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Beoordelingen van Emerald Hotel & Suites

2.5 out of 5
Emerald Hotel & Suites
Sunridge Blvd North East, 2750, Calgary, AB

Beoordelingen

5,0
Gastenscore: 10 - Uitstekend. 21 van 163 beoordelingen" "
Gastenscore: 8 - Goed. 17 van 163 beoordelingen" "
Gastenscore: 6 - Redelijk. 34 van 163 beoordelingen" "
Gastenscore: 4 - Matig. 37 van 163 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 54 van 163 beoordelingen" "

5,2/10

Netheid

5,8/10

Personeel en service

4,6/10

Voorzieningen

4,4/10

Staat van de accommodatie en faciliteiten

4,8/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Roderick van

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
The staff was very friendly, the room was big and clean. It was a bit noisy, but i don't know if that was the hotel of the neighbours. A nice airport hotel.
1 nacht verbleven in april 2024
Reactie van General Manager op 26 apr 2024
Hello Thank you very much for the excellent review, we are delighted to know you enjoyed your stay with us.We look forward to welcoming you back soon.

2/10 – Ontzettend slecht

Divyansh Kumar

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024

4/10 – Matig

Jonathan

Zakenreiziger
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Room was dirty and stunk like cigarette smoke. I checked in at 5 and there were people (staff) in my room, with the door and windows opened. I had an event to get to and did not have time to switch rooms or I would have. Breakfast was not good. An apple, donut, old toast, and a juice box that was pre wrapped and I picked it up at the front desk. I would not stay here again, lots of better options I the same price range or cheaper.
1 nacht verbleven in april 2024

2/10 – Ontzettend slecht

Michelle

Zakenreiziger, Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We were given a room that is really dirty, the bed is wiggling, no floor mat, no hand towels and staff that is not very accommodating and doesn’t answer calls. I hope Expedia does not include this hotel in their list of partners. Super disappointed
1 nacht verbleven in april 2024

2/10 – Ontzettend slecht

ardalan

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We did not feel safe and there was a horrible smell in the hallways and it was dirty as well around the property but not much dirt inside of the room. I don't recommend it.
1 nacht verbleven in april 2024

2/10 – Ontzettend slecht

Jessica

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I checked in and immediately left after seeing the room. On the way to the room the elevator sounded like it was going to break down. There was a wet mop on the carpet. The hotel had a weird smell to it, moldy and musty. We asked for a refund due to the condition and was denied. We booked into another hotel in the parking lot leaving
1 nacht verbleven in april 2024
Reactie van General Manager op 29 apr 2024
Hello,Please accept my sincere apologies for what was an unpleasant experience for you at our hotel. I am already looking into the matter in order to ensure that it doesn't happen again. We do strive hard to provide that 100% satisfaction to all our valued guests, and I deeply regret we failed in your case. Thank you for sharing your experience with us, so that we can address our lack of performance moving forward. Please reach out to us the next time you are in town as I would like to make your stay a much more pleasant one

6/10 – Redelijk

Pankaj

Reisde met een groep
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Overall avg experience but need to focus on cleanliness
1 nacht verbleven in april 2024
Reactie van General Manager op 29 apr 2024
Thank you for staying with us. We appreciate your feedback. I apologize for the condition of your room. I will be speaking with housekeeping staff. Thank you for letting me know. Again I am sorry.

4/10 – Matig

Jessica

Reisde met een groep, Zakenreiziger, Reisde met familie
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
It feels like they’re running a homeless camp or halfway house out of this place. I never felt safe in the elevator or at night. People noisy in the halls at all hours of the night. I had to clean the furniture and doors because they were so disgusting. The bed was so uncomfortable and the pillows were folded in half to seem bigger. The space was good with a decent layout but it’s a shame the rest was so hard to get over. I will not be going back and I don’t recommend it for anyone with a family.
3 nachten verbleven in april 2024
Reactie van General Manager op 29 apr 2024
Hello,Please accept my sincere apologies for what was an unpleasant experience for you at our hotel. I am already looking into the matter in order to ensure that it doesn't happen again. We do strive hard to provide that 100% satisfaction to all our valued guests, and I deeply regret we failed in your case. Thank you for sharing your experience with us, so that we can address our lack of performance moving forward. Please reach out to us the next time you are in town as I would like to make your stay a much more pleasant one

6/10 – Redelijk

Jason, Edmonton

Reisde met een groep
Positief: Netheid
2 nachten verbleven in april 2024
Reactie van General Manager op 29 apr 2024
Hello Thank you very much for the excellent review, we are delighted to know you enjoyed your stay with us.We look forward to welcoming you back soon.

6/10 – Redelijk

Karim

Reisde met familie
Property was alright but good for the price. Breakfast was takeaway in a package with Juice, bread and jam also a muffin or donut (not bad) and apple). I would stay again for the price.
2 nachten verbleven in april 2024
Reactie van General Manager op 29 apr 2024
Hello Thank you very much for the excellent review, we are delighted to know you enjoyed your stay with us.I apologize for breakfast. We are working on improvements. Again I apologize.We look forward to welcoming you back soon.

10/10 – Uitstekend

Gurpreet

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice
1 nacht verbleven in april 2024
Reactie van General Manager op 29 apr 2024
Hello Thank you very much for the excellent review, we are delighted to know you enjoyed your stay with us.We look forward to welcoming you back soon.

6/10 – Redelijk

Marites

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van General Manager op 29 apr 2024
Hello Thank you very much for the excellent review, we are delighted to know you enjoyed your stay with us.We look forward to welcoming you back soon.

8/10 – Goed

Leslie, Edmonton

Positief: Netheid, personeel en service
For price it is ok , but was noisy and allot of people just hanging around the outside
2 nachten verbleven in april 2024
Reactie van General Manager op 26 apr 2024
Hello Guest name ,Thank you very much for the great review and feedback, we are delighted to know you enjoyed our rooms.We will look into your concern with our team members and make sure this does not happen again.We look forward to welcoming you back soon.

10/10 – Uitstekend

Bethel

Reisde met partner
Positief: Netheid
It’s good for the price
1 nacht verbleven in april 2024
Reactie van General Manager op 26 apr 2024
Hello ,Thank you very much for the great review and feedback, we are delighted to know you enjoyed our rooms.

2/10 – Ontzettend slecht

Paul

Zakenreiziger, Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Need clean hallways they Stinks, only have 1 big Towel for be use 2 people 2 small hand Towels & 1 face cloth. Bed qas broken, Blankets on the bed didn't even fit.
1 nacht verbleven in april 2024
Reactie van General Manager op 26 apr 2024
Hello ,Thank you very much for your review and feedback, we sincerely apologize for the unfortunate experience you had with us. I will review our standards and expectations with our team to guarantee this does not happen again.We would love to welcome you back and ensure you have a wonderful experience with us.

4/10 – Matig

Carl Ericson, Banff

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
The property was quite convenient as it was close to the airport but I think that’s it. We’re grateful for the upgrade but the room didn’t seem fully ready, no cutleries or anything despite having a kitchenette; limited pillows for a king bed, and just the overall property not being utilized to it’s best potential. There was also a random stranger seemingly “homeless”, that kept knocking on the door and that didn’t make us feel safe even after reporting it to the front desk many a times, we even saw him outside just walking about and returning again the day after; they just didn’t seem to prioritize safety that way.
2 nachten verbleven in april 2024
Reactie van General Manager op 26 apr 2024
Hello ,Thank you very much for your review and feedback, we sincerely apologize for the unfortunate experience you had with us. I will review our standards and expectations with our team to guarantee this does not happen again.We would love to welcome you back and ensure you have a wonderful experience with us.

6/10 – Redelijk

Li

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van General Manager op 29 apr 2024
Hello Thank you very much for the excellent review, we are delighted to know you enjoyed your stay with us.We look forward to welcoming you back soon.

4/10 – Matig

Khaleel

Positief: Netheid
Negatief: Personeel en service
2 nachten verbleven in april 2024
Reactie van General Manager op 29 apr 2024
Hello Thank you very much for the excellent review, we are delighted to know you enjoyed your stay with us.We look forward to welcoming you back soon.

2/10 – Ontzettend slecht

Mahyar

Zakenreiziger
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
smell smoke in all hallways, the bed moves during the night and not convenient, electricity outlet in the washroom and behind TV didn't work.
1 nacht verbleven in april 2024
Reactie van General Manager op 26 apr 2024
Thank you for staying with us. We appreciate your feedback. I apologize for the condition of your room. I will be speaking with housekeeping and maintenance staff. Thank you for letting me know. Again I am sorry.

6/10 – Redelijk

Gaurang

Negatief: Voorzieningen
Not proper service
1 nacht verbleven in april 2024
Reactie van General Manager op 26 apr 2024
Hello ,Thank you very much for your review and feedback, we sincerely apologize for the unfortunate experience you had with us. I will review our standards and expectations with our team to guarantee this does not happen again.We would love to welcome you back and ensure you have a wonderful experience with us.

10/10 – Uitstekend

Danika

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Rooms are nice but as someone staying alone, it can be nerve wracking and loud
1 nacht verbleven in april 2024
Reactie van General Manager op 26 apr 2024
Hello Thank you very much for the excellent review, we are delighted to know you enjoyed your stay with us.We look forward to welcoming you back soon.

2/10 – Ontzettend slecht

Mir

Negatief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van General Manager op 29 apr 2024
Hello Thank you very much for the excellent review, we are delighted to know you enjoyed your stay with us.We look forward to welcoming you back soon.

8/10 – Goed

harry

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
cheap prices. still no ice machines
6 nachten verbleven in april 2024
Reactie van General Manager op 26 apr 2024
Hello ,Thank you very much for your review and feedback, we sincerely apologize for the unfortunate experience you had with us. I will review our standards and expectations with our team to guarantee this does not happen again.We would love to welcome you back and ensure you have a wonderful experience with us.

10/10 – Uitstekend

EliasOmer

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very good
4 nachten verbleven in april 2024
Reactie van General Manager op 26 apr 2024
Hello Thank you very much for the excellent review, we are delighted to know you enjoyed your stay with us.We look forward to welcoming you back soon.

10/10 – Uitstekend

Bhupinder

Zakenreiziger
Positief: Voorzieningen
good
1 nacht verbleven in april 2024
Reactie van General Manager op 26 apr 2024
Hello Thank you very much for the excellent review, we are delighted to know you enjoyed your stay with us.We look forward to welcoming you back soon.

2/10 – Ontzettend slecht

Nancy, Sherwood Park

Reisde met partner
Negatief: Netheid, staat van de accommodatie en faciliteiten
Too many homeless around the hotel & front entrance. Facility is limited to certain ethnicity even the lobby music at loud volume is set at Indian songs which other nationalities wouldnt understand or appreciate. Carpet too dirty & elevator as well. Breakfast was so disappointing. Was given only in a prepack that we couldnt even eat as there was no orher option. Toast was even stale. Worse experience ever
1 nacht verbleven in april 2024
Reactie van General Manager op 16 apr 2024
Thank you very much for your review and feedback, we sincerely apologize for the unfortunate experience you had with us. I will review our standards and expectations with our team to guarantee this does not happen again.We would love to welcome you back and ensure you have a wonderful experience with us.

2/10 – Ontzettend slecht

Alexis

Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Very strong smell of ammonia in hallway and room, it gave me a headache. The latch on my door was broken and I got stuck in my room for an hour. There was a lot of homeless people. There was no actual free breakfast, they gave us stale cold toast and a donut and it was really bad I just threw it out. Mattress horribly uncomfortable. The room looked really dirty. The bar downstairs was blasting loud music at 11 pm and I asked the front desk to get them to turn it down and they said there wasn’t anything they could do. Walls are also paper thin.
1 nacht verbleven in april 2024
Reactie van General Manager op 16 apr 2024
Please accept my sincere apologies for what was an unpleasant experience for you at our hotel. I am already looking into the matter in order to ensure that it doesn't happen again. We do strive hard to provide that 100% satisfaction to all our valued guests, and I deeply regret we failed in your case. Thank you for sharing your experience with us, so that we can address our lack of performance moving forward. Please reach out to us the next time you are in town as I would like to make your stay a much more pleasant one

6/10 – Redelijk

CAROL

Positief: Netheid
Negatief: Personeel en service
Garbage cracked sidewalks easily could trip and fall expecialy seniors
2 nachten verbleven in april 2024
Reactie van General Manager op 16 apr 2024
Thank you very much for your review and feedback, we sincerely apologize for the unfortunate experience you had with us. I will review our standards and expectations with our team to guarantee this does not happen again.We would love to welcome you back and ensure you have a wonderful experience with us.

2/10 – Ontzettend slecht

simranjit

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Dirty, stinky
1 nacht verbleven in april 2024
Reactie van General Manager op 16 apr 2024
Please accept my sincere apologies for what was an unpleasant experience for you at our hotel. I am already looking into the matter in order to ensure that it doesn't happen again. We do strive hard to provide that 100% satisfaction to all our valued guests, and I deeply regret we failed in your case. Thank you for sharing your experience with us, so that we can address our lack of performance moving forward. Please reach out to us the next time you are in town as I would like to make your stay a much more pleasant one

6/10 – Redelijk

Misty

Positief: Personeel en service
Negatief: Netheid
There was a lot of garbage in the hallway, one of the beds in my room had dirty sheets. There were stains on the curtains. I was on the 3rd floor and I could hear the music and party from the restaurant on the main floor. The walls were thin as I could hear the neighbors very clearly.
1 nacht verbleven in april 2024
Reactie van General Manager op 16 apr 2024
Thank you very much for your review and feedback, we sincerely apologize for the unfortunate experience you had with us. I will review our standards and expectations with our team to guarantee this does not happen again.We would love to welcome you back and ensure you have a wonderful experience with us.

6/10 – Redelijk

Tiffany

Negatief: Staat van de accommodatie en faciliteiten
There were cops when i pulled up to the property. The building smelled, and the hallway smelled like animals and smoke. The pillows were very small
1 nacht verbleven in april 2024
Reactie van General Manager op 16 apr 2024
Please accept my sincere apologies for what was an unpleasant experience for you at our hotel. I am already looking into the matter in order to ensure that it doesn't happen again. We do strive hard to provide that 100% satisfaction to all our valued guests, and I deeply regret we failed in your case. Thank you for sharing your experience with us, so that we can address our lack of performance moving forward. Please reach out to us the next time you are in town as I would like to make your stay a much more pleasant one

2/10 – Ontzettend slecht

Danika, calgary

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The worst possible vibe - pettiness, discrimination, employee loudly trying to make you embarrassed, and racism "smoking white trash" when I don't even smoke, and "too white to be xyz's relative so she's lying" etc etc. Regardless, they charged me an entire night - but had me checkout and return the keys. Their clearly stated policy would've been max $35 that should've been waived. But they argue it's whole night - loudly- and that they can't go against policy. So illiterate, dumb or thieves - not people anyone wants to deal with. I arranged refund via expedia and needed to go in person to insert debit card. First time they had me return as manager not on shift. second time, turns out they fired the manager who authorized the refund for overcharge... Cause not only did they have me pay for a nigg then return the keys,,,, turns out the keys were taken and given to an ?employee or friend of. Who stayed in lieu of me.... And they yell at you that it's their policy when you mention it..... That took 5.5 hours of my ttime Nd still no refund.... Except a pArtial $25 that they gave to someone else and tell at you about their policy when mentioned. Now room was good and all BUT - after checkin when supposed to be cleaned, there was a spilled opened sha.poo in shower, and LOADS of EXTREMELY LONG BODY/PUBIC hair on one of the towel that was damp.....slight yucky sweaty scent in bed sheets along with the gas/liquid fumes used as per anasthesia. Room phone not working. Tv either
2 nachten verbleven in maart 2024
Reactie van General Manager op 16 apr 2024
Please accept my sincere apologies for what was an unpleasant experience for you at our hotel. I am already looking into the matter in order to ensure that it doesn't happen again. We do strive hard to provide that 100% satisfaction to all our valued guests, and I deeply regret we failed in your case. Thank you for sharing your experience with us, so that we can address our lack of performance moving forward. Please reach out to us the next time you are in town as I would like to make your stay a much more pleasant one

4/10 – Matig

Gerard

Reisde met partner
Never felt comfortable! Pets and lot of undesirable folks. One elevator and smelt. Breakfast was apple and toast on a plate. No coffee
1 nacht verbleven in april 2024
Reactie van General Manager op 16 apr 2024
Please accept my sincere apologies for what was an unpleasant experience for you at our hotel. I am already looking into the matter in order to ensure that it doesn't happen again. We do strive hard to provide that 100% satisfaction to all our valued guests, and I deeply regret we failed in your case. Thank you for sharing your experience with us, so that we can address our lack of performance moving forward. Please reach out to us the next time you are in town as I would like to make your stay a much more pleasant one

2/10 – Ontzettend slecht

Casey, Carstairs

Zakenreiziger
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Hallways smelled like urine, bad internet, tvs didnt work, no toilet paper and waited 2 hours for toilet paper then checked out
1 nacht verbleven in april 2024
Reactie van General Manager op 16 apr 2024
Please accept my sincere apologies for what was an unpleasant experience for you at our hotel. I am already looking into the matter in order to ensure that it doesn't happen again. We do strive hard to provide that 100% satisfaction to all our valued guests, and I deeply regret we failed in your case. Thank you for sharing your experience with us, so that we can address our lack of performance moving forward. Please reach out to us the next time you are in town as I would like to make your stay a much more pleasant one

6/10 – Redelijk

Barry

1 nacht verbleven in april 2024
Reactie van General Manager op 16 apr 2024
Thank you very much for the excellent review, we are delighted to know you enjoyed your stay with us.We look forward to welcoming you back soon.

4/10 – Matig

Farhad

Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Would like to get my $100 deposit back.
2 nachten verbleven in april 2024
Reactie van General Manager op 16 apr 2024
It should be back in 2-5 business days

6/10 – Redelijk

Taylor

Reisde met partner
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Hotel was fine. Our room did smell very strongly of cigarettes, cat litter, and an orange fragrance to mask it. The room itself was clean otherwise and the property seemed okay, but the smell in the room which was smoke free made it difficult to enjoy our stay. There is also no amenities on property.
1 nacht verbleven in april 2024
Reactie van General Manager op 16 apr 2024
Thank you very much for your review and feedback, we sincerely apologize for the unfortunate experience you had with us. I will review our standards and expectations with our team to guarantee this does not happen again.We would love to welcome you back and ensure you have a wonderful experience with us.

8/10 – Goed

Ryan

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
Our room was absolutely amazing. Newly renovated and very clean. However the property around the hotel was very dirty, lots of garbage and sketchy people around. My wife did not feel safe. I would stay again
1 nacht verbleven in april 2024
Reactie van General Manager op 16 apr 2024
Thank you very much for your review and feedback, we sincerely apologize for the unfortunate experience you had with us. I will review our standards and expectations with our team to guarantee this does not happen again.We would love to welcome you back and ensure you have a wonderful experience with us.

8/10 – Goed

Theodoric

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The exterior of this hotel isn't the prettiest but the rooms are newly renovated, clean and comfortable. I often stay here and the staff are courteous, too. At this room price it excels expectations.
1 nacht verbleven in maart 2024
Reactie van General Manager op 16 apr 2024
Thank you very much for the excellent review, we are delighted to know you enjoyed your stay with us.We look forward to welcoming you back soon.

4/10 – Matig

Minh

Reisde met partner
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
You definitely get what you paid for with this property. Lots of crack heads in the front entrance. Theres a huge hole in the roof beside the elevator with wires and cables dangleing from it. Only one elevator works so youre waiting for 5 mins sometimes. Room had a smell of smoke, very dim and dusty feeling. Bed is uncomfortable and pillows are half the size of regular pillow size. I took 2 nights here but after staying the first night, we left and couldnt bring ourselves to stay the second night. I dont recommend this place.
2 nachten verbleven in maart 2024
Reactie van General Manager op 16 apr 2024
Thank you very much for your review and feedback, we sincerely apologize for the unfortunate experience you had with us. I will review our standards and expectations with our team to guarantee this does not happen again.We would love to welcome you back and ensure you have a wonderful experience with us.

8/10 – Goed

Amitoj

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van General Manager op 16 apr 2024
Thank you very much for the excellent review, we are delighted to know you enjoyed your stay with us.We look forward to welcoming you back soon.

6/10 – Redelijk

Chi Ho

5 nachten verbleven in maart 2024
Reactie van General Manager op 29 apr 2024
Hello Thank you very much for the excellent review, we are delighted to know you enjoyed your stay with us.We look forward to welcoming you back soon.

10/10 – Uitstekend

Qingyang

.
1 nacht verbleven in april 2024
Reactie van General Manager op 16 apr 2024
Thank you very much for the excellent review, we are delighted to know you enjoyed your stay with us.We look forward to welcoming you back soon.

2/10 – Ontzettend slecht

Dale

Zakenreiziger
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Under construction and lots of sketchy people around.
4 nachten verbleven in maart 2024
Reactie van General Manager op 16 apr 2024
Thank you very much for your review and feedback, we sincerely apologize for the unfortunate experience you had with us. I will review our standards and expectations with our team to guarantee this does not happen again.We would love to welcome you back and ensure you have a wonderful experience with us.

2/10 – Ontzettend slecht

Gursimran, Delta

1 nacht verbleven in maart 2024
Reactie van General Manager op 29 apr 2024
Hello Thank you very much for the excellent review, we are delighted to know you enjoyed your stay with us.We look forward to welcoming you back soon.

8/10 – Goed

Qingyang

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good and cheap
2 nachten verbleven in maart 2024
Reactie van General Manager op 16 apr 2024
Thank you very much for the excellent review, we are delighted to know you enjoyed your stay with us.We look forward to welcoming you back soon.

2/10 – Ontzettend slecht

Melody

Reisde met partner
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Fixtures are old and starting to rust. Bed is squeaking. Area was unsafe, there were drug dealers peddling with the homeless.
1 nacht verbleven in maart 2024
Reactie van General Manager op 16 apr 2024
Thank you very much for your review and feedback, we sincerely apologize for the unfortunate experience you had with us. I will review our standards and expectations with our team to guarantee this does not happen again.We would love to welcome you back and ensure you have a wonderful experience with us.

6/10 – Redelijk

Jose

Zakenreiziger, Reisde met familie
Negatief: Staat van de accommodatie en faciliteiten
Good
1 nacht verbleven in maart 2024
Reactie van General Manager op 16 apr 2024
Thank you very much for the excellent review, we are delighted to know you enjoyed your stay with us.We look forward to welcoming you back soon.

4/10 – Matig

Adrian

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Robin op 30 mrt 2024
Thank you for taking the time to share about your feedback. We aspire to exceed our guests' expectations, and we apologize that this was not your experience. We are grateful for the feedback that helps us improve going forward. Thank you once more for choosing our hotel, and we hope you will allow us another opportunity to welcome you to the perfect stay you deserve.

6/10 – Redelijk

Shalom

1 nacht verbleven in maart 2024
Reactie van General Manager op 29 apr 2024
Hello Thank you very much for the excellent review, we are delighted to know you enjoyed your stay with us.We look forward to welcoming you back soon.