Een buitenzwembad

Beoordelingen van Hotel das Cataratas, A Belmond Hotel, Iguassu Falls

5 out of 5
Hotel das Cataratas, A Belmond Hotel, Iguassu Falls
Rodovia Br 469 Km 32, Iguassu National Park, Foz do Iguaçu, PR

Beoordelingen

9,8

Uitzonderlijk

Gastenscore: 10 - Uitstekend. 903 van 1000 beoordelingen" "
Gastenscore: 8 - Goed. 73 van 1000 beoordelingen" "
Gastenscore: 6 - Redelijk. 11 van 1000 beoordelingen" "
Gastenscore: 4 - Matig. 10 van 1000 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 3 van 1000 beoordelingen" "

10/10

Netheid

9,8/10

Personeel en service

9,8/10

Voorzieningen

9,8/10

Staat van de accommodatie en faciliteiten

9,8/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

petrus

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
very unique close to the waterfalls
4 nachten verbleven in oktober 2022
Reactie van Tais Nuñez - Front Office Manager op 12 nov 2022
Dear Mr. Petrus, thank you very much for your review. I'm delighted to hear how much you enjoyed our pastel-pink palace Hotel das Cataratas.My team and I are looking forward to welcome you again soon. Sincerely,

10/10 – Uitstekend

robert

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Maximum score!
Perfecte service, Mooie kamer en heerlijk ontbijt en diner!
2 nachten verbleven in juli 2022
Reactie van Andrea Emmerling, General Manager op 25 jul 2022
Dear Robert, Thank you for awarding my team and myself with the perfect score - We were delighted to host you at our pastel-pink palace and look forward to welcoming you back later on this year! Our program for the festive season is already available. Met vriendelijke groeten, Andrea Emmerling, General Manager

10/10 – Uitstekend

Roderick

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Heerlijk verblijf midden in nationale Park Iguacu
Uitstekende uitvalsbasis als je de watervallen Foz do Iguacu op verschillende momenten wilt bekijken - echt, ze zijn steeds anders. Slechts 30 minuten lopen vanaf het hotel. Op maandag is het park gesloten, maar kunnen gasten van het hotel wel naar de watervallen. Het hotel is prachtig gelegen, klassiek koloniaal ingericht, prachtig zwembad, uitstekende bar en restaurants, uitgebreid ontbijt. Heerlijk ontspannen, enig minpunt waren de erg aanwezige en rokende familie- c.q. vriendengroepen rond het zwembad. Prettige kamers, mooi ingericht, prima bedden. Excuries naar bijv. de stad Foz do Iguacu en de machtige Itaipu-dam zijn makkelijk te boeken; taxi's zijn zo geregeld en fietsen worden bij het hotel verhuurd. Nog geen 20 minuten vanaf het vliegveld.
4 nachten verbleven in juli 2021
Reactie van Andrea Emmerling - Gerente Geral op 16 jul 2021
Dear Guest, Thank you for taking your time and reviewing the Belmond Hotel das Cataratas. We are very pleased to hear that you did enjoy your stay and our services. We are looking forward to welcoming you back in the near future. Yours sincerely, Andrea Emmerling General Manager

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Luxe hotel close to Iguaçu falls
Excellent hotel with very friendly and service orientated staff. Also for the small child we had with us everything perfectly organised. Very good breakfast and nice bar/ recreation room.Very special atmosphere so close to the falls in the middle of the forrest park.
2 nachten verbleven in juli 2018
Reactie van Eduardo Bressane - General Manager op 31 jul 2018
Dear Guest, It was a pleasure to host you on your recent visit to Cataratas. We would like to thank you for the feedback and we are delighted that you enjoyed your time with us. On behalf of the entire team, I would like to thank you very much for your gracious comments and we look forward to welcoming you back to the hotel soon. Yours sincerely, Eduardo Bressane General Manager

10/10 – Uitstekend

Jinbin

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel is located within the Iguacu Falls National Park, which allows us the freedom to visit the falls more than once and when the weather was more favourable (it had been raining non stop for the past 3 days). As taxis a and private hire cars are unable to enter the park, the hotel provides a shuttle service to ferry their guests from the National Park entrance to the hotel (11km distance, 20-minute journey). The hotel staff was wonderful, from reception staff to housekeeping to the wait staff in the bar and restaurant. We did the cachaça experience and learnt a lot about the iconic brazilian liquor. The hotel room was perfect. We got upgraded to a deluxe room with garden view. The room was clean, beautiful and spacious, befitting of a colonial-style hotel. The reception staff was very accommodating to our early arrival and got us a room promptly. Thank you very much! Taking full advantage as hotel guests, we walked the falls trail twice, once in the afternoon (cloudy sky) and once more the following morning (clear blue sky). Our only regret was that the full moon tour was cancelled, despite the sky having cleared up. In the end, we could only admire the falls and the moon rainbow at the viewpoint right outside the hotel; the trail was closed and we were not allowed to access it without a guide. Would've been wonderful to have been able to see the moon rainbow at Salto San Maria!
1 nacht verbleven in april 2024
Reactie van Letícia Busatto op 30 apr 2024
Dear Jinbin,Thank you for sharing your feedback with us!We're delighted to hear that you had a wonderful experience during your stay at our hotel. It's great to know that you found our location within the Iguacu Falls National Park convenient for visiting the falls multiple times, especially considering the recent rainy weather. We're also pleased to hear that you enjoyed the shuttle service and found our staff to be wonderful and accommodating.We apologize for the cancellation of the full moon tour and any inconvenience it may have caused. We understand how special it would have been to see the moon rainbow at Salto San Maria, and we appreciate your understanding in this matter.Thank you again for choosing to stay with us, and we hope to have the pleasure of welcoming you back for another memorable experience in the future!Warm regards,Letícia BusattoAssistant to the General Manager

10/10 – Uitstekend

Susan

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Wow!! What an amazing hotel. Access to the falls 24 hours. The most attentive staff. Dinner buffet was great. View of the falls. I could go on about the special details- they dry your clothes-no charge when it rains. Wonderful
1 nacht verbleven in april 2024
Reactie van Letícia Busatto op 24 apr 2024
Dear Susan,Thank you so much for sharing your experience with us!We're thrilled to hear that you had such a wonderful time at our hotel. Providing access to the falls 24 hours a day is one of the unique features we take pride in, and we're delighted to know that you enjoyed it. It's also great to hear that you found our staff to be attentive and that you appreciated the special details, such as drying your clothes at no charge when it rains. We aim to provide our guests with exceptional service and unforgettable experiences, and we're glad we could do that for you.If you ever decide to visit again or if there's anything else we can assist you with, please don't hesitate to reach out.Best regards,Letícia BusattoAssistant to the General Manager

10/10 – Uitstekend

Shuai

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Overall very good experience. A huge plus to go to the falls before or after hours without any other tourists. Staff are friendly and helpful. Would definitely stay here again and for longer time!
1 nacht verbleven in april 2024
Reactie van Letícia Busatto op 19 apr 2024
Dear Shuai,Thank you for taking the time to share your experience with us. We're delighted to hear that you had a very good overall experience during your stay at Hotel das Cataratas.It's wonderful to know that you enjoyed the opportunity to visit the falls before or after hours without other tourists, allowing you to fully appreciate the beauty of the surroundings. We're also pleased that our staff contributed to making your stay enjoyable with their friendliness and helpfulness.We would be thrilled to welcome you back for a longer stay in the future. Please don't hesitate to reach out if there's anything we can assist you with in planning your next visit.Warm regards,Letícia BusattoAssistant to the General Manager

10/10 – Uitstekend

?

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
全てが最高な空間でした。 1泊しか出来なかったのはとても残念ですが、スタッフの方は皆お優しく、笑顔で対応してくださりとても安心しました。 ホテル内のレストランは量がボリューミーでしたがとても美味しかったので完食しました。 また宿泊をしたいと心から想えるホテルです。
1 nacht verbleven in april 2024
Reactie van Letícia Busatto op 19 apr 2024
Dear Guest,Thank you for taking the time to share your feedback with us. We are delighted to hear that you had a wonderful experience during your stay at our hotel.We appreciate your kind words about our staff and the dining experience. It's great to know that you found the staff to be friendly and accommodating, and that you enjoyed the delicious meals at our restaurant.We regret that you were only able to stay for one night, but we hope to have the opportunity to welcome you back for a longer stay in the future. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to let us know.Warm regards,Letícia BusattoAssistant to the General Manager

10/10 – Uitstekend

Kathryn

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The place to stay when visiting the Falls. Our early morning walk before the park opens was a highlight with no visitors and our photos free of tourists. No waiting time for the best views. Hotel bar and pool area much better than we expected. Great breakfast bufffet. Definitely recommend
2 nachten verbleven in april 2024
Reactie van Letícia Busatto op 12 apr 2024
Dear Kathryn,Thank you for taking the time to share your experience with us. We're thrilled to hear that you enjoyed your stay at our hotel and that you found it to be the perfect place to stay when visiting the Falls.It sounds like you made the most of your early morning walk before the park opens, and we're delighted that it was a highlight of your visit. We're also pleased to hear that you enjoyed our hotel bar, pool area, and breakfast buffet.Your recommendation means a lot to us, and we hope to have the pleasure of welcoming you back for another wonderful stay in the future.Warm regards,Letícia BusattoAssistant to the General Manager

10/10 – Uitstekend

Paul

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Letícia Busatto op 8 apr 2024
Thank you, Paul, for taking the time to share your feedback!We hope to have the pleasure of welcoming you back to Hotel das Cataratas in the future!Best regards,Letícia BusattoAssistant to the General Manager

10/10 – Uitstekend

Mariana

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
El ambiente y servicio
2 nachten verbleven in maart 2024
Reactie van Letícia Busatto op 5 apr 2024
¡Gracias por compartir tu opinión, Mariana!Nos alegra saber que disfrutaste del ambiente y el servicio durante tu estancia. Nuestro equipo se esfuerza por brindar una experiencia excepcional a todos nuestros huéspedes, y nos complace saber que cumplimos con tus expectativas.Esperamos recibirte nuevamente en el futuro para seguir proporcionándote momentos memorables en nuestro hotel.Saludos cordiales,Letícia BusattoAsistente de la Gerencia General

10/10 – Uitstekend

Eliot

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This hotel is elegant, the staff and service excellent, and the location perfect.
2 nachten verbleven in maart 2024
Reactie van Letícia Busatto op 3 apr 2024
Thank you for sharing your feedback, Eliot!We're thrilled to hear that you found our hotel elegant, our staff excellent, and our location perfect. Your satisfaction is our priority, and we hope to welcome you back soon for another enjoyable stay!Best regards,Letícia BusattoAssistant to the General Manager

10/10 – Uitstekend

Maria

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
El Hotel es espectacular, servicio, ubicación, instalaciones, restaurantes, todo estuvo increible.
2 nachten verbleven in maart 2024
Reactie van Letícia Busatto op 3 apr 2024
¡Gracias por tu comentario, Maria!Nos alegra saber que tu experiencia en nuestro hotel fue espectacular y que disfrutaste de nuestros servicios, ubicación, instalaciones y restaurantes. Estamos comprometidos en brindar la mejor atención a nuestros huéspedes en cada aspecto de su estadía. Esperamos tener el placer de recibirte nuevamente en el futuro.Saludos cordiales,Letícia BusattoAsistente de Gerencia General

10/10 – Uitstekend

Susanne

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We wanted to experience both sides of the falls and staying at the Hotel das Cataratas certainly helped make that happen for us!
1 nacht verbleven in maart 2024
Reactie van Letícia Busatto op 27 mrt 2024
Dear Susanne,We are truly grateful for your kind words and for choosing Hotel das Cataratas for your visit to the falls. It's fantastic to hear that our hotel played a part in making your experience of both sides of the falls so memorable.Please do not hesitate to reach out if there is anything we can assist you with in the future. We look forward to the opportunity to welcome you back for another wonderful stay.Warm regards,Letícia BusattoAssistant to the General Manager

10/10 – Uitstekend

Mumtaz

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Our room faced the falls, and the view was amazing. The staff took extra care to make our experience more personal. The meals at the main breakfast and lunch restaurant were very good. The dinner in their exclusive restaurant was outstanding. My friend said it was the best rack of lamb she had ever eaten. The whole experience was wonderful.
1 nacht verbleven in maart 2024
Reactie van Letícia Busatto op 26 mrt 2024
Dear Mumtaz,Thank you so much for sharing your experience with us! We're delighted to hear that you enjoyed your stay and that our team went above and beyond to make your experience personalized and memorable.It's wonderful to know that you appreciated the stunning view from your room facing the falls. We're also thrilled that you enjoyed the meals at our main breakfast and lunch restaurant, as well as the outstanding dinner at our exclusive restaurant. We're especially pleased to hear that your friend enjoyed the rack of lamb so much!Your feedback means a lot to us, and we truly appreciate your kind words. We hope to have the pleasure of welcoming you back for another wonderful experience in the future.Best regards,Letícia BusattoAssistant to the General Manager

10/10 – Uitstekend

Kevin, Upminster

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This is a truly amazing place. The quality of the hotel and the wonderful staff are just 2 of its attributes. The hotel is situated in the grounds of the Iguacu waterfall/park - so early and late access are guaranteed, before the crowds arrive. The walks along the Falls are breathtaking. The concierges were helpful and friendly - making the planning of our stay effortless. The pool is wonderful - as are the staff. The restaurant (Itaipu) is very good. Our only issue was with the main dining area - (Ipe) which didn't live-up to the standard of the hotel (limited buffet choices and poor quality steaks, a la carte in the evening identical to the pool/lunchtime menu). I know the hotel is addressing this - we did report it to them separately. Overall, a brilliant stay. Thanks to everyone!
2 nachten verbleven in maart 2024
Reactie van Letícia Busatto op 22 mrt 2024
Dear Kevin,Thank you so much for sharing your experience with us. We're thrilled to hear that you found your stay truly amazing and that you appreciated the quality of our hotel and the exceptional service provided by our staff.We're delighted that you enjoyed the unique advantage of staying within the grounds of the Iguacu waterfall/park, allowing you early and late access to the falls without the crowds. It's fantastic to know that you found the walks along the Falls breathtaking and that our concierge team made your stay effortless with their helpfulness and friendliness.We sincerely apologize for any inconvenience you experienced with the main dining area. Your feedback regarding the limited buffet choices and the quality of steaks has been duly noted, and we assure you that we are taking steps to address this issue promptly.Once again, thank you for choosing to stay with us and for providing valuable feedback. We hope to have the pleasure of welcoming you back for another brilliant stay in the future.Warm regards,Letícia BusattoAssistant to the General Manager

10/10 – Uitstekend

Bo, Basking Ridge

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent
1 nacht verbleven in maart 2024
Reactie van Letícia Busatto op 22 mrt 2024
Dear Bo,Thank you for taking the time to leave a rating and share your experience with us. We're thrilled to see that you had an excellent stay at our hotel.If you have any further feedback or if there's anything specific that made your stay memorable, please feel free to let us know. We always appreciate hearing from our guests.We hope to have the pleasure of welcoming you back for another excellent experience in the future!Best regards,Letícia BusattoAssistant to the General Manager

10/10 – Uitstekend

chintan

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in maart 2024
Reactie van Letícia Busatto op 20 mrt 2024
Dear Chintan, Thank you for your 5-star rating!We appreciate your feedback and hope to welcome you back again soon.Sincerely,Letícia Busatto Assistant to the General Manager

10/10 – Uitstekend

Maria

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beyond expectations. This is a 5 star hotel with everything from friendly staff, great restaurants and amazing breakfast, unbelievable excursions and tourist attractions.
4 nachten verbleven in februari 2024
Reactie van Letícia Busatto op 7 mrt 2024
Dear Maria,Thank you for taking the time to share your glowing review!We're thrilled to learn that your stay with us exceeded your expectations and that you found our hotel to be a true 5-star experience. Providing friendly service, exceptional dining options, and unforgettable excursions are all part of our commitment to ensuring our guests have an unforgettable stay.Your kind words are greatly appreciated, and we hope to have the pleasure of welcoming you back for another incredible experience in the future!Best regards,Letícia BusattoAssistant to the General Manager

10/10 – Uitstekend

Dagmar Ilona

1 nacht verbleven in maart 2024
Reactie van Letícia Busatto op 26 mrt 2024
Dear Dagmar Ilona,Thank you for your excellent rating! We're thrilled to hear that you had a fantastic experience with us.We hope to have the pleasure of welcoming you back for another wonderful experience in the future.Best regards,Letícia BusattoAssistant to the General Manager

10/10 – Uitstekend

Lin

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
优美的环境,距离瀑布非常近,从房间可以看到瀑布。工作人员非常热情友善即使提供各种帮助。唯一遗憾的是我们中午达到已经预定不到想起的酒店内的餐厅了。
1 nacht verbleven in februari 2024
Reactie van Letícia Busatto op 7 mrt 2024
Dear Lin,Thank you for sharing your feedback with us!We're delighted to hear that you enjoyed the beautiful surroundings and the proximity to the waterfall during your stay. It's wonderful to know that our staff provided you with warm and friendly service and were helpful throughout your time with us.We apologize for any inconvenience you experienced regarding the restaurant availability upon your arrival. Your feedback is valuable to us, and we will use it to improve our services.We hope to have the opportunity to welcome you back for another enjoyable stay in the future!Best regards,Letícia BusattoAssistant to the General Manager

10/10 – Uitstekend

Rihito

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was one of the best hotel I have ever used
2 nachten verbleven in februari 2024
Reactie van Letícia Busatto op 27 feb 2024
Dear Rihito,Thank you for taking the time to share your feedback with us. We are thrilled to hear that you had such a positive experience during your stay! Providing exceptional service and creating memorable experiences for our guests is always our top priority.We hope to have the pleasure of welcoming you back for another wonderful stay in the future!Best regards,Letícia BusattoAssistant to the General Manager

10/10 – Uitstekend

Seamus

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Wonderful hotel.. best stay ever!
2 nachten verbleven in februari 2024
Reactie van Letícia Busatto op 27 feb 2024
Dear Seamus,Thank you for your kind words! We're delighted to hear that you had such a wonderful experience during your stay with us. Providing our guests with the best possible experience is our top priority, and we're thrilled to know that we were able to exceed your expectations.We hope to have the pleasure of welcoming you back for another exceptional stay in the future!Warm regards,Letícia BusattoAssistant to the General Manager

10/10 – Uitstekend

Michael

Reisde met partner
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Proximity to the falls for early morning visits before the tour buses arrived. First class service and facilities.
3 nachten verbleven in februari 2024
Reactie van Letícia Busatto op 27 feb 2024
Dear Michael,Thank you for sharing your feedback with us! We're delighted to hear that you enjoyed your stay and appreciated the proximity to the falls for early morning visits. Providing first-class service and facilities is our top priority, and we're thrilled that you found them to meet your expectations.We hope to welcome you back for another memorable experience in the future!Warm regards,Letícia BusattoAssistant to the General Manager

10/10 – Uitstekend

Elvira

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Homey classy
2 nachten verbleven in januari 2024
Reactie van Letícia Busatto op 27 feb 2024
Dear Elvira,Thank you for taking the time to leave us such a lovely review! We're thrilled to hear that you found our hotel to be "homey classy." Creating a warm and welcoming atmosphere for our guests is one of our top priorities, and we're delighted that you felt at home during your stay.We hope to have the pleasure of welcoming you back soon for another fantastic experience!Warm regards,Letícia BusattoAssistant to the General Manager

10/10 – Uitstekend

randi

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Settle elegance steps away from the brazil side of Iguazu Falls Kind knowledgeable and engaging staff throughout the property. Wonderful breakfast and beautiful pool and poolside café. We would definitely love to return
1 nacht verbleven in januari 2024
Reactie van Letícia Busatto op 19 feb 2024
Dear Randi,Thank you for sharing your feedback with us! We're delighted to hear that you enjoyed your stay and appreciated the serene elegance of our property, as well as the attentive and knowledgeable staff. It's wonderful to know that you savored our delicious breakfast offerings and enjoyed the ambiance of our pool and poolside café. We would be thrilled to welcome you back for another memorable experience at Hotel das Cataratas.Warm regards,Letícia BusattoAssistant to the General Manager

10/10 – Uitstekend

emily

1 nacht verbleven in februari 2024
Reactie van Letícia Busatto op 20 mrt 2024
Dear Emily,Thank you for your 5-star review! We're delighted to hear you had a wonderful experience. Please visit us again soon!Warm regards,Letícia BusattoAssistant to the General Manager

10/10 – Uitstekend

Fabiana

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Hotel con todo lo que necesitas . Visitas solitarias a las cascadas
3 nachten verbleven in januari 2024
Reactie van Letícia Busatto op 7 feb 2024
Estimada Fabiana,¡Gracias por compartir tu experiencia! Nos alegra saber que encontraste todo lo que necesitabas en nuestro hotel. Es genial saber que pudiste disfrutar de visitas solitarias a las cascadas, lo cual es una experiencia verdaderamente especial. Esperamos tener el placer de recibirte nuevamente en el Hotel das Cataratas para ofrecerte más momentos inolvidables.Saludos cordiales,Letícia BusattoAsistente de Gerencia General

10/10 – Uitstekend

Susan

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I wish I could give it 10 stars. Amazing hotel with incredible service minutes away from the falls. We walked down to the falls before the park opened to see the sunrise and were the only people there. Unforgettable memory.
1 nacht verbleven in februari 2024
Reactie van Letícia Busatto op 5 feb 2024
Dear Susan,Thank you for your outstanding review! We're thrilled to learn that you had an amazing experience at our hotel and that our service left a lasting impression. It's heartening to hear about your unforgettable sunrise moment at the falls—truly a special memory. We appreciate your kind words and hope to have the pleasure of welcoming you back for more extraordinary moments at Hotel das Cataratas.Warm regards,Letícia BusattoAssistant to the General Manager

10/10 – Uitstekend

Maria h

4 nachten verbleven in januari 2024
Reactie van Isabelle Vieira - Assistente da Gerência Geral op 30 jan 2024
Prezada Maria,Agradecemos imensamente pela sua avaliação. Estamos muito felizes por termos superado suas expectativas. Sua satisfação é nossa prioridade, e esperamos recebê-la novamente em breve para outra experiência memorável.Atenciosamente,

10/10 – Uitstekend

Richard

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Absolutely gorgeous and perfect Iguazu experience!
2 nachten verbleven in januari 2024
Reactie van Isabelle Vieira - Assistente da Gerência Geral op 29 jan 2024
Dear Richard,Thank you for your outstanding 5/5 review on Expedia. We're thrilled to hear that your Iguazu experience at Hotel das Cataratas was absolutely gorgeous and perfect. Your feedback is truly appreciated, and we look forward to welcoming you back for another exceptional stay.Best regards,Isabelle VieiraAssistant to the General Manager

10/10 – Uitstekend

george

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful place by the falls.
1 nacht verbleven in januari 2024
Reactie van Isabelle Vieira - Assistente da Gerência Geral op 29 jan 2024
Dear George,Thank you for sharing your feedback with a perfect 5/5 on Expedia.We're delighted to hear that you found our hotel a beautiful place by the falls. Your appreciation means a lot to us, and we hope to have the pleasure of welcoming you back for another wonderful experience.Best regards,Isabelle VieiraAssistant to the General Manager

10/10 – Uitstekend

Helena, Dedham

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van Isabelle Vieira - Assistente da Gerência Geral op 29 jan 2024
Prezada Helena,Agradecemos sinceramente pela sua avaliação perfeita de 5/5 no Expedia. Ficamos encantados em saber que sua estadia foi excepcional e atendeu às suas expectativas. Nossa equipe se esforça para proporcionar experiências memoráveis, e é gratificante receber seu reconhecimento. Esperamos recebê-la novamente em breve para mais momentos inesquecíveis no Hotel das Cataratas.Atenciosamente,Isabelle VieiraAssistente da Gerência Geral

10/10 – Uitstekend

Dilmo

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Sensacional
1 nacht verbleven in januari 2024
Reactie van Isabelle Vieira - Assistente da Gerência Geral op 29 jan 2024
Caro Dilmo,Agradecemos imensamente pela sua avaliação perfeita de 10/10. Ficamos encantados em saber que sua experiência foi sensacional. É uma satisfação para toda a equipe saber que conseguimos superar suas expectativas. Esperamos tê-lo novamente como nosso hóspede em breve para mais momentos extraordinários no Hotel das Cataratas.Atenciosamente,Isabelle VieiraAssistente da Gerência Geral

8/10 – Goed

Natália

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
A localização do hotel é perfeita e a oportunidade de ir às cataratas vazias e na luz da lua é incomparável. O valor exorbitante da tarifa é compensado por isso. Pelo preço do hotel e por ser da rede Belmond, porem, esperava uma impecabilidade no serviço que por vezes nao tive (o serviço falho de uma concierge em particular e a falta de restaurantes a la carte na hora do almoço sao exemplos). Fora isso, o serviço foi excelente e permitiram tanto early check in como late check out, alem de um upgrade de quarto. O café da manhã é ótimo. O restaurante Itaipu tbm (infelizmente aberto apenas para o jantar). Recomendo fortemente o passeio da Lua Cheia para quem tiver a oportunidade de ir nessa época. Uma experiência unica e memorável. E apenas disponível para hospedes do hotel.
1 nacht verbleven in november 2023
Reactie van Isabelle Vieira - Assistente da Gerência Geral op 29 jan 2024
Prezada Natália,Agradecemos por compartilhar sua avaliação valiosa, classificando-nos como 8/10 na Hoteis.com. Ficamos felizes em saber que a localização e as experiências únicas, como visitar as cataratas vazias e sob a luz da lua, foram destaque em sua estadia.Pedimos desculpas pelos inconvenientes que você enfrentou, particularmente em relação ao serviço de uma concierge e à falta de opções a la carte no almoço. Agradecemos suas observações, e saiba que estamos comprometidos em aprimorar nossos serviços.É gratificante saber que, apesar desses pontos, você teve uma experiência geral excelente, com benefícios como early check-in, late check-out e um upgrade de quarto. Apreciamos sua recomendação e esperamos recebê-la novamente para mais momentos memoráveis no Hotel das Cataratas.Atenciosamente,Isabelle VieiraAssistente da Gerência Geral

10/10 – Uitstekend

daniela

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very good hotel and service
3 nachten verbleven in januari 2024
Reactie van Isabelle Vieira - Assistente da Gerência Geral op 29 jan 2024
Dear Daniela,Thank you for your perfect 10/10 rating on Hoteis.com. We're delighted to hear that you found our hotel very good, along with excellent service. Your positive feedback is greatly appreciated, and we look forward to the pleasure of welcoming you back for another exceptional stay at Hotel das Cataratas.Best regards,Isabelle VieiraAssistant to the General Manager

10/10 – Uitstekend

franz

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
koloniales hotel direkt bei den wasserfällen
sehr schönes hotel das beste am platz traumhafter pool wunderschö
2 nachten verbleven in januari 2024
Reactie van Isabelle Vieira - Assistente da Gerência Geral op 29 jan 2024
Dear Franz,Thank you for your perfect 10/10 rating on Hoteis.com. We're thrilled to learn that you found our hotel very beautiful, the best in the area, with a fantastic pool. Your positive feedback is much appreciated, and we hope to have the pleasure of welcoming you back for another wonderful experience at Hotel das Cataratas.Best regards,Isabelle VieiraAssistant to the General Manager

10/10 – Uitstekend

Danielle

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Stay here - period.
The location cannot be beat! The service is beyond compare. Stay here!
1 nacht verbleven in januari 2024
Reactie van Isabelle Vieira - Assistente da Gerência Geral op 29 jan 2024
Dear Danielle,Thank you for your perfect 10/10 rating on Hoteis.com. We're thrilled to hear that you found our location unbeatable and our service beyond compare. Your recommendation means the world to us, and we look forward to the pleasure of welcoming you back for another exceptional stay at Hotel das Cataratas.Best regards,Isabelle VieiraAssistant to the General Manager

10/10 – Uitstekend

Mariana

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Sensacional
Foi maravilhoso estar no Hotel das Cataratas. Uma experiencia Inesquecivel regada a muita gentileza, presteza e belezas naturais. Staff de excelencia para um hotel a altura. Recomendo demais.
1 nacht verbleven in januari 2024
Reactie van Isabelle Vieira - Assistente da Gerência Geral op 29 jan 2024
Prezada Mariana,Agradecemos imensamente pela sua avaliação perfeita de 10/10 na Hoteis.com. Ficamos encantados em saber que sua estadia foi sensacional e proporcionou uma experiência inesquecível, repleta de gentileza, presteza e a beleza natural que nos rodeia.É gratificante receber seu elogio ao nosso dedicado time, e ficamos felizes por termos alcançado suas expectativas. Agradecemos por sua recomendação, e esperamos ter a alegria de recebê-la novamente para mais momentos maravilhosos no Hotel das Cataratas.Atenciosamente,Isabelle VieiraAssistente da Gerência Geral

10/10 – Uitstekend

Rajendra

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in januari 2024
Reactie van Isabelle Vieira - Assistente da Gerência Geral op 29 jan 2024
Dear Rajendra,Thank you for your outstanding 5/5 review. We're delighted to know that you had a fantastic experience at Hotel das Cataratas. Your appreciation for our beautiful location, impeccable service, and delicious breakfast is truly valued. Our team is thrilled to have contributed to your memorable stay. We look forward to welcoming you back for more extraordinary moments in the future.Best regards,Isabelle VieiraAssistant to the General Manager

10/10 – Uitstekend

taide c

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in januari 2024
Reactie van Isabelle Vieira - Assistente da Gerência Geral op 29 jan 2024
Prezado Taide,Agradecemos imensamente pela sua avaliação perfeita de 5/5. Ficamos felizes em saber que sua estadia no Hotel das Cataratas atendeu às suas expectativas. Estamos comprometidos em proporcionar experiências memoráveis aos nossos hóspedes e esperamos recebê-lo novamente para mais momentos encantadores.Atenciosamente,Isabelle VieiraAssistente da Gerência Geral

10/10 – Uitstekend

Iris

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Park to yourself
Beautiful, classic back in time stay with the advantage of having the park to yourself before and after park hours. The only way to maximize your experience on the Brazilian side of the falls. 2nd time visit from the USA.
2 nachten verbleven in januari 2024
Reactie van Isabelle Vieira - Assistente da Gerência Geral op 29 jan 2024
Dear Iris,Thank you for your perfect 10/10 rating on Hoteis.com. We're thrilled to hear that you had a beautiful and classic stay, transporting you back in time. We're delighted that you enjoyed the unique advantage of having the park to yourself before and after regular hours, maximizing your experience at the Brazilian side of the falls. It's an honor to welcome you back for the second time from the USA, and we look forward to creating more wonderful memories with you.Best regards,Isabelle VieiraAssistant to the General Manager

10/10 – Uitstekend

William, Levallois-Perret

3 nachten verbleven in januari 2024
Reactie van Letícia Busatto - Assistente da Gerência Geral op 1 feb 2024
Prezado William,Agradecemos por escolher o Hotel das Cataratas e por compartilhar sua avaliação positiva. Estamos encantados em saber que sua experiência atendeu às suas expectativas. Se houver algum ponto específico que tenha contribuído para sua satisfação, ficaríamos gratos em conhecê-lo. Valorizamos sua preferência e esperamos recebê-lo novamente para futuras estadias memoráveis.Atenciosamente,Letícia BusattoAssistente da Gerência Geral

10/10 – Uitstekend

Paula

1 nacht verbleven in januari 2024
Reactie van Isabelle Vieira - Assistente da Gerência Geral op 12 jan 2024
Prezada Paula,Agradecemos sinceramente pela sua avaliação máxima na Expedia. Estamos encantados por saber que sua estadia no Hotel das Cataratas foi excepcional. Nossa equipe se esforça para proporcionar um serviço de alta qualidade, e é gratificante receber o reconhecimento dos nossos hóspedes.Esperamos ter a oportunidade de recebê-la novamente em breve para mais momentos inesquecíveis. Se houver algo específico que possamos fazer para aprimorar ainda mais sua experiência, por favor, não hesite em nos informar.Agradecemos por escolher o Hotel das Cataratas e aguardamos ansiosos por sua próxima visita.Atenciosamente,Isabelle Vieira - Assistente da Gerência Geral

10/10 – Uitstekend

patricia

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
If you want to see the Falls and hike along the water, there is no better place.
2 nachten verbleven in januari 2024
Reactie van Isabelle Vieira - Assistant to General Manager op 12 jan 2024
Dear Patricia,Thank you for taking the time to rate us 10 out of 10 on Hoteis.com. We are delighted to hear that you found our hotel to be the perfect place for experiencing the Falls.Your recommendation is truly appreciated, and we hope to welcome you back to the Hotel das Cataratas for more breathtaking views and memorable experiences.Best regards,Isabelle Vieira - Assistant to General Manager

10/10 – Uitstekend

Elizabeth

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Amazing!
Amazing hotel!! We loved the unique proximity to the falls, really nice staff and amazing facilities.
2 nachten verbleven in januari 2024
Reactie van Isabelle Vieira - Assistant to the General Manager op 12 jan 2024
Dear Elizabeth,Thank you for your outstanding 10 out of 10 rating on Hoteis.com. We are thrilled to hear that you found our hotel amazing, especially with its unique proximity to the falls. It's fantastic that you appreciated our friendly staff and the outstanding facilities.Your positive feedback means a lot to us, and we look forward to the pleasure of welcoming you back to the Hotel das Cataratas for another amazing experience.Best regards,Isabelle Vieira - Assistant to the General Manager

4/10 – Matig

Wei

2 nachten verbleven in januari 2024
Reactie van Isabelle Vieira - Assistant to the General Manager op 12 jan 2024
Dear Wei,Thank you for sharing your feedback on Expedia. We're genuinely sorry to learn that your experience fell short of expectations, as reflected in your 2 out of 5 rating. We would greatly appreciate more details regarding your concerns, as it is crucial for us to address and improve upon any aspects that may have impacted your stay negatively.If you are open to providing more details, please feel free to reach out through Expedia's messaging platform. We genuinely value your feedback and hope to have the chance to make amends on a future visit.Sincerely,Isabelle Vieira - Assistant to the General Manager

10/10 – Uitstekend

Danzhu

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Best staying in Iguazú Falls
Very nice 😃
1 nacht verbleven in december 2023
Reactie van Isabelle Vieira - Assistant to the General Manager op 12 jan 2024
Dear Danzhu,Thank you for taking the time to share your perfect 10 out of 10 rating on Hoteis.com. We are thrilled to hear that you consider your stay with us as the best in Iguazú Falls.Your positive comment, "Very nice ," brings us great joy. We appreciate your kind words and look forward to welcoming you back to the Hotel das Cataratas for another exceptional experience.If there's anything specific you'd like to share or if you have any special requests for your next stay, please feel free to let us know. Your satisfaction is our priority.Best regards,Isabelle Vieira - Assistant to the General Manager

10/10 – Uitstekend

INGRID LOPES DA

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van Isabelle Vieira - Assistente da Gerência Geral op 12 jan 2024
Ingrid Lopes,Agradecemos imensamente pela sua avaliação positiva de 5 de 5 na Expedia. É uma satisfação saber que sua experiência conosco foi tão satisfatória.Estamos encantados por termos correspondido às suas expectativas, e esperamos ter a honra de recebê-la novamente em breve para mais momentos memoráveis no Hotel das Cataratas.Se precisar de qualquer assistência ou tiver algum pedido específico para sua próxima estadia, por favor, não hesite em nos informar. Agradecemos por escolher o nosso hotel.Atenciosamente,Isabelle Vieira - Assistente da Gerência Geral

10/10 – Uitstekend

Julia

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in december 2023
Reactie van Isabelle Vieira - Assistente da Gerência Geral op 4 jan 2024
Prezada Julia,Agradecemos imensamente por dedicar seu tempo para avaliar sua estadia no Hotel das Cataratas. Ficamos radiantes ao receber a nota máxima em sua avaliação no Hoteis.com. Sua satisfação é nossa maior recompensa.Sua preferência é valiosa para nós, e esperamos recebê-la novamente em breve para mais momentos inesquecíveis.Atenciosamente,Isabelle Vieira - Assistente da Gerência Geral