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Beoordelingen van New House Country Hotel

4 out of 5
New House Country Hotel
Thornhill Rd, Cardiff, Wales

Beoordelingen

8,8

Uitstekend

Gastenscore: 10 - Uitstekend. 148 van 252 beoordelingen" "
Gastenscore: 8 - Goed. 65 van 252 beoordelingen" "
Gastenscore: 6 - Redelijk. 22 van 252 beoordelingen" "
Gastenscore: 4 - Matig. 11 van 252 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 6 van 252 beoordelingen" "

9,2/10

Netheid

9,0/10

Personeel en service

8,0/10

Voorzieningen

8,6/10

Staat van de accommodatie en faciliteiten

8,2/10

Milieuvriendelijkheid

Beoordelingen

6/10 – Redelijk

Torsten

Zakenreiziger
Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Smell in the washing room. Old bed. mattresses sagging.
4 nachten verbleven in april 2024
Reactie van Evan op 27 apr 2024
We are sorry to hear that your stay did not meet your expectations.Thank you for your constructive feedback, this has been passed on to our housekeeping team and duty manager.Kind Regards

10/10 – Uitstekend

Gregory

Reisde met partner
Positief: Voorzieningen
Friendly staff and great service. Beautiful view from the front yard. Great food.
3 nachten verbleven in april 2024
Reactie van Evan op 13 apr 2024
Thank you for your kind review!We are glad that you enjoyed your stay, and we hope to see you again soon :)

8/10 – Goed

Ann

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in maart 2024
Reactie van Evan op 31 mrt 2024
Thank you for your review!

10/10 – Uitstekend

Gillian

Reisde met huisdieren, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Dog friendly. Staff friendly. Nice rooms. Clean.
2 nachten verbleven in maart 2024
Reactie van Evan op 26 mrt 2024
Thank you for your kind review!We take pride in our rooms, and we are glad that you and your four-legged friend enjoyed your stay!We hope to see you soon :)

10/10 – Uitstekend

Allison

1 nacht verbleven in maart 2024
Reactie van Evan op 3 apr 2024
Thank you for your review!We hope to seeing you again soon!

10/10 – Uitstekend

Aymeric

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Beautiful location and confortatble room.
Beautiful location, nice staff, food okay, perfect room. I really enjoy my stay at this place.
1 nacht verbleven in januari 2024
Reactie van Ollie op 7 feb 2024
We are delighted you enjoyed your stay, and hope to welcome you to our hotel again soon!

10/10 – Uitstekend

David

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Ollie op 7 feb 2024
Thank you for your perfect review!

10/10 – Uitstekend

Carole

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Christmas stay
A very nice Christmas experience. There was nothing l could fault with the hotel. The only issue we had was that the post code took us to another hotel down the road that is closed so took a while to find it.
3 nachten verbleven in december 2023
Reactie van Ollie op 7 feb 2024
We are delighted you enjoyed your stay - and hope to see you this December, if not before!

10/10 – Uitstekend

Gail

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van Ollie op 9 jan 2024
Thank you for your perfect review! We hope to see you again soon.

10/10 – Uitstekend

Susan

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Always have a wonderful stay, staff very welcoming, can’t wait to go back.
2 nachten verbleven in november 2023
Reactie van Ollie op 14 dec 2023
Thank you for your lovely review and kind words. We hope to welcome you back to our hotel again soon.

10/10 – Uitstekend

Susan

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Amazing views! Lovely venue for a wedding
2 nachten verbleven in november 2023
Reactie van Ollie op 14 dec 2023
Thank you for your fantastic review! We do hope to see you again soon

8/10 – Goed

JOHN

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great location
Excellent bedroom with a nice large bathroom and with a separate shower and bath, very upmarket and modern, it had a view through the patio doors giving an great view over Cardiff and on to the Bay and the Severn from it's private patio
1 nacht verbleven in november 2023
Reactie van Ollie op 22 nov 2023
Thank you for your positive comments John. I am pleased you enjoyed your stay and would be delighted to welcome you back to our hotel.

10/10 – Uitstekend

Joyce

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lovely accommodation. Beautiful views. Friendly, accommodating and happy helpful staff. Lovely breakfasts. Peace and quiet. With lots of exciting upcoming events. Highly recommend.
2 nachten verbleven in oktober 2023
Reactie van Ollie op 22 nov 2023
Thank you for your amazing review, Joyce. I am delighted you enjoyed all aspects of your stay. Please do visit us again - a warm Welsh welcome awaits you!

10/10 – Uitstekend

Thomas

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The view was wonderful. The staff was very helpful. We had an excellent dinner in the restaurant. However, there were a lot of stairs. It's too bad they didn't have an elevator we could use since I have knee problems. It's also a little hard to find!
1 nacht verbleven in oktober 2023
Reactie van Ollie op 22 nov 2023
Thank you for your great review, we are delighted you enjoyed your stay with us. We hope to welcome you to our hotel again soon.

10/10 – Uitstekend

Alison

Reisde met een groep, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful place amazing views
1 nacht verbleven in september 2023
Reactie van Ollie op 4 okt 2023
Thank you for your excellent review. We look forward to welcoming you back to our hotel

10/10 – Uitstekend

Mark

1 nacht verbleven in september 2023
Reactie van Ollie op 4 okt 2023
Thank you for your brilliant review, we do hope to see you again soon

10/10 – Uitstekend

David

1 nacht verbleven in september 2023
Reactie van Ollie op 22 nov 2023
Thank you for your perfect review, David. Please do visit us again soon!

10/10 – Uitstekend

Jayne

1 nacht verbleven in september 2023
Reactie van Ollie op 4 okt 2023
Thank you so much for your perfect review!

2/10 – Ontzettend slecht

Simon

Zakenreiziger
Negatief: Personeel en service
Dishonest hotel management. Overall a bit tired. Room wasn't great and as there were no others avaialble, I arrangeed to check out the next day (originally booked for three days). Despite promising to refund the other days, the hotel didn't do this, claiming it has to go through expedia. Expedia say the same regarding the hotel. So effectively I've been defrauded. Short of taking them to court, there's not a lot I can do. A lesson learnt that it's better to book direct when conveneint. But not this hotel!

8/10 – Goed

Ann

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Room and property very clean and pleasant, feel like rooms turned over quickly however, dirty cups , milk and water not refreshed, pillow cases not un folded /fitted correctly. Small things but all to the overall feel. Staff on arrival and other times spoke very minimally , gave the room keys , no offer or info about dinner, breakfast or facilites. No mention of internet or checkout times, aware it on the printed key sleeve hut just a strange experience. I did raise some issues (cups and water) and staff were polite and helpful. There was a wedding on when we arrived, it was loud and you could hear the marquee from our room, no one mentioned anything about this to us (although i wonder if this mean food was unavailable and this is why it wasnt offered?) When we arrived all windows etc of hotel were open and main areas smelt of 'fried things' so we didnt ask as wasnt what we expected from the look of the hotel. No mention or apology for the noise. Check out similar to check in, no questions, minimal interaction, took key and told all settled. The positioning of the hotel is lovely and the views are incredible. But i dont think we would return. Nothing 'wrong' just not all we were expecting.
2 nachten verbleven in september 2023

10/10 – Uitstekend

Stephen

2 nachten verbleven in september 2023

10/10 – Uitstekend

Cathy

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I like the history of the house. It is mind blowingly gorgeous. Pictures don't do it justice. I'll be back
2 nachten verbleven in september 2023

10/10 – Uitstekend

Craig

2 nachten verbleven in september 2023

8/10 – Goed

Keith

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Hotel in a brilliant location and with a stunning view over Cardiff and across the sea towards Somerset. The SatNav postcode given in the email confirming the booking through Expedia took us to a point on a road passing over the M4 and somewhat south of the hotel, causing some confusion! Staff extremely friendly, attentive and helpful.
1 nacht verbleven in september 2023

8/10 – Goed

Adrian

1 nacht verbleven in september 2023

6/10 – Redelijk

Mark

Reisde met familie
Positief: Comfort kamer
Negatief: Netheid
How to treat paying guests!!!!
We were staying at the hotel for a wedding. I phoned the hotel directly the day before arrival to ask for an early check in as the bride needed to change away from the groom. When we arrived we did not get the early room. Then the hotel manager asked us to remove ourselves from the car park because there was another wedding in the hotel and he didn’t want us around the car park!!!!! I paid the best part of £350 for two rooms for the night to be treated like a homeless person in the car park. Just what your daughter wants on her wedding day!
1 nacht verbleven in augustus 2023

10/10 – Uitstekend

Clive

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Lovely time & conveniently close to Cardiff. May we suggest you offer more / different charging points for EVs - we couldn’t charge our Skoda Enyaq & that was one of the reasons we chose your hotel! Many thanks C&F Morton
2 nachten verbleven in juli 2023
Reactie van Ollie op 1 aug 2023
Thank you for your excellent review and constructive feedback. This has been fed back to the general manager. We hope to welcome you to our hotel again soon.

10/10 – Uitstekend

Matt

1 nacht verbleven in juli 2023
Reactie van Ollie op 1 aug 2023
Thank you for your excellent review! We look forward to welcoming you to our hotel again soon.

8/10 – Goed

Doug

Positief: Netheid
1 nacht verbleven in juli 2023
Reactie van Ollie op 1 aug 2023
Thank you for your excellent review! We look forward to welcoming you to our hotel again soon.

8/10 – Goed

Patricia

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very good overall but disappointing restaurant food.
3 nachten verbleven in juli 2023
Reactie van Ollie op 1 aug 2023
Thank you for your great review. I am sorry the food didn't meet your expectations on this occasion. Please do visit us again if you are in the area.

10/10 – Uitstekend

Kerry

1 nacht verbleven in juli 2023
Reactie van Ollie op 1 aug 2023
Thank you for your excellent review! We look forward to welcoming you to our hotel again soon.

10/10 – Uitstekend

Angela

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Beautiful setting and lovely dinner. Staff very friendly, great place to stay
1 nacht verbleven in juli 2023
Reactie van Ollie op 1 aug 2023
Thank you for your excellent review! We look forward to welcoming you to our hotel again soon.

4/10 – Matig

walter

Reisde met partner
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Reactie van Ollie op 1 aug 2023
I'm sorry to hear that your stay didn't meet your expectations. We hope to have the opportunity to welcome you to our hotel again.

8/10 – Goed

Geverifieerde reiziger

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in juli 2023
Reactie van Ollie op 1 aug 2023
Thank you for your excellent review! We look forward to welcoming you to our hotel again soon.

8/10 – Goed

Rebekah

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Will hopefully return as my short stay wasn’t long enough- very enjoyable
1 nacht verbleven in juli 2023
Reactie van Ollie op 1 aug 2023
Thank you for your excellent review! We look forward to welcoming you to our hotel again soon.

10/10 – Uitstekend

Phil

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in juli 2023
Reactie van Ollie op 1 aug 2023
Thank you for your excellent review! We look forward to welcoming you to our hotel again soon.

10/10 – Uitstekend

SHEILA

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in juni 2023
Reactie van Ollie op 5 jul 2023
Thank you for your perfect review. Please do visit us again.

10/10 – Uitstekend

Daniela

Positief: Staat van de accommodatie en faciliteiten
Beautiful country house hotel. Great dining. Lovely surroundings.
1 nacht verbleven in juni 2023
Reactie van Ollie op 5 jul 2023
Thank you for your wonderful review. We would be delighted to welcome you back to our hotel.

8/10 – Goed

Charlene

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Stayed here for the Coldplay concert in Cardiff. The hotel was convenient for us. The hotel has wonderful views.
1 nacht verbleven in juni 2023
Reactie van Ollie op 5 jul 2023
Thank you for your review, I am glad you enjoyed your stay. Please do visit us again if you are in the area.

10/10 – Uitstekend

Amanda

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The hotel has lovely veiws and is beautiful
1 nacht verbleven in juni 2023
Reactie van Ollie op 19 jun 2023
Thank you for your great review. We hope to welcome you back to the hotel again soon.

10/10 – Uitstekend

Ian

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Lovely views and very helpful staff
View from our room
1 nacht verbleven in juni 2023
Reactie van Ollie op 19 jun 2023
Thank you for your glowing review. We hope to welcome you back to our hotel soon.

10/10 – Uitstekend

Mahul

1 nacht verbleven in mei 2023
Reactie van Ollie op 19 jun 2023
Thank you for your excellent review. We look forward to welcoming you back to our hotel in the future.

10/10 – Uitstekend

ian

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in juni 2023
Reactie van Ollie op 19 jun 2023
Thank you for your excellent review. We hope to welcome you to the hotel again soon.

10/10 – Uitstekend

Gareth

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2023
Reactie van Ollie op 19 jun 2023
Thank you for your perfect review. We do hope to see you again soon.

10/10 – Uitstekend

Dianne

Excellent service in every department.
1 nacht verbleven in mei 2023
Reactie van Ollie op 26 mei 2023
Thank you for your fantastic review. We look forward to welcoming you to our hotel again soon.

8/10 – Goed

Carol

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Close to the city
Lovely hotel. Perfect location. Would have liked more fruit at breakfast and salad choices on menu. Mattresses and pillows aren't good quality. Excellent staff.
4 nachten verbleven in mei 2023
Reactie van Ollie op 18 mei 2023
Thank you for your kind words. I will pass your praise onto the staff and will inform management of your feedback regarding lighter items on the menu. We do hope to see you again soon.

8/10 – Goed

Richard

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Business traveller review
It was only one night and i am a business traveller. So a relaxed bar menu would have been nice. But enjoyed the stay. Staff very friendly and helpful. Liked the EV charging.
1 nacht verbleven in mei 2023
Reactie van Ollie op 18 mei 2023
Thank you for your review, I am pleased you enjoyed your stay and would like to thank you for your constructive feedback. Your menu suggestion will be fed back to the relevant departments. We hope to see you again soon.

10/10 – Uitstekend

Amy

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Beautiful views across the Vale. Very relaxing. Room was spacious and bathroom too
1 nacht verbleven in mei 2023
Reactie van Ollie op 18 mei 2023
Thank you so much for your perfect review, we are so pleased that you had such a positive experience. We would be delighted to welcome you back and hope to see you soon.

4/10 – Matig

Paul

2 nachten verbleven in april 2023
Reactie van Ollie op 28 apr 2023
Thank you for your review. I am sorry that your stay appears to have not met your expectations. We do hope that you will choose to stay with us again.

8/10 – Goed

Julie

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in april 2023
Reactie van Ollie op 28 apr 2023
Thank you for your positive review, we hope to welcome you to our hotel again soon.