Serveert ontbijt en diner

Beoordelingen van AC Hotel by Marriott Grand Rapids Downtown

2.5 out of 5
AC Hotel by Marriott Grand Rapids Downtown
50 Monroe Avenue, Grand Rapids, MI

Beoordelingen

8,4

Zeer goed

Gastenscore: 10 - Uitstekend. 91 van 164 beoordelingen" "
Gastenscore: 8 - Goed. 37 van 164 beoordelingen" "
Gastenscore: 6 - Redelijk. 20 van 164 beoordelingen" "
Gastenscore: 4 - Matig. 5 van 164 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 11 van 164 beoordelingen" "

9,2/10

Netheid

8,8/10

Personeel en service

8,2/10

Voorzieningen

9,2/10

Staat van de accommodatie en faciliteiten

8,8/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Lisa

Positief: Netheid
1 nacht verbleven in mei 2024

6/10 – Redelijk

Marina

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very basic hotel amenities. Cleanliness may be improved. I was not asked if I wanted the room cleaned but they assumed it. I had to ask for tea bags and paper cup and I was asked like three times if I really wanted 2?paper cups and not 1!! Bar nice with love music
2 nachten verbleven in mei 2024

10/10 – Uitstekend

Duane

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The amenities
3 nachten verbleven in april 2024
Reactie van Marketing op 25 apr 2024
Hi Duane, thank you for reviewing us! We're happy to know that you've had a great experience and we hope to welcome you again soon!

2/10 – Ontzettend slecht

Philip

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van AC Hotel by Marriott Grand Rapids op 15 apr 2024
We sincerely regret that your experience was less than perfect. We care deeply about our guests and want to provide the most comfortable experience possible. We hope you give us another chance soon, so we can share a more positive experience.

6/10 – Redelijk

Therese

Zakenreiziger, Reisde met partner
Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service, voorzieningen
The front desk wanted us to park in their parking structure, a block away, so they could get extra money for parking fees. They did NOT tell us that on the weekends, parking is free in downtown Grand Rapids. They were very kind, but not helpful.
1 nacht verbleven in februari 2024
Reactie van AC Hotel by Marriott Grand Rapids op 5 apr 2024
Thank you for sharing your experience with us. We apologize for any inconvenience caused regarding the parking situation. Your feedback is valuable, and we'll make sure to communicate parking options more clearly in the future. We appreciate your kind words about our staff's kindness and will strive to improve our level of helpfulness. We hope to have the opportunity to better serve you in the future!

2/10 – Ontzettend slecht

LaTanya

1 nacht verbleven in maart 2024
Reactie van AC Hotel by Marriott Grand Rapids op 15 apr 2024
We sincerely regret that your experience was less than perfect. We care deeply about our guests and want to provide the most comfortable experience possible. We hope you give us another chance soon, so we can share a more positive experience.

10/10 – Uitstekend

Lynn

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Super friendly staff, centrally located. Beds/pillows were mediocre. Parking slightly off site.
1 nacht verbleven in maart 2024
Reactie van AC Hotel by Marriott Grand Rapids op 13 mrt 2024
Hi Lynn, thanks for reviewing us! We're happy to know that you've had a great experience. Additionally, thank you for your feedback. We look forward to seeing you again soon!

10/10 – Uitstekend

Breanne, Haslett

Reisde met een groep
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location
1 nacht verbleven in maart 2024
Reactie van AC Hotel by Marriott Grand Rapids op 13 mrt 2024
Hi Breanne thanks for reviewing us! We're happy to know that you've had a great experience and look forward to seeing you again soon!

10/10 – Uitstekend

Lisa

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Justin at the front desk made is feel so welcome and comfortable. Our stay was great.
1 nacht verbleven in maart 2024
Reactie van AC Hotel by Marriott Grand Rapids op 8 mrt 2024
Hi Lisa, thanks for reviewing us! We're happy to know that you've had a great experience and look forward to seeing you again soon!

10/10 – Uitstekend

Maygen

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
We absolutely loved AC Hotel.
1 nacht verbleven in februari 2024
Reactie van AC Hotel by Marriott Grand Rapids op 26 feb 2024
Hi Maygen, thank you for posting your positive review. Our team is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon!

10/10 – Uitstekend

Barbara

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
A nice quiet place
1 nacht verbleven in februari 2024
Reactie van AC Hotel by Marriott Grand Rapids op 19 feb 2024
Hi Barbara, thanks for reviewing us! We're happy to know that you've had a great experience and look forward to seeing you again soon!

10/10 – Uitstekend

Michael

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Our go-to for any event in Detroit. Beautiful rooms. Safe walking distance to everything. Just wish they had room service!
Reactie van AC Hotel by Marriott Grand Rapids op 22 jan 2024
Hi Michael thanks for reviewing us! We're happy to know that you've had a great experience and look forward to seeing you again soon!

2/10 – Ontzettend slecht

Brandi

Reisde met familie
Negatief: Personeel en service, voorzieningen
The room was 150 sq feet at best never been in a room so small, checked in n asked to change rooms they said none were available, checked online there were. Call down to Expedia and all they could do is give me a $25 credit couldn’t change or cancel my room for me couldn’t get a hold of the front desk so all they could offer me was a $25 credit I asked if they could change my room They said they can’t. I asked if they could change my hotel they said they can’t so basically I’m just stuck and unhappy.
1 nacht verbleven in januari 2024
Reactie van AC Hotel by Marriott Grand Rapids op 26 jan 2024
We sincerely regret that your experience was less than perfect. We care deeply about our guests and want to provide the most comfortable experience possible. We hope you give us another chance soon, so we can share a more positive experience.

2/10 – Ontzettend slecht

Stuart

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
There is a noxious perfume smell that permeates the entire hotel. Smells like an Abercrombie & Fitch retail store.
1 nacht verbleven in december 2023
Reactie van AC Hotel by Marriott Grand Rapids op 8 jan 2024
We sincerely regret that your experience was less than perfect. We care deeply about our guests and want to provide the most comfortable experience possible. We hope you give us another chance soon, so we can share a more positive experience.

2/10 – Ontzettend slecht

Brian

2 nachten verbleven in december 2023
Reactie van AC Hotel by Marriott Grand Rapids op 8 jan 2024
We sincerely regret that your experience was less than perfect. We care deeply about our guests and want to provide the most comfortable experience possible. We hope you give us another chance soon, so we can share a more positive experience.

8/10 – Goed

Robert

1 nacht verbleven in december 2023
Reactie van AC Hotel by Marriott Grand Rapids op 8 jan 2024
Hi Robert, thank you for posting your positive review. Our team is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon!

10/10 – Uitstekend

Jennifer

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great stay!
The young man working the front desk created us with exceptional service. The location was convenient, the room Clean, modern and comfortable. Only slight drawback is parking. You have to park in a shared parking garage with the JW Marriott and it is a couple blocks away.
1 nacht verbleven in december 2023
Reactie van AC Hotel by Marriott Grand Rapids op 14 dec 2023
Hi Jennifer, thank you for posting your positive review. We value your time and always strive to provide friendly and efficient service. We are so pleased to hear that your experience with us was overall wonderful. We look forward to welcoming you back soon!

10/10 – Uitstekend

Ashtyn

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van AC Hotel by Marriott Grand Rapids op 14 dec 2023
Hi Ashtyn, thanks for reviewing us! We're happy to know that you've had a great experience and look forward to seeing you again soon!

8/10 – Goed

Cortney

Reisde met een groep
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Negatief: Netheid
This was my second time staying at the property because of the short walk of the Monroe for concerts is walking distance in the cold weather. The hotel staff is super friendly. The first time in was a bit hectic getting checked in, but the second time was a breeze. Front staff was always so nice and the bar! Our room was the issue. The first and second time we stayed the showers had long hairs all over them and no shampoo/wash in the dispensers it was like shower area wasn’t even cleaning two times in a row. I let them know checking out and was told I would be contacted and never was. The room could of used cleaning, but spacious. Kind of a disappointment with the precautions this hotel advertised on cleaning and safety for health.
Reactie van Marketing op 22 nov 2023
Hi David, thank you for reviewing us. We sincerely apologize for the issue you encountered with your room and we hope to make this right! Please reach out to our General Manager, Melissa, at Mstanley@ahchospitality so we can connect directly!

10/10 – Uitstekend

susan

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff was excellent. Pleasantly surprised to find a DJ in the lobby providing entertainment on weekend evenings. Fully staffed bar. Nice ending to good days in Grand Rapids area. Rooms were small but updated and very clean. Only negative was that parking is not included and it is a block away from hotel at the JW Marriott. Close private parking was a good option. We will definitely stay here again
2 nachten verbleven in november 2023
Reactie van Marketing op 22 nov 2023
Hi Susan, thank you for reviewing us! We're happy to know you had a great experience and we hope to welcome you back again soon!

10/10 – Uitstekend

David

1 nacht verbleven in oktober 2023
Reactie van Marketing op 22 nov 2023
Hi David, thank you for reviewing us! We're happy to know you had a great experience and we hope to welcome you again soon!

8/10 – Goed

Jeff

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very nice stay
2 nachten verbleven in september 2023
Reactie van AC Hotel by Marriott Grand Rapids op 5 sep 2023
Hello Jeff, Thank you for your review! We hope that you enjoyed your stay with us and look forward to you visiting with us, again, in the near future!

10/10 – Uitstekend

TIM, Fort Myers

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Right in the middle of downtown GR. Easy walking to our concert Tahiti was almost right next door!. But be careful to park in the Marriott parking garage. There is a public garage immediately next to it. Don’t make the mistake I did by going into the public garage entrance.
Reactie van AC Hotel by Marriott Grand Rapids op 24 aug 2023
Hi Tim, thank you for your positive feedback! We apologize for any confusion you may have had with parking. We hope that you are able to stay with us again in the near future!

10/10 – Uitstekend

TIM, Fort Myers

1 nacht verbleven in augustus 2023
Reactie van AC Hotel by Marriott Grand Rapids op 24 aug 2023
Hi Tim, thank you for your positive feedback. We are glad that you enjoyed your stay! We hope that you are able to stay with us again in the near future!

2/10 – Ontzettend slecht

Molly

1 nacht verbleven in juni 2023
Reactie van Marketing op 26 jun 2023
Hi Molly, thank you for reviewing us. We sincerely regret that your experience was less than perfect. We care deeply for our guests and hope we can welcome you back again for a more positive experience.

10/10 – Uitstekend

ANDREEA

Reisde met een groep, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very good location and amenities. Unfortunately there is no free parking, but you can find street parking.
1 nacht verbleven in mei 2023
Reactie van Marketing op 30 mei 2023
Hi Andreea, thank you for reviewing us! We're happy to know you had a great experience and we hope to see you again soon!

10/10 – Uitstekend

Susan

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in mei 2023
Reactie van Marketing op 30 mei 2023
Hi Susan, thank you for reviewing us! We're happy to know you had a great experience and we hope to see you again soon!

8/10 – Goed

Marlene

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Check in was super easy, the room was average with a view of a parking lot. Front desk staff was great. It was over 400.00 for one night and It was an average hotel, not worth the money. I have stayed at better hotels in GR for a lot less.
1 nacht verbleven in april 2023
Reactie van Marketing op 8 mei 2023
Hi Marlene, thank you for reviewing us. We're happy to know you had a great experience and we hope to see you again soon.

8/10 – Goed

OC

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in april 2023
Reactie van Marketing op 8 mei 2023
Hi, thank you for reviewing us! We're happy to know you had a great experience and we hope to see you again soon!

10/10 – Uitstekend

Ted

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in april 2023
Reactie van Marketing op 8 mei 2023
Hi Ted, thank you for reviewing us! We're happy to know you had a great experience and we hope to see you again soon!

6/10 – Redelijk

Bailey

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in maart 2023
Reactie van Marketing op 12 apr 2023
Hi Bailey, thank you for taking the time to review us. We sincerely regret that your experience was less than perfect. We hope you'll give us another chance soon so we can share a more positive experience.

10/10 – Uitstekend

Benjamin

Reisde met een groep, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean, nice rooms. Great location!
2 nachten verbleven in maart 2023
Reactie van Marketing op 23 mrt 2023
Hi Benjamin, thanks for reviewing us! We're happy to know that you've had a great experience and look forward to seeing you again soon!

10/10 – Uitstekend

Jessica

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
New and clean and modern felt safe. Fantastic location with lots to do!
1 nacht verbleven in maart 2023
Reactie van Marketing op 23 mrt 2023
Hi Jessica, thanks for reviewing us! We're happy to know that you've had a great experience and look forward to seeing you again soon!

10/10 – Uitstekend

Melissa

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice bar with food options and had a DJ Friday night!
1 nacht verbleven in februari 2023
Reactie van Marketing op 23 feb 2023
Hi Melissa, thank you for reviewing us! We're happy to know you had a great experience and we hope to welcome you back again soon!

10/10 – Uitstekend

Monica

1 nacht verbleven in januari 2023

10/10 – Uitstekend

Blane

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great stay
Reactie van AC Hotel Management op 23 jan 2023
Thank you for reviewing your recent stay with our team at the AC Hotel. We appreciate your positive feedback and look forward to welcoming you back during a future visit to the Grand Rapids area.

10/10 – Uitstekend

Sandra

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice hotel, staff very friendly. Rooms clean and comfortable beds.
1 nacht verbleven in januari 2023
Reactie van AC Hotel Management op 16 jan 2023
Thank you for reviewing your recent stay with our team at the AC Hotel in Grand Rapids. We are delighted to hear additional details regarding your stay and are grateful for your review. We look forward to welcoming you back during a future visit to the Grand Rapids area.

10/10 – Uitstekend

Sarah

2 nachten verbleven in januari 2023

8/10 – Goed

Mike

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
No parking had to ark off site
Reactie van AC Hotel Management op 27 dec 2022
Thank you for reviewing your recent reservation with our team at the AC Hotel. We apologize for the parking options we are able to offer at this time, however, hope you had an enjoyable visit and stay in the Grand Rapids area. We hope we have the opportunity to welcome you back again soon!

6/10 – Redelijk

Kaitlyn

Reisde met partner
Positief: Netheid, personeel en service
Negatief: Voorzieningen
We found the room to be much smaller than the photos appear online. In addition, the bathroom has a sliding glass door that does not completely seal so it feels more like a curtain sectioned off from the bedroom than a private space. In all, it was much more cramped and the bed was not very comfortable. We agreed we will not be returning to this hotel in future visits.
1 nacht verbleven in oktober 2022
Reactie van AC Hotel Management op 17 okt 2022
Thank you for reviewing your recent stay with our team at the AC Hotel in Grand Rapids. We sincerely appreciate you honest feedback and apologize the style of the room was not what was expected or preferred. We hope overall you were able to enjoy your trip to the area. If there is anything our team can do to make your next visit more comfortable, we are always open to your suggestions. Thank you for your visit and we wish you safe travels!

10/10 – Uitstekend

Kathy

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Loved everything!
1 nacht verbleven in september 2022
Reactie van AC Hotel Management op 3 okt 2022
Thank you Kathy for reviewing your recent stay with our team at the AC Hotel. We appreciate your positive feedback and look forward to our next opportunity to welcome you back during a future visit to the Grand Rapids area!

10/10 – Uitstekend

Tara

1 nacht verbleven in september 2022

6/10 – Redelijk

Jennifer

Reisde met een groep
Positief: Netheid, personeel en service
Great location- heart of the city. The rooms are small and the walls are thin. We could hear everything in the surrounding rooms. Bathroom was nice. No carpet on the floors which we liked. Overall I don’t think I would stay here again, too pricey for such a small room & noise level.
2 nachten verbleven in september 2022
Reactie van AC Hotel Management op 3 okt 2022
Thank you for reviewing your recent experience with our team at the AC Hotel. We appreciate your positive and honest feedback provided. While we are thankful that you loved the location and general properties of the room, we do apologize that there wasn't enough space which overall impacted the value of the room. Of course, we would love the opportunity to welcome you back if you would reconsider! Safe travels for all future destinations.

8/10 – Goed

carol

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The decor was very modern and updated. Supplies in the room were missing and we had to ask for additional items. We did not receive cleaning service and had to call for clean towels. Parking was not on site and cost $24 a day. Location in downtown Grand Rapids was excellent. Breakfast was minimal and pricey. We went out to a nearby coffee shop.
2 nachten verbleven in september 2022
Reactie van Marketing op 19 sep 2022
Hi Carol, thank you for reviewing us! We're happy to know you had a great experience and we hope to welcome you again soon!

6/10 – Redelijk

Geverifieerde reiziger

Reisde met familie
Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in augustus 2022
Reactie van AC Hotel Management op 23 aug 2022
Thank you for reviewing your recent stay at the AC Hotel in Grand Rapids. We apologize to see we were unable to meet your expectations during your recent stay and we would like to better understand how we could have better supported your recent visit. Please do not hesitate to reach out to our team to discuss further. We appreciate your business and we hope we can welcome you back again during future travels.

10/10 – Uitstekend

Michael

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in augustus 2022
Reactie van AC Hotel Management op 23 aug 2022
Thank you for your positive review on your recent stay at the AC Hotel, Michael. We appreciate your feedback and look forward to our next opportunity to serve you the next time you are in the Grand Rapids area.

10/10 – Uitstekend

Treasyri

1 nacht verbleven in augustus 2022
Reactie van AC Hotel Management op 23 aug 2022
Thank you for reviewing your recent stay at the AC Hotel in Grand Rapids! We genuinely appreciate your feedback and look forward to our next opportunity to welcome you back again!

10/10 – Uitstekend

Mechelle

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Wasn't real happy with offsite parking considering the cost per room.
1 nacht verbleven in augustus 2022
Reactie van AC Hotel Management op 8 aug 2022
Thank you for reviewing your recent stay at the AC Hotel. We appreciate your feedback and time you spent with us during your stay. We do apologize for the inconvenience with parking, however, we hope we have the opportunity to welcome you back during your next trip the the Grand Rapids area.

10/10 – Uitstekend

Ashley

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in juli 2022
Reactie van AC Hotel Management op 25 jul 2022
Thank you for reviewing your recent stay with our team at the AC Hotel! We appreciate your positive feedback and we look forward to our next opportunity to welcome you back!

10/10 – Uitstekend

Elizabeth

1 nacht verbleven in juli 2022
Reactie van AC Hotel Management op 25 jul 2022
Thank you for reviewing your recent stay with our team at the AC Hotel! We appreciate your positive feedback and we look forward to our next opportunity to welcome you back!