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Beoordelingen van ULTIQA Freshwater Point Resort

4.5 out of 5
ULTIQA Freshwater Point Resort
33 T.E. Peters Drive, Broadbeach Waters, QLD

Beoordelingen

9,0

Fantastisch

Gastenscore: 10 - Uitstekend. 352 van 606 beoordelingen" "
Gastenscore: 8 - Goed. 180 van 606 beoordelingen" "
Gastenscore: 6 - Redelijk. 48 van 606 beoordelingen" "
Gastenscore: 4 - Matig. 20 van 606 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 6 van 606 beoordelingen" "

8,8/10

Netheid

8,4/10

Personeel en service

8,6/10

Voorzieningen

8,8/10

Staat van de accommodatie en faciliteiten

8,4/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Aaron

Positief: Netheid, staat van de accommodatie en faciliteiten
Very Tidy Close to beach and amneties .Pool and outlook good facility
3 nachten verbleven in maart 2024
Reactie van Manager at Freshwater Point Resort op 27 mrt 2024
Thank you for being a fabulous guest Aaron, and we appreciate your feedback.

10/10 – Uitstekend

Geoffrey

Positief: Netheid, staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van Manager at Freshwater Point Resort op 25 mrt 2024
Thank you for being a fabulous guest Geoffrey. We hope you had a pleasant trip home.

10/10 – Uitstekend

Garry

Positief: Netheid, staat van de accommodatie en faciliteiten
Great place with easy walking to restaurants
2 nachten verbleven in januari 2024
Reactie van Manager at Freshwater Point Resort op 11 feb 2024
Thank you for your review Garry. We hope you had an enjoyable trip home.

10/10 – Uitstekend

Jie

great service
5 nachten verbleven in januari 2024
Reactie van Manager at Freshwater Point Resort op 31 jan 2024
Thank you for your review and for staying at Freshwater Point Resort. We hope you had a pleasant trip home.

8/10 – Goed

Sheree

Positief: Netheid
4 nachten verbleven in januari 2024
Reactie van Manager at Freshwater Point Resort op 31 jan 2024
Thank you for your review and for staying at Freshwater Point Resort. We hope you had a pleasant trip home.

4/10 – Matig

Nadia

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Voorzieningen
Negatief: Netheid
The checkin process was delayed for us by 1.5 hours. Once we were allowed access the room was in terrible condition and had to be recleaned. Shower leaked and lights in both rooms were not working. It was rectified quickly but the overall condition was aging and dirty.
7 nachten verbleven in januari 2024
Reactie van Manager at Freshwater Point Resort op 10 jan 2024
Thank you for your review Nadia. I am glad the team rectified the issue quickly, but disappointed you had to wait so long to get into your room. We gave you 2 bottles of wine and a full hamper as an apology as yes, unfortunately the Housekeepers fell behind on the day of your arrival (due to a few flood mishaps). Your husband thanked the Housekeepers for doing such a good job after everything was rectified.

10/10 – Uitstekend

Ricardo

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
4 nachten verbleven in december 2023
Reactie van Manager at Freshwater Point Resort op 10 jan 2024
Thank you for the fabulous review Ricardo. We hope you had a safe trip home.

10/10 – Uitstekend

Vijayasri

Reisde met familie
Positief: Netheid, comfort kamer
6 nachten verbleven in december 2023
Reactie van Manager at Freshwater Point Resort op 10 jan 2024
Thank you for the fabulous review Vijayasri. We hope you had an enjoyable trip home.

10/10 – Uitstekend

Mohammad

Reisde met een groep
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
5 nachten verbleven in december 2023
Reactie van Manager at Freshwater Point Resort op 10 jan 2024
Thank you for your fabulous review Mohammed. We hope you had a great trip back :-)

10/10 – Uitstekend

David

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
7 nachten verbleven in december 2023
Reactie van Manager at Freshwater Point Resort op 2 jan 2024
Thank you for your fabulous review David. I hope you had a pleasant drive home.

10/10 – Uitstekend

Phillip

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Very nice clean spacious rooms. Quiet area, but still close to the heart of Broadbeach and all the restaurants. The staff here are all very friendly and helpful. You get a very warm welcome here at Freshwater Point.
9 nachten verbleven in november 2023
Reactie van Manager at Freshwater Point Resort op 28 nov 2023
Thank you Phillip, the staff will be chuffed with your review. Thank you so much for posting your feedback and staying at Freshwater Point Resort.

10/10 – Uitstekend

Priscilla

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Excellent room
2 nachten verbleven in oktober 2023
Reactie van Manager at Freshwater Point Resort op 3 nov 2023
Thank you for being a fabulous guest Priscilla! And for posting feedback :-)

10/10 – Uitstekend

Thomas

3 nachten verbleven in september 2023
Reactie van Manager at Freshwater Point Resort op 28 nov 2023
Thank you for the 5 Star Review Thomas, we hope you come again.

10/10 – Uitstekend

Ann

Positief: Netheid, staat van de accommodatie en faciliteiten
7 nachten verbleven in september 2023
Reactie van Manager at Freshwater Point Resort op 9 okt 2023
Thank you for your lovely review Ann. We hope to host you again in the near future.

8/10 – Goed

Sanjeeta

Positief: Netheid
9 nachten verbleven in augustus 2023
Reactie van General Manager at Ultiqa op 26 sep 2023
Thank you for your review Sanjeeta. I really like reading reviews on Expedia as we find them quite accurate and helpful.

10/10 – Uitstekend

Lauren, South Ripley

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Great place to stay for the weekend, especially with a baby. Had a ground floor unit that had easy access to the pool and the unit facilities were great with full kitchen and laundry to use. Such a good location in close proximity to the casino, shopping and beach.
2 nachten verbleven in september 2023
Reactie van Manager at Freshwater Point Resort op 11 sep 2023
Yes I like the ground floor apartments because it feels like the bbq and pool area belong to you! :-) Thank you for staying Lauren. I love it when families enjoy their stay.

10/10 – Uitstekend

Jashneeth Sumit

10 nachten verbleven in augustus 2023
Reactie van General Manager at Ultiqa op 26 sep 2023
Thank you for the 5 Stars Jashneeth. It was a pleasure hosting you and we hope you will return in the future.

10/10 – Uitstekend

Sonia

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Great property, nice on site parking! Room wasn’t the cleanest on our arrival and curtains the room weren’t opening or closing properly.
7 nachten verbleven in augustus 2023
Reactie van Manager at Freshwater Point Resort op 23 aug 2023
Thank you for your lovely feedback Sonia. I will be sure to check the curtains in this room myself. May I also please ask, if you ever return, we are happy to fix issues as much as possible on the spot. So please let us know if anything is not up to scratch. And we will do our best to remedy it as quickly as possible.

6/10 – Redelijk

Tim

Negatief: Staat van de accommodatie en faciliteiten
The room smelt musty, there was a rolled up floor mat behind lounge seat. Padlock latches on cupboard and wardrobe doors !
1 nacht verbleven in juli 2023
Reactie van General Manager at Ultiqa op 26 jul 2023
Sorry to hear that Tim! Our Housekeepers are usually perfect, but I will speak to them. If you do return, please note, we are happy to assist, and/or fix any issue as promptly as possible. This includes a room move if possible.

10/10 – Uitstekend

Yu-Chen

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
We had an amazing stay in a 2 bedroom/2 bathroom apartment on the 8th floor facing the river and resort swimming pool etc. it also has an incredible skyscraper view Loved it and we will definitely stay again in the future.
5 nachten verbleven in juli 2023
Reactie van General Manager at Ultiqa op 14 jul 2023
Thank you for being amazing guests Yu-Chen! We would love to host you again in the future :-)

10/10 – Uitstekend

jessica

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Hotel was nice and staff were lovely
2 nachten verbleven in juli 2023
Reactie van General Manager at Ultiqa op 4 jul 2023
Hi Jessica, thank you for taking the time to submit a nice review. I am looking forward to telling the staff they received a compliment as well :-)

10/10 – Uitstekend

Richard

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Spacious apartment with fully equipped kitchen and great location
2 nachten verbleven in juni 2023
Reactie van General Manager at Ultiqa op 3 jul 2023
Thank you for your very nice review Richard! If you come again, let us know beforehand that you are a returning guest so we can put a bottle of wine in your room.

10/10 – Uitstekend

Francis Ann

2 nachten verbleven in juni 2023
Reactie van General Manager at Ultiqa op 26 jul 2023
Thank you for the 5 Star review Francis. I hope you enjoyed the Welcome Hamper :-)

10/10 – Uitstekend

Denys, Epping

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
On arrival at our apartment we were greeted with a lovely complimentary basket of goodies - wine, cheese, crackers, chips and chocolate biscuits - a very nice surprise. Apartment was very spacious, clean and tidy and quiet. Property is within a reasonable walking distance of good restaurants and the casino. Thoroughly enjoyed our stay.
4 nachten verbleven in juni 2023
Reactie van General Manager at Ultiqa op 23 jun 2023
Thank you for the fabulous review Denys! We appreciate your positive feedback and we are so happy you enjoyed your stay :-)

10/10 – Uitstekend

Daejin

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Warm pool water.
2 nachten verbleven in april 2023
Reactie van Manager at Freshwater Point Resort op 30 apr 2023
Thank you for your feedback Daejin. We are looking forward to welcoming you back in the future.

10/10 – Uitstekend

Ramzi

Reisde met familie en kleine kinderen
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
I liked it always clean and tidy
5 nachten verbleven in april 2023
Reactie van Manager at Freshwater Point Resort op 30 apr 2023
Thank you for your feedback Ramzi. We would love to welcome you back in the future :-)

10/10 – Uitstekend

Dylan

Reisde met een groep
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Really great property with a great environment
1 nacht verbleven in april 2023
Reactie van Manager at Freshwater Point Resort op 24 apr 2023
Thank you Dylan! We really like our workplace and location as well :-)

8/10 – Goed

Salvatrice

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Really lovely property only one recommendation a coffee machine in the actual apartment they are cheap and holiday rentals have them now. However overall happy. Wot if also was really easy . Thank you
8 nachten verbleven in april 2023
Reactie van Manager at Freshwater Point Resort op 23 apr 2023
Good Morning Salvatrice what a good suggestion! I will definitely look into it. Thank you for the good review.

6/10 – Redelijk

John

Reisde met familie
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
Negatief: Netheid
We really like the hot tub. The view was amazing. Location was great. The beds were comfortable. We really didn’t like that they didn’t clean our room. It took 3 direct contacts with the receptionist. Blonde receptionist was extremely disinterested and didn’t want to assist us with ticketing or with housekeeping. There was no direct method for communicating with housekeeping staff that we wanted the room serviced.
4 nachten verbleven in april 2023
Reactie van Manager at Freshwater Point Resort op 18 apr 2023
Thank you for the feedback John. I'm glad you liked the bed, location and view. I believe you were very happy with how clean the room was when you arrived, but the clean we scheduled for the middle of your stay was delayed because our linen order was late. No excuses sorry! Especially since we know some guests are waiting. We hope to 'wow' you with our service the next time you visit.

10/10 – Uitstekend

Liz

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Really lovely place to stay, good setting close to restaurants
2 nachten verbleven in april 2023
Reactie van Manager at Freshwater Point Resort op 13 apr 2023
Hi Liz, thank you so much for your feedback. We love it here too :-) If you come again, please let us know so we can give you a coffee voucher.

8/10 – Goed

Zhong Liang

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Clean and quiet rooms, and easy access to Broadbeach.
2 nachten verbleven in april 2023
Reactie van Manager at Freshwater Point Resort op 10 apr 2023
Thank you for your feedback Zhong, we really like our location as well, and we are pleased you noticed how clean and quiet our rooms are. We hope you visit us again.

10/10 – Uitstekend

Judith

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Teresa on reception was fabulous
2 nachten verbleven in maart 2023
Reactie van Reception at Ultiqa op 3 apr 2023
Hi Judith, Teresa will be chuffed she contributed to your 5 star feedback :-) Thank you for coming and we hope to see you again.

10/10 – Uitstekend

Simi

2 nachten verbleven in maart 2023
Reactie van Manager at Freshwater Point Resort op 18 apr 2023
Thank you for the 5 Stars Simi, we hope you return again :-)

10/10 – Uitstekend

david

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Clean well laid out very nice property
2 nachten verbleven in maart 2023
Reactie van General Manager at Ultiqa op 13 mrt 2023
Hi David, thank you for staying with us and placing feedback. We hope you return again soon :-)

10/10 – Uitstekend

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, comfort kamer
5 nachten verbleven in februari 2023
Reactie van Reception at Ultiqa op 6 mrt 2023
We would like to thank you for the fantastic review, and we hope you will visit again.

10/10 – Uitstekend

Andrew

Reisde met familie en kleine kinderen
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Great room, close walk to restaurant, shops and beach. Pool and bbq area great for family. Excellent staff and cafe. Will be back again….
Reactie van Reception at Ultiqa op 9 mrt 2023
Hi Andrew, thank you for your great review. We'd love to welcome you back in the future :-)

10/10 – Uitstekend

Sue

Reisde met partner
Positief: Netheid, staat van de accommodatie en faciliteiten
Our stay was great on-site people lovely. On the phone not so nice
2 nachten verbleven in januari 2023
Reactie van Reception at Ultiqa op 9 mrt 2023
Hi Sue, thank you for your feedback. I'm glad the staff you met in person were lovely, and I'd be happy to chat to the person who spoke to you on the phone. Thank you for the great review.

4/10 – Matig

Caitlin

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
All of the pictures for the room type we booked show a high level canal view. We were assigned to a room with a view of the carpark and it was on level 1. Pictures or description need to be corrected as this was very misleading. Hotel staff said we should have requested a canal view but I didn't think we needed to when every photo of that room type showed the canal view! Very disappointing when we only chose this hotel for the canal view. Hotel offered no solution or compensation.

8/10 – Goed

Aza

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Loved the location 10 min walk from Broadbeach beach much cheaper than being right on beach. The area surrounding apartments is beautiful rivers and houses with boats and beds very comfortable. The pool was just so lovely and outlook from pool so nice. Nice common areas and decent size 2 bed units. I was a little upset that sofa in room was really crappy should be in bin very uncomfortable, and Laundry door once opened hard to close and a rusted bin in kids bedroom. Master bedroom shower leaked. Very minor things they can easily fix reception did not care much when we mentioned to them nor apologised. This place does not do fully serviced so you have to wash you own towels. The washing machine dryer they have in room were very good. If you stay 8 days you get a clean day 4, but we stayed 7 so don’t get it. I think they should after 4 days so this clean for all. The reception open 9-6 pm. Not much helpful info on touristic things from them.

10/10 – Uitstekend

Debra

Reisde met een groep
Positief: Netheid, comfort kamer
Great location.
Handy to everywhere we needed to go
5 nachten verbleven in november 2022

8/10 – Goed

Maciej Jan, Hamilton

Reisde met partner
Positief: Netheid, voorzieningen
Big appartments with great views through ceiling to floor windows. Clean and pretty quiet. Well equipped kitchen albeit with rather worn appliances.
14 nachten verbleven in oktober 2022

8/10 – Goed

Chantel

Reisde met familie
Positief: Netheid, comfort kamer
14 nachten verbleven in oktober 2022

10/10 – Uitstekend

Donna

Reisde met een groep
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Teresa on the front desk was amazing and so helpful.
2 nachten verbleven in oktober 2022

8/10 – Goed

Richard George

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Was clean and modern, with nice pool area, a few more shade umbrella around pool would have good, cafe nice we had free breakfast, but a decent coffee would have been a nice inclusion instead of complimentary instant. In general a good choice, walkable to Oasis and Pacific fair.
7 nachten verbleven in oktober 2022

10/10 – Uitstekend

Elizabeth

Reisde met familie
Positief: Netheid, comfort kamer
Great location.
Great location. We loved the apartment, it was self contained.and spacious. The pool was a good size for swimming & the hot tub was great. Walking distance to shopping centers & trams. .
2 nachten verbleven in oktober 2022

8/10 – Goed

Graeme

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The only problem we had was for my wife who requested a disability bathroom & toilet and didn’t really get it. It was a struggle for her. That was our only problem.
7 nachten verbleven in oktober 2022

8/10 – Goed

Kim Marie

7 nachten verbleven in september 2022

10/10 – Uitstekend

Jade

Reisde met familie en kleine kinderen
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
This was our first time staying here and we will definitely be back! The property is lovely and clean and the reception staff were particularly helpful. It was home away from home. Looking forward to returning in the future!
7 nachten verbleven in september 2022

10/10 – Uitstekend

Vic

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Pleasant and spacious room with good outlook
3 nachten verbleven in september 2022

4/10 – Matig

Liza

Zakenreiziger
Negatief: Staat van de accommodatie en faciliteiten
Light in main room was not working Gym hrs ridiculous for people on work Found room door open at check in Carpets are old, stained and yucky Uncomfortable bed, mattress, lounge and pillows Old and gloomy and needs a faceliift
4 nachten verbleven in augustus 2022