Thank you so much for your valuable feedback!

Thank you so much for your valuable feedback!

Dear Quinn, thank you for your feedback regarding your recent stay. We apologize for the delay in having your room ready on time and understand the inconvenience this may have caused. We are reviewing our check-in procedures to ensure this issue is addressed promptly in the future. We appreciate your patience and hope to have the opportunity to exceed your expectations on your next visit. Thank you for bringing this to our attention.

Thank you for your positive feedback! We are pleased to hear that you found our facilities clean and our staff accommodating. We strive to provide exceptional service to all of our customers and we appreciate you taking the time to share your experience. We hope to see you again soon!

Thank you so much for your kind words! I am delighted to hear that Brandon and our team have provided you with exceptional service. Our commitment to putting customers first is a top priority for us, and we truly appreciate your feedback. Please do not hesitate to reach out if there is anything else we can assist you with.

Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience you may have experienced with our front desk staff and are glad to hear that our manager was able to address and resolve the issues. We strive to provide a high level of customer service to all our guests and will use your comments to improve our operations moving forward. We hope to welcome you back for a more positive experience in the future.

Thank you for the top notch 5/5 review! We look forward to having you back again soon!

Thank you so much for your fantastic 5/5 review! We're thrilled to hear that you had a great experience during your stay with us. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We can't wait to welcome you back soon!

Thank you for sharing your feedback with us. We're delighted to hear that you found our staff to be very professional and that your room was clean during your stay.Providing professional service and maintaining clean accommodations are top priorities for us, and we're thrilled that we were able to meet your expectations in both areas.We appreciate your kind words and hope to have the pleasure of welcoming you back for another enjoyable stay in the future!

Thank you for taking the time to leave such a wonderful review! We're thrilled to hear that you had a great experience with us and that you enjoyed our amazing breakfast offerings and customer service.Providing exceptional service and delicious breakfast options are top priorities for us, and we're delighted that we were able to meet your expectations in both areas.We truly appreciate your kind words and hope to have the pleasure of welcoming you back for another great stay in the future!

Thank you for taking the time to share your feedback with us regarding your recent stay. We sincerely apologize for the issues you encountered during your visit. Providing a comfortable and pleasant experience for our guests is our top priority, and we regret that we fell short of your expectations in several areas.We apologize for the cleanliness issues you experienced with the sheets and bathroom fan. This is certainly not up to our standards, and we will address these concerns with our housekeeping team to ensure that such oversights are not repeated in the future.Additionally, we apologize for the inconvenience of not having enough washcloths, towels, pillows, and blankets for your party size. We understand the importance of providing ample amenities to our guests, and we regret any inconvenience this may have caused. Your feedback will be shared with our team to ensure that we are adequately stocked and prepared to accommodate the needs of our guests, especially those traveling with larger parties.Regarding the blackout curtain and pullout bed, we apologize for any inconvenience caused by these issues. We will promptly address the blackout curtain and ensure that it is repaired or replaced. Additionally, we will review our procedures for preparing pullout beds to ensure that they are properly stocked with pillows and blankets for the comfort of our guests.Once again, we apologize for the shortcomings you experienced during your stay. We truly appreciate your feedback as it allows us the opportunity to improve and better serve our guests. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience.

Thank you for sharing your positive experience with us! We're thrilled to hear that you had a great stay and that our amenities, like the pool, were enjoyable for your family.We're also glad to hear that you found our parking convenient and that our location allowed you to easily explore all that Grand Rapids has to offer.We appreciate your feedback and hope to have the pleasure of welcoming you back for another enjoyable stay in the future!Warm regards,

Thank you for taking the time to leave us a review. We're delighted to hear that you found our place to be nice.If there's anything specific you enjoyed during your stay or any suggestions you have for improvement, please feel free to let us know. Your feedback is invaluable to us as we strive to provide the best possible experience for our guests.We hope to have the pleasure of welcoming you back again in the future.

Dear Kristen,Thank you for completing out Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be . I greatly appreciate your kinds words and they will be celebrated with the entire team.If I can be any assistance to you, please contact me directly. We look forward to being of service to you in the near future.Best Regards,Danielle Ward Gallery Team Lead

Dear James,Thank you for taking the time to leave a review with a 5/5 rating. We are glad to hear you got to benefit from our great downtown location and interact with our wonderfull staff! We hope to see you soon!Best Regards,Danielle Ward Gallery Team Lead

Dear Clay,Thank you for choosing to stay with us during your first visit to Grand Rapids! We're delighted to hear that you had a great experience at our hotel and found it convenient to downtown.We hope your time exploring Grand Rapids was equally enjoyable and that you made some wonderful memories during your stay. Should your travels bring you back to our city, we would love the opportunity to welcome you again.

Dear Austyn,Thank you for taking the time to share your feedback with us. We truly appreciate hearing from our guests as it helps us to continuously improve our services.Please know that we take our guest comments seriously and if you have anything you would like to address specifically please do not hesitate to reach out.We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable experience.

Dear Marina,Thank you for your kind words and for awarding us a perfect rating! We're delighted to hear that you found our hotel to be very clean during your stay. Maintaining a high standard of cleanliness is one of our top priorities, and we're thrilled that it met your expectations.We hope to welcome you back soon for another fantastic experience.Best regards,

Dear Lana,Thank you for your glowing review! We're thrilled to hear that you found our bathroom beautiful. Providing a comfortable and aesthetically pleasing environment is important to us, and we're delighted that we could meet your expectations. We hope to welcome you back soon for another fantastic stay!Warm regards,

Dear Tasia,Thank you for taking the time to share your positive experience with us! We're delighted to hear that you enjoyed your stay and found our hotel's location convenient for exploring downtown Grand Rapids.We're thrilled that you appreciated our pet-friendly policy, allowing you to bring your furry friend along for the trip. Ensuring our guests have a comfortable and enjoyable stay, including their four-legged companions, is a top priority for us.It's wonderful to know that you found our location ideal for accessing all the attractions and activities downtown Grand Rapids has to offer. We strive to provide a convenient and central base for our guests to explore the area easily.Your kind words are truly appreciated, and we look forward to welcoming you back for another enjoyable stay in the future!

Dear Brittany,Thank you so much for your wonderful review! We're thrilled to hear that you found our property and staff exceptional. It was truly a pleasure hosting you, and we can't wait to welcome you back on your next visit to Grand Rapids. Your recommendation means a lot to us!

Thank you for taking the time to share your feedback with us. We appreciate your input. Your insights are invaluable to us as we continually strive to improve our services and enhance the guest experience. We hope to have the opportunity to welcome you back in the future and provide you with an even better stay.

Dear April, Thank you for completing our Guest Survey regarding your recent stay at our hotel and the wonderful rating. We are so glad to be located in the center of downtown close to so many different restaurants, bars, and activities. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. We look forward to hosting you the next time you stay in Grand Rapids.Best regards,Danielle Ward Gallery Team Lead

Dear Andrew,Thank you for taking the time to leave a review with a 5/5 rating. We are glad to hear you got to benefit from our great downtown location and interact with our wonderfull staff! We hope to see you soon!Best Regards,Danielle Ward Gallery Team Lead

Thank you for taking the time to provide us with your feedback. We appreciate your comments regarding the signage in our entryway and check-in area, and we apologize for any confusion you experienced. Your feedback helps us identify areas for improvement, and we will certainly review our signage to ensure it is clear and visible for our guests.We're delighted to hear that you had a positive experience with our restaurant and bar staff. Providing attentive and excellent service is a top priority for us, and we're glad they were able to meet your expectations.However, we apologize for the issue you encountered with the toilet in your room. We take cleanliness and maintenance very seriously, and we regret any inconvenience this may have caused. Rest assured, we will address this issue promptly to ensure it is resolved for future guests.Your feedback is invaluable to us as we strive to continuously improve our guest experience. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay. If there's anything else we can do to make your next stay with us even better, please don't hesitate to let us know. Thank you for choosing to stay with us.

Thank you, Steve, for taking the time to share your feedback and awarding us a 4/5 star rating. We're glad to hear that you had a positive experience during your stay with us. However, we also noticed there might be areas where we could have improved to make your stay even better. We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable stay. If there's anything specific you'd like to share with us to help us improve, please feel free to reach out. We greatly appreciate your support and look forward to exceeding your expectations on your next visit.

Thank you so much for awarding us a perfect 5/5 star rating! We're thrilled to hear that you had such a wonderful experience during your stay with us. Providing excellent service and ensuring our guests' satisfaction is our top priority, and we're delighted that we met your expectations. Your feedback means the world to us, and we can't wait to welcome you back for another fantastic stay in the future! If there's anything more we can do to make your next visit even more memorable, please don't hesitate to let us know.

Thank you so much for your invaluable feedback! We're delighted to hear that you enjoyed your stay and hope you stay with us again in the future!

Thank you for sharing your experience with us! We're thrilled to hear that you enjoyed your stay and found our staff to be wonderful. Providing exceptional service is at the heart of what we do, and it's fantastic to know that we made your time with us memorable. We look forward to welcoming you back for another enjoyable stay in the future!

Thank you for your top notch review Ruben! We are pleased to hear you enjoyed our accommodations and look forward to your next visit to Grand Rapids!

Dear Sarah,Thank you for your positive feedback and 5/5 rating! We're pleased to hear that your check-in process was smooth and that you found parking to be convenient. We consider ourselves very lucky to have the attached parking garage that allows for unlimited in and out access. We appreciate your review and hope to welcome you back again soon!

We're delighted to hear that our front desk staff exceeded your expectations and provided the assistance you needed during your stay. Your satisfaction is our top priority, and we can't wait to have you back for another memorable experience!

Dear Autumn,Thank you for your review! We're glad to hear you found our location convenient for exploring downtown. We hope you had a great time exploring the area, and we look forward to welcoming you back soon.

Thank you Matt for the review. We appreciate all guest feedback and will utilize this input to improve our property. I hope beyond the unsatisfactory shower experience the rest of your stay went smoothly. We are glad to hear you enjoyed our complimentary breakfast! We hope to have you stay with us again, next time give us a call and we can do our best to have you placed in a room with a tub. Safe travels!

Thank you for taking the time to provide us with your invaluable feedback. Our pool has been closed for maintenance unfortunately and we do apologize. While our full food menu ends at 10:00pm, we still offer pizza and salads during that time! We certainly hope that you will stay with us again in the future & we appreciate your business!

Thank you Lisa for the great 5/5 review and leaving us a sweet note. We are so glad to hear you enjoyed your stay with us! We hope to host you again for another 5/5 stay the next time you're in the downtown area.

Thank you for the 5/5 review Suzanna! We are pleased to hear you enjoyed your stay! We look forward to seeing you again on your next trip to Grand Rapids.

Thank you Tiffany for taking the time to leave a rating on your stay with us. We use all guest feedback to improve future guest stays. If there are any additional details on how your experience could have improved please reach out. We hope to host you again for a 5/5-star stay!

Thank you for the 10/10 rating, we are so glad to hear you enjoyed your stay with us! We use all guest feedback to better future stays. We hope to see you again the next time you stay in the area!

Thanks, John for taking the time to leave a rating on your hotel experience. We are glad to hear that your stay with us went well. We hope to see you again the next time you stay in the area.

Dear Kathlene,Thank you for completing the Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as your assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that give us another opportunity to serve you. Again, I apologize for your inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly. Best regards,Danielle Ward Gallery Team Lead

Thank you Jacqualine for the 5/5 review. We are so glad to hear you enjoyed your stay with us! Thank you for sharing your rating on your stay. We hope to see you again the next time you stay in the Downtown area!

Dear Natalie,Thank you for taking the time to leave a review with a 10/10 rating. We are glad to hear you got to benefit from our great downtown location and interact with our wonderful staff! We hope to see you soon!Best Regards,Danielle Ward Gallery Team Lead

Thank you for the 10/10 rating and feedback. We appreciate all guest input and will use this to improve future guest stays. We hope to host you again the next time you stay in the area!

Thank you Paul for the 8/10 rating and detailed review. We do apologize if you found our entrance to be confusing, our signage we have posted is meant to assist with locating the hotel and front desk. We do not own the parking garage so the rate is not ours to adjust or combine with the room rate. However, for your convenience we do offer unlimited in and out access to the attached garage. We hope this confusion you experienced during your first stay with us will assist you for the next time we get to host you!

Thank you Sharon for the 6/10 review. We appreciate all guest feedback and use it to improve moving forward. If you have any specific details on how your experience with us could improve please do not hesitate to reach out. Safe travels.

Thank you for leaving a rating Kameron. I do apologize if you found your stay to be less than satisfactory. We use all guest reviews to improve future guest stays. If you have anything specific about your stay that fell short please do not hesitate to share it with us. Thank you.

Thank you for providing a ranking of our hotel regarding your recent stay. We apologize that your experience was anything less than satisfying. Please feel free to reach out to us directly if you have specific feedback that you would like to share. Feedback such as yours will assist us in improving our service and property. In addition, please know that any comments and issues will be addressed.It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If we can provide any assistance, please contact us directly.

Thank you for reaching out regarding your most recent stay with us. I apologize this situation was less than satisfying! In the spirit of transparency, it seems you found what is referred to as a 'traveler' during your stay. Upon reporting this to our team they sprang into action placing the room out of service and putting in a service call to our pest control provider who during a thorough investigation of the room confirmed there were no further signs of activity or an infestation of any type. The room was properly treated as a preventative action, professionally inspected once more and cleared to rent. We do have a pest control contract that combs the location bi weekly but unfortunately, as many hoteliers know, travelers can pop up at anytime. Please know that our location takes every situation seriously and will always act accordingly. Again I apologize for the inconvenience during your stay.

Thank you Aaron for the wonderful 5/5 rating. We are so glad to hear you had a great experience with us! We hope to see you again the next time you stay in Grand Rapids.