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Beoordelingen van Pavilion on Northbourne

4.5 out of 5
Pavilion on Northbourne
242 Northbourne Avenue, Dickson, ACT

Beoordelingen

8,4

Zeer goed

Gastenscore: 10 - Uitstekend. 551 van 1204 beoordelingen" "
Gastenscore: 8 - Goed. 438 van 1204 beoordelingen" "
Gastenscore: 6 - Redelijk. 126 van 1204 beoordelingen" "
Gastenscore: 4 - Matig. 53 van 1204 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 36 van 1204 beoordelingen" "

8,8/10

Netheid

9,0/10

Personeel en service

8,2/10

Voorzieningen

8,0/10

Staat van de accommodatie en faciliteiten

8,2/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Denise

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very comfortable bed
1 nacht verbleven in mei 2024

8/10 – Goed

Noula

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024

8/10 – Goed

maria

Reisde met familie
Positief: Personeel en service
Liked: quiet, friendly reception staff. easy access to room. Reception staff quick to respond to request for help. Light rail stop almost in front of property so could travel easily. Did not like: ignored at restaurant- area when I went to ask a question. Room cleanliness so so- food marks on light switch there before we arrived and still there 2 days later. floor in bathroom had visible marks (sticky blobs) there from before we arrived. Would have been nice to have a biscuit or two waiting for when we checked in to have with our coffee as those without cars could not go immediately shopping. broken glass near front entrance in the shrub not noticed or removed. Maybe someone doing a check of the surrounds twice daily? only takes a few minutes.
2 nachten verbleven in april 2024

4/10 – Matig

Ophelia

Reisde met familie
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
I can hear my next room tv show while sleeping, and even worse I can hear the water pipe noise when my upstairs using water...
1 nacht verbleven in april 2024

10/10 – Uitstekend

Georgina

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great place to stay, comfy beds though small bathroom, lovely downstairs seating with the plants, we’ll be back
2 nachten verbleven in april 2024

6/10 – Redelijk

Brian

Positief: Netheid, personeel en service
A bit tired but did the job.
1 nacht verbleven in april 2024

6/10 – Redelijk

Charles

Reisde met familie
Positief: Netheid
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
A tired-looking hotel in need of a rejuvenation
1 nacht verbleven in april 2024

8/10 – Goed

Raymond, Sydney

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
Very good location to stay. Whilst dated the rooms were clean good sized . The staff were helpful the check in / out was easy . Parking was close .
2 nachten verbleven in april 2024

10/10 – Uitstekend

robert

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Quick and easy check in
2 nachten verbleven in maart 2024

10/10 – Uitstekend

Matthew

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I really liked the ambience of Pavilion on Northbourne. You walk in and are greeted by a lovely atrium bar and cafe, surrounded by lush greenery and plants. It's a great place to have your morning breakfast, a drink with a friend. The pool is also conveniently located if you feel like a refreshing dip on a cold Canberra morning! Logistics-wise, its also just a few minutes walk from the Light Rail which takes you into Canberra City with ease.
3 nachten verbleven in maart 2024

10/10 – Uitstekend

Naoto

Positief: Netheid, personeel en service en voorzieningen
Overall it was a great experience. Only thing that I don't really like is the amenities. There was no teeth brushing, facial soap, slippers.
2 nachten verbleven in maart 2024

8/10 – Goed

Andy

Zakenreiziger
Positief: Netheid, personeel en service
Property is a bit dated but staff are (mostly) nice. Coffee is awful.
2 nachten verbleven in maart 2024

8/10 – Goed

Rochelle

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Well located property. Walking distance to shops. Well presented and good dining options.
1 nacht verbleven in maart 2024

8/10 – Goed

LaVerne

2 nachten verbleven in maart 2024

4/10 – Matig

George

Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Asking a couple questions at the check in I was told there was a list in my room that would answer all my questions. Really? So personal interaction is not part of the hotel experience any more? Well, I hadn’t seen rude until I arrived at breakfast. They make you prebook the night before to save $5 off the $29 price tag. What they don’t tell you is that coffee is not included. There is some brown coffee-like liquid included and when I told the staff it needed refilling they took me back to it and kept pressing it violently, to show me that there were still three drops left. They did refill it eventually. They didn’t need to be rude about it. Breakfast had all the usuals but it didn’t taste good. The “gym” is a small windowless room with maybe five machines. I specifically looked for a hotel with a gym and this is not acceptable. The pool was fine. The balcony attached to my room was filthy. The room itself is well-sized and nice. So is the shower. What I didn’t like is that the aircon was either freezing or heating. It couldn’t be turned off and was a little too noisy for my liking. All in all, I can find a decent room for that price at any hotel and this one doesn’t deliver on service, food or extras. Do not recommend.
Reactie van Dan Brophy op 14 mrt 2024
Hi George. Thank you for taking the time to share your feedback. I was truly disheartened to read your review and want to apologize for not meeting your expectations. Please know that we take all guest feedback very seriously and will be reviewing the details with staff to ensure we do better next time. If you’re willing to give us another shot when you’re back in town, please reach out directly as I would love to personally oversee your stay. I know we can do better and I want to prove it. Thank you.

10/10 – Uitstekend

Jane

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Excellent customer service. Good location. Room facilities are bit outdated and the bathroom is small. Love the courtyard which is the best for relaxing after a long busy day out.
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Terry

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Easy check in process and clean room. Was close to light rail stop and had a happy hour at the bar on weekdays 4-6pm.
1 nacht verbleven in maart 2024

8/10 – Goed

Francis

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Convenient as can take light rail into city centre. Rooms are clean and comfortable. The Wifi in the room on ground floor not good. Reported this to staff on check out.
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Peter

Reisde met partner
Service was very good
1 nacht verbleven in februari 2024

10/10 – Uitstekend

Alex

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Stayed here many times. Convenience
1 nacht verbleven in februari 2024

4/10 – Matig

Michael

Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
I did not like being told at 1.45pm that room is not yet ready (which it was) and I had to wait till 2pm to check-in. It was a silly and anti-service attitude, when I could have easily been checked in straight away. I was told to come back in 15 minutes and when I did, other people were checking in, meaning a further wait. While not a big deal it was unnecessarily poor attitude of the staff, all other places I have ever been to are more than happy to check in early, if room is available (which it was). Totally understand if it isn't...also it wasn't as if the check in clerk was doing anything else, he just stood there till 2pm when he started to let people check in...my first but definitely last time I am staying at the Pavilion
1 nacht verbleven in februari 2024

6/10 – Redelijk

Gayle

Positief: Netheid, personeel en service
Bed & pillow were very comfortable. Room was very very stuffy. Not good for sleeping. Bathroom was antique & small.
2 nachten verbleven in februari 2024

6/10 – Redelijk

Ross

Reisde met een groep
If there is a wedding or a function then parking is near impossible in there car park as I had to park on the street behind the building
1 nacht verbleven in februari 2024

4/10 – Matig

Lea

The noise outside my room was ongoing and annoying. The food was appalling but the front of house staff were accommodating.
1 nacht verbleven in februari 2024

10/10 – Uitstekend

Irina

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice, clean place . Friendly staff I will be back
1 nacht verbleven in februari 2024

8/10 – Goed

Brian

1 nacht verbleven in februari 2024

6/10 – Redelijk

Paul

Reisde met familie
Hotel review
Hotel in a good location.May need some updates the rooms are a Little old.
2 nachten verbleven in februari 2024

8/10 – Goed

Graeme

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Friendly staff
3 nachten verbleven in februari 2024

8/10 – Goed

Marianne

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very good room and location.
3 nachten verbleven in februari 2024

10/10 – Uitstekend

Raymond

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Pavillion was great
2 nachten verbleven in februari 2024

8/10 – Goed

Gerard

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
A great option
2 nachten verbleven in februari 2024

10/10 – Uitstekend

Glenn

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Staff are always helpful...easy check in.
1 nacht verbleven in februari 2024

10/10 – Uitstekend

Clinton

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The easy free parking and onsite restaurant were highlights
1 nacht verbleven in februari 2024

8/10 – Goed

Christina

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2024

8/10 – Goed

Joanna

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
Check-in staff member was very brusque - held his hand up when I asked him where parking was as if to stop me asking because that was coming later in his spiel! We ordered room service dinner and it was cold but that may have been because there was a fire alarm at about 10pm and they forgot to warm the food up afterwards. (Not a big problem.) The beds and room were very comfortable. Unfortunately the TV didn’t work and the light in the bathroom flickered like a strobe light but all in all the price of the room was reasonable for a comfortable night’s sleep. Check-out staff was lovely.
1 nacht verbleven in februari 2024

6/10 – Redelijk

Kim

Reisde met partner
Positief: Netheid, personeel en service
Have stayed here many times before but this time was a negative experience. There was a fire alarm which turned about to be a false alarm. There were no fire wardens giving guests instructions or even checking to see if there were any guests who may need assistance. The people in the room above were extremely noisy all hours of the day & night.
2 nachten verbleven in februari 2024

10/10 – Uitstekend

Glen

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Hotel was very conveniently located for me. The staff were all very pleasant and efficient which was a huge plus.
2 nachten verbleven in februari 2024

8/10 – Goed

David

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Whilst convenient location and overall good amenities, our stay was let down by a serious safety breach. On our first night, the fire alarm went off early evening and a strong burning smell was detected. My wife and I quickly vacated using the stairs. YET NOT one single staff member/designated Fire Warden (who should have been attired with labelled fluro vest and helmet) appeared or to give directions to an evacuation area. A muffled voice of non-English background announcement was heard once but no one could understand it. And guests in out building did not evacuate because there was no directions. We gave advice to them but confusion reigned. It was a shambles and breached all current fire regulations of national safety. Upon finding staff in the main foyer and the alarm still ringing, we were advised to return to our rooms as they had to wait for the fire authorities to arrive. We remained in the car park assuming it was the muster station. This procedure by your accommodation and staff was a serious and major concern with a major investigation warranted!
2 nachten verbleven in februari 2024

10/10 – Uitstekend

Joseph

1 nacht verbleven in februari 2024

8/10 – Goed

Ayah

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The stay was great, I felt very comfortable in my room. It was clean and had basically all I needed. It smelled very clean as well. Very good value for the price I paid. The pool was wonderful, and it is right next to the tram line a few minutes out of the centre city. It had 24-hours room service, and I felt safe leaving my bags there on my last day after checking out. It was a safe area. The hotel can get noisy in the afternoon but was absolutely peaceful in the evening. The coffee from the cafe could have been stronger. I would book again!
3 nachten verbleven in februari 2024

8/10 – Goed

Bruce

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Would not hesitate to stay again
3 nachten verbleven in januari 2024

10/10 – Uitstekend

GUANG

1 nacht verbleven in januari 2024

8/10 – Goed

Pamela

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in januari 2024

6/10 – Redelijk

Prasad

1 nacht verbleven in februari 2024

10/10 – Uitstekend

Adam

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good friendly service, well presented hotel
1 nacht verbleven in januari 2024

8/10 – Goed

Peter

1 nacht verbleven in januari 2024

8/10 – Goed

Ian

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in januari 2024

8/10 – Goed

Noel

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Well located. Attentive staff. Would benefit from sprucing up - some faciliities are a bit tired.
2 nachten verbleven in januari 2024

8/10 – Goed

Lyn

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Convenient for our needs
1 nacht verbleven in januari 2024

6/10 – Redelijk

Lucan

Positief: Netheid
Very clean but could do with furniture renew and update bathrooms.
4 nachten verbleven in januari 2024