Dear Customer Let me first of all thank you for the time you have taken to respond to our feedback. Your comments are very important to us and will help us to improve the service towards our guests in the future. We are hoping to welcome you again soon in one of our Leonardo hotels. With kind regards, Antonio (Front Office)

Dear guest, Thank you for your nice quotation. Hope to welcoming you again in our hotel. Regards,

Beste gast, Bedankt voor je lovende beoordeling over ons hotel! We zijn blij dat je hebt genoten van je verblijf en we hopen je heel snel weer te zien. Met vriendelijke groet,

Dear guest, I am sorry to read that you had a mixed experience at our hotel. I apologize for the inconveniences caused. Please be assured that steps have been taken to avoid unpleasant surprises for our customers I hope that we will regain your confidence for your future stay at the Leonardo Charleroi City Center. Regards The Front Office

Dear guest, Thank you for your note. We wish you a good day,

Dear Guest, Thank you for your comment abour your stay. Unfortunately we don't have any Jacuzzi in our hotel. Maybe there is a mistake in the web site. For the windows it's a rules of the fireman of the city it's for your security. We sorry for all the disapointed and we wish you a good day.

Dear guest thank you for you note have a nice day

Dear guest, I am sorry to read that you had a mixed experience at our hotel. I apologize for the inconveniences caused. Please be assured that steps have been taken to avoid unpleasant surprises for our customers I hope that we will regain your confidence for your future stay at the Leonardo Charleroi City Center. Best regards

Dear Customer, Thank you for taking the time to tell us about your experience at the Leonardo Charleroi City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Of course your comments will help us for the future. In fact the underground Parking is a private one and merged by a a private company. And our hotel guests may have access freely to that parking off office hours. We thank you for you for your kind understanding and apologize again for all inconvenience. Best regards

Dear Customer, Thank you for taking time to review our property. Thank you for your note, and your nice comment regarding our staff, it is important for us to provide the best service. We hope to see you again and wish you a nice day.

Dear Guest, we are sorry that you experienced this type of issue. Unfortunately some types of reservation with promotional rates are governed by specific conditions and are neither cancellable nor can they be amended. We thank you for having taken time to leave us your comments, which is always helpful for our team to better our service.

Dear Guest, Thank you so much for give us a notation about your stay. I wish you a very nice day.

Dear Guest, Thank you for the time you have taken to write a comment regarding your stay. Your comments are very important to us and will help us to improve our service. We are hoping to welcome you again soon in one of our Leonardo hotels. With kind regards,

Dear Guest We very much appreciate your comments regarding your stay. We wish you a nice end of week.

Dear Customer, Thank you for your comments. If you come back in our hotel, you can ask for having a room with patio view or back of the street, it is quiet. We wish you a nice end of week.

Dear Customer, Thank you for your comments and note. We wish you a nice day.

Dear Guest, Thank you for your nice comments regarding your stay. Have a nice day

Dear Customer, Thank you for your comments and note. We wish you a nice day.

Dear Customer, Thank you for your comments and note. We wish you a nice day.