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Beoordelingen van Hotel Excelsior

5 out of 5
Hotel Excelsior
Frana Supila 12, Dubrovnik

Beoordelingen

9,6

Uitzonderlijk

Gastenscore: 10 - Uitstekend. 601 van 752 beoordelingen" "
Gastenscore: 8 - Goed. 109 van 752 beoordelingen" "
Gastenscore: 6 - Redelijk. 26 van 752 beoordelingen" "
Gastenscore: 4 - Matig. 11 van 752 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 5 van 752 beoordelingen" "

9,8/10

Netheid

9,4/10

Personeel en service

9,6/10

Voorzieningen

9,4/10

Staat van de accommodatie en faciliteiten

9,4/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Geverifieerde reiziger

Reisde met een groep
Positief: Netheid, staat van de accommodatie en faciliteiten
We moesten erg lang wachten bij het inchecken en veel dingen waren voor het personeel aan de balie niet duidelijk, terwijl van te voren was aangegeven wie op welke kamer verbleef en ook hoeveel nachten
1 nacht verbleven in juni 2019
Reactie van Matea Brnin op 30 jun 2019
Dear Anonymous, thank you for staying with us. We appreciate your feedback. Kind regards Matea Brnin, Hotel director

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
3 nachten verbleven in februari 2019
Reactie van Matea Brnin op 2 apr 2019
Thank you for grading us

10/10 – Uitstekend

Lucius, Brussels, Belgium

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Excellent hotel!
Excellent hotel very conveniently located close to the old city center of Dubrovnik. The hotel is recently renovated, and very clean. Food in the restaurants is very tasty. Breakfast was varied and nice. We particularly appreciated the fact the hotel has a large terrace next to the sea...jump right in!
6 nachten verbleven in juli 2017
Reactie van Matea Brnin op 6 sep 2017
Dear Lucius thank you for staying with us during your visit to Dubrovnik. I'm glad you like our location in the proximity of the Old town. It is nice to read you were satisfied with our facilities and the service provided. We are delighted to read you liked our breakfast buffet and the food in our restaurants.Thank you for staying with us and we would like to welcome you again kind regards Matea Brnin Hotel director

10/10 – Uitstekend

Barry

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Location, convenience, staff were perfect. This Hotel has it all.
5 nachten verbleven in mei 2024
Reactie van Hotel Excelsior op 20 mei 2024
Thank you for grading us.

10/10 – Uitstekend

Darrell, Beaumont

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The place to stay while visiting Dubrovnik without a doubt! Reserved on-site parking. Short walk to Old Town. Awesome private waterfront!!! Super customer service. Beautiful immaculately clean property with very friendly professional staff always ready to assist with a smile. I just can't say enough good things about this property, I will be back and can't wait to return next year!
2 nachten verbleven in april 2024
Reactie van Hotel Excelsior op 20 mei 2024
Dear Darrell,It is with great pleasure that we receive your enthusiastic review. We are thrilled to hear that our location, private waterfront, and customer service exceeded your expectations and contributed to a memorable experience in Dubrovnik.Your kind words about our property's cleanliness and our staff's professionalism and friendliness are truly appreciated. Our team takes great pride in ensuring that all our guests feel welcomed and valued, and it's rewarding to know we have succeeded.We are delighted that you are already looking forward to your return next year. Rest assured, we will be here to greet you with the same warmth and excellence you have come to expect from us.Thank you once again for choosing Hotel Excelsior, and we eagerly await the opportunity to welcome you back.Warm regards,Ivor Vlasic Hotel ManagerHotel Excelsior

8/10 – Goed

Aparajita

Reisde met partner
Positief: Personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Excellent location and superb views from our room. The room was perhaps closed during the winter period and had not been aired. Therefore had dust, my husband has severe dust allergy and really suffered the 3 nights. In addition the AC was not working so we had to be given a fan. For which the hotel kindly refunded one nights stay. This is a leading hotel and they need to ensure that rooms are functioning well and are clean, Dust free and that basics of cooling is working fine. We gave detailed feedback and they were receptive which was great.
4 nachten verbleven in april 2024
Reactie van Hotel Excelsior op 20 mei 2024
Dear Aparajita,Thank you for taking the time to provide us with your valuable feedback. We are pleased to hear that you enjoyed the hotel's location and the views from your room.However, we sincerely apologize for the discomfort caused by the dust and the malfunctioning air conditioning. Please be assured that we take the cleanliness and functionality of our rooms very seriously, and what you experienced is not up to our usual standards.We are grateful that you brought these issues to our attention, allowing us to address them promptly. Your detailed feedback is instrumental in helping us improve our service.We appreciate your understanding and are glad to hear that our gesture of refunding one night's stay was well-received. Rest assured, we are committed to ensuring that such oversights do not recur and that all rooms are in perfect condition for our guests.Thank you again for your comments, and we hope to have the opportunity to welcome you back for a more comfortable and enjoyable stay.Warm regards,Ivor VlasicHotel ManagerHotel Excelsior

10/10 – Uitstekend

Joshua

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything was outstanding. The services, waiters in particular were the best ever.
4 nachten verbleven in april 2024
Reactie van Ivor Vlasic op 20 mei 2024
Dear Joshua,Thank you very much for choosing our Hotel Excelsior and taking your time to share your experience! We are happy indeed that you enjoyed your stay and we hope that we will have the opportunity to welcome you in our hotel again.Kind regards Ivor Vlasic Hotel Director

10/10 – Uitstekend

eric

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
What a luxurious hotel! Service was top notch the minute we arrived. The hotel offers free valet parking and is located just minutes of walking distance from the old town. You can have breakfast and dinner on the terrace overlooking the old town and walls. The view is breathtaking. The breakfast seletion exceeded my expectation.
2 nachten verbleven in april 2024
Reactie van Ivor Vlasic op 20 mei 2024
Dear Eric,Thank you very much for choosing our Hotel Excelsior and taking your time to share your experience! We are happy indeed that you enjoyed your stay and we hope that we will have the opportunity to welcome you in our hotel again.Kind regards Ivor Vlasic Hotel Director

10/10 – Uitstekend

Alexandre

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent service and nice & courteous staff.
5 nachten verbleven in april 2024
Reactie van Ivor Vlasic op 30 apr 2024
Thank you for grading us.

10/10 – Uitstekend

Nicholas

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice Hotel, we will return.
3 nachten verbleven in april 2024
Reactie van Ivor Vlasic op 30 apr 2024
Thank you for grading us.

10/10 – Uitstekend

Joanna

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in april 2024
Reactie van Ivor Vlasic op 30 apr 2024
Thank you for grading us.

10/10 – Uitstekend

Barbara J., State College

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Unbeatable location, wonderful breakfasts, great accomodations, and outstanding staff.
6 nachten verbleven in april 2024
Reactie van Hotel Excelsior op 24 apr 2024
Thank you for grading us.

10/10 – Uitstekend

Daniel Gerrard Vincent

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in april 2024
Reactie van Hotel Excelsior op 24 apr 2024
Thank you for grading us.

10/10 – Uitstekend

John, Edinburgh

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The 5 Star rating of Hotel Excelsior is principally because of the management and staff working as one across alll services supporting each other to make your customer experience so special!
7 nachten verbleven in april 2024
Reactie van Hotel Excelsior op 24 apr 2024
Dear John,Thank you very much for choosing our Hotel Excelsior and taking your time to share your experience! We are happy indeed that you enjoyed your stay and we hope that we will have the opportunity to welcome you in our hotel again.Kind regards Ivor Vlasic Hotel Director

10/10 – Uitstekend

Emery, Dallas

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
5 star service
3 nachten verbleven in april 2024
Reactie van Hotel Excelsior op 24 apr 2024
Thank you for grading us.

10/10 – Uitstekend

LAURENT

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Tres belle vue. Calme.
3 nachten verbleven in april 2024
Reactie van Hotel Excelsior op 24 apr 2024
Thank you for grading us.

10/10 – Uitstekend

Lindsey

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I couldn't say enough nice things about this hotel. Great views, excellent location. I would and will stay here again. My favorite hotel of all 3 hotels that I stayed at in Croatia. Get a sea front room, you will not regret it. The very best views, service, food - everything was perfect!
2 nachten verbleven in april 2024
Reactie van Hotel Excelsior op 24 apr 2024
Dear Lindsey,Thank you very much for choosing our Hotel Excelsior and taking your time to share your experience! We are happy indeed that you enjoyed your stay and we hope that we will have the opportunity to welcome you in our hotel again.Kind regards Ivor Vlasic Hotel Director

10/10 – Uitstekend

Kristine

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Hotel Excelsior is an elegant hotel, incredibly well run, with a stunning view of the sea and old town. Extremely convenient and lovely amenities. The staff and hospitality is second to none. We were here in late March before tourist season had started, so there was some limitation on restaurants and amenities. Otherwise, it was amazing.
4 nachten verbleven in maart 2024
Reactie van Ivor Vlasic op 8 apr 2024
Dear Kristine,Thank you very much for choosing our Hotel Excelsior and taking your time to share your experience! We are happy indeed that you enjoyed your stay and we hope that we will have the opportunity to welcome you in our hotel again.Kind regards Ivor VlasicHotel Director

8/10 – Goed

Humberto

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Todo super bien.
2 nachten verbleven in maart 2024
Reactie van Ivor Vlasic op 21 mrt 2024
Thank you for grading us.

10/10 – Uitstekend

emerson

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Sensacional
Eu tinha reservado nesse hotel, mas devido ao inverno acabei sendo deslocado pra outro hotel da rede, o Dubrovinik Palace e esse que eu acabei ficando era simplesmente maravilhoso, otimo hotel, muito cuidado e atenção com os hospedes e pra vc ir pro centro, tem onibus que sai da cidade velha e para quase dentro da recepção do hotel. Melhor impossivel.
3 nachten verbleven in december 2023
Reactie van Ivor Vlasic op 1 feb 2024
Dear Emerson,Thank you very much for choosing our Hotel Excelsior and taking your time to share your experience! We are happy indeed that you enjoyed your stay and we hope that we will have the opportunity to welcome you in our hotel again.Kind regards Ivor Vlasic Hotel Director

10/10 – Uitstekend

Robert

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in oktober 2023
Reactie van Ivor Vlasic op 28 dec 2023
Thank you for grading us

10/10 – Uitstekend

Rachel

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Incredible!
We had the most incredible stay here while celebrating our honeymoon - we never wanted to leave! From the moment Marko met us at check-in, we felt so celebrated and well taken care of. We debated whether to stay directly in the old town, but this ended up being so much better. You get to look at the old town as your view and the walk over is so quick and beautiful. We’ll worth getting the patio to enjoy the views and listen to the waves. We cannot say enough great things about Hotel Excelsior and have already recommended it to friends. We hope to be back soon!
3 nachten verbleven in oktober 2023
Reactie van Ivor Vlasic op 28 dec 2023
Dear Rachel,Thank you very much for choosing our Hotel Excelsior and taking your time to share your experience! We are happy indeed that you enjoyed your stay and we hope that we will have the opportunity to welcome you in our hotel again.Kind regards Ivor Vlasic Hotel Director

10/10 – Uitstekend

WILLIAM

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
right on the water excellent views
4 nachten verbleven in oktober 2023
Reactie van Ivor Vlasic op 2 nov 2023
Thank you for grading us.

8/10 – Goed

erika

3 nachten verbleven in oktober 2023
Reactie van Ivor Vlasic op 26 okt 2023
Dear Erika,Thank you for grading us.Kind regards Ivor VlasicHotel Director

10/10 – Uitstekend

Ingra

Reisde met partner
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This hotel was fabulous. I wouldn't want to stay anywhere else in Dubrovnik. The sea view was amazing. The location was perfect to walk to the old city, but have the sea frontage. I already want to go back! It made my visit to this city wonderful.
3 nachten verbleven in oktober 2023
Reactie van Ivor Vlasic op 23 okt 2023
Dear Ingra,Thank you very much for choosing our Hotel Excelsior and taking your time to share your experience! We are happy indeed that you enjoyed your stay and we hope that we will have the opportunity to welcome you in our hotel again.Kind regards Ivor VlasicHotel Director

10/10 – Uitstekend

Sanjeev

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very courteous staff .
2 nachten verbleven in oktober 2023
Reactie van Ivor Vlasic op 23 okt 2023
Thank you for grading us.Kind regards Ivor VlasicHotel Director

10/10 – Uitstekend

Alysson

3 nachten verbleven in oktober 2023
Reactie van Ivor Vlasic op 23 okt 2023
Thank you for grading us.Kind regards Ivor VlasicHotel Director

10/10 – Uitstekend

Patricia, Cary

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great staff. Very accommodating. You have to ask for VIP benefits. They didn’t have an upgrade available at time of arrival but offered o e the next day. It wasn’t much of an upgrade so we did not take it. The breakfast was outstanding!
3 nachten verbleven in september 2023
Reactie van Ivor Vlasic op 23 okt 2023
Dear Patricia,Thank you very much for choosing our Hotel Excelsior and taking your time to share your experience! We are happy indeed that you enjoyed your stay and we hope that we will have the opportunity to welcome you in our hotel again.Kind regards Ivor VlasicHotel Director

10/10 – Uitstekend

Jennifer

2 nachten verbleven in oktober 2023
Reactie van Ivor Vlasic op 2 nov 2023
Thank you for grading us.

10/10 – Uitstekend

cynthia

2 nachten verbleven in oktober 2023
Reactie van Ivor Vlasic op 2 nov 2023
Thank you for grading us.

8/10 – Goed

david

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Closeness to city
3 nachten verbleven in oktober 2023
Reactie van Ivor Vlasic op 23 okt 2023
Thank you for grading us.Kind regards Ivor VlasicHotel Director

10/10 – Uitstekend

Richard

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Just fine. Nice walk into town
3 nachten verbleven in oktober 2023
Reactie van Ivor Vlasic op 23 okt 2023
Thank you for grading us.Kind regards Ivor VlasicHotel Director

10/10 – Uitstekend

LUIS

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Excelente hotel en Duvrobnik
Gran Hotel con todas las comodidades, excelente restaurante, bar, spa, alberca y la atención excepcional. A solo 5 minutos andando del casco histórico. Tengo una nueva reserva ya que muy muy pronto regresaré y si vamos a regresar es porque nos encantó.
2 nachten verbleven in september 2023
Reactie van Ivor Vlasic op 23 okt 2023
Dear Luis,Thank you very much for choosing our Hotel Excelsior and taking your time to share your experience! We are happy indeed that you enjoyed your stay and we hope that we will have the opportunity to welcome you in our hotel again.Kind regards Ivor VlasicHotel Director

8/10 – Goed

Claudia

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location, great service.
3 nachten verbleven in september 2023
Reactie van Ivor Vlasic op 23 okt 2023
Thank you for grading us.Kind regards Ivor VlasicHotel Director

2/10 – Ontzettend slecht

Mary

2 nachten verbleven in september 2023
Reactie van Ivor Vlasic op 29 sep 2023
Thank you for grading us

6/10 – Redelijk

Viviana

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in september 2023
Reactie van Ivor Vlasic op 23 okt 2023
Thank you for grading us.Kind regards Ivor VlasicHotel Director

10/10 – Uitstekend

Terence

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
First class hotel with outstanding service and ambience. Walking distance to the walled city and a private access to the ocean. Would highly recommend!
3 nachten verbleven in september 2023
Reactie van Ivor Vlasic op 22 sep 2023
Dear Terence,Thank you very much for choosing our Hotel Excelsior and taking your time to share your experience! We are happy indeed that you enjoyed your stay and we hope that we will have the opportunity to welcome you in our hotel again.Kind regards Ivor Vlasic Hotel Director

10/10 – Uitstekend

Doreen, Syosset

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The property was absolutely perfect! It was just a gorgeous facility in a perfect setting with unbelievable views of downtown.
5 nachten verbleven in september 2023
Reactie van Ivor Vlasic op 22 sep 2023
Dear Doreen,Thank you very much for choosing our Hotel Excelsior and taking your time to share your experience! We are happy indeed that you enjoyed your stay and we hope that we will have the opportunity to welcome you in our hotel again.Kind regards Ivor Vlasic Hotel Director

10/10 – Uitstekend

Agda

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
3 nachten verbleven in juni 2023
Reactie van Ivor Vlasic op 23 okt 2023
Thank you for grading us.Kind regards Ivor VlasicHotel Director

10/10 – Uitstekend

Michael

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
location is excellent, own beach area,superb breakfast, evening lounge area (music) amd many more....
3 nachten verbleven in september 2023
Reactie van Ivor Vlasic op 19 sep 2023
Dear Michael,Thank you very much for choosing our Hotel Excelsior and taking your time to share your experience! We are happy indeed that you enjoyed your stay and we hope that we will have the opportunity to welcome you in our hotel again.Kind regards Ivor VlasicHotel Director

10/10 – Uitstekend

Rosemarie

3 nachten verbleven in juli 2023
Reactie van Ivor Vlasic op 23 okt 2023
Thank you for grading us.Kind regards Ivor VlasicHotel Director

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in augustus 2023
Reactie van Ivor Vlasic op 15 sep 2023
Thank you for grading us

10/10 – Uitstekend

Kyle

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The excelsior hotel is a 5 star stay, don’t waste your time looking elsewhere.
4 nachten verbleven in september 2023
Reactie van Ivor Vlasic op 15 sep 2023
Thank you for grading us

10/10 – Uitstekend

Hiroaki

3 nachten verbleven in september 2023
Reactie van Ivor Vlasic op 28 sep 2023
Dear Hiroaki,Thank you very much for choosing our Hotel Excelsior and taking your time to share your experience! We are happy indeed that you enjoyed your stay and we hope that we will have the opportunity to welcome you in our hotel again.Kind regards Ivor VlasicHotel Director

10/10 – Uitstekend

Stephanie

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2023
Reactie van Ivor Vlasic op 15 sep 2023
Thank you for grading us

10/10 – Uitstekend

Atish

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
World class hotel with excellent location and amenities.
2 nachten verbleven in september 2023
Reactie van Ivor Vlasic op 15 sep 2023
Thank you for grading us

10/10 – Uitstekend

Fernando

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Marko ( concierge) it is outstanding!! The waister ( bar and beach restaurant) are to stressfull but overal all it is very good.
3 nachten verbleven in augustus 2023
Reactie van Ivor Vlasic op 28 aug 2023
Dear Fernando,Thank you very much for choosing our Hotel Excelsior and taking your time to share your experience! We are happy indeed that you enjoyed your stay and we hope that we will have the opportunity to welcome you in our hotel again.Kind regards Ivor VlasicHotel Director

10/10 – Uitstekend

Keren, Toronto

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very luxurious. Phenomenal breakfast buffet included with full yogurt bar, fruit, cereal, pastries and hot made to order menu items also included. The private beach / swimming ledge had beautiful views of the sea and old town.
Reactie van Ivor Vlasic op 28 aug 2023
Dear Keren,Thank you very much for choosing our Hotel Excelsior and taking your time to share your experience! We are happy indeed that you enjoyed your stay and we hope that we will have the opportunity to welcome you in our hotel again.Kind regards Ivor VlasicHotel Director

8/10 – Goed

Joseph

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in augustus 2023
Reactie van Ivor Vlasic op 25 aug 2023
Thank you for grading us

8/10 – Goed

Yuji

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
快適な滞在
前回ドブロクニクに旅行した時にも宿泊しました。ホテルのスタッフがとても丁寧、親切で滞在中ずっと快適に過ごせました。ただフィットネス施設の器具は、もう少し充実させていただきたいです。
2 nachten verbleven in augustus 2023
Reactie van Ivor Vlasic op 31 aug 2023
Dear Yuji,Thank you very much for choosing our Hotel Excelsior and taking your time to share your experience! We are happy indeed that you enjoyed your stay and we hope that we will have the opportunity to welcome you in our hotel again.Kind regards Ivor Vlasic Hotel Director