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Beoordelingen van Sonesta ES Suites Fort Lauderdale Plantation

3 out of 5
Sonesta ES Suites Fort Lauderdale Plantation
410 N Pine Island Rd, Plantation, FL

Beoordelingen

8,4

Zeer goed

Gastenscore: 10 - Uitstekend. 522 van 1003 beoordelingen" "
Gastenscore: 8 - Goed. 286 van 1003 beoordelingen" "
Gastenscore: 6 - Redelijk. 83 van 1003 beoordelingen" "
Gastenscore: 4 - Matig. 57 van 1003 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 55 van 1003 beoordelingen" "

8,6/10

Netheid

8,4/10

Personeel en service

8,2/10

Voorzieningen

8,2/10

Staat van de accommodatie en faciliteiten

7,8/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Anita

1 nacht verbleven in mei 2022

8/10 – Goed

Orquia, Tallahassee

Reisde met partner
Positief: Netheid, personeel en service
Excellent for longer stays, friendly staff
6 nachten verbleven in januari 2024
Reactie van Kheywood op 27 apr 2024
Dear Orquia,Thank you for the review. We look forward to seeing you again soon!

8/10 – Goed

austin

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything was fine. Thanks
4 nachten verbleven in april 2024
Reactie van Kheywood op 27 apr 2024
Dear Austin,Thank you for the review. We look forward to seeing you again soon!

10/10 – Uitstekend

Kristin

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
great hotel
2 nachten verbleven in april 2024
Reactie van Kheywood op 27 apr 2024
Dear Kristin,Thank you for the review. We look forward to seeing you again soon!

8/10 – Goed

Marline

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I will have to acknowledge the young lady at the checki in that I met in the morning of my arrival from Jamaica which made my stay very pleasant. I cannot say the same for the one that I checked in with the night before. It was a 2 nights stay but the young woman originally from Jamaica with her professionalism and care made me feel at home. I am sorry I cannot remember her first name. She was great!
1 nacht verbleven in april 2024
Reactie van Kheywood op 27 apr 2024
Dear Marline Thank you so much for taking the time to give us feedback on our property. We work very hard to deliver a superior level of service and are glad your stay was comfortable. We look forward to seeing you again real soon!

2/10 – Ontzettend slecht

DeAnna

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Terrible customer service , grill doesnt work. No fire pit or hot tub
1 nacht verbleven in april 2024
Reactie van Kheywood op 23 apr 2024
Dear DeAnna,Thank you for the review. We look forward to seeing you again soon!

8/10 – Goed

Andy

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
5 nachten verbleven in april 2024
Reactie van Kheywood op 21 apr 2024
Dear Andy ,Thank you for the review. We look forward to seeing you again soon!

10/10 – Uitstekend

Dandre

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Kheywood op 20 apr 2024
Dear Dandre,Thank you for the review . Hope to see you again soon .

10/10 – Uitstekend

Dandre

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel is great
3 nachten verbleven in april 2024
Reactie van Kheywood op 18 apr 2024
Dear Dandre,Thank you for the review. Hope to see you again soon.

10/10 – Uitstekend

Harold

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice place
2 nachten verbleven in januari 2024
Reactie van Kheywood op 18 apr 2024
Dear Harold,Thank you for the review. Hope to see you again soon.

10/10 – Uitstekend

KENTRY

Positief: Netheid, personeel en service
3 nachten verbleven in april 2024
Reactie van Kheywood op 18 apr 2024
Dear Kentry ,Thank you for the review. Hope to see you again soon.

10/10 – Uitstekend

JESSICA, Maplewood

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great value for the money
2 nachten verbleven in april 2024
Reactie van Kheywood op 16 apr 2024
Dear Jessica,Thank you for the review. We look forward to seeing you again soon!

10/10 – Uitstekend

SHAVON

Positief: Voorzieningen
The Ammenities and Breakfast
2 nachten verbleven in april 2024
Reactie van Kheywood op 16 apr 2024
Dear Shavon,Thank you for the review. We look forward to seeing you again soon!

2/10 – Ontzettend slecht

Walt

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in april 2024
Reactie van Kheywood op 15 apr 2024
Dear Walt ,Thank you for the review. We look forward to seeing you again soon!

10/10 – Uitstekend

Rebecca

Positief: Voorzieningen, staat van de accommodatie en faciliteiten
👍
1 nacht verbleven in maart 2024
Reactie van Kheywood op 23 apr 2024
Dear Rebecca,Thank you for the review. We look forward to seeing you again soon!

8/10 – Goed

Francisco J

Positief: Netheid, staat van de accommodatie en faciliteiten
I liked my stay just two things, when I got my room there was a stain on the bottom of the restroom toilet, I told the receptionist and she said she would send someone to clean it but no one came. Also all three days the eggs were runny and breakfast sausage was burnt, and cereal old.
3 nachten verbleven in april 2024
Reactie van Kheywood op 10 apr 2024
Dear Francisco,Thank you for the review. We look forward to seeing you again soon!

8/10 – Goed

Devin

Reisde met familie en kleine kinderen
Overall decent property. Nice accommodations
2 nachten verbleven in april 2024
Reactie van Kheywood op 9 apr 2024
Dear Devin,Thank you for the review. We look forward to seeing you again soon!

10/10 – Uitstekend

Lisa

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
Friendly staff, felt safe and conveniently located to shopping and dinning
3 nachten verbleven in april 2024
Reactie van Genie op 7 apr 2024
Hello MS. Lisa,Our staff constantly strives to go above and beyond to ensure that your stay is the best it can be, so we are truly humbled by your review. We are happy that we had the opportunity to serve you and we hope you will choose Sonesta in your future travels.

10/10 – Uitstekend

ceyon

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The room was lovely,breakfast was top notch.If i wanted to cook it was more than possible, i have cooktop ,full size refrigerator, microwave,utensils ,cookware etc.
2 nachten verbleven in maart 2024
Reactie van Genie op 7 apr 2024
Hello,Wow! What a wonderful review, we truly appreciate your business and your trust in us. We are very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future.

8/10 – Goed

DAVID BRYAN

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lovely staff - very helpful. Good breakfast. Apartment very nice, just showing some signs of wear and tear.
2 nachten verbleven in april 2024
Reactie van Genie op 7 apr 2024
Hello,Our staff constantly strives to go above and beyond to ensure that your stay is the best it can be, so we are truly humbled by your review. We are happy that we had the opportunity to serve you and we hope you will choose Sonesta in your future travels.

10/10 – Uitstekend

Robert

Positief: Voorzieningen
Pierre our room Attendant was outstanding
2 nachten verbleven in april 2024
Reactie van Kheywood op 5 apr 2024
Dear Robert ,Thank you for your positive comments. We are so glad to hear that you enjoyed your stay with us and hope your next stay is just around the corner! Looking forward to welcoming you back soon.

8/10 – Goed

Renicka

Reisde met een groep, Reisde met familie
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Negatief: Netheid
My family and I enjoy the facilities and the convenience of having a stove set up in each room. The rooms were all nicely cleaned. However, the only thing i didn't like was the room cleaning policy of it being cleaned every 7 days. We wasn't to keen about that. Oh, and the washer and dryer amenities is not user-friendly for international guest. Because of our phone number we were unable to receive the codes sent to our phones and that cost us a more than we anticipated for washer. Overall, our stay was and the staff were excellent and very helpful👍 Renicka
3 nachten verbleven in maart 2024
Reactie van Kheywood op 5 apr 2024
Dear Renicka ,Thank you so much for taking the time to give us feedback on our property. We work very hard to deliver a superior level of service and are glad your stay was comfortable. We look forward to seeing you again real soon!

8/10 – Goed

Thania, Providenciales

Positief: Personeel en service
The property was okay. Only issue me and family had is washcloths. They ran out of cloths very fast and when we reach. We noticed hair on the bed. The some of the staff was very friendly but Kimanda Heywood was the top friendliest. Everything I wanted and asked her for she always try her best to help me and Mrs. Desarine went out her way to get me what I asked her for. Thanks to you both for the great experience.
6 nachten verbleven in maart 2024
Reactie van Kheywood op 9 apr 2024
Dear Thania,Thank you for your wonderful remarks, which we will share with our staff. Your feedback is very important to us. We are thrilled to hear that you enjoyed your stay and look forward to welcoming you back soon.

10/10 – Uitstekend

Jean

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
.
4 nachten verbleven in maart 2024
Reactie van Genie op 3 apr 2024
Hello Jean,Wow! What a wonderful review, we truly appreciate your business and your trust in us. We are very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future.

2/10 – Ontzettend slecht

Chrishell

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Sonesta has too many extra charges. If you order packages it’s now a $10.00 fee per package. The mess up thing about it is some packages do not even value $10.00. Alright.. my charges came up to nearly $200 because they were ship individually. You have to pay for package..like how? why? That is beyond horrible. I would not stay there again. Last but least they dnt straighten up rooms or clean up if you staying less than 7 days.
4 nachten verbleven in maart 2024
Reactie van Genie op 4 apr 2024
Hello,Thank you for your review. We are sorry to see you were not completely satisfied with our hotel. This will be shared with our staff so that we may improve the guest experience.

6/10 – Redelijk

Geofrika

Reisde met familie en kleine kinderen
Negatief: Netheid, staat van de accommodatie en faciliteiten
I was placed in a room on the fourth floor at the very back of the hotel, which was okay until I left my room for dinner only to come back to the elevator not working. I had to walk four flights of stairs with shopping bags and a baby in hand. I don't recall seeing it on the booking site but there is NO cleaning service for rooms booked less than seven days. Once I was told this, i inquired about towels so that I can change the ones in my room, only to be told that there were no face towels available. Upon check-out, I was charged a parking fee. A fee for a hotel at which I am staying is beyond wild to me.
3 nachten verbleven in maart 2024
Reactie van Genie op 3 apr 2024
Hello Geofrika,Thank you for your direct and genuine comments. We really appreciate your feedback. Rest assured we will be looking into the comment you have made about your experience with our staff. We hope to continue to have you as our guest, and look forward to another chance to serve you. Your comments are taken seriously and we will take steps to make the guest experience even better.

8/10 – Goed

Hi

Positief: Netheid
Decent stay, room smelled, and the elevator broke down and we were on the 4th floor.
1 nacht verbleven in maart 2024
Reactie van Genie op 3 apr 2024
Hello,Thank you for taking the time to review our hotel. We apologize for any inconvenience, what you experienced is one of many stages of our renovation. It would be such a pleasure to welcome you back to our new and improved hotel!

8/10 – Goed

Astassia

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The suite I got was actually better than I had expected. Everything was really clean. I also liked how the hotel is in a nice area and in close proximity to all the places where I wanted to shop. The continental breakfast could use more options but I guess it was okay- it was something hot in your belly to start the day. The only thing I saw as a MAJOR issue was that damn elevator. They really need to get that fixed. Apart from that, I would definitely stay here again. I really enjoyed my stay.
4 nachten verbleven in maart 2024
Reactie van Kheywood op 1 apr 2024
Dear Astassia,Thank you for the review. Your feedback is very important to us.

4/10 – Matig

Barry

2 nachten verbleven in maart 2024
Reactie van Kheywood op 20 apr 2024
Dear Barry ,Thank you for the review . We hope to see you again soon .

10/10 – Uitstekend

Wendy Diana

Reisde met partner
Positief: Voorzieningen
Staff was very friendly and responsive. The suite was clean and well stocked. Only tiny complaints were that the couch was uncomfortable (no support) and the room smelled a smidge like dog (dogs are welcome in this hotel). Otherwise, everything was great!
5 nachten verbleven in maart 2024
Reactie van Kheywood op 28 mrt 2024
Dear Wendy,Thank you for your positive comments. Feedback is important to us. We are so glad to hear that you enjoyed your stay with us and hope your next stay is just around the corner! Looking forward to welcoming you back soon.

10/10 – Uitstekend

Juliet

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I had to come to Florida for a week, and this was the best way to do it. Having a full kitchen and living room area made it so comfortable for my bf and I. We were able to do laundry (which my only complaint, since it has an app that forces you to pay $10 at a time even though washer/dryer is advertised at $3 each). Otherwise I loved our specific room, parking was so convenient for it, and I would stay here again.
8 nachten verbleven in maart 2024
Reactie van Genie op 27 mrt 2024
Hello Juliet,Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. We are glad that you enjoyed the value and the convenient location of our hotel! We are delighted by your compliments, rating and review of our high hospitality standards. We can't begin to tell you how much we appreciate your review!

8/10 – Goed

Antonio

4 nachten verbleven in maart 2024
Reactie van Kheywood op 15 apr 2024
Dear Antonio ,Thank you for the review. We look forward to seeing you again soon!

8/10 – Goed

Esther

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
There was work happening in the vicinity of the elevator and one was out of action, causing queues for the other elevator. One staff member at reception was fabulous, the other appeared rather disinterested. Breakfast was fine, but it was very disappointing to have to use plastic plates and cutlery, creating a huge amount of rubbish.
1 nacht verbleven in maart 2024
Reactie van Kheywood op 25 mrt 2024
Dear Esther,Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon!

4/10 – Matig

Glenn

Reisde met partner
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Dump! Stay away! Reminded me of hotel From 1970’s. The rooms are suites with living room and kitchenette…most people who stay there are construction workers from out of town on long term projects.
2 nachten verbleven in maart 2024
Reactie van Genie op 23 mrt 2024
"Thank you for taking the time to give us your feedback about your stay. We are so sorry that we didn't live up to your expectations. Your stay does not seem to be what most of our guests have experienced. We will ensure we share your review with our entire team so that we can continue to improve.

8/10 – Goed

Odetta

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Room was nice and clean
3 nachten verbleven in maart 2024
Reactie van Kheywood op 18 mrt 2024
Hello Odetta ,Thank you for the review. Your feedback is very important to us. Hope to see you again soon.

10/10 – Uitstekend

Mark

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The staff
2 nachten verbleven in maart 2024
Reactie van Genie op 18 mrt 2024
Thank you for your positive review of our hotel. Our staff goes above and beyond for our valued guests and they appreciate your kind words. We will continue to work hard to earn your business and we want you to know that your continuing support means a great deal to us!

10/10 – Uitstekend

JOAN

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Front desk staff not professional
1 nacht verbleven in maart 2024
Reactie van Genie op 17 mrt 2024
Thank you for your direct and genuine comments. We really appreciate your feedback. Rest assured we will be looking into the comment you have made about your experience with our staff. We hope to continue to have you as our guest and look forward to another chance to serve you. Your comments are taken seriously and we will take steps to make the guest experience even better.

10/10 – Uitstekend

Judith

Reisde met familie
Positief: Voorzieningen
The hotel and the suite was great. We enjoyed our stay there.
2 nachten verbleven in maart 2024
Reactie van Genie op 17 mrt 2024
Wow! What a wonderful review, we truly appreciate your business and your trust in us. We are very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future.

10/10 – Uitstekend

Romeo

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Incluye desayuno y es muy limpio seguro y con estacionamiento
2 nachten verbleven in maart 2024
Reactie van Genie op 17 mrt 2024
Wow! What a wonderful review, we truly appreciate your business and your trust in us. We are very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future.

10/10 – Uitstekend

Frederick

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Genie op 17 mrt 2024
Wow! What a wonderful review, we truly appreciate your business and your trust in us. We are very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future.

8/10 – Goed

Pedro

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service
Very conveniently located.
3 nachten verbleven in maart 2024
Reactie van Kheywood op 14 mrt 2024
Dear Pedro ,Thank you for the review. We look forward to seeing you again soon!

8/10 – Goed

Frank, Casselman

Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Close to Sawgrass mall and good restaurants. Good hot breakfast. Room was clean and overall experience was pleasant.
2 nachten verbleven in februari 2024
Reactie van Kheywood op 13 mrt 2024
Dear Frank,Thank you for the review . Feedback is important to us . Hope to see you again soon .

6/10 – Redelijk

Lisa Marie

Positief: Netheid, staat van de accommodatie en faciliteiten
4 nachten verbleven in maart 2024
Reactie van Kheywood op 13 mrt 2024
Dear Lisa,Thank you for the review. Hope to see you again soon.

8/10 – Goed

Ross

Reisde met familie
Positief: Netheid, personeel en service
Negatief: Voorzieningen
Nice people. I love the area
3 nachten verbleven in maart 2024
Reactie van Kheywood op 11 mrt 2024
Dear Ross ,Thank you for the review. Your feedback is very important to us . We look forward to seeing you again soon!

10/10 – Uitstekend

LILLIAN

The breakfast is to late. We are out a 7am and the breakfast start a 7:30 am.
1 nacht verbleven in maart 2024
Reactie van Kheywood op 11 mrt 2024
Dear Lillian ,Thank you for the review. We look forward to seeing you again soon!

10/10 – Uitstekend

Abigail Rebekah

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The facility was very clean and quiet. If you favor privacy and great accommodations, you will love this hotel.
4 nachten verbleven in maart 2024
Reactie van Kheywood op 10 mrt 2024
Dear Abigail,Thank you for your positive comments. We are so glad to hear that you enjoyed your stay with us and hope your next stay is just around the corner! Looking forward to welcoming you back soon.

10/10 – Uitstekend

Mitshara

5 nachten verbleven in januari 2024
Reactie van Genie op 10 mrt 2024
HELLO,Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. We are glad that you enjoyed the value and the convenient location of our hotel! We are delighted by your compliments, rating, and review of our high hospitality standards. We can't begin to tell you how much we appreciate your review!

8/10 – Goed

Susan

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I enjoyed the area for a few reasons. It was a quiet area and felt safe. It was also central to shopping, events and beaches.
6 nachten verbleven in februari 2024
Reactie van Kheywood op 7 mrt 2024
Dear Susan ,Thank you for your positive comments. We are so glad to hear that you enjoyed your stay with us and hope your next stay is just around the corner! Looking forward to welcoming you back soon.

8/10 – Goed

Quetell

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
My stay here was nice, rooms were clean. breakfast was very limited . You guys should offer more options . Staff was nice hotel is a bit outdated for the price . Could use an upgrade . But I enjoy my stay . Would recommend for large families. Kitchenette very convenient. Would stay again
6 nachten verbleven in februari 2024
Reactie van Genie op 6 mrt 2024
We thank you for staying with Sonesta. We appreciate you for sharing this feedback with us. We are glad to forward these comments to property management and the renovation team to address these issues. We apologize for the current condition of the property, however, we invite you to return soon to witness the many improvements we are making. Warmest Regards,

10/10 – Uitstekend

William

Reisde met partner
Positief: Voorzieningen
The hotel was very nice.
1 nacht verbleven in maart 2024
Reactie van Genie op 6 mrt 2024
Wow! What a wonderful review, we truly appreciate your business and your trust in us. We are very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel soon. Warmest Regards