Randall, thank you for taking the time to write a review about your recent stay at DoubleTree by Hilton Cairns on Expedia. We are thrilled to read you enjoyed you time with us and look forward to having you stay with us again soon.

10/10 – Uitstekend

Shigeru

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
清潔　ビューがいい　スタッフ日本人で対応
1 nacht verbleven in februari 2024
Reactie van Adila - Commercial Team op 1 mrt 2024
Dear Shigeru, thank you for taking the time to leave a review about your recent stay on Expedia. We are pleased to read you enjoyed your time with us and look forward to welcoming you back soon.

6/10 – Redelijk

Rainie

Reisde met partner
Positief: Personeel en service, voorzieningen
We upgraded the room to the King bed with water view, but after we checked in and get to our room. The room’s view was totally different than what we expected as well as what’s being show in the photos. The room we get was on a lower floor and the tree outside blocked all the view. The only good thing here are the staff, all of them are super nice and friendly. Room wise, very disappointed.
Reactie van Adila - Commercial Team op 20 feb 2024
Dear Rainie, thank you for taking the time to leave a review about your recent stay at DoubleTree by Hilton Cairns on Expedia. We are disappointed to hear that you did not have a great experience when it came to the room and the views but pleased to know that you were well looked after by our team. We hope you choose to stay with us again soon.

10/10 – Uitstekend

Stephenie

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
First class all the way!
5 nachten verbleven in februari 2024
Reactie van Adila - Commercial Team op 18 feb 2024
Dear Stephanie, thank you for taking the time to leave a review about your recent stay at DoubleTree by Hilton Cairns. We are so thrilled to read you enjoyed your time with us and look forward to having you stay with us again soon.

10/10 – Uitstekend

jocelyn patricia

5 nachten verbleven in februari 2024
Reactie van Adila - Commercial Team op 18 feb 2024
Dear Jocelyn, thank you for taking the time to leave a rating about your recent stay at DoubleTree by Hilton Cairns. We are so thrilled to read you enjoyed your time with us and look forward to having you stay with us again soon.

10/10 – Uitstekend

Robert

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Well situated and lovely layout. Good amenities and staff
3 nachten verbleven in februari 2024
Reactie van Adila - Commercial Team op 11 feb 2024
Dear Robert, thank you for taking the time to leave a review about your recent stay at DoubleTree by Hilton Cairns on Expedia. We are pleased to read you enjoyed your time with us and look forward to welcoming you back soon.

10/10 – Uitstekend

Mladen

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice and enjoyable place.
2 nachten verbleven in januari 2024
Reactie van Adila - Commercial Team op 11 feb 2024
Dear Mladen, thank you for taking the time to leave a review about your recent stay at DoubleTree by Hilton Cairns on Expedia. We are thrilled to read you enjoyed your time with us and look forward to welcoming you back soon.

10/10 – Uitstekend

Marin

Reisde met partner
Friendly staff upon check in. Rooms very clean
1 nacht verbleven in februari 2024
Reactie van Adila - Commercial Team op 4 feb 2024
Dear Marin, thank you for taking the time to leave us a review on Wotif. We are pleased to read you enjoyed your time with us and we look forward to welcoming you back soon.

6/10 – Redelijk

Carly

3 nachten verbleven in januari 2024
Reactie van Adila - Commercial Team op 20 mrt 2024
Hi Carly, thank you for taking the time to leave a review about your recent stay at DoubleTree by Hilton Cairns on Expedia. We are glad you enjoyed your stay and look forward to seeing you again soon.

8/10 – Goed

Michael

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Almost the best hotel we have stayed in.
Staff are very friendly. Room was nicely laid out with a balconey view to Cairns Harbour. Down Side: No WIFI unless you signed up for the Hilton program. No way to connect laptop to TV, denying access to streaming services. Excellent breakfast, but nothing in the room to make even a cup of soup. Access to a microwave was by means of going to reception with your food you want reheated and get them to reheat it for you. Only food after breakfast was by expensive meals via 'The Vine' from 6.30pm till 8:30pm. Closest access to a food outlet was a 20 minute walk. No mention of a $200-250 holding deposit once you register with reception upon arrival. That was a big surprise.
6 nachten verbleven in januari 2024
Reactie van Adila - Commercial Team op 2 feb 2024
Dear Michael, thank you for taking the time to write a review about your recent stay at DoubleTree by Hilton Cairns and for providing your feedback. We hope to host you again soon.

10/10 – Uitstekend

Ikumi

1 nacht verbleven in januari 2024
Reactie van Adila - Commercial Team op 20 mrt 2024
Hi Ikumi, thank you for taking the time to leave a review about your recent stay at DoubleTree by Hilton Cairns on Expedia. We are glad you enjoyed your stay and look forward to seeing you again soon.

8/10 – Goed

Christian

Reisde met familie
Positief: Netheid, personeel en service en comfort kamer
Good hotel that is getting old and it shows. Being a Hilton partner the service and standar is high. Breakfast was a bit under the standard and the hotel is becoming old. Would stay there again.
5 nachten verbleven in januari 2024
Reactie van Adila - Commercial Team op 25 jan 2024
Dear Christian, thank you for taking the time to leave a review on your recent stay at DoubleTree by Hilton Cairns on Hotels.com. We are pleased to read you had a pleasant stay with us and look forward to welcoming you back soon.

8/10 – Goed

Thai

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Easy to shop, go to many restaurants
3 nachten verbleven in januari 2024
Reactie van Adila - Commercial Team op 21 jan 2024
Dear Thai,Thank you for choosing DoubleTree by Hilton Cairns and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit, and we hope to see you again soon.

8/10 – Goed

CHARLES, Denver

Reisde met familie
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
Overall, a good hotel. Great location and easy access. A great view of the ocean from the room with a beautiful area with trees and a pond in the center of the hotel. Free parking on the street right in front of the hotel. Bed was comfortable with a nice big shower. We found a small live roach in the bathroom when we arrived. Front desk personnel were friendly and helpful but it took a long time for each transaction.
Reactie van Adila - Commercial Team op 21 jan 2024
Dear Charles,Thank you for choosing DoubleTree by Hilton Cairns. We are delighted to read you enjoyed your time with us especially our convenient location, close to all that Cairns has to offer. We look forward to having you stay with us again soon.

8/10 – Goed

Leigh

3 nachten verbleven in januari 2024
Reactie van Adila - Commercial Team op 21 jan 2024
Dear Leigh,Thank you for choosing DoubleTree by Hilton Cairns. We are pleased to read you had a wonderful time with us and hope to have the pleasure of hosting you again soon.

10/10 – Uitstekend

Sho

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in januari 2024
Reactie van Adila - Commercial Team op 17 jan 2024
Dear Sho, Thank you for taking the time to leave a rating about your recent stay at the DoubleTree Cairns. We are pleased to see you enjoyed your time with us and look forward to welcoming you back soon.

8/10 – Goed

Sandra

6 nachten verbleven in januari 2024
Reactie van Adila - Commercial Team op 17 jan 2024
Dear Sandra, thank you for taking the time to leave a review on your recent stay at DoubleTree Cairns. We are pleased to read that you enjoyed your time with us and look forward to welcoming you back soon.

6/10 – Redelijk

Sapna

Positief: Personeel en service, voorzieningen
Negatief: Netheid
3 nachten verbleven in december 2023
Reactie van Adila - Commercial Team op 15 jan 2024
Dear Sapna, thank you for taking the time to leave us a review on Expedia. We are glad you enjoyed your stay with us and look forward to hosting you again soon.

6/10 – Redelijk

William

1 nacht verbleven in januari 2024
Reactie van Adila - Commercial Team op 15 jan 2024
Dear William, thank you for taking the time to leave us a review on Expedia. We are glad you enjoyed your stay with us and look forward to hosting you again soon.

2/10 – Ontzettend slecht

Gurpreet

1 nacht verbleven in januari 2024
Reactie van Adila - Commercial Team op 14 jan 2024
Dear Gurpreet, thank you for taking the time to leave a rating on your recent stay at the DoubleTree. We are disappointed to hear that we fell short of your expectations. We hope you choose to stay with us again, so we are able to provide you with a more memorable experience.

6/10 – Redelijk

Milan, Fremont

Reisde met familie
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Hi, I've yet to reach out to the hotel since I arrived in my country, the USA, on Jan 6th after checking out on the morning of Jan 6th. Upon checkout late in the afternoon, I found several bed bug bites all over my body, including my neck, torso, arms, legs, and feet. They were extremely itchy and painful, and I needed medical attention once I got to my home country later that evening. They prescribed medication and painkillers. I did not have these bites when I checked in. Could you let me know what you will do about this? It has been extremely agonizing throughout my flight, and even upon landing, I had to visit the ER with a high fever and extreme rash and get prescription painkillers. I'll never stay at a Hilton again. I've reached out to hotel management and awaiting their next step on this. Very disappointed with Hilton
2 nachten verbleven in januari 2024
Reactie van Adila - Commercial Team op 14 jan 2024
Dear Milan, thank you for taking a moment to share your experience. We are sorry to learn that this visit fell short of what we strive to deliver and was less enjoyable than it should have been. We have notified the team at DoubleTree and they will be in touch with you shortly. We hope you will still consider Hilton in future.

4/10 – Matig

Hanlu

Negatief: Netheid, personeel en service
The housekeeping staff throw my pajamas on the carpet floor on the first day. And the cleaning staff entered my room with no knock or anything on the last day before I checked out. No or limited training on staff.
6 nachten verbleven in december 2023
Reactie van Adila - Commercial Team op 8 jan 2024
Dear Hanlu, thank you for taking the time to leave us a review. We are disappointed to read that you did not have a positive experience during your stay at DoubleTree Cairns. Thank you for providing us with your feedback and we hope you choose to stay with us again, so we are able to provide you with a much better experience.

10/10 – Uitstekend

Ruben, Richmond

1 nacht verbleven in januari 2024
Reactie van Adila - Commercial Team op 23 jan 2024
Dear Ruben, thank you for taking the time to leave a rating about your recent stay at DoubleTree Cairns on Expedia. We are so thrilled you enjoyed your time with us and look forward to welcoming you back soon.

8/10 – Goed

RISA

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
4 nachten verbleven in december 2023
Reactie van Adila - Commercial Team op 31 jan 2024
Dear Risa, thank you for taking the time to leave a review about your recent stay at DoubleTree. We are pleased to hear that you enjoyed your time with us and look forward to welcoming you back soon.

6/10 – Redelijk

Chanmi

Reisde met familie
Negatief: Netheid, voorzieningen
For the name and reputation, this one missed the mark. Maybe I had higher expectations with Hilton’s prestige - it was just ok.
8 nachten verbleven in december 2023
Reactie van Adila - Commercial Team op 4 jan 2024
Dear Chanmi, thank you for taking the time to leave us a review on Expedia. We are disappointed to know you did not have a positive stay at DoubleTree Cairns. We hope to welcome you back so we are able to provide you with a much more positive experience.

6/10 – Redelijk

SHINYA

Reisde met partner
Positief: Personeel en service
Reactie van Adila - Commercial Team op 7 feb 2024
Dear Shinya, thank you for taking the time to leave a rating about your recent stay at DoubleTree Cairns. We are pleased that you enjoyed your stay with us and look forward to welcoming you back soon.

8/10 – Goed

Wanyun

1 nacht verbleven in december 2023
Reactie van Adila - Commercial Team op 17 jan 2024
Dear Wanyun, Thank you for taking the time to leave a rating about your recent stay at the DoubleTree Cairns. We are pleased to see you enjoyed your time with us and look forward to welcoming you back soon.

4/10 – Matig

Risa

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Room service wasn’t great, lasagna was over cooked - really dry and hard, fish & chips - fish was like KFC. We saw a cockroach in the room. The two of the light switches weren’t working. We liked beds - nice and comfortable. Overall, it wasn’t what we expected, doesn’t worth the price. We were so disappointed, won’t come back.
3 nachten verbleven in december 2023
Reactie van Adila - Commercial Team op 27 dec 2023
Dear Risa, thank you for taking the time to leave a review on Expedia about your stay at DoubleTree Cairns. We are disappointed to read that we did not meet your expectations. We hope you choose to stay with us again, so we are able to create a more memorable experience for you.

10/10 – Uitstekend

Fred

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Adila - Commercial Team op 27 dec 2023
Dear Fred thank you for taking the time to leave a rating on your recent stay at DoubleTree Cains on Expedia. We are pleased that you enjoyed your time with us and look forward to welcoming you back soon.

10/10 – Uitstekend

Mary

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in december 2023
Reactie van Adila - Commercial Team op 27 dec 2023
Dear Mary, thank you for taking the time to leave a rating on your recent stay at DoubleTree Cains on Wotif. We are pleased that you enjoyed your time with us and look forward to welcoming you back soon.

10/10 – Uitstekend

Sam

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in december 2023
Reactie van Adila - Commercial Team op 21 dec 2023
Dear Sam, thank you for taking the time to leave a rating for DoubleTree Cairns on Hotels.com. We are pleased to see that you enjoyed your stay with us. We look forward to welcoming you back soon.

10/10 – Uitstekend

Chun Kit

3 nachten verbleven in december 2023
Reactie van Adila - Commercial Team op 19 dec 2023
Dear Chun,Thank you for taking the time to leave a 5 star rating on Expedia for your recent stay at DoubleTree Cairns. We are pleased that you enjoyed your stay with us and look forward to welcoming you back soon!

10/10 – Uitstekend

Sue

Positief: Netheid, personeel en service en voorzieningen
The hilton hotel is very clean and beautifully scented from the moment you went through to the lobby/room. I had hot water issues as in there wasn’t any and they did take awhile to fix issue. I was told in the end to leave shower on for 10 minutes and the hot water should be through. What an awful amount of water to waste.
4 nachten verbleven in december 2023
Reactie van Adila - Commercial Team op 18 dec 2023
Hi Sue, thank you for taking the time to leave a review on Wotif on your recent stay at DoubleTree Cairns. We are pleased to read you enjoy your time with us and look forward to welcoming you back soon.

8/10 – Goed

Ry

1 nacht verbleven in december 2023
Reactie van Adila - Commercial Team op 4 jan 2024
Dear Ry, thank you for taking the time to leave a positive rating on your recent stay at DoubleTree Cairns. We look forward to welcoming you back soon.

2/10 – Ontzettend slecht

Steven

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in december 2023
Reactie van Adila - Commercial Team op 18 dec 2023
Dear Steven, thank you for taking the time to leave your rating on your recent stay at DoubleTree Cairns on Wotif. We are disappointed to read that you did not have a great stay with us. If you do choose to stay at DoubleTree Cairns again, we would love to provide you with a much better experience.

10/10 – Uitstekend

Jonna

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van Adila - Commercial Team op 11 dec 2023
Hi Jonna, thank you for your positive review about your recent stay at the DoubleTree Hilton Cairns on Hotels.com. We look forward to welcoming you back soon.

10/10 – Uitstekend

Hemen

6 nachten verbleven in november 2023
Reactie van Adila - Commercial Team op 11 dec 2023
Hi Hemen, thank you for your positive review about your recent stay at the DoubleTree Hilton Cairns on Hotels.com. We look forward to welcoming you back soon.

10/10 – Uitstekend

Michael, Greenfield

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean, quiet, great breakfast, great location for aquarium, Reef Center, and many dining options
4 nachten verbleven in november 2023
Reactie van Adila - Commercial Team op 11 dec 2023
Hi Michael, thank you for review on your recent say at DoubleTree Cairns on Expedia. We are thrilled to read that you enjoyed your stay with us especially our convenient location, close to all that Cairns has to offer. We are pleased that you enjoyed our buffet breakfast at The Atrium, the prefect way to kickstart your day. We look forward to welcoming you back to the DoubleTree soon.

8/10 – Goed

Julie Ann

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Just far away enough from the hustle of the harbor, but next to the Esplanade. The spread at the Vino Bar was great too. Service excelled!
5 nachten verbleven in november 2023
Reactie van Adila - Commercial Team op 29 nov 2023
Dear Julie, thank you for taking the time to write a review on your recent stay at DoubleTree by Hilton Cairns on Expedia. We are thrilled to hear that you enjoyed your stay with us especially our location where you can stay comfortably but still enjoy our various cafes & restaurants just a short walk away. Our team always strive to provide every guest with the best possible service. We look forward to welcoming you back soon!

8/10 – Goed

Shohei

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en voorzieningen
Staff is kind and Price is reasonable. Facility is little bit old , but it’s not big deal.
5 nachten verbleven in november 2023
Reactie van DoubleTree Cairns Team op 17 nov 2023
Shohei, thank you for your great score left on Expedia from your stay with us at DoubleTree Cairns - we are thrilled that you enjoyed your interactions with our team and that this contributed to an enjoyable time in Cairns. We look forward to welcoming you back again one day

2/10 – Ontzettend slecht

Muhammad Nadir

1 nacht verbleven in november 2023
Reactie van Adila - Commercial Team op 11 dec 2023
Hi Muhammad, thank you for leaving a review on your recent stay at the DoubleTree Cairns. We are disappointed to see that you did not have the best experience. We do hope you choose to stay at the DoubleTree Cairns again in the future, where we will be able to provide you with the best possible service.

8/10 – Goed

Sophea

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Tiny insects found in the bed
3 nachten verbleven in november 2023
Reactie van DoubleTree Cairns Team op 13 nov 2023
Thank you for bringing this to our attention, and we sincerely apologise for any inconvenience you experienced during your stay. Your feedback is crucial to our continuous improvement and we appreciate your understanding as we address this matter.