Exterieur

Beoordelingen van Sonesta Denver Downtown

4 out of 5
Sonesta Denver Downtown
1450 Glenarm Place, Denver, CO

Beoordelingen

7,8

Goed

Gastenscore: 10 - Uitstekend. 690 van 1613 beoordelingen" "
Gastenscore: 8 - Goed. 401 van 1613 beoordelingen" "
Gastenscore: 6 - Redelijk. 241 van 1613 beoordelingen" "
Gastenscore: 4 - Matig. 138 van 1613 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 143 van 1613 beoordelingen" "

8,4/10

Netheid

8,2/10

Personeel en service

7,6/10

Voorzieningen

7,6/10

Staat van de accommodatie en faciliteiten

8,0/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Susan

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Acceptable hotel. Staff was excellent.
3 nachten verbleven in april 2024
Reactie van Customer Service op 30 apr 2024
Susan, it sounds like you had a pleasant stay at Sonesta Denver Downtown. Our dedicated team members always strive to deliver excellent service. We appreciate your feedback and hope to welcome you back for an even more delightful experience.

8/10 – Goed

Glenn

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property and staff were very nice and some of the best in the area. What i didn't like is the checkout and not being able to pinpoint charges at that time, just a total amount. This was also delivered with a ? from the front desk. It will show up on your card statement is not a good answer.
2 nachten verbleven in april 2024
Reactie van Customer Service op 29 apr 2024
Glenn, it's great to hear your positive remarks about Sonesta Denver Downtown and our committed team members. However, it seems like our checkout process wasn't as clear as it could have been. We always aim to provide a detailed breakdown of charges and will certainly look into this aspect for improvement. Your feedback is greatly appreciated, and we're looking forward to your next visit.

4/10 – Matig

Mandy

Reisde met partner
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The hotel staff were great. Very welcoming and helpful! The elevators were terrifying and would often scroll through floors…doors would open, but no one was there. The room was okay looking. However the carpet looked like it had been there since the 90s and was dirty. The bathtub was also dirty. Great location if you want to explore downtown Denver!
2 nachten verbleven in april 2024
Reactie van Customer Service op 28 apr 2024
Mandy, it's commendable to learn that our team was welcoming and helpful. Reviews like yours are imperative in understanding our guest's experiences better. It seems there were some aspects of your stay, such as the lift system and the cleanliness that did not live up to your expectations. We value guest insights and ensure detailed attention to those areas. Also, we appreciate you recognizing the favorable position of our location. Thank you for sharing your experience, we hope your future travel plans will give us the chance to serve you better.

6/10 – Redelijk

Harso

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
Location, staff, were excellent... although we did schedule housekeeping which theyvsaid was going to come at 10am, didnt show up till 3pm... also for a building with 21 floors and only 2 out of 5 elevators working was at least a 5-10 minute wait...
2 nachten verbleven in april 2024
Reactie van Customer Service op 27 apr 2024
Harso, thank you for sharing your feedback. It's great to know that the location and our team members met your expectations. However, we regret any inconvenience caused by the timing of the housekeeping service and the elevator availability. Your comments are valuable, and we'll use them to improve our guest experience. We hope that you'll give us another opportunity to serve you better in the future.

8/10 – Goed

Kaylee

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Hotel was really nice but they didn’t clean above the bed and I found a dead moth and lots of dust but not a huge deal. Also parking is almost 50 for the night absolutely outrageous but there’s a parking garage right behind it that charges $7 on weekends which is way more reasonable. Overall the hotel was pretty nice with the exception of some of the ghetto people staying there.
1 nacht verbleven in april 2024
Reactie van Customer Service op 27 apr 2024
Kaylee, thank you for your feedback following your stay at the Sonesta Denver Downtown. We are pleased to hear that you found the hotel to be to your liking. We regret to hear about the cleaning issue you encountered, cleanliness is one of our top priorities, and such an oversight is not reflective of our usual standards. Your comments about parking costs have been noted; we strive to provide a value commensurate with our facilities and location. Compensating for this, we're glad you found a satisfactory alternative nearby. Our guests' diversity is something we appreciate, and we hope everyone felt welcomed just as they should. We hope you choose us again for a more flawless experience.

2/10 – Ontzettend slecht

Jeremiah

Zakenreiziger
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Elevators were down constantly
10 nachten verbleven in april 2024
Reactie van Customer Service op 26 apr 2024
Jeremiah, the team regrets to learn about the difficulties you experienced with the lifts. We understand that a reliable elevator service is essential for smooth hotel operation and we assure you that we are committed to providing this. We appreciate your feedback as it helps us target areas for improvement. We hope for a chance to serve you better in the future.

8/10 – Goed

Demetrios

Positief: Personeel en service
1 nacht verbleven in april 2024
Reactie van Customer Service op 25 apr 2024
Demetrios, it's wonderful to hear that you enjoyed your stay at Sonesta Denver Downtown. Defining the details of your stay can be a valuable example to future guests. We hope to serve you again in the future.

10/10 – Uitstekend

Allen

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Convenient for the trip
1 nacht verbleven in april 2024
Reactie van Customer Service op 24 apr 2024
Allen, it's great to know that Sonesta Denver Downtown's location was a perfect fit for your trip. We strive to provide convenience and comfort for our guests. Looking forward to welcoming you back on your future travels.

10/10 – Uitstekend

Allison

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff was amazing and had a wonderful stay the entire time there! 10/10
4 nachten verbleven in april 2024
Reactie van Customer Service op 23 apr 2024
Allison, it's uplifting to hear about your excellent experience at Sonesta Denver Downtown. We're thrilled to hear our team members made your stay delightful. We can't wait for your return visit and the opportunity to earn another perfect score!

6/10 – Redelijk

Lorenzo, Fall River

Positief: Netheid, personeel en service
Nice area to walk around in. The elevator situation was not good. Long wait times, and no stairs to use.
2 nachten verbleven in april 2024
Reactie van Customer Service op 23 apr 2024
Lorenzo, thank you for sharing your experience. It’s good to hear that you appreciated our location. We regret any inconvenience caused by elevator delays and will actively work to improve this aspect. Ensuring accessibility without delays is an important matter to us. Thank you for bringing it to our attention. We hope for the opportunity to serve you better during your next stay.

10/10 – Uitstekend

Luis

Positief: Netheid, personeel en service
1 nacht verbleven in februari 2024
Reactie van Customer Service op 23 apr 2024
Luis, thank you for choosing Sonesta Denver Downtown. It's splendid to see you had an enjoyable stay. We hope to have you back again soon for another outstanding experience!

2/10 – Ontzettend slecht

Michael

Reisde met partner
Positief: Netheid
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
4 elevators and 1-2 worked periodically. It took almost 20 minutes to get from the 9th floor to the first floor. The TV and internet barely worked. The walls are paper thin and we heard every toilet flushing and guests walking through the hallways
3 nachten verbleven in april 2024
Reactie van Customer Service op 22 apr 2024
Michael, we regret to hear about your recent experience and appreciate you bringing these concerns to our attention. Maintaining optimal functionality of our utilities is crucial and we apologize for any inconvenience regarding the elevators and in-room amenities. We're also sorry to learn about the noise disturbances during your stay. Your feedback is valuable and will be used to improve our overall guest experience. We hope you would consider giving us another chance to demonstrate our commitment to service and comfort.

6/10 – Redelijk

Ben

Reisde met huisdieren, Reisde met partner
Positief: Personeel en service, voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
Elevators were old, small and didn’t work very well causing traffic jams and long waits
2 nachten verbleven in april 2024
Reactie van Customer Service op 22 apr 2024
Ben, thank you for your feedback. We're sorry to hear about the inconveniences encountered due to the elevator situation. Please know our maintenance team is constantly working to improve the overall quality of the hotel efficiency. We appreciate your patience and understanding, and look forward to the chance of serving you better in the future.

6/10 – Redelijk

Diana

Reisde met familie
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Negatief: Netheid
I noticed an old piece of soap that they did removed from the shower shelf, and when I was preparing my bed to sleep, I found a nail between the sheets. I didn't clip mine, and it was disgusting.
1 nacht verbleven in april 2024
Reactie van Customer Service op 20 apr 2024
Diana, it's disconcerting to learn about your less than satisfactory stay, particularly in relation to cleanliness. We deeply regret the oversight and assure you that this is not typical of our usual standards. Any feedback is invaluable to us as it aids in refining our services and guest experience. We hope you'll consider giving us another chance to provide you a more compelling experience, reflecting the high standards we aspire to.

10/10 – Uitstekend

Mike, Cotulla

Positief: Personeel en service, staat van de accommodatie en faciliteiten
Recommend
1 nacht verbleven in april 2024
Reactie van Customer Service op 20 apr 2024
Thank you for the wonderful rating, Mike!It's fantastic you enjoyed your time at Sonesta Denver Downtown so much! We look forward to hosting you again soon for another amazing experience! Have a fantastic day!

10/10 – Uitstekend

Dylan

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great location and perfect for the night we stayed!
1 nacht verbleven in april 2024
Reactie van Customer Service op 19 apr 2024
Dylan, we're thrilled to hear about your wonderful stay at Sonesta Denver Downtown! Our unbeatable location is indeed one of our treasured features. Thank you for selecting us to enjoy your night. We hope to have the pleasure of hosting you again soon.

10/10 – Uitstekend

Jason

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good quality spot.
1 nacht verbleven in april 2024
Reactie van Customer Service op 18 apr 2024
Jason, it's wonderful to hear you enjoyed your time at Sonesta Denver Downtown! We're thrilled you appreciate the quality we strive to provide. We can't wait to welcome you back soon.

10/10 – Uitstekend

Eileen

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Customer Service op 19 apr 2024
Eileen, thank you immensely for your perfect rating of Sonesta Denver Downtown on Expedia. We trust your experience was memorable and look forward to having the pleasure of welcoming you back in the near future.

10/10 – Uitstekend

Yadira Pinillla

1 nacht verbleven in april 2024
Reactie van Customer Service op 1 mei 2024
Yadira, we're thrilled to know you had an excellent stay at Sonesta Denver Downtown. Your high rating is sincerely appreciated and we look forward to welcoming you back on your next visit.

2/10 – Ontzettend slecht

antonia

1 nacht verbleven in april 2024
Reactie van Customer Service op 30 apr 2024
We appreciate you taking the time to share your feedback, Antonia.We're disappointed your time with us was less than ideal. It's unfortunate our services didn't meet your expectations. We hope you give us another chance to share a more positive experience with you soon.

8/10 – Goed

Kevin

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Customer Service op 11 apr 2024
Kevin, we appreciate your feedback for the Sonesta Denver Downtown. It's great to see your overall positive rating. We'd love to further enhance your experience next time you visit. Thank you for choosing us!

6/10 – Redelijk

Anthony

Reisde met familie
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
In all did not have a great experience here, compared to better alternatives near by. I do not wish to bash this hotel however I would not recommend this one, unfortunately. From the moment I arrived until the moment I left it was not great, and I do not try to be complicated myself but there were inconveniences that no one should experience.
2 nachten verbleven in april 2024
Reactie van Customer Service op 9 apr 2024
Anthony, thank you for sharing your thoughts. It's disappointing to hear you encountered some issues during your stay. We're committed to ensuring our guests have an enjoyable experience and it seems we may have missed the mark for you. We'll use your comments as an opportunity to review our procedures and improve overall guest satisfaction. We hope to have an opportunity to better serve you in the future.

10/10 – Uitstekend

Mariano

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in april 2024
Reactie van Customer Service op 9 apr 2024
Mariano, thank you for choosing Sonesta Denver Downtown and leaving a 5-star rating. We're thrilled to know we met your expectations and hope to serve you again in the near future.

10/10 – Uitstekend

Brenda

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice facility right in the heart of many activities.
2 nachten verbleven in april 2024
Reactie van Customer Service op 8 apr 2024
Brenda, it's wonderful to hear that you enjoyed your stay at Sonesta Denver Downtown. Having our hotel's location right in the center of various activities is something we take pride in. We appreciate your feedback and look forward to your return visit.

10/10 – Uitstekend

Marcin

1 nacht verbleven in april 2024
Reactie van Customer Service op 27 apr 2024
Thanks for the amazing rating, Marcin!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at Sonesta Denver Downtown!

8/10 – Goed

Mah

2 nachten verbleven in maart 2024
Reactie van Customer Service op 22 apr 2024
Mah, we appreciate the time you took to rate your recent stay at Sonesta Denver Downtown. We are pleased to know you had an enjoyable experience, and thank you for choosing us. Your feedback is a valuable tool that helps us maintain exceptional service. We look forward to hosting you again in the future.

10/10 – Uitstekend

Perla

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Customer Service op 3 apr 2024
Perla, we are thrilled to hear about your positive experience at Sonesta Denver Downtown. Our team is delighted to have made your stay memorable. We would love to welcome you back in the future!

8/10 – Goed

Madelyn

1 nacht verbleven in maart 2024
Reactie van Customer Service op 21 apr 2024
Thank you for the 4/5 rating, Madelyn!We are excited to see that you had an enjoyable experience at Sonesta Denver Downtown. We're so glad that you felt comfortably accommodated during your visit. We'd love to host you again for an even more enjoyable stay!

8/10 – Goed

alejandra

1 nacht verbleven in maart 2024
Reactie van Customer Service op 20 apr 2024
Thank you for this lovely rating, Alejandra!We're thrilled to know we could provide an enjoyable experience for you. We care about the comfort and satisfaction of our guests so we look forward to hosting you again at Sonesta Denver Downtown. We'd like to share an even better experience with you soon.

10/10 – Uitstekend

Glenn

1 nacht verbleven in maart 2024
Reactie van Customer Service op 17 apr 2024
Glenn, it's wonderful to hear that you had a stellar experience at Sonesta Denver Downtown. We appreciate the five-star rating and hope to welcome you back in the future. Safe travels until then.

6/10 – Redelijk

Joshua

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was a nice place, however everything was so expensive. Parking, over priced dinner and breakfast buffet was super expensive. Maybe that's normal, I don't stay in these types of places often.
1 nacht verbleven in maart 2024
Reactie van Customer Service op 28 mrt 2024
Joshua, it's good to hear that you enjoyed your stay at Sonesta Denver Downtown, but it sounds like there were aspects of pricing that didn't quite meet your expectations. Our aim is to provide quality service and amenities, and sometimes these come at a cost where we believe them to represent good value for the experience. We understand that everyone's perspective on value can vary, and we're always open to feedback. We look forward to welcoming you back, should you choose to visit us again.

4/10 – Matig

Ashley

Positief: Voorzieningen, staat van de accommodatie en faciliteiten
Negatief: Netheid, personeel en service
Beautiful place on the outside and warm and inviting on the inside. However, the staff was extremely rude and unwelcoming and my room was a mess. There was gum stuck to the wall behind my bathroom trash can, one of the water bottles left in my room was half finished, and there was no fitted sheet on my bed so I just had to lay on the top sheet and use the itchy comforter alone. Served it’s purpose for the night, but would absolutely not recommend.
1 nacht verbleven in maart 2024
Reactie van Customer Service op 27 mrt 2024
Ashley, your feedback is extremely valuable to us. It's clear that your stay didn't meet expectations, especially concerning the cleanliness of your room and your interaction with our team members. This certainly isn't typical, as we aim to provide a welcoming environment with high standards of cleanliness. We apologize for any discomfort you've experienced and assure you that constructive feedback like yours helps us improve and deliver better experiences in the future. We hope to have the chance to refine your perception during your next stay.

8/10 – Goed

Blasko

1 nacht verbleven in maart 2024
Reactie van Customer Service op 14 apr 2024
Thanks for the 4/5 rating, Blasko!We're happy you had such a lovely stay at Sonesta Denver Downtown! We look forward to hosting you again soon for an even more wonderful experience. Thank you again for sharing your rating with us.

2/10 – Ontzettend slecht

Ethan

1 nacht verbleven in maart 2024
Reactie van Customer Service op 14 apr 2024
We appreciate your feedback, Ethan.We regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon.

10/10 – Uitstekend

Benjamin

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Necesito mi depósito Gracias
1 nacht verbleven in maart 2024
Reactie van Customer Service op 25 mrt 2024
Benjamín, gracias por elegir Sonesta Denver Downtown. Entendemos que está esperando la devolución de su depósito. Comuníquese directamente con el hotel y solicite a nuestro director de habitaciones los detalles de su reserva para ayudarlo más. Apreciamos su paciencia y agradecemos su visita.

10/10 – Uitstekend

Lisa

Reisde met partner
Positief: Voorzieningen
Everything was enjoyable.
2 nachten verbleven in maart 2024
Reactie van Customer Service op 22 mrt 2024
Lisa, it's wonderful you had an enjoyable stay at the Sonesta Denver Downtown. We aspire to provide our guests with memorable experiences. Looking forward to welcoming you back soon.

6/10 – Redelijk

Deborah

Zakenreiziger
At check-in I was suddenly required to pay a “deposit” equal to one night’s room rate. This was never mentioned at booking or when I recorded messages confirming my stay. Surprise fees are not cool.
2 nachten verbleven in maart 2024
Reactie van Customer Service op 19 mrt 2024
Deborah, it's disappointing to hear about your frustration regarding the unexpected fee on your bill. It's of utmost importance that our guests clearly understand their reservations and costs associated. On that note, it's regrettable if this caused an inconvenience during check-in. We appreciate your feedback and will strive to ensure better communication in the future.

10/10 – Uitstekend

Brooke

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Customer Service op 18 mrt 2024
Brooke, thank you for your superb rating of Sonesta Denver Downtown on Expedia! We're thrilled that you enjoyed your stay with us and we're looking forward to welcoming you back on your next visit.

10/10 – Uitstekend

Joshua

Positief: Netheid, personeel en service
1 nacht verbleven in maart 2024
Reactie van Customer Service op 15 mrt 2024
Joshua, it's fantastic to hear that your recent stay at Sonesta Denver Downtown was a success! Our team appreciates your top rating on Expedia. We sincerely hope to welcome you back for another exceptional experience soon.

2/10 – Ontzettend slecht

Flor

1 nacht verbleven in maart 2024
Reactie van Customer Service op 31 mrt 2024
Flor, it's unfortunate to learn that your experience didn't meet your expectations. We always aim for complete guest satisfaction and it seems like we fell short this time. Please consider giving us another chance to impress you during a future stay.

10/10 – Uitstekend

Dan

Reisde met een groep, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Hotel was good, not much for parking though, so if you got a car maybe find a parking garage
1 nacht verbleven in februari 2024
Reactie van Customer Service op 8 mrt 2024
Dan, it's great to hear you found the Sonesta Denver Downtown to be good. We appreciate your feedback about the parking situation and understand it may not meet everyone's preference. Rest assured, we are consistently looking for ways to enhance our guests' convenience and we'll factor this into future considerations. We look forward to hosting you again in the future.

2/10 – Ontzettend slecht

Marianne

Reisde met familie en kleine kinderen
Horrible. The people at the front desk were totally awful and irrespectful. Disgusting towards kid and old people.
2 nachten verbleven in februari 2024
Reactie van Customer Service op 6 mrt 2024
Marianne, we are truly sorry to hear your experience did not meet expectations. It's disappointing to hear about the less than satisfactory interaction with our team members at the front desk. We always strive to offer warm and approachable service for all guests, including children and the elderly. Rest assured, we will address this internally in hopes of improvement. Thank you for your valuable feedback.

6/10 – Redelijk

Evander, Bronx

Reisde met partner
Negatief: Netheid, personeel en service en voorzieningen
No comments
3 nachten verbleven in februari 2024
Reactie van Customer Service op 1 mrt 2024
We appreciate you taking the time to share your feedback, Evander.We regret that your experience with us was anything less than ideal. We look forward to sharing a more enjoyable experience with you soon.

8/10 – Goed

andres, chicago

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good places to stay.
3 nachten verbleven in februari 2024
Reactie van Customer Service op 1 mrt 2024
Andres, it's rewarding to hear you had a positive experience at Sonesta Denver Downtown. Our team continually strives to provide comfortable accommodations and we're glad we met your expectations. We look forward to offering another quality stay in the future.

4/10 – Matig

Miguel

Reisde met huisdieren
Negatief: Voorzieningen
States to be in a one time charge for pet and 40 dollar per day parking fee. Got charged for 100 dollars per day for pet.
3 nachten verbleven in februari 2024
Reactie van Customer Service op 27 feb 2024
Hello Miguel,Thank you for sharing your feedback with us. We sincerely apologize for the confusion and inconvenience regarding the pet fee and parking charges during your stay. After our conversation, we acknowledged the error and promptly issued a refund for the overcharge. We appreciate your understanding and are committed to ensuring our guests' experiences align with our policies. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

8/10 – Goed

Priya

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Parking was free which was great for downtown. The staff was not very friendly as noted by other reviewers. If that doesn’t bother you then I’d recommend staying here!
1 nacht verbleven in februari 2024
Reactie van Customer Service op 21 feb 2024
Priya, thank you for offering your perspective on your stay at Sonesta Denver Downtown. We're pleased to hear that you appreciated the complimentary parking. Your feedback regarding the interaction with our team members is noted and we will be sure to address this to ensure all guests feel welcomed and valued. Your recommendation is appreciated and we hope to have another opportunity to serve you even better in the future.

2/10 – Ontzettend slecht

Lisa

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van Customer Service op 21 feb 2024
Lisa, we understand that you didn't give us the best rating and rest assured we value all guest insights as they aid us in striving for service improvement. It is disheartening to note we fell short in some aspects of your visit. That being that case, we look forward to sharing a better experience with you next time.

6/10 – Redelijk

Brandon

Positief: Netheid, personeel en service
Great property for the price and location but not what I would call a 4 star hotel. The bathroom had either freezing water or boiling water. Luckily I was here only for two nights. The TV only had local limited channels with not very good signal. So pretty much imagine you have no TV to be honest. Location is great! Parking was not hard to find.
2 nachten verbleven in februari 2024
Reactie van Customer Service op 20 feb 2024
Brandon, it seems you had a mixed experience at our hotel. We appreciate you acknowledging the value and location of Sonesta Denver Downtown. Concerning the fluctuations in water temperature and the TV channels you've mentioned, we continuously strive to improve and provide an exceptional experience for all our guests. We've taken note of your feedback and will look into it with our team. We're glad that you found our location convenient and parking easy. We hope to have the opportunity to better your experience on your next visit.

10/10 – Uitstekend

Karen

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van Customer Service op 20 feb 2024
Karen, thank you for your exceptional rating! It's fantastic to hear that your experience at Sonesta Denver Downtown was a satisfying one. We are delighted to know we met your expectations and your stay was enjoyable. Our team looks forward to welcoming you back for another great experience in the near future.

10/10 – Uitstekend

Garett

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff were absolutely amazing! They recommended some good restaurants in the area and even gave us some discount coupons to some of them. Considering it was downtown everything was walkable and if there was a place that wasn't, the electric scooters came in handy. They have their own dedicated parking garage that only costs $49 a night. The parking garage was really convenient!
2 nachten verbleven in februari 2024
Reactie van Customer Service op 19 feb 2024
Garett, it's wonderful to hear about your 5-star experience at Sonesta Denver Downtown! Our team members indeed endeavor to provide top-notch recommendations and perks to enhance your stay. We're glad you also appreciated the walkability of our downtown location and the convenience of our parking facility. We hope to welcome you back soon for another enjoyable visit.