Dear Mr/Ms CINDY, Thank you for taking the time to share your positive feedback with us. We truly appreciate your kind words regarding your recent stay at Furama Villas. Providing a comfortable and enjoyable experience for our guests is our utmost priority, and it brings us great joy to know that we were able to exceed your expectations.We are grateful for your feedback and hope to have the pleasure of welcoming you back to Furama Villas in the future. If there is anything else we can do to enhance your experience during your next visit, please do not hesitate to let us know.Best regards, Nguyen Van ThanhVillas Operation Manager

Dear Mr/Ms. King Wai, Thank you for awarding us a perfect 5-star rating!We're overjoyed to hear about your wonderful experience with our Furama Villas. Your satisfaction validates our efforts in providing exceptional service.We're grateful for your support and can't wait to continue serving you with excellence.Best regards,Nguyen Van ThanhVillas Operation Manager

Dear Mr/Ms Jinwoo, Warmest greetings from Furama Villas Da Nang!Thank you for sharing your delightful experience with us! We're thrilled to hear that you enjoyed your stay in our private pool villa. It's wonderful to hear that you enjoyed the varying pool and the daily buffet breakfast. We are always the destination of choice for Korean tourists, that's why you will see a lot of Koreans here and you will feel at home.Thank you once again for choosing us. We look forward to welcoming you back for another memorable stay!Best regards,Nguyen Van ThanhVillas Operation Manager

Dear Mr/Ms Jaeduck, Thank you for choosing our Furama Villas for your vacation!We're overjoyed to receive your 5-star review! Your satisfaction is our top priority, and we look forward to continuing to meet your expectationsIf you have any further comments or suggestions, please feel free to share. We look forward to hosting you again in the future and wish you many more fantastic travels.Thank you and best regards,Nguyen Van ThanhVillas Operation Manager

Dear Ms/Ms Jeongho, Thank you so much for taking the time to share your thoughts on your recent stay with Furama Villas. We are truly delighted to hear about your positive experience at our hotel.We are thrilled that you found our accommodations comfortable and our service attentive. Our team strives to provide the best possible service, and your appreciation motivates us even more. It's wonderful to know that our efforts have contributed to making your family trip a memorable one.We look forward to welcoming you back on your next visit to Da Nang. Best Regards,Nguyen Van ThanhVillas Operation Manager

Dear Mr/Ms Sung Jin Kim,Thank you for choosing our Furama Villas, proud to be recognized as one of the Top 5 reputable hotels in Vietnam, we continuously strive to enhance our service quality, aiming to deliver the highest satisfaction to our customers.I wanted to extend my sincerest gratitude for taking the time to share your feedback with us. Your 5-star review truly means the world to us and serves as a testament to our dedication to providing exceptional service and experiences for our guests.We are committed to continuously improving and ensuring that each visit exceeds your expectations. Your support and feedback are invaluable to us.We eagerly await the opportunity to welcome you back for another remarkable stay. Best regards,Nguyen Van ThanhVillas Operation Manager

Dear our valued guest,Warmest greetings from Furama Villa Da Nang. Thank you so much for taking the time to leave us a 5-star review! We're constantly striving to provide the best service possible, and your satisfaction is a testament to our efforts.Once again, we truly appreciate your support and hope to have the pleasure of serving you again in the future.Best regards,Nguyen Van ThanhVillas Operation Manager

Dear Mr/Ms Andrew,Thank you for taking the time to review for us. We sincerely apologize for the unsatisfactory experience you had during your stay at our resort. We consistently strive to provide a comfortable and enjoyable environment for all our guests. We acknowledge your desire for a peaceful and restful stay; however, it's essential to note that we cater to a diverse customer base, including multi-generational families who often visit with children eager to explore and play.In our commitment to meeting each guest's individual preferences, our staff promptly arranged for you to move to a quieter villa once we were made aware of your concerns. We hope you can appreciate our efforts in this regard.We genuinely hope for the opportunity to welcome you back in the future and ensure your complete satisfaction.Warmest regards, Nguyen Van ThanhVillas Operation Manager

Dear valued guest,We sincerely appreciate you taking the time to provide feedback on your stay at our Furama Villas. We are pleased to hear that you found our staff friendly and our garden well-maintained. Your kind words about our team are truly appreciated.We deeply regret if your experience did not meet your expectations. We apologize for the inconvenience you encountered during your stay. These are certainly not the standards we strive to uphold, and we will take immediate steps to address these concerns and ensure they do not recur in the future. Once again, we apologize for any inconveniences you experienced during your stay, and we hope to have the opportunity to welcome you back in the future, where we aim to provide you with a much-improved experience.Thank you for choosing our Furama Villas for your stay..Sincerely,Nguyen Van ThanhVillas Operation Manager

Dear valued guest,Thank you for sharing your wonderful experience at Furama Villas with us. We are delighted to hear that you had such a memorable stay and that you would love to return in the future.We are thrilled that you enjoyed your accommodations and that the resort left a lasting impression on you. Our goal is to create unforgettable experiences for all our guests, and your feedback motivates us to continue providing exceptional service and a welcoming atmosphere.Once again, thank you for choosing Furama Villas for your family vacation. We cannot wait to welcome you back for another fantastic stay in the future. If there is anything else we can do to make your next visit even more special, please do not hesitate to let us know.Mr. Nguyen Van ThanhVillas Operation Manager

Thank you!We appreciate you sharing your experience from the pool villa. It's great to hear that you enjoyed your time thereThank you so much for your glowing five-star review! We're thrilled to know that you had an amazing experience at our villa. Your kind words mean a lot to us, and we look forward to welcoming you back soonBest regards,Nguyen Van ThanhVillas Operation Manager

Warmest greetings from Furama Villas Da Nang,We are so happy to know you had a great experience at the villa.Your review made our day and our whole team works very hard to keep our guests happy but we can only do it thanks to amazing customers like you.Thanks again, and we do hope to serve you again soon.Sincerely on behalf of the Team, Mr. Nguyen Van Thanh - Villas Operation Manager

Thank you for your message,It makes us feel proud taking care of repeating guest such as you.It is exciting to read about your customer experience in our beach resort.You are highlighting our swimming pool, facilities and location . Thank you for this, this is certainly something we are taking care for.As such, we hope the positive memories energize you in your daily life.Please feel free to come back, it will be an honor to us.Sincerely on behalf of the Team, Mr. Nguyen Van Thanh - Villas Operation Manager From the Furama Villa – not only a popular beach hotel but also with a famous convention center.

Dear Heungseok, Thank you for choosing to stay with us and for taking the time to review us. We are so proud of the services that you mentioned. We look forward to welcoming you back again soon. Kind regards, Sincerely on behalf of the Team, , Mr Vu, Revenue Director From the beach hotel with the lushest gardens in DaNang.

Dear Jiho, Thank you for choosing to stay with us and for taking the time to review us. We are so proud of the services that you mentioned. We look forward to welcoming you back again soon. Kind regards, Sincerely on behalf of the Team, , Mr Vu, Revenue Director From the beach hotel with the lushest gardens in DaNang.

Thank you Vanessa,Your words certainly made our day. Hearing that you enjoyed your stay especially great breakfast, large bed, beautiful private swimming pool during your stay makes us feel proud of the hotel and services we provide. We assure you that we will continue this way to create lasting memories for all our guest. Once again, thanks you from the team of the Furama Resort & Spa. Kind regards, From the only heritage hotel along the beach of DaNang.

Xin Chao from the Furama Villa DanangWe are so happy to hear from you in such a positive way. Thank you for this feedback.Being a heritage hotel brings a responsibility to share the best Vietnamese hospitality available. In this regard, it is great to have met your requirements.Please allow us to invite you to come back – we always take especially care of returning guest.Sincerely on behalf of the Team, Mrs. Van Thi Tuy Hong- Assistant Villas Operation ManagerFrom the Furama Villa – not only a popular beach hotel but also with a famous convention center.

Greetings from Furama Villas Danang It is a pleasure to hear from you and I wish to thank for the effort taken to write a review.As a hotel, we always strive to meet and exceed guest expectations.Your positive comment, certainly will motivate us to continue like this.Please contact us directly if you wish to return, we will make sure you will not regret it.Sincerely on behalf of the Team, Mrs. Van Thi Tuy Hong- Assistant Villas Operation ManagerYour Furama Villas, the hotel with possibly the friendliest team in Danang.

Xin Chao from the Furama Villa DanangWe are so happy to hear from you in such a positive way. Thank you for this feedback.Being a heritage hotel brings a responsibility to share the best Vietnamese hospitality available. In this regard, it is great to have met your requirements.Please allow us to invite you to come back – we always take especially care of returning guest.Sincerely on behalf of the Team, Mrs. Van Thi Tuy Hong- Assistant Villas Operation ManagerFrom the Furama Villa – not only a popular beach hotel but also with a famous convention center.

Thank you Anonymous,Your warm words certainly made our day. Hearing that you enjoyed your stay makes us feel proud of the hotel and services we provide.We assure you that we will continue this way to create lasting memories for all our guest.Once again, thanks you from the team of the Furama Villas Danang.Kind regards, Mrs. Van Thi Tuy Hong- Assistant Villas Operation ManagerFrom the only heritage hotel along the beach of Da Nang.

We are so happy to hear from you in such a positive way. Thank you for this feedback.Being a heritage hotel brings a responsibility to share the best Vietnamese hospitality available. In this regard, it is great to have met your requirements.Please allow us to invite you to come back – we always take especially care of returning guest.Sincerely on behalf of the Team, Mrs. Van Thi Tuy Hong- Assistant Villas Operation ManagerFrom the Furama Villa – not only a popular beach hotel but also with a famous convention center.

Greetings from Furama Villas DanangIt is a pleasure to hear from you and I wish to thank for the effort taken to write a review.As a hotel, we always strive to meet and exceed guest expectations.We acknowledge your comments regarding the buggy, We will carefully look into this matter and take action accordingly.Once again thank you for taking time sharing your thoughts – we look forward to show our improvements whenever you pass by again.Sincerely on behalf of the Team, Mrs. Van Thi Tuy Hong- Assistant Villas Operation ManagerFrom the beach hotel with the lushest gardens in Da Nang.

Thank you from Furama Villas DanangYour warm words certainly made our day. Hearing that you enjoyed your stay makes us feel proud of the hotel and services we provide.We assure you that we will continue this way to create lasting memories for all our guest.Once again, thanks you from the team of the Furama Villas Danang.Kind regards, Mrs. Van Thi Tuy Hong- Assistant Villas Operation ManagerFrom the only heritage hotel along the beach of Da Nang.

Xin Chao from the Furama Villa Danang,Thank you for this feedback.Being a heritage hotel brings a responsibility to share the best Vietnamese hospitality available. In this regard, it is great to have met your requirements, Please allow us to invite you to come back – we always take especially care of returning guest.Sincerely on behalf of the Team, Mrs. Van Thi Tuy Hong- Assistant Villas Operation ManagerFrom the Furama Villa – not only a popular beach hotel but also with a famous convention center.

Dear our value guest,Thank you so much for choosing Furama Villa Danang for your stay and Thank you so much for your review. We are looking forward to welcome you again soon.Thank you and Best Regards

Dear our value guest,We would like to thank you for spending time on leaving us such an excellent review. We are delighted to read that you had great time and felt comfortable during stay with Furama Villas. We are looking forward to welcome you again soon. Kind regards,

Dear Mr. Sengkeen, We first would like to thank you for your constructive feedback. We certainly had a long conversation during your stay about the incidents mentionned above and once again I would like to reiterate my deepest apologies. Rest assured that the compensation I have provided was not half hearted and I am sorry to read that you felt so. We certainly hope to welcome you and your family back again to our property and give us another chance to make your stay positively unforgetable. Kind regards, Michael Villas Operation Manager

Dear Yi Sun, We would like to thank you for your positiver review. We are looking forward to welcome you again soon. Kind regards, Michael Villas Operation Manager

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Thanks for your feedback! As we do not have a record of such an instance and your review is written anonymously, we would kindly like to ask you to reach out to us to discuss this further. Thanks.

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