2/10 – Ontzettend slecht
Mia
11 feb 2026
FEB 2025 Entire stay at Sonesta Simply Suites was a TERRIBLE experience for me. you get what you pay for, excepty you could not pay me to mrelive that stay-im still trying to get my oroperty back
health & safety codes or customer service standards
The first room i was assigned i stepped into the hallway and the smell of smoke, weed, and just gross-ness.
Once i made it to the room the smell in the room smelled worse than the hall, cigarette smoke. Plus the room was not clean at all, bugs, eyelash random hairs in the bed. The split A/C unit was not attached properly- the ceiling in the living room looked as it was going to gall through, brown, spackles falling off, the toilet leaked. NOT CLEAN
I called to the FD and asked if a staff could come check the room- FD solution was to switch rooms. I asked to see the room first, room 2 looked and smelled clean, i didn't see any signs of bugs, pests. looked barely used. that was the room i stayed in.
NOTE: the hotels keycards would deactivate daily & randomly- one staff said it was a daily issue, they are ready to reprogram card.
VERY LOUD construction (roof repairs 2-3 days all day) When I asked the FD about the construction i was told there was a note on my door, there was a note from boiler repairs weeks prior. no notice when booking or prior to the 730AM og=
During my stay I found out that Sonesta is a franchise now, and the hotels are operated by owners, not corporatio
Mia
3 nachten verbleven in februari 2026