8/10 – Goed
Monique
Reisde met familie en kleine kinderen
23 nov 2025
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
With the challenge I had with Celeste @ 8:30 in the morning was insane which had me very worried about staying here. But the AGM I spoke with was amazing at understanding and actually listening to my concern. The issue was that I booked my reservation through Expedia and because I booked my reservation through Expedia and pay when I get to the hotel the night audit ran and it tried to pre-authorize my account for the first night room in text which I completely understood but at that time, the pre-authorization had marked fraud on my card and it was too late for me to acknowledge that it was me so the conversation I had this morning really had me over the edge because I’m waking up to my car being marked as fraud and the front desk person I spoke with was giving me a very hard time. It was not allowing me to voice my concern and for her to find a resolution I asked to speak to a manager and instead of giving me a time I had to try it out with asking what time will the manager get there? It almost completely ruined my day but because I do have a God, I was able to speak to the manager and she did reassure that my reservation was going to be OK as long as I communicated with them which I did I have worked in hospitality for over eight years so I know what it feels like to be at a desk, especially when you’re so high in occupancy for a weekend event. It was just upsetting because the interaction I had at 8:30 this morning was not what I expected to wake up to overall great hotel!
Monique
1 nacht verbleven in november 2025