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Beoordelingen van Melliber Appart Hotel

4 out of 5
Melliber Appart Hotel
138, Boulevard Moulay Youssef angle, Rue Tiznit (Parc des expositions), Casablanca, Casablanca

Beoordelingen

8,4

Zeer goed

Gastenscore: 10 - Uitstekend. 403 van 937 beoordelingen" "
Gastenscore: 8 - Goed. 367 van 937 beoordelingen" "
Gastenscore: 6 - Redelijk. 105 van 937 beoordelingen" "
Gastenscore: 4 - Matig. 36 van 937 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 26 van 937 beoordelingen" "

8,6/10

Netheid

8,6/10

Personeel en service

8,2/10

Voorzieningen

8,4/10

Staat van de accommodatie en faciliteiten

7,4/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Anil

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Hotel is centraal gelegen. Alles binnen loopafstand.
6 nachten verbleven in september 2022
Reactie van LD op 5 okt 2022
Dear Traveler, many thanks for this nice review. I hope to se you another time at Melliber Appart Hotel, in Casablanca.Best regards.Laurent DELORD - General Manager

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Goede locatie en voorzieningen. Topontbijt. Waren geen handdoeken bij aankomst. Wel snel gebracht
1 nacht verbleven in september 2019
Reactie van LD op 9 sep 2019
Dear Guest, Thank you for your high scoring. We look forward to your next visits. A bientot. Laurent DELORD - General Manager

8/10 – Goed

Omar

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Goede hotel , spijtig van de ontbijtservice...
Over het algemeen proper hotel, de kamers redelijk. Receptie vriendelijk. Maar bij het ontbijt wordt van ons verwacht, het ontbijt snel te gebeuren. Omdat de ruimte wat te klein is. Bij mij kwamen ze de borden afruimen terwijl ik nog aan het eten was. Dit is niet goed. En ook zonder sorry te zeggen. Dit is gebeurd de tweede dag dat we er verbleven. En dan nadien scheef bekeken door de personeel omdat we bleven zitten. Nadien vroegen ze ons welke kamernummer we hadden.
2 nachten verbleven in april 2019
Reactie van LD op 29 apr 2019
Dear Traveler, Thank you for taking your time to write to us. I am very disappointed to read about your experience with our breakfast team. I would like to apologise to you as this is not the standard we are aiming for. Please rest assured, I had already addressed the mentioned issues with the staff. I appreciate your feedback as this has given us an indication to work further on improvement. I hope you will give us an opportunity to welcome you again. Sincerely. Laurent DELORD - General Manager

8/10 – Goed

Danny

Positief: Netheid, personeel en service
2 nachten verbleven in mei 2018
Reactie van LD op 2 jul 2018
Many thanks for your nice note over your stay in Melliber Appart Hotel. Kind regards. Laurent DELORD - General Manager

8/10 – Goed

Andre

Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Nice hotel, next to great Mosk.
Nice hotel. Little bit worn out (bathroom). Nice room. In center. 5 minutes from shopping center, next to great mosk.
1 nacht verbleven in maart 2018

10/10 – Uitstekend

Nicole, Belgium

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
leuk en proper hotel
Wij hadden meetings aan de haven en deze locatie is ideaal omdat je de files van het centrum vermijdt en toch in een leukere omgeving dan de haven je kamer hebt.
4 nachten verbleven in maart 2018

8/10 – Goed

brahim, boortmeerbeek

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Top moskee in buurt
In orde, alles ok. Tevreden we zijn reeds geweest dus aan te raden hotel.
1 nacht verbleven in januari 2018

8/10 – Goed

Simone

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Fijne locatie.
Het was een prettig verblijf. Hele ruime kamers. Ideaal voor gezinnen. Fijne locatie!
1 nacht verbleven in augustus 2017

10/10 – Uitstekend

lydia and salah, amsterdam

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very nice hotel close to everything in casablanca
Very clean hotel. Room was cleaned very well every day. Personel was very friendly and helpful. The restaurant was excellent. The room was very large and comfortable. The kingsize bed was excellent. The hotel is right next door to the mosque. The medina, town center were at walking distance. Thd beach could be reached by bus 11 and the tram.

2/10 – Ontzettend slecht

Geverifieerde reiziger

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Slechte manegment
Teleurgesteld heb aangegeven Langer te blijven was geen probleem dag later Deden ze allen alsof ze verkeerd haden begrepen en was vol geboekt en moest het met een smoes van Manager dat er een stageer was
Reactie van Laurent D. op 21 mei 2017
Dear traveler, I am sorry that your stay did not happen as you wished. I would really like to know all the details of the problems encountered, and I would appreciate a direct contact on my mail "l.delord@melliber-apparthotel.com". I have, along with my department managers, to listen all our customers to improve our service continuously. Thank you for your help. Laurent Delord - General Manager

4/10 – Matig

Angèle de Roos, Haarlem

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Matig hotel met bijzonder sleche service.
Service van de receptie was goed. Het mangement en het schoonmaken van de kamers uitermate slecht. We verbleven in een 'Suite Gold', met ijskast en koffiemachine. beide lekten​ vreselijk, zodat het een waterballet was in de kamer als de ijskast hoger werd gezet of er koffie werd gezet. Alle handdoeken en de badmat moeten gebruiken om het water een beetje weg te krijgen. de schoonmaakdienst en technische man kwamen kijken en beloofden het probleem op te lossen. Toen we om 5 uur in het hotel terug kwamen, was het nog dezelfde wanorde. twee keer gebeld en toen kwam er een kamermeisje die snel de kamer deed, maar alleen twee kleine handdoeken neerlegde​ geen badlakens, geen badmat en alles lekte nog steeds. de volgende dag een brief achtergelaten met email-adres, maar nooit meer iets gehoord.
Dear Guest, Thank you very much for your feedback. I am disappointed that the service was not to our usual standard. First and foremost please accept my sincere apologies as I am disappointed to read the challenges you encountered with your room. Delivering good customer service is imperative to our business and I appreciate you taking the time to highlight your concerns to us, therefore allowing us the opportunity to review these areas. We endeavour to adhere to any requests that can make our guests stay more comfortable and I’m sorry that this was not the case. Your feedback is appreciated and we are grateful for your observations Unfortunately, i'd never read your letter. But i remain on your disposal to give you some details. Please rest assured that I have given your feedback to the service team. Those points have now been addressed. Once again thank you for your feedback and looking forward to welcoming you back. Laurent DELORD - General Manager

4/10 – Matig

Richard

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very dissapointed with the hotel
The hotel was situated near the Hassen II Mosque and that was the only thing that was good about it. In the neigbourhood there was nothing to do. About the hotel: the breakfest was minimal; they did not clean the rooms for 2 days(we stayed 4 days), each moment that we would like to access to the room, the card refused, so we can go back to the front desk.

8/10 – Goed

Benjamin

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Bon service
1 nacht verbleven in april 2024
Reactie van NW op 23 apr 2024
Thank you for the lovely review. So glad you appreciated the hotel as a whole. We'll hopefully see you again.Kind regardsNawal CHAKIR - Manager

2/10 – Ontzettend slecht

Ryan

Reisde met partner
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Shower would not close properly and would leak all over the floor. Heating and cooling in the room did not do anything at all. Floor was dirty and would track dirt off the floors into the bed even though we hadn't tracked any dirt into the room as the floor were already dirty. We ended up wanting to leave a day early as Casablanca and this hotel were not nice and was told by the receptionist that it should be a problem but it just had to come from Expedia. Contacted Expedia and they tried reaching out to the hotel which they couldn't get a hold of them and then when I went and talked to reception again the next day it was too late to change our checkout time and that they would not refund me the one day. I would highly recommend staying away from this hotel and also Casablanca as a city.
3 nachten verbleven in maart 2024
Reactie van NW op 5 apr 2024
Dear Traveler,Thank you very much for sharing your experience at Melliber Appart Hotel.I am sorry that your overall experience did not meet your expectations, please allow me to express my sincerest apologies.At Melliber Appart Hotel, we strive to provide a nice service experience for every customer; therefore your feedback is very important to us. SincerelyNawal CHAKIR - Manager

10/10 – Uitstekend

kamal

Positief: Voorzieningen, staat van de accommodatie en faciliteiten
Great value !!
3 nachten verbleven in maart 2024
Reactie van NW op 5 apr 2024
Dear Guest,Thank you for your high scoring. We look forward to your next visits.A bientôt.Nawal CHAKIR - Manager

8/10 – Goed

EUDALMI, KISSIMMEE

Reisde met partner
Close to the ocean, mesquite and marina mall
2 nachten verbleven in maart 2024
Reactie van NW op 5 apr 2024
Dear guests,I thank you for taking the time to tell us about your good experience in Melliber Appart Hotel of Casablanca.We look forward to your next visits.Kind regards.Nawal CHAKIR - Manager

10/10 – Uitstekend

RUBEN, Belize

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
My favorite Hotel in Morocco, well located near to everything you need. Very clean, luxury rooms and safe. I highly recommend it!
3 nachten verbleven in februari 2024
Reactie van NW op 5 apr 2024
Dear guest,Thank you for the lovely review. So glad you appreciated the hotel as a whole. We'll hopefully see you again.Kind regardsNawal CHAKIR - Manager

10/10 – Uitstekend

Balraj

Reisde met partner, Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Great location, very convenient if you are visiting Mosque. Clean and good options for breakfast. Easy underground parking.
Reactie van NW op 5 apr 2024
Dear guest,Thank you for the lovely review. So glad you appreciated the hotel as a whole. We'll hopefully see you again.Kind regardsNawal CHAKIR - Manager

10/10 – Uitstekend

Sherry

Positief: Netheid, staat van de accommodatie en faciliteiten
We loved everything about our stay especially the staff. They were very helpful and friendly!
1 nacht verbleven in februari 2024
Reactie van NW op 5 apr 2024
Dear guest,Thank you for the lovely review. So glad you appreciated the hotel as a whole. We'll hopefully see you again.Kind regardsNawal CHAKIR - Manager

8/10 – Goed

Isabelle

Reisde met een groep
Vu incroyable sur la mosquée. Salle de bain d’une odeur nauséabonde et très de base. Un rafraîchissement est de mise. Eau fourni seulement pour la première nuit…
2 nachten verbleven in februari 2024
Reactie van NW op 5 apr 2024
Chère voyageuse,Merci de ce feedback sur votre séjour au Melliber Appart Hotel de Casablanca. Nous nous attachons à procurer à nos visiteurs, un service optimisé. Vos remarques ont déjà été prises en compte par les chefs de service.Merci de votre retour et à très bientôt, dans votre nouveau "Chez Vous" à Casablanca.Nawal CHAKIR - Directrice

6/10 – Redelijk

Mike

1 nacht verbleven in februari 2024
Reactie van NW op 5 apr 2024
Dear Traveler,Thank you very much for sharing your experience at Melliber Appart Hotel.I am sorry that your overall experience did not meet your expectations, please allow me to express my sincerest apologies.At Melliber Appart Hotel, we strive to provide a nice service experience for every customer. SincerelyNawal CHAKIR - Manager

10/10 – Uitstekend

RUBEN, Belize

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Friendly Staff , very clean hotel, well location , all turistic atractions are nearby .
3 nachten verbleven in februari 2024
Reactie van NW op 5 apr 2024
Dear guest,Thank you for the lovely review. So glad you appreciated the hotel as a whole. We'll hopefully see you again.Kind regardsNawal CHAKIR - Manager

10/10 – Uitstekend

Bassim

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The price and quality of the room was very good.
1 nacht verbleven in januari 2024

6/10 – Redelijk

maria

Reisde met partner
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
I only stayed there for a layover, very noisey
1 nacht verbleven in januari 2024

8/10 – Goed

Chuck

Positief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024

8/10 – Goed

Marcelo

Positief: Netheid, comfort kamer
Good!
The hotel was really good. I really enjoyed the breakfast. I wish the blackout curtains were better. It was bright in the morning. The region is good too. I was able to everywhere walking. Just prepare that sound coming from the mosque in the morning is very loud.
1 nacht verbleven in december 2023

8/10 – Goed

Rasa

2 nachten verbleven in januari 2024

6/10 – Redelijk

Selim

Zakenreiziger
Positief: Netheid
Negatief: Comfort kamer
Correcte mais grand prob d'insonorisation
L'hotel est plutot correcte cependant j'ai gardé une mauvaise experience à cause des bruits nocturnes. Il n'y a aucune insonorisation et pas de moquettes ni des les chambres ni des les couloir. Les portes ne sont pas equipées de freins et claquent jusquà 2 ou 3h du matin. Ceci apart le fait que je suis restée une demi journée sans wifi.
2 nachten verbleven in januari 2024

4/10 – Matig

Mahomed

Reisde met familie
Negatief: Comfort kamer
Great location, spacious room- poor service
The hotel is conveniently situated and the rooms are spacious. The kitchenette is a great help. However, the service is poor. We didn’t have towels on the days we were there and had to request for them a few times. The geyser didn’t heat up and toilet didn’t flush in one of our rooms and the staff did not have an approachable manner when dealing with the situation. There’s always a shortage of dishes and cutlery in the breakfast room.
2 nachten verbleven in december 2023

6/10 – Redelijk

Nadia

9 nachten verbleven in december 2023
Reactie van NW op 5 apr 2024
Dear Traveler,Thank you very much for sharing your experience at Melliber Appart Hotel.I am sorry that your overall experience did not meet your expectations, please allow me to express my sincerest apologies.At Melliber Appart Hotel, we strive to provide a nice service experience for every customer. SincerelyNawal CHAKIR - Manager

2/10 – Ontzettend slecht

Geverifieerde reiziger

Reisde met familie
Negatief: Netheid, comfort kamer
this is not a 3 star or more hotel it’s like 2
The bathroom was horrible and broken down and a tiny shower and same for the hallways and general property. best part was proximity to the mosque but otherwise look elsewhere unless you don’t care for nice bathrooms.
1 nacht verbleven in december 2023

6/10 – Redelijk

Yan, Lutz

Reisde met familie
The bathroom is very small, especially the shower area. Great location!
1 nacht verbleven in december 2023

10/10 – Uitstekend

Richard, Philadelphia

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
A wonderful hotel, with a super location right by the mosque. The hotel was immaculately clean and our room was perfect. All the staff, especially the reception, were really nice, very helpful and pleasant. Lastly, car parking was wonderful, right under the hotel with direct access.
1 nacht verbleven in december 2023

6/10 – Redelijk

WAI PIK

Negatief: Comfort kamer
2 nachten verbleven in november 2023

10/10 – Uitstekend

Katie

Positief: Netheid, comfort kamer
1 nacht verbleven in december 2023

8/10 – Goed

Grace

Reisde met partner
Positief: Netheid
The hotel was in a very good spot and close to the mesquite which it was the highlight of my trip. The hotel breakfast was awesome it had everything and highly recommend adding it to your reservation. The rooms are a bit outdated and our room did not have hot water and we had to shower with cold water. The instructions are not clear on what to do with the heater.
1 nacht verbleven in november 2023
Reactie van NW op 5 apr 2024
Dear Traveler,Thank you very much for sharing your experience at Melliber Appart Hotel.I am sorry that your overall experience did not meet your expectations, please allow me to express my sincerest apologies.At Melliber Appart Hotel, we strive to provide a nice service experience for every customer; therefore your feedback is very important to us.SincerelyNawal CHAKIR - Manager

8/10 – Goed

WEI

2 nachten verbleven in november 2023
Reactie van NW op 13 nov 2023
Dear traveler,Thank you for your positive feedback. We look forward to your next visits.A bientot.Nawal CHAKIR - Manager

4/10 – Matig

Mohammed

Reisde met familie
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The location is great, close to the big mosque and restaurants. Everything could be done by foot. However, the elevator is not that big ( 2 people max) the waiting time to get the elevator is overwhelming, expect at least 5 minutes. The brunch is decent, automatic coffee machine work sporadically. The room is very decent not really as advertised. The tv is present but not functioning. The employees used to help the client ask for tips all the time which is annoying since they work in the hotel and I belive they are paid for the job. Overall is ok but definitely not aligned with the number stars. As a recommendation ask the taxi driver to put the meter to pay the right amount instead of just asking if the ride price.
Reactie van NW op 13 nov 2023
Dear Traveler,Thank you very much for sharing your experience at Melliber Appart Hotel.I am sorry that your overall experience did not meet your expectations, please allow me to express my sincerest apologies.At Melliber Appart Hotel, we strive to provide a nice service experience for every customer; therefore your feedback is very important to us. Please rest assured that your comments have been shared with the managers to prevent future occurrence.We appreciate you are sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Nawal CHAKIR – Manager

10/10 – Uitstekend

TUNCAY

3 nachten verbleven in november 2023
Reactie van NW op 13 nov 2023
Dear traveler,Thank you for your positive feedback. We look forward to your next visits.A bientot.Nawal CHAKIR - Manager

8/10 – Goed

sandra

Positief: Comfort kamer
They were very welcoming. I arrived early and allowed me to check in for free. Thank you! The AC in my room wasn’t working I called for help someone came right away but after 30 mins it stopped working again. That was my only issue. Breakfast is okay nothing serious. The location is perfect!
1 nacht verbleven in november 2023
Reactie van NW op 13 nov 2023
Dear guests,I thank you for taking the time to tell us about your good experience in Melliber Appart Hotel of Casablanca.Please rest assured, your esteemed feedback has been channeled to the concerned departments accordingly to take into account. We look forward to your next visits.Kind regards.Nawal CHAKIR – Manager

6/10 – Redelijk

Geverifieerde reiziger

Reisde met een groep
Positief: Netheid, comfort kamer
It's fine but not outstanding
The fridge and the phone did not work. The staff did their job well but not the most welcoming vibe.
2 nachten verbleven in oktober 2023
Reactie van NW op 13 nov 2023
Dear Traveler,Thank you very much for sharing your experience at Melliber Appart Hotel.I am sorry that your overall experience did not meet your expectations, please allow me to express my sincerest apologies.At Melliber Appart Hotel, we strive to provide a nice service experience for every customer; therefore your feedback is very important to us. Please rest assured that your comments have been shared with the managers to prevent future occurrence.We appreciate you are sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Nawal CHAKIR – Manager

10/10 – Uitstekend

David

Positief: Netheid, comfort kamer
1 nacht verbleven in oktober 2023
Reactie van NW op 13 nov 2023
Dear traveler,Thank you for your positive feedback. We look forward to your next visits.A bientot.Nawal CHAKIR - Manager

10/10 – Uitstekend

Vladimir, Danville

1 nacht verbleven in oktober 2023
Reactie van NW op 27 nov 2023
Many thanks for your note, so nice. I hope welcome you another time at Melliber Appart Hotel of Casablanca.Nawal CHAKIR - Manager

8/10 – Goed

Cecilia, Bakersfield

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
Very noisy at night
3 nachten verbleven in oktober 2023
Reactie van NW op 13 nov 2023
Dear Traveler,Thank you for taking the time to share your impressions. Though I am delighted to see that you enjoyed a nice stay overall, I regret to learn that the experience fell short in your view.Please rest assured, your esteemed feedback has been channeled to the concerned departments accordingly to take into account. At MellibeR Appart Hotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We hope to have the opportunity to welcome you back in Casablanca,Yours sincerely,Nawal CHAKIR – Manager

6/10 – Redelijk

Sharon, Santa Fe

Positief: Netheid
Hotel was run down, noisy neighborhood, no charm. Staff misinformed us of restaurants, staffs attitude was attentive not compliance, no real service. Morning Breakfast was fantastic though, best hotel breakfast ever n Morocco
1 nacht verbleven in oktober 2023
Reactie van NW op 13 nov 2023
Dear Traveler,Thank you very much for sharing your experience at Melliber Appart Hotel.I am sorry that your overall experience did not meet your expectations, please allow me to express my sincerest apologies.At Melliber Appart Hotel, we strive to provide a nice service experience for every customer; therefore your feedback is very important to us. Please rest assured that your comments have been shared with the managers to prevent future occurrence.We appreciate you are sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Nawal CHAKIR – Manager

10/10 – Uitstekend

Mohammed

1 nacht verbleven in oktober 2023
Reactie van NW op 18 okt 2023
Dear traveler, many thanks for your so nice rating. I hope welcome you a next time in Melliber Appart Hotel of Casablanca.Best regards.Nawal CHAKIR - Manager

10/10 – Uitstekend

Naomi

Positief: Netheid, comfort kamer
Great Place to Stay in Casablanca
The location is a huge advantage. It is a two block walk to the Hassan II Mosque. The facility is well maintained and the rooms are very comfortable. The restaurant on site has tasty meals and the staff is very helpful.
1 nacht verbleven in oktober 2023
Reactie van NW op 18 okt 2023
Dear traveler, many thanks for your so nice rating. I hope welcome you a next time in Melliber Appart Hotel of Casablanca.Best regards.Nawal CHAKIR - Manager

10/10 – Uitstekend

Vonda

Reisde met familie
Positief: Netheid, comfort kamer
Would recommend
This was a great size room. Very clean and I had a great view of the Mosque.
1 nacht verbleven in september 2023
Reactie van NW op 3 okt 2023
Dear traveler,Many thanks for your so nice comment. I hope to welcome you a next time. Best regards.Nawal CHAKIR - Manager

10/10 – Uitstekend

Maria

1 nacht verbleven in september 2023
Reactie van NW op 18 okt 2023
Dear traveler, many thanks for your so nice rating. I hope welcome you a next time in Melliber Appart Hotel of Casablanca.Best regards.Nawal CHAKIR - Manager

10/10 – Uitstekend

Sandra, Fort Lee

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Was ok
1 nacht verbleven in september 2023
Reactie van NW op 15 sep 2023
Dear Guest,Thank you for your high scoring. We look forward to your next visits.A bientot.Nawal CHAKIR - Manager