2/10 – Ontzettend slecht
Shay
Reisde met partner
8 mei 2026
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
I am writing to formally express my dissatisfaction with our stay at the Embassy Suites (Hilton) Deerfield Beach Florida, from May 2nd to May 5th, 2026, and to respectfully request a full refund for my reservation.
This stay was specifically planned as a beach vacation, and unfortunately, the experience fell significantly short of what was expected from the Embassy Suites (Hilton) brand for the following reasons:
• Upon arrival, the room type we reserved was not available, despite having a confirmed reservation.
• We were instead assigned a room on a low floor (3rd floor), with a view consisting entirely of concrete structures rather than an ocean or beach view, which was extremely disappointing for a beach vacation (see attached photo).
• The adjacent room, Room 318, had loud music playing until approximately 1:00 a.m., causing considerable disturbance and loss of rest.
• On Sunday, May 3rd, a birthday party took place in Room 318 from approximately 7:30 a.m. until 11:00 a.m., with exceptionally high noise levels. This made it impossible to relax or enjoy the quiet stay we had anticipated.
• From Saturday night until Sunday evening, there was a complete outage of the hotel’s internet service, preventing us from connecting with our family. This caused significant stress for our children, who were unable to reach us.
• Additionally, the on site Jacuzzi was not operational, further limiting access to advertised amenities.
Taken together, these issues had a substantial negative
Shay
3 nachten verbleven in mei 2026
