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'Our room was not ready and they told us we not get the room we reserved (two queen beds) and that the could give us a king. We had 4 people on our reservation. And the man at the check in desk was very rude. We were there for a concert and expressed concern about making it on time for the show and his response was “are you performing?”- he was very rude while I was being clam and trying to be understanding. He also told me the over sold the hotel and were fully booked. I had made the...

'I especially like to give excellent feedback to the front desk especially Ms.Abe whom went out of her way to make our stay memorable.'