2/5 – Matig
robin
10 jan. 2022
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
I enjoyed the spacious rooms and the condo style with kitchen. However when I checked in, the room was filthy. I mean really dirty. They immediately upgraded me and moved me to another room. It was better, but still not clean. I had to actually ask the house keeper in the hall to borrow a broom, cloth and cleaning solutions. Floor was covered in crumbs and debris, definately had not been swept or mopped. Table and counter tops and dresser tops sticky with spills and food stains. I actually ended up cleaning the room myself. After making the complaint they never even offer to come and clean the room. Then when I went to have a shower, the shower handle to turn water on was broken. Had to wait for it to be fixed. There was empty soap and shampoos and only 2 of each towels. Bathroom was not stocked. Kitchen had no knives or cooking utensils, no coffee maker or toaster. Very poor idea of a full kitchen. Asked repeatedly for a manager to contact me and they would not contact me to discuss how unhappy I was. After day 1 without even being told, they simply suspended house keeping services. Was hoping for a detailed clean of the room given my check in experience, instead I just had to live with it and request towels etc. Cleaning was horrible for standard expectations but you would think they would have covid cleaning procedures in place. What is very disappointing is that for how expensive the resort is, nobody even cared about my experience or even contacted me
5 nachten verbleven in januari 2022