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Beoordelingen van Opera Plaza

5 out of 5
Opera Plaza
10-12 General Mosoiu Street, Cluj-Napoca

Beoordelingen

8,4

Zeer goed

Gastenscore: 10 - Uitstekend. 47 van 118 beoordelingen" "
Gastenscore: 8 - Goed. 47 van 118 beoordelingen" "
Gastenscore: 6 - Redelijk. 18 van 118 beoordelingen" "
Gastenscore: 4 - Matig. 5 van 118 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 1 van 118 beoordelingen" "

9,0/10

Netheid

8,8/10

Personeel en service

7,8/10

Voorzieningen

8,0/10

Staat van de accommodatie en faciliteiten

10/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2018

8/10 – Goed

Marjorie

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice hotel, nice staff
Nice hotel, nice staff. Great stay overall but WiFi did not work all the time.
1 nacht verbleven in juli 2021

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in mei 2021

8/10 – Goed

SARYONG

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
customer service friendly
1 nacht verbleven in februari 2021
Reactie van Stefan P. op 28 feb 2021
Dear Saryong, Thank you for taking the time to write this review and for visiting our hotel, it was our pleasure having you as a guest. We are delighted to learn that you have enjoyed your stay with us and would like to welcome you back anytime. Have a lovely day!

8/10 – Goed

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good Location
The hotel is very close to the center of the city and the room has enough space. The breakfast is average level.
1 nacht verbleven in januari 2020
Reactie van Cristian N. op 11 feb 2020
Dear beloved guest, Thank you very much for your visit at our hotel and for taking the time to review your stay. We are delighted to see you have enjoyed staying with us and would like to welcome you back at our hotel anytime. Looking forward for your next visit.

6/10 – Redelijk

Geverifieerde reiziger

Reisde met een groep
Positief: Netheid, personeel en service
Best hotel location for historic sites and the staff do try .Exceptional service was provided by Andreaa and her colleague who checked us out at 1pm on Sunday 5th ( Apologies for not committing name to memory ) . There was a great deal of willingness by staff to please guests, but there's scope for improvement and follow through ... Food was disappointingly average and the breakfast buffet failed to inspire. The room was large and covered the essentials, but not much beyond that. Given the room rate, one expects better.
3 nachten verbleven in januari 2020
Reactie van Andreea Muntean, Front Desk Manager op 17 feb 2020
Dear Guest, Thank you for taking the time in offering us a feedback. It was a pleasure being able to have you as our guest and to be able to attend to your needs. We are constantly trying to improve and your opinion is cherished in this process. We remain at your disposal for future reservations. Best regards!

4/10 – Matig

Geverifieerde reiziger

Reisde met een groep
Positief: Netheid
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Over priced - and over rated - should not be 5 star / should be 3 star at a push! Staff are friendly and they try hard but unfortunately it appears that they have not had professional customer service training (so not there fault) ...choice of food options for breakfast is awful ... interior very dated. If it was a 3 star hotel and cheaper I would have given it a higher score as it would have been more realistic
3 nachten verbleven in januari 2020
Reactie van Andreea Muntean, Front Desk Manager op 17 feb 2020
Dear Guest, Thank you for taking the time in offering us a feedback. It was a pleasure being able to have you as our guest and to be able to attend to your needs. We are constantly trying to improve and your opinion is cherished in this process. We remain at your disposal for future reservations. Best regards!

4/10 – Matig

Michael

Zakenreiziger
Negatief: Personeel en service
7 nachten verbleven in november 2019
Reactie van Cristian N. op 16 dec 2019
Dear Michael, Thank you for your visit to our hotel and for taking the time to leave a review. We would like to find out more about your say with us, so to help us improve our services in the future. Looking forward for your reply!

6/10 – Redelijk

MT, Vancouver

Reisde met partner
Positief: Netheid, voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
Cleaning staff does an amazing job. Professional massage therapy available, great after a long flight. Don’t let the stars fool you. They only deserve them for location and amenities. The hotel is in desperate need of updating paint, furnishings and most importantly... the beds/ mattresses- doesn’t justify the prices. Was not expecting a room with a view given the location, but when your view( also for several rooms along same corridor)consists of a roof that also serves as a dumping ground for old HVAC and furnace doesn’t say much about owners pride in this property. This was a repeat stay(6 years ago) but unfortunately will be the last.
3 nachten verbleven in oktober 2019
Reactie van Cristian N. op 16 dec 2019
Dear MT, Thank you for your visit to our hotel and for taking the time to leave a review. Our hotel is going through a period of continuous improvement stage, which will be completed in the near future. Room updates are our priority as well as the common spaces. Restaurant, breakfast area, Health Center, outside terrace have already been completed. Our team is working hard to keep all our guests happy. Hopefully, on your return, you will have a better experience. Looking forward to welcoming you again!

8/10 – Goed

Geverifieerde reiziger

Positief: Personeel en service
1 nacht verbleven in september 2019
Reactie van Mihai R. op 30 sep 2019
Dear Guest, Thank you for your visit to our hotel and for taking the time to leave a review. We appreciate your feedback and would like to know more about your experience at our hotel. Best regards!

8/10 – Goed

Geverifieerde reiziger

1 nacht verbleven in september 2019
Reactie van Cristian N. op 20 sep 2019
Dear Guest, Thank you for your visit to our hotel and for taking the time to leave a review. We appreciate your feedback and would like to know more about your experience at our hotel. Best regards!

6/10 – Redelijk

Geverifieerde reiziger

Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
3 stars hotel
The hotel cant be a 5 stars, needs a change to get the category.
1 nacht verbleven in augustus 2019

6/10 – Redelijk

Geverifieerde reiziger

Reisde met partner
Negatief: Staat van de accommodatie en faciliteiten
This property is not updated and feels somewhat clean but outdated and worn. The location is not great. I think the pictures and dwelling from the website are misgleading.
1 nacht verbleven in augustus 2019

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent location near the centre of town, big comfortable room, and the jacuzzi and sauna were very much appreciated! Couldn't ask for more.
4 nachten verbleven in juli 2019
Reactie van Mihai R. op 28 jul 2019
Dear beloved guest, We are very pleased that your stay with us was a pleasant one. We do hope to welcome you again as our guest. The Opera Plaza Team!

8/10 – Goed

Dan

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in juni 2019
Reactie van N.Cristi op 10 jul 2019
Dear Mr. Dan, Thank you very much for your visit to our hotel. We would also like to thank you for taking the time to leave a review. We hope to have you again soon as our guest. The Opera Plaza Team

8/10 – Goed

Georg

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Sehr gutes Preis/Leistungsverhältnis
Personal an der Reception sehr freundlich und hilfsbereit. Grosse, schöne Zimmer und Frühstück, das die 5 Sterne Hotel gut reflektiert. Eigene Parkgarage. Würde das Hotel wieder buchen.
1 nacht verbleven in juni 2019
Reactie van Mihai R. op 25 jun 2019
Dear beloved guest, We are very pleased that your stay with us was a pleasant one. We do hope to welcome you again as our guest. The Opera Plaza Team!

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
i like this hotel Opera Plaza Cluj-Napoca, Romania
1 nacht verbleven in juni 2019
Reactie van Mihai R. op 25 jun 2019
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

8/10 – Goed

Thomas

Positief: Netheid, comfort kamer
Living in past glory!
Ended up with an unrenovated room and was ready to walk out in disgust … But front desk saved the situation, with offering me a better room (that had been renovated)! The overall location needs refurbishing (long overdue) and more friendly staff need to be engaged to run the front coffee shop (not angry looking bouncers) … This is barely 3 stars let alone 5! Maybe the area demands that, as it is rough once outside on the street … Sad but the Hotel's glory days are over (it needs refreshing to be saved)!
3 nachten verbleven in juni 2019
Reactie van Mihai Ristei op 22 jun 2019
Dear Mr. Thomas, Thank you very much for your visit to our hotel and for taking time to write a review. We are sorry your experience with us was not as expected. Currently our hotel is going through several renovations for us to be able to please any customer demands. We will address each issue you encountered and will make sure that you , and other, guests will not have the same experience during your next visits with us. Hopefully you will take our comments into consideration so we can welcome you again at your next visit to Cluj Napoca. Looking forward to see you again! The Opera Plaza TEAM

6/10 – Redelijk

Taketoshi

Positief: Personeel en service
最悪のSPA
ホテルの立地やスタッフのサービスは素晴らしかったです。 部屋のWifiは非常に速度が遅いです。 しかしSPAが最悪でした。 ジャグジーもプールも管理が行き届いてなく、悪臭が出ていました。 またサウナも電源が切れたままで、タオルもおいてない状態でした。 かろうじてシャワーのみが使用出来ました。 夏場は外で観光した後のSPAが楽しみの一つですが非常に残念でした。
1 nacht verbleven in juni 2019
Reactie van Mihai Ristei op 22 jun 2019
Dear Mr. Taketoshi, Thank you for your review. We are working hard to make the necessary improvements, so that our beloved guests will not face any issues during their stay. In terms of the Health Center details, we will address each issue you encountered and will make sure that you , and other, guests will not have the same experience during your next visits with us. We would like to thank you for your visit with us and look forward to greeting you again in Cluj Napoca.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in juni 2019
Reactie van Mihai Ristei op 17 jun 2019
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 – Uitstekend

Enstudio Media Sweden AB

Positief: Netheid, staat van de accommodatie en faciliteiten
2 nachten verbleven in juni 2019
Reactie van Cristian N. op 14 jun 2019
Dear beloved guest, We are very pleased that your stay with us was a pleasant one. We do hope to welcome you again as our guest. The Opera Plaza Team!

6/10 – Redelijk

Markus, Germany

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Bei weitem keine 5 Sterne...
Bad zwar sauber aber in einem schlechten Erhaltungszustand (Toilettensitz, Duschvorhangstange, Heizkörperanschluss) Teppich im Eingangsbereich stark abgetreten und verfärbt, unangenehmer Geruch im gesamten Zimmer, die beiden vorhandenen Laufbänder und der auch der einzige Crosstrainer waren defekt, es gab keine Handtücher und auch keine Reinigungstücher im Fitnessraum, Restaurant war geschlossen (wohl wegen Renovierungsarbeiten), im Flur wurden Möbel zwischengelagert, Matratzen sollten auch mal wieder erneuert werden
1 nacht verbleven in mei 2019
Reactie van Cristian N. op 29 mei 2019
Dear Mr. Markus, Thank you very much for your visit to our hotel and for taking time to write a review. Ware sorry your experience with us was not as expected. Currently our hotel is going through several renovations for us to be able to please any customer demands. In terms of the Health Center details, we will address each issue you encountered and will make sure that you , and other, guests will not have the same experience during your next visits with us. Hopefully you will take our comments into consideration so we can welcome you again at your next visit to Cluj Napoca. Looking forward to see you again! The Opera Plaza TEAM

8/10 – Goed

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Personal amable. Habitación grande y limpia. Bien situado.
1 nacht verbleven in mei 2019
Reactie van Cristian N. op 18 mei 2019
Estimado señor, Gracias por tu evaluación Esperamos su próxima visita. Atentamente.

8/10 – Goed

susana

Positief: Netheid, personeel en service en comfort kamer
Buen hotel para familias
Esta centrico. Habitaciones amplias. Estaban en obras y el desayuno lo daban en la,zona del bar. Personal amable. Cuenta con piscina amplia y climatizada
2 nachten verbleven in april 2019
Reactie van Cristian N. op 16 mei 2019
Estimado señor, Gracias por tomarse el tiempo para dejar un comentario. Nos complace que haya disfrutado de su estancia con nosotros. Esperamos su próxima visita. Atentamente.

8/10 – Goed

Geverifieerde reiziger

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service
Restaurant Ist leider in Renovierung, Licht in Zimmern ist leider zu wenig
4 nachten verbleven in april 2019
Reactie van Cristian N. op 28 mei 2019
Dear guest, Thank you very much for your message and for staying with us! We are sorry for the inconvenience with the light in the room. Please be so kind and ask the reception to change the room to one of your liking , next time you visit us. Looking forward for your next visit!

8/10 – Goed

Karol

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in april 2019
Reactie van Mihai op 28 mei 2019
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in maart 2019
Reactie van Mihai op 29 mei 2019
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Hotel a recommander !
Petit dej excellent bel hotel et service au top ! Cluj est une belle ville animé a voir aussi flying circus bar underground tres sympa bonne ambiance
2 nachten verbleven in februari 2019
Reactie van Cristian op 5 mrt 2019
Dear guest, Thank you for your kind word and review. Your review is very appreciated and our team is happy to see the our efforts are noticed. Looking forward for your next visit. Cristian

10/10 – Uitstekend

inbal

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in februari 2019
Reactie van Cristian N. op 7 feb 2019
Dear guest, Thank you very much for your visit at our hotel. We are delighted to see that our efforts are being appreciated. Looking forward to having you back with us. The Opera Plaza***** Team!

6/10 – Redelijk

theodoros

Positief: Netheid, personeel en service
3 nachten verbleven in februari 2019
Reactie van Cristian N. op 7 feb 2019
Dear Mr. Theodoros, Thank you very much for your visit at our hotel. We would like to know more about you experience with us. Every feedback is important to us, in our pursuit of constant improvement. Looking forward to having you back with us. The Opera Plaza TEAM!

10/10 – Uitstekend

Luisma

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very quiet and good rest, professional and polite staff
5 nachten verbleven in januari 2019
Reactie van Cristian N. op 4 feb 2019
Dear Guest, Thank you for your feedback and for staying with us! We hope to have you back as our guest soon! The Opera Plaza Team!

6/10 – Redelijk

Nicholas

Negatief: Comfort kamer
2 nachten verbleven in januari 2019
Reactie van Cristian N. op 5 feb 2019
Dear Mr. Nicholas, Thank you for your visit at the Opera Plaza Hotel Cluj Napoca. Your feedback is very valuable and we would like to know more regarding your visit. We hope that your next experience will be an improved one. Looking forward to having you back with us.

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Erica at Bellagio on-site restaurant was very professional, warm and accommodating. Keep up the wonderful job!
3 nachten verbleven in december 2018
Reactie van Cristi N. op 5 feb 2019
Dear guest, Thank you for visiting our hotel. We are very happy you had a good time in our hotel. We are looking forward for you next visit! The Opera Plaza***** Team!

8/10 – Goed

massimo

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in december 2018
Reactie van Cristi N. op 5 feb 2019
Dear Guest, Thank you very much for your visit and for your review. Looking forward to have you back with us! You are welcome anytime!

8/10 – Goed

natali

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Recommended!!
Lovely hotel, the rooms are big and comfortable, the breakfast is very good and there is a great selection. The inside pool is very nice.
1 nacht verbleven in oktober 2018

10/10 – Uitstekend

Brian, Alaska

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
very professional staff, restaurant and bar were quite nice, pool was good but not well marked. location is good and parking excellent.
1 nacht verbleven in oktober 2018

4/10 – Matig

Hideyuki

Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
中心部というのは嘘ではありませんが、2本裏通りなので周囲に何もな真っ暗です。Fitnessは12:00-22:00なので普通に仕事で来たら使えません。大きめのレストランが何かのパーティで使えず、バーで食事を取りました。サービスは良いですし、食事もローカルフードも食べられるし美味しかったです。朝食は普通のcontinentalです。味は中の下かな。エレベーターは一機、バスタブはありましたが、仕切りが半分なのでバスルームを水浸しにしないように気を使います。ミニバーはありましたが、アイロンはありません。 歴史を感じさせる建物(古いとも言います)、サービスは良いです。周囲が真っ暗で正直薄気味悪かったです。
1 nacht verbleven in oktober 2018

8/10 – Goed

monel

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
good location and good breakfest
4 nachten verbleven in september 2018

8/10 – Goed

Alex, Detroit MI

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
The hotel was great. The complimentary breakfast was one of the best I have jad at a hotel. The city overall was not the best on our trip but the tour of the forest near tow. Was worth it.
2 nachten verbleven in september 2018

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in september 2018

6/10 – Redelijk

YOSHIYUKI

部屋もロビーもレストランも広く大きなホテルです。特に不満もありませんでした。
1 nacht verbleven in september 2018

10/10 – Uitstekend

Ana

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very nice hotel in downtown of Cluj -napoca.
1 nacht verbleven in september 2018

8/10 – Goed

Torben Juul

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice hotel with bad wifi
A nice hotel close to the center of Cluj. The wifi was not very good though. Both in the room and in the restaurant it did not work most of the time.
1 nacht verbleven in september 2018

10/10 – Uitstekend

Liana, Houston, TX

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very comfortable and centrally located right in the middle of Cluj
2 nachten verbleven in augustus 2018

6/10 – Redelijk

Geverifieerde reiziger

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2018

6/10 – Redelijk

remy

Hôtel quelconque , cher pour le pays on pouvait donc s attendre a un peu plus de cachet et de charme . Rien a dire ni de positif ni de négatif .
1 nacht verbleven in augustus 2018

2/10 – Ontzettend slecht

Geverifieerde reiziger

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Terrible impression.
The hotel noticed me an hour ago that they can't host me and they guide me to go to other hotel, the reason was door problem.
1 nacht verbleven in juli 2018

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in juli 2018

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Hôtel near the center
Good confort, Nice hot pool, good breakfast, Nice Hotel !
5 nachten verbleven in juli 2018

10/10 – Uitstekend

Mariana

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Excellent stay
The location of the hotel is in the city center, walking to everything Very big room, spacious bathroom with all the amenities, comfortable bed, quiet area. Excellent breakfast hot and cold, very good coffee. Professional and friendly service. Highly recommend it. Very good WiFi as well.
1 nacht verbleven in juni 2018
Reactie van Andreea Muntean op 10 jul 2018
Dear Madam, Thank you for taking the time to review us! We are more than happy that you had a nice stay are you are more than welcomed for each visit in Cluj! Your kind words help us to constantly improve our services and for that, we are grateful. Have a lovely day! Best regards, Andreea Muntean , Front Desk Manager