We were in town for a month because my son needed a major surgery done at Baylor Hospital. We are a very easy going family of 7, even while traveling during the pandemic. For us to even take the time to write this review and complain is very out of character! I do have to say, the house is beautiful and would be perfect for anyone if it was just managed right. In the end, instead of staying here, our last 9 days were spent in a hotel. Here are bullet points and then a more detailed description below. Feel free to reach out to me if you want pictures thenewyou.hs (at Gmail dot com):
* The house floors were extremely dirty
* 6 pieces of broken glass on stairs
* Laundry was left in the wash and drier.
* All the towels in the bathroom were folded but wet when we arrived.
* No WiFi
* Sewage leaking from master toilet through 1st floor ceiling and onto entryway floor.
* Broken toilet seat in hallway bath
* Extremely poor communication from Lee (he gets back very quickly before you book, but once you do, it’s practically impossible for him to respond)
* Despite the picture of grass in the backyard, it’s all rocks.
* Powder room full of ants
* Very loud neighbors in complex behind us, several fights broke out, it looks as though it is a government housing complex.
* Cookwear is falling apart and damaged
* If you need to cook for more than a small family, you won’t have large enough cookware.
We were promised the house would not only be cleaned, but extra sanitized due to Covid-19. 95% of the house was wood floors and they weren’t even mopped: our feet were black within 5 minutes, I stepped on broken glass on the stairs, after wiping down the stairs myself, I found another 6 pieces of glass and had 22 wipes full of dirt, hair, and food. Because of our easy going nature, I contacted Lee to nicely let him know, didn’t even get an apology!! Even though he promised to have the cleaning crew back to actually clean this time, they never showed, the next morning someone came to give me 2 swifter pads to mop an entire house myself. I couldn’t even vacuum first because the vacuum was broken. It definitely would have helped because the floors were covered in play doh crumbs, confetti, and food. Needless to say, I had to go out and purchase my own cleaning supplies and clean the whole house myself. If you don’t mind cleaning while on vacation, not watching tv or having WiFi, and spending your own money to fix things, this place is for you!
