We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

Ms AllenIt is a shame that you refuse to post what went on. But I will POST THE CORRECT INFORMATION!!!When you checked in you mentioned that the hot tub was not working. When you came to check out, I ask you what was wrong with the hot tub, and your response was, it don't matter as you just wanted your deposit back so you can have a nice day. I asked someone to check the room for smoke/damages. Then you started cussing and yelling at me , stating I must not like NI**** and having a bad day.I REFUSED TO CONTINUE TO SPEAK TO SUCH A RUDE PERSON. AFTER GIVING YOUR DEPOSIT BACK, YOU THEN MADE THE DUMBEST MISTAKE ANS SPIT ON ME. ALL THIS WAS RECORDED ON CAMERA, AND A POLICE REPORT WAS FILED AS THIS IS ASSULT.I hope you enjoy your visit by the authorities and trying to explain your actions.ASLO YOU CAN NO LONGER STAY AT THIS HOTEL AND HAVE BEEN TRESSPASSED FROM THE PROPERTY.

Thank you for the great review. I am so glad that you stayed with us, to prove that people have different opinions, and your stay was enjoyable .We try very hard to provide excellent customer service, but if you break rules, I MUST take care of the issue/problem.

Thank you for the nice review

WE are glad that your stay with us is enjoyable.

We really strive on taking care of all of our customers. And it really feels good when someone like yourself lets us know that we are doing a great job.

Thank you for the nice review.

We appreciate that you took the time out of your day to reply to the review. It is really appreciated

I am sorry about the trouble that you had with 1 front desk agent, I will be discussing this matter with her. The 2 people that you spoke with at check out had informed of this situation.Please give us another chance to prove that we can give great customer service to you and you family

I am sorry for your loss, and it sure was COLD while you were here, but I am glad that we provided a good place to stay during the loss of your family member

Sorry for the problems that you experienced, I will passyour concerns along to housekeeping staff