Een seizoensgebonden buitenzwembad, parasols voor strand/zwembad
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Beoordelingen van Hampton Inn & Suites Legacy Park-Frisco

2.5 out of 5
Hampton Inn & Suites Legacy Park-Frisco
3199 Parkwood Blvd, Frisco, TX

Beoordelingen

8,4

Zeer goed

Gastenscore: 10 - Uitstekend. 518 van 1000 beoordelingen" "
Gastenscore: 8 - Goed. 264 van 1000 beoordelingen" "
Gastenscore: 6 - Redelijk. 93 van 1000 beoordelingen" "
Gastenscore: 4 - Matig. 57 van 1000 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 68 van 1000 beoordelingen" "

8,6/10

Netheid

8,8/10

Personeel en service

8,2/10

Voorzieningen

8,4/10

Staat van de accommodatie en faciliteiten

8,2/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Janna, Aline

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
All employees were friendly and the breakfast was kept well stocked.
1 nacht verbleven in mei 2024

4/10 – Matig

Debra

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Our stay would have been been much better if the front desk listened when I said it changed from 2 adults 3 children, to 1 adult and 3 children and room 209 has a terrible loud noise that kept me awake all night long. It sounded like a machine going on and off.
1 nacht verbleven in mei 2024

8/10 – Goed

Patricia

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in mei 2024

8/10 – Goed

Arabella

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The pillows were really small and not too comfortable, had to kinda make shift a pillow with my blanket that I brought. The room was fairly clean nothing too special about the room. I have a weird thing about taking a both on vacations because I love to relax but, there was no drain plug, no big deal, just a bummer! Still had a really good stay and the waffles were delicious!
1 nacht verbleven in mei 2024
Reactie van The Hampton Inn Frisco Team op 6 mei 2024
Thank you for taking time to share your feedback. We apologize for the challenges you experienced as it should not have happened! We hope you will choose to stay with us again for a truly perfect visit.

8/10 – Goed

Paul

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
A
1 nacht verbleven in mei 2024
Reactie van The Hampton Inn Frisco Team op 6 mei 2024
Thank you for taking time to share your review.

4/10 – Matig

armin

Zakenreiziger
Negatief: Netheid, voorzieningen
2/5
2 nachten verbleven in maart 2024
Reactie van The Hampton Inn Frisco Team op 6 mei 2024
We apologize for the less than perfect visit you had to the hotel. Thank you for letting us know.

8/10 – Goed

Alberta

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The ac seemed like it had some mold starting in it.
1 nacht verbleven in april 2024
Reactie van The Hampton Inn Frisco Team op 29 apr 2024
Thank you for sharing your review and the team has already reviewed for any needed correction.

10/10 – Uitstekend

John

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Felt safe and secure at the Hampton. Staff was very courteous and helpful.
1 nacht verbleven in april 2024
Reactie van The Hampton Inn Frisco Team op 29 apr 2024
Thank you!

6/10 – Redelijk

Ahmad

2 nachten verbleven in december 2023
Reactie van The Hampton Inn Frisco Team op 29 mrt 2024
Thank you for taking time to share your review. We are sorry we did not exceed your expectations, as is our goal.

6/10 – Redelijk

Madison

2 nachten verbleven in maart 2024
Reactie van The Hampton Inn Frisco Team op 26 mrt 2024
Thank you for taking time to share your review and we apologize that the stay was not excellent, as is our goal.

10/10 – Uitstekend

Sonya, Temple

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very clean and safe.
1 nacht verbleven in maart 2024
Reactie van The Hampton Inn Frisco Team op 26 mrt 2024
Thank you!!!!

6/10 – Redelijk

Ieshia

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
The hotel is in a good area surrounded by everything. The staff are professional and understanding. My problem started when you see the water damage in some parts of the hotel, nothing bad but little spots in the bathroom itself. As well noticing the towels were still dirty, almost like a hot sauce stain. Lastly breakfast was supposed to start at 6am but didn’t start until 6:45am. I appreciate the staff being honest about the tardiness but that’s still unprofessional or atleast let your guest know and don’t put a sign stating the time. Overall the hotel is a nice getaway spot.
1 nacht verbleven in maart 2024
Reactie van Fairfield Woodbridge Team op 19 mrt 2024
We are very sorry we did not exceed expectations, as is our goal. Thank you for sharing the details of your experience so we can use them towards improvements.

2/10 – Ontzettend slecht

Tonya

Reisde met partner
Positief: Voorzieningen
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Our experience was horrible. They charged me for 2 nights then turned around and charged my finance. The next day the staff was banging on our door saying we were suppose to check out at 12 noon but we paid for 2 nights. Then later that evening another staff member came and opened our door while we were in there saying the notes stated we checked out. We will never book with Hampton again!!!!! We travel a lot and this experience has been the worst ever!!!!
Reactie van Hampton Inn Frisco Team op 19 mrt 2024
We are very sorry we did not exceed expectations, as is our goal. The details you have shared will be used towards any necessary corrections.

10/10 – Uitstekend

April

The hotel is in a very nice quiet area. Very close to shopping center. The hotel was very clean. The staff was very polite and helpful.
2 nachten verbleven in maart 2024
Reactie van Marriott Rochester Team op 19 mrt 2024
We are so pleased you enjoyed your stay at the Marriott Rochester. We hope you will join us again in the future.

8/10 – Goed

Kaila

Reisde met familie
Positief: Personeel en service, voorzieningen
Nice staff and walkable to shops
3 nachten verbleven in februari 2024
Reactie van Marriott Rochester Team op 19 mrt 2024
We are so pleased you enjoyed your visit.

2/10 – Ontzettend slecht

Thomas

Not Family Friendly
3 nachten verbleven in februari 2024

10/10 – Uitstekend

tracy

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
the staff was friendly, my room was clean and had lots of space, the bed was SO comfortable I wish I could have brought the mattress home with me.
2 nachten verbleven in februari 2024
Reactie van The Hampton Inn Frisco Team op 26 mrt 2024
We are so pleased you enjoyed your stay. Thank you for letting us know!

8/10 – Goed

LUIS MIGUEL

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Negatief: Personeel en service
Bien para el precio el desayuno falta variedad
Me dieron una habitación muy bien ubicada la 612, la señorita que estaba en el desayuno muy amable una latina no recuerdo el nombre, pero si tengo que comentar que una señorita que se encontraba en el Lobby muy joven que me tocaba por las tardes le solicitó mi esposo toallas amablemente ella las trajo al pedirle una más se molestó le aventó las toallas, mostró cara de molestia y se fue, otro día mi tarjeta no servía ella amable me la cambió llegó mi esposo con la de él igual que no servía y al decirle gracias ella solo contestó un ruido mmm. No se si no esté acostumbrada a turistas extranjeros o algo le molestaba de nosostros no entiendo si trabaja en un hotel debe ser amable nunca pude ver su nombre por el pelo largo no se si empezaba con H, si deberían trabajar eso con ella.
5 nachten verbleven in februari 2024
Reactie van The Hampton Inn Frisco Team op 26 mrt 2024
Thank you for taking time to share details following your visit and appreciate the information. We will use the comments towards some re-training.

2/10 – Ontzettend slecht

Brianne

Reisde met een groep, Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
While everything else about this hotel was excellent, our room shared a wall with the elevator shaft and we were kept up all night long with the noise from the motor. It was quieter inside the elevator.
1 nacht verbleven in februari 2024
Reactie van The Hampton Inn Frisco Team op 26 mrt 2024
Thank you for sharing the detail and we will use this feedback to determine how this can be improved. We are very sorry this was so disruptive.

8/10 – Goed

Shelly

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Check in clerk was rude when asked the amount of incidental charge would be. Very snappy, maybe she didn't have the answer and felt pressured but no need to be rude.
1 nacht verbleven in januari 2024

10/10 – Uitstekend

John

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2024

6/10 – Redelijk

Bobbi

Positief: Netheid
They didn’t have milk available for breakfast. The faucet in my daughters room was not I sealed properly and it flew out when the water was turned on.
1 nacht verbleven in januari 2024
Reactie van The Hampton Inn Frisco Team op 26 mrt 2024
Thank you for sharing details as this should not have happened. Your feedback is being used towards corrections.

10/10 – Uitstekend

Mary

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The Staff was great!!! We had such a nice, enjoyable experience staying at this facility. Very Clean!!!
3 nachten verbleven in januari 2024
Reactie van The Hampton Inn Frisco Team op 26 mrt 2024
Thank you!!!

2/10 – Ontzettend slecht

Katie

Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024

8/10 – Goed

LATERRA

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024

8/10 – Goed

Geverifieerde reiziger

Negatief: Personeel en service
The hotel was pretty nice and clean. The front desk service were courteous and nice. Breakfast was good! The ladies servicing the breakfast were so sweet. The only complaint I have is on my hotel reservation I requested extra towels. There were no extra towels in the room. Also called the front desk to request some. They said they would call us when laundry was done for extra towels. Not one call was made to let us know.
1 nacht verbleven in januari 2024

6/10 – Redelijk

racquel

Zakenreiziger
Positief: Personeel en service
Negatief: Netheid
Looks were definitely deceiving
On first glance, my room was neat & clean however after further assessment, I was very disappointed. There was water damage with a hole in the plaster on the ceiling above my bed. The AC vent had so much dust accumulated that I believe was responsible for a lot of my coughing and congestion throughout the night. The touch buttons on the Microwave would not respond thus I could not use it until I discovered if I climb up on the entertainment center and reach behind the console to unplug and plug it back in, the microwave would then turn on. But only for that session so I had to do that each and every time I wanted to heat something up. The mattress was very uncomfortable and the pillows flat. The next morning I noticed two brown stains on the comforter that I had just slept under. Initially it was hidden by the comforter cover that had slipped down during the night and I was able to see the disgusting filth of the actual comforter. Even though the breakfast was complementary, it was horrible. From the wet scrambled eggs, to the cereal displayed however no milk was available. The biscuits and gravy were decent however the batter for the self made waffles was bland and tasted like rubbery cardboard. The positives were that it was in a very nice area with a lot of eateries and places to shop and the front desk host was pleasant.
Water damage on ceiling
Dusty AC vents
Strange half broken door handle on door that separates my room from the neighboring room
Stains on comforter
1 nacht verbleven in januari 2024

10/10 – Uitstekend

Josh

Zakenreiziger
2 nachten verbleven in januari 2024

10/10 – Uitstekend

Liliana

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024

10/10 – Uitstekend

Maria

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Best Comfort Inn I have stayed so far. Exceptional service.
1 nacht verbleven in januari 2024

10/10 – Uitstekend

CHRISTYN

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in januari 2024

2/10 – Ontzettend slecht

Eduardo

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
We couldn’t sleep on the 3 nights we stayed there at room 208. Loud and horrible noise (above 90 dB). Called to the lobby to report and change room. Attendant told us all rooms ending on 8 (108, 208, etc) that are next to the elevator will be the same and that they are sold out. Never ever we had experience a situation like this.
3 nachten verbleven in januari 2024
Reactie van xx op 15 jan 2024
Good morning,We are sorry that you experience the elevator noise during your stay. On sold out nights it is very hard to not place anyone near the elevator and also switching someone room type.

6/10 – Redelijk

ward

3 nachten verbleven in januari 2024

4/10 – Matig

Vytautas, Kent

Reisde met familie
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Hotel is okay, except room service. Stayed 6 nights and had NO room service at all. No fresh towels, no trash pick up, nothing at all.
6 nachten verbleven in december 2023

10/10 – Uitstekend

Emily

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024

6/10 – Redelijk

Ahmed N

Reisde met familie
Positief: Netheid, personeel en service
Negatief: Comfort kamer
1 nacht verbleven in december 2023

10/10 – Uitstekend

Simona

4 nachten verbleven in december 2023
Reactie van xx op 15 jan 2024
Thank you for your rating

2/10 – Ontzettend slecht

Geverifieerde reiziger

Reisde met familie
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
2 nachten verbleven in december 2023

10/10 – Uitstekend

Karla

1 nacht verbleven in november 2023
Reactie van xx op 15 jan 2024
Thank you for the rating

10/10 – Uitstekend

katrina

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Hotel was near by my destination. Clean and easy access. My only complaint was the air conditioner in the room sounded like it would let off steam every so often and would wake me up.
1 nacht verbleven in december 2023

8/10 – Goed

jerry

Reisde met familie
Positief: Netheid, personeel en service en comfort kamer
Okay place
The walls a paper thin. Kept hearing noise from the other room and hall ways. The rooms are decent but nothing special
1 nacht verbleven in december 2023

8/10 – Goed

Jeffrey

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
We liked the hotel, it had nice rooms, a good location, and free breakfast.
2 nachten verbleven in december 2023

8/10 – Goed

Jeffrey

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in december 2023

10/10 – Uitstekend

Gladys

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Staff was super friendly everyone was really nice.
3 nachten verbleven in december 2023

4/10 – Matig

Shannon

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This hotel definitely was not my cup of tea from checking in went really really fast actually too fast and I know most people love a quick check in, but I have scoliosis and I asked the check-in lady if they had a room closer to the elevator and before I can even ask anything else She was already done. I was already in pain and had a broken tooth, so I really didn’t feel like going back-and-forth with her. Even if my room was prepaid, I wouldn’t mind paying a fee or whatever I needed to do to be more accommodating to my need she seemed like she was sick so she should have went home until she felt better , once I got into my room, it wasn’t the best , but within five minutes I already was already tired and I had to go downstairs and get more covers because mines were dirty !!! Shower paint was falling apart. There was a dresser drawer that was broken and completely fell off during our stay. Luckily, we wasn’t charged because I did let them know… they say the hotel was newly renovated, I guess newly renovated to hotels just me slapping on some paint and calling it a day didn’t look too good to me. Bathroom stink was stopped up toilet it made a weird noise and it just overall wasn’t a good experience for my money .
2 nachten verbleven in december 2023

10/10 – Uitstekend

Celia

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023

8/10 – Goed

Jennifer

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Staff was very nice, hotel was clean and uodated. Bed wasn't very comfortably but room waa spacious pretty clean
1 nacht verbleven in december 2023

6/10 – Redelijk

Kareem

Zakenreiziger
Positief: Personeel en service
Negatief: Netheid, comfort kamer
Outdated and Cold
Staff was very friendly, I loved them. The Hotel is outdated and cold with no light in the room though.
3 nachten verbleven in december 2023

6/10 – Redelijk

Javed

Zakenreiziger, Reisde met familie
Bedding was not cleaned and had stains. Pillows were small (square) and uncomfortable ( no option to add pic). Breakfast was average, have had better BF at other properties. Location is nice and convenient to our area of interest.
1 nacht verbleven in november 2023

10/10 – Uitstekend

Michelle

Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
There was blood on the duvet but they replaced it immediately.
2 nachten verbleven in november 2023