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Beoordelingen van Bay Gardens Hotel

3 out of 5
Bay Gardens Hotel
Reduit Beach Avenue, Rodney Bay Village, Gros Islet

Beoordelingen

8,2

Zeer goed

Gastenscore: 10 - Uitstekend. 414 van 1003 beoordelingen" "
Gastenscore: 8 - Goed. 375 van 1003 beoordelingen" "
Gastenscore: 6 - Redelijk. 123 van 1003 beoordelingen" "
Gastenscore: 4 - Matig. 55 van 1003 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 36 van 1003 beoordelingen" "

8,6/10

Netheid

8,6/10

Personeel en service

7,8/10

Voorzieningen

8,0/10

Staat van de accommodatie en faciliteiten

8,0/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Pieter, Deventer

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Heerlijk hotel. Knus, schoon en gastvrij.
Zeer gastvrij ontvangen door het personeel. Vlak bij Rodney Bay dus winkels en restaurants om de hoek. Pendeldienst naar BG beach resort was ook prima. Alleen maar genoten.
15 nachten verbleven in juni 2017
Reactie van Dinesh op 10 jul 2017
We zijn blij dat u van uw verblijf genoten hebt.

10/10 – Uitstekend

Anthony

Reisde met partner
Positief: Netheid, personeel en service
Lovley staff meals not that good rooms nice and clean
10 nachten verbleven in mei 2024

10/10 – Uitstekend

Derek

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff was pleasant and accommodating, the property was excellent
6 nachten verbleven in mei 2024

10/10 – Uitstekend

RUSSELL

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in mei 2024

10/10 – Uitstekend

SYLBERT, COCORITE

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything was great, the all inclusive package chosen was ideally suitable for our stay. Kudos to Nildra (Bartender) and Maggie (Server) for their excellent service. Our visit to Bay Gardens Resort was excellent and eye-catching. Looking to visiting again next year God's will.
5 nachten verbleven in mei 2024
Reactie van Erin Joseph op 18 mei 2024
Dear Sylbert, Thank you for your feedback. We value your opinion and we are glad to hear that you enjoyed your stay with us. We will definitely pass along the great comments to our team members. We do hope that you choose to stay at Bay Gardens Hotel again in the near future.

8/10 – Goed

Duran

Zakenreiziger
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Great location. Fast internet speeds and helpful staff
4 nachten verbleven in mei 2024
Reactie van Erin Joseph op 18 mei 2024
Dear Duran, Thank you for your feedback. We value your opinion and we are glad to hear that you enjoyed your stay with us. We will definitely pass along the great comments to our team members. Thank you for your feedback. We value your opinion and glad to hear that enjoyed your stay with us.

10/10 – Uitstekend

Hayley

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
For uniqueness I enjoyed the private pool area and the easy walkout to that area. Also the extra waterfall pool. Nice breakfast buffet included with local options. Also great that we had access to the Bay Gardens beach resort and spa sister hotel and all its facilities.
2 nachten verbleven in mei 2024
Reactie van Erin Joseph op 11 mei 2024
Dear Hayley, Thank you for your feedback. We value your opinion and we are glad to hear that you enjoyed your stay with us. We will definitely pass along the great comments to our team members. We do hope that you choose to stay at Bay Gardens Hotel again in the near future.

6/10 – Redelijk

Shane Omari

Reisde met familie
Positief: Personeel en service
The stay was a good one.
4 nachten verbleven in april 2024
Reactie van Erin Joseph op 11 mei 2024
Dear Shane Omari, Thank you for your feedback. We value your opinion and we are glad to hear that you enjoyed your stay with us. We do hope that you choose to stay at Bay Gardens Hotel again in the near future.

10/10 – Uitstekend

Devendra

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The service is great, very friendly atmosphere.
3 nachten verbleven in mei 2024
Reactie van Erin Joseph op 11 mei 2024
Dear Devendra, Thank you for your feedback. We value your opinion and we are glad to hear that you enjoyed your stay with us. We will definitely pass along the great comments to our team members. We do hope that you choose to stay at Bay Gardens Hotel again in the near future.

4/10 – Matig

Julie

Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
I was often a cockroach-filled, dark, gloomy, rusty tub-laden room in the back of the property they call a “standard” room that should be gutted and not used until cleaned up. No questions asked. They gave me a better room after seeing photos of the huge cockroaches scampering over my bed that I took. There are many areas not open to use right now on the property. The two redeeming features are that you get use the amenities of its much, much better sister property about a mile away and a few front-desk staff members were nice, especially a young woman they just recently hired for the day shift.
4 nachten verbleven in april 2024
Reactie van Erin Joseph op 11 mei 2024
Dear Julie, Thank you for taking the time to share your feedback about your recent stay at our hotel. We sincerely apologize that your experience did not meet your expectations. Your comfort and satisfaction are our top priorities, and it is disheartening to learn that we fell short of providing you with the exceptional experience we strive for. We apologize that the first room was not up to standards. However, do hope that the new room you were moved to provided a comfortable stay for you. We do hope that you provide us the opportunity in the near future and that you choose to stay at Bay Gardens Hotel again.

10/10 – Uitstekend

Adelina

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful, confortable.
1 nacht verbleven in mei 2024
Reactie van Erin Joseph op 18 mei 2024
Dear Adelina, Thank you for your feedback. We value your opinion and glad to hear that enjoyed your stay with us.We do hope that you choose to stay at Bay Gardens Hotel again in the near future.

8/10 – Goed

Richard

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Was a pleasant stay. Friendly staff.
4 nachten verbleven in april 2024
Reactie van Erin Joseph op 11 mei 2024
Dear Richard, Thank you for your feedback. We value your opinion and we are glad to hear that you enjoyed your stay with us. We will definitely pass along the great comments to our team members. We do hope that you choose to stay at Bay Gardens Hotel again in the near future.

10/10 – Uitstekend

Krishna Kumarie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It was conveniently located. Hospitality Awesome. Food excellent.
4 nachten verbleven in april 2024
Reactie van Erin Joseph op 3 mei 2024
Dear Krishna, Thank you for your feedback. We value your opinion and glad to hear that enjoyed your stay with us.We do hope that you choose to stay at Bay Gardens Hotel again in the near future.

6/10 – Redelijk

SHANNON

Reisde met familie en kleine kinderen
Check in was fine we had to wait as they forget the key to the room was different, dirty bath towels were left on the shower rack, internet was out for approximately 20 hours at one point, tub was old and paint chipping, water pressure in shower low, room food was not the best. For connecting rooms you can hear everything through the walls. Ohhh and cold showers !!!! Best time to shower 12 noon when the sun is up. Ac was cold. Wouldn’t book again.
6 nachten verbleven in april 2024
Reactie van Erin Joseph op 3 mei 2024
Dear Shannon, Thank you for taking the time to share your feedback about your recent stay at our hotel. We sincerely apologize that your experience did not meet your expectations. Your comfort and satisfaction are our top priorities, and it is disheartening to learn that we fell short of providing you with the exceptional experience we strive for.Rest assured that we take all guest feedback seriously, and we are committed to making the necessary improvements to enhance the overall quality of our services. We do hope that you provide us the opportunity in the near future and that you choose to stay at Bay Gardens Hotel again.

8/10 – Goed

Chudian

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Property is extremely clean and well kept. Staff is super friendly and helpfull from the cook to the front desk everyone was tremendous. Pools are nice size and clean. Very quiet and relaxing. Food selection for breakfast and lunch is repetitive and really tastey. We enjoy better quality and variety of food at the sister properties. Never had dinner at this property. Bed and pillow is so comfortable. Nice sz shower with hot/cold water. alcholol Drink is good. We took the allinclusive package. Totally worth is. Dinning is very expensive especially if you are party of two or more. Close to all. Very safe. Property us secure. I would def. Stay there again. Stay for 5nights room 106. Was fanstatic with good working AC and a pool view.
4 nachten verbleven in april 2024
Reactie van Erin Joseph op 26 apr 2024
Dear Chudian, Thank you for your feedback. We value your opinion and we are glad to hear that you enjoyed your stay with us. We will definitely pass along the great comments to our team members. We do hope that you choose to stay at Bay Gardens Hotel again in the near future.

10/10 – Uitstekend

Kishawna

Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Really liked the accessibility to the places around.
3 nachten verbleven in maart 2024
Reactie van Erin Joseph op 22 apr 2024
Dear Kishawna, Thank you for your feedback. We value your opinion and glad to hear that enjoyed your stay with us.We do hope that you choose to stay at Bay Gardens Hotel again in the near future.

10/10 – Uitstekend

Christopher

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff, food options and location make this a great place to stay with the family.
9 nachten verbleven in april 2024
Reactie van Erin Joseph op 21 apr 2024
Dear Christopher, Thank you for your feedback. We value your opinion and we are glad to hear that you enjoyed your stay with us. We will definitely pass along the great comments to our team members. We do hope that you choose to stay at Bay Gardens Hotel again in the near future.

6/10 – Redelijk

Chastity

Reisde met familie
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff was polite. Front desk was extremely nice. Unfortunately we had to ask for washcloths on four separate occasions. We received clean bath towels but not washcloths. The only other issue was staff came to take pictures of the lamps in the bedroom so they could see what style they were. Then they returned later to put in updated lamps. I understand upgrading but we were leaving in two days. It could have waited until we left to be replaced.
8 nachten verbleven in maart 2024
Reactie van Erin Joseph op 15 apr 2024
Dear Chastity, Thank you for your feedback. We value your opinion and we are glad to hear that you enjoyed your stay with us. We will definitely pass along the great comments to our team members. We are sorry that this was a disruption for you during your stay. We do hope that you choose to stay at Bay Gardens Hotel again in the near future.

8/10 – Goed

richelle

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great staff
1 nacht verbleven in april 2024
Reactie van Erin Joseph op 9 apr 2024
Dear Richelle, Thank you for your feedback. We value your opinion and glad to hear that enjoyed your stay with us.We do hope that you choose to stay at Bay Gardens Hotel again in the near future.

8/10 – Goed

Leacroft

3 nachten verbleven in april 2024
Reactie van Erin Joseph op 3 mei 2024
Dear Leacroft, Thank you for your feedback. We value your opinion and glad to hear that enjoyed your stay with us.We do hope that you choose to stay at Bay Gardens Hotel again in the near future.

10/10 – Uitstekend

Thierry

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Personnel très agréable a l'écoute ! Très bon établissement. Pas le chauffeur de la navette très désagréable.
3 nachten verbleven in april 2024
Reactie van Erin Joseph op 9 apr 2024
Dear Thierry, Thank you for your feedback. We value your opinion and glad to hear that enjoyed your stay with us.We do hope that you choose to stay at Bay Gardens Hotel again in the near future.

4/10 – Matig

Christine

Positief: Netheid, personeel en service
1 nacht verbleven in april 2024
Reactie van Erin Joseph op 9 apr 2024
Dear Irwin, Thank you for taking the time to share your feedback about your recent stay at our hotel. We sincerely apologize that your experience did not meet your expectations. Your comfort and satisfaction are our top priorities, and it is disheartening to learn that we fell short of providing you with the exceptional experience we strive for.Rest assured that we take all guest feedback seriously, and we are committed to making the necessary improvements to enhance the overall quality of our services. We do hope that you provide us the opportunity in the near future and that you choose to stay at Bay Gardens Hotel again.

6/10 – Redelijk

Justin

Zakenreiziger
Negatief: Personeel en service, voorzieningen
I paid for the all inclusive however the food was average and not much varity in the menu. You get the same menu every day.
5 nachten verbleven in maart 2024
Reactie van Erin Joseph op 9 apr 2024
Dear Justin, Thank you for taking the time to share your feedback about your recent stay at our hotel. We sincerely apologize that your experience did not meet your expectations. Your comfort and satisfaction are our top priorities, and it is disheartening to learn that we fell short of providing you with the exceptional experience we strive for.Rest assured that we take all guest feedback seriously, and we are committed to making the necessary improvements to enhance the overall quality of our services. We do hope that you provide us the opportunity in the near future and that you choose to stay at Bay Gardens Hotel again.

2/10 – Ontzettend slecht

Carol

Reisde met partner
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We were extremely disappointed with this property. The beds were extremely uncomfortable. If you stood under the shower for an hour you still would get entirely wet as the shower that only tripped water, absolutely no pressure no matter what time of day you tried to shower. Of all the staff we dealt Hillary-Anne was the only one that was a pleasant and happy. The rest of the staff including management we either rude or unhappy or both. This is the worst property we have ever stayed at in our 30 years of traveling.
4 nachten verbleven in maart 2024
Reactie van Erin Joseph op 9 apr 2024
Dear Carol, Thank you for taking the time to share your feedback about your recent stay at our hotel. We sincerely apologize that your experience did not meet your expectations. Your comfort and satisfaction are our top priorities, and it is disheartening to learn that we fell short of providing you with the exceptional experience we strive for.Rest assured that we take all guest feedback seriously, and we are committed to making the necessary improvements to enhance the overall quality of our services. We do hope that you provide us the opportunity in the near future and that you choose to stay at Bay Gardens Hotel again.

10/10 – Uitstekend

Sheena

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Erin Joseph op 9 apr 2024
Dear Sheena, Thank you for your feedback. We value your opinion and glad to hear that enjoyed your stay with us.We do hope that you choose to stay at Bay Gardens Hotel again in the near future.

8/10 – Goed

David

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property has an attractive pool in the interior courtyard area and provides a buffet breakfast in the morning that is enjoyable. Rooms were clean and spacious and had good-sized balconies. Also, the property was within short walking distance of most of the hotels and shopping in Rodney Bay and within walking distance, though a longer walk, of the marina. This property is one of three different properties with "Bay Gardens" in its name. I thought I was booking "Bay Gardens Beach and Spa Resort" that is right on the beach but accidently booked "Bay Gardens Hotel." The Hotel provides hourly shuttle service to the Beach Resort and you can use their amenities, but the photo of the beach included in the description of the Hotel is deceiving. Depending on the cost differential between the Hotel and Beach Resort, I would consider staying at the Hotel again.
4 nachten verbleven in maart 2024
Reactie van Erin Joseph op 29 mrt 2024
Dear David, Thank you for your feedback. We value your opinion and we are glad to hear that you enjoyed your stay with us. We will definitely pass along the great comments to our team members. We do hope that you choose to stay at Bay Gardens Hotel again in the near future.

10/10 – Uitstekend

Sean

Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Location is good. I liked the breakfast.
7 nachten verbleven in maart 2024
Reactie van Erin Joseph op 26 mrt 2024
Dear Sean, Thank you for your feedback. We value your opinion and we are glad to hear that you enjoyed your stay with us. We will definitely pass along the great comments to our team members. We do hope that you choose to stay at Bay Gardens Hotel again in the near future.

2/10 – Ontzettend slecht

Nashika

Reisde met familie
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beware the buffet is $150ec dollars per person. The rooms need upgrades. The food choices are limited. The breakfast is horrible. 😡
1 nacht verbleven in maart 2024
Reactie van Erin Joseph op 29 mrt 2024
Dear Nashika, Thank you for taking the time to share your feedback about your recent stay at our hotel. We sincerely apologize that your experience did not meet your expectations. Your comfort and satisfaction are our top priorities, and it is disheartening to learn that we fell short of providing you with the exceptional experience we strive for.Rest assured that we take all guest feedback seriously, and we are committed to making the necessary improvements to enhance the overall quality of our services. We do hope that you provide us the opportunity in the near future and that you choose to stay at Bay Gardens Hotel again.

6/10 – Redelijk

Janessa

Negatief: Staat van de accommodatie en faciliteiten
7 nachten verbleven in maart 2024
Reactie van Erin Joseph op 23 mrt 2024
Dear Janessa, Thank you for taking the time to share your feedback about your recent stay at our hotel. We sincerely apologize that your experience did not meet your expectations. Your comfort and satisfaction are our top priorities, and it is disheartening to learn that we fell short of providing you with the exceptional experience we strive for.Rest assured that we take all guest feedback seriously, and we are committed to making the necessary improvements to enhance the overall quality of our services. We do hope that you provide us the opportunity in the near future and that you choose to stay at Bay Gardens Hotel again.

8/10 – Goed

Charlotte

Reisde met familie en kleine kinderen
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Great property. Lovely food & comfortable rooms & 4 small pools to choose from & also loved that you can eat in all the other hotels. Only negative is that the food service is super slow, particularly at the beach restaurant at the beach hotel, over an hour & a half wait each meal which wasn’t great with hungry young kids!
6 nachten verbleven in maart 2024
Reactie van Erin Joseph op 23 mrt 2024
Dear Charlotte, Thank you for your feedback. We value your opinion and we are glad to hear that you enjoyed your stay with us. We will definitely pass along the great comments to our team members. Thank you for the information about the food service. We will do our best to correct this for our guests. We do hope that you choose to stay at Bay Gardens Hotel again in the near future.

8/10 – Goed

Toni

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff was great.
1 nacht verbleven in maart 2024
Reactie van Erin Joseph op 23 mrt 2024
Dear Toni, Thank you for your feedback. We value your opinion and we are glad to hear that you enjoyed your stay with us. We will definitely pass along the great comments to our team members. We do hope that you choose to stay at Bay Gardens Hotel again in the near future.

10/10 – Uitstekend

Hayvon

10 nachten verbleven in maart 2024
Reactie van Erin Joseph op 9 apr 2024
Dear Hayvon, Thank you for your feedback. We value your opinion and glad to hear that enjoyed your stay with us.We do hope that you choose to stay at Bay Gardens Hotel again in the near future.

8/10 – Goed

Shandel

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The customer service of the staff was quite commendable, the cleanliness of the property and convenient location was impressive. My stay was nothing short of amazing, I’d definitely recommend.
4 nachten verbleven in maart 2024
Reactie van Erin Joseph op 18 mrt 2024
Dear Shandel, Thank you for your feedback. We value your opinion and glad to hear that enjoyed your stay with us.We do hope that you choose to stay at Bay Gardens Hotel again in the near future.

10/10 – Uitstekend

Andrew

7 nachten verbleven in maart 2024
Reactie van Erin Joseph op 9 apr 2024
Dear Andrew, Thank you for your feedback. We value your opinion and glad to hear that enjoyed your stay with us.We do hope that you choose to stay at Bay Gardens Hotel again in the near future.

6/10 – Redelijk

Scott

Reisde met partner
Positief: Netheid
Overall the stay was adequate for the purpose of the trip which was exploring St. Lucia. More information about each resort you are given access too could have been shared as well as the dining options.
4 nachten verbleven in maart 2024
Reactie van Erin Joseph op 18 mrt 2024
Dear Scott, Thank you for your feedback. We value your opinion and glad to hear that enjoyed your stay with us.Rest assured that we take all guest feedback seriously, and we are committed to making the necessary improvements to enhance the overall quality of our services. We do hope that you choose to stay at Bay Gardens Hotel again in the near future.

8/10 – Goed

Pearlene

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean, staff very friendly. Love the food and drinks
4 nachten verbleven in maart 2024
Reactie van Erin Joseph op 6 mrt 2024
Dear Pearlene, Thank you for your feedback. We value your opinion and glad to hear that enjoyed your stay with us.We do hope that you choose to stay at Bay Gardens Hotel again in the near future.

10/10 – Uitstekend

Dinesh

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful property beautiful people..absolutely enjoyed my time at this hotel . Very clean most of the staff are friendly… few not so much . Be sure to collect your receipts when paying the hotel tax , unfortunately I didn’t receive on upon payment when I arrived and during check out they asked me to pay again which I declined because I had already paid ! Overall stay was wonderful.
3 nachten verbleven in februari 2024
Reactie van Erin Joseph op 6 mrt 2024
Dear Pearlene, Thank you for your feedback. We value your opinion and glad to hear that enjoyed your stay with us.We apologize that you had an issue with payment upon check-out. We do hope that you choose to stay at Bay Gardens Hotel again in the near future.

4/10 – Matig

Peter

I booked 2 superior double rooms in the Bay Gardens Hotel, Gros Inlet St Lucia. The booking was confirmed (Itinerary # 72767311320885) by Expedia. However, when we arrived at 4.00 pm, the rooms weren't available - so we waited. When we enquired one hour later we were allocated 1 superior double room in Bay Gardens Hotel and 1 superior king room in Bay Gardens Inn. We were unhappy with being split across two sites and immediately complained. We were told that the hotel was full and that all they could offer was either a standard double in the hotel or a superior king in the Inn. We thus had no alternative but to be accommodated away from our friends in different hotel in a room half the size and with a small tv. After further complaints we were offered a complimentary dinner but this was little redress for the hotel's failure to honour the contract confirmed by Expedia. We finally met up with our friends (one of which has a gluten intolerance) for dinner. Despite mentioning the fact in the on-line check in and again at reception, the gluten free order of spaghetti bolognaise did not arrive at the table until the other three had finished their main course. We remain very unhappy with our experience and trust that Expedia can intervene on our behalf
1 nacht verbleven in februari 2024
Reactie van Erin Joseph op 6 mrt 2024
Dear Peter, Thank you for taking the time to share your feedback about your recent stay at our hotel. We sincerely apologize that your experience did not meet your expectations. Your comfort and satisfaction are our top priorities, and it is disheartening to learn that we fell short of providing you with the exceptional experience we strive for.Rest assured that we take all guest feedback seriously, and we are committed to making the necessary improvements to enhance the overall quality of our services. We do hope that you provide us the opportunity in the near future and that you choose to stay at Bay Gardens Hotel again.

4/10 – Matig

Jeff

7 nachten verbleven in februari 2024
Reactie van Erin Joseph op 23 mrt 2024
Dear Jeff, Thank you for taking the time to share your feedback about your recent stay at our hotel. We sincerely apologize that your experience did not meet your expectations. Your comfort and satisfaction are our top priorities, and it is disheartening to learn that we fell short of providing you with the exceptional experience we strive for.Rest assured that we take all guest feedback seriously, and we are committed to making the necessary improvements to enhance the overall quality of our services. We do hope that you provide us the opportunity in the near future and that you choose to stay at Bay Gardens Hotel again.

10/10 – Uitstekend

Termantha

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice beachfront restaurant with a floating waterpark for the children
3 nachten verbleven in februari 2024
Reactie van Erin Joseph op 21 feb 2024
Dear Termantha, Thank you for your feedback. We value your opinion and glad to hear that enjoyed your stay with us.We do hope that you choose to stay at Bay Gardens Hotel again in the near future.

4/10 – Matig

Gail

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
This was a honeymoon couple and they were not given any complimentary services. the room had a old smell.
3 nachten verbleven in januari 2024
Reactie van Erin Joseph op 21 feb 2024
Dear Gail, Thank you for taking the time to share your feedback about your recent stay at our hotel. We sincerely apologize that your experience did not meet your expectations. Your comfort and satisfaction are our top priorities, and it is disheartening to learn that we fell short of providing you with the exceptional experience we strive for.Rest assured that we take all guest feedback seriously, and we are committed to making the necessary improvements to enhance the overall quality of our services. We do hope that you provide us the opportunity in the near future and that you choose to stay at Bay Gardens Hotel again.

10/10 – Uitstekend

Joy

2 nachten verbleven in februari 2024
Reactie van Erin Joseph op 23 mrt 2024
Dear Joy,Thank you for your feedback. We value your opinion and we are glad to hear that you enjoyed your stay with us. We do hope that you choose to stay at Bay Gardens Hotel again in the near future.

10/10 – Uitstekend

SILVINA

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Magnifique
Magnifique hôtel, un service de qualités, un personnel très a l'écoute, gentil, je recommande en famille ou solo, je reviendrai merci encore.
8 nachten verbleven in februari 2024
Reactie van Erin Joseph op 17 feb 2024
Dear Silvina, Thank you for your feedback. We value your opinion and glad to hear that enjoyed your stay with us.We do hope that you choose to stay at Bay Gardens Hotel again in the near future.

8/10 – Goed

Dennis

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very clean, close access to restaurants and shopping.
3 nachten verbleven in februari 2024
Reactie van Erin Joseph op 17 feb 2024
Dear Dennis, Thank you for your feedback. We value your opinion and glad to hear that enjoyed your stay with us.We do hope that you choose to stay at Bay Gardens Hotel again in the near future.

10/10 – Uitstekend

Carlos, DAVENPORT

Reisde met een groep, Zakenreiziger, Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel personal are very nice and the hotel is clean and all inclusive.
4 nachten verbleven in februari 2024
Reactie van Erin Joseph op 21 feb 2024
Dear Carlos, Thank you for your feedback. We value your opinion and glad to hear that enjoyed your stay with us.We do hope that you choose to stay at Bay Gardens Hotel again in the near future.

4/10 – Matig

Heather

Reisde met partner
Positief: Personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
It was very dated and badly designed. Couldnt get a late checkout even for one hour. Had no balcomny only a window that looked into corridor so had to jeep curtains closed. Was noisy, toilet leaked, tub looked old and patched. Would never stay at this property again. Ever. Staff was very nice though, and none of this was their fault.
2 nachten verbleven in februari 2024
Reactie van Erin Joseph op 16 feb 2024
Dear Heather,Thank you for taking the time to share your feedback about your recent stay at our hotel. We sincerely apologize that your experience did not meet your expectations. Your comfort and satisfaction are our top priorities, and it is disheartening to learn that we fell short of providing you with the exceptional experience we strive for.Rest assured that we take all guest feedback seriously, and we are committed to making the necessary improvements to enhance the overall quality of our services. We do hope that you provide us the opportunity in the near future and that you choose to stay at Bay Gardens Hotel again.

8/10 – Goed

Jean

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in februari 2024
Reactie van Erin Joseph op 16 feb 2024
Dear Jean, Thank you for your feedback. We value your opinion and glad to hear that enjoyed your stay with us.We do hope that you choose to stay at Bay Gardens Hotel again in the near future.

10/10 – Uitstekend

Nicholas

5 nachten verbleven in februari 2024
Reactie van Erin Joseph op 16 feb 2024
Dear Nicholas, Thank you for your feedback. We value your opinion and glad to hear that enjoyed your stay with us.We do hope that you choose to stay at Bay Gardens Hotel again in the near future.

10/10 – Uitstekend

Karlee

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The entire staff was extremely sweet and welcoming. We loved being able to shuttle to the other properties. We had such a great experience celebrating our honeymoon here.
4 nachten verbleven in februari 2024
Reactie van Erin Joseph op 16 feb 2024
Dear Karlee, Thank you for your feedback. We value your opinion and glad to hear that enjoyed your stay and honeymoon with us.We do hope that you choose to stay at Bay Gardens Hotel again in the near future.

10/10 – Uitstekend

Lyselle

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellence on every level
2 nachten verbleven in februari 2024
Reactie van Erin Joseph op 16 feb 2024
Dear Lyselle, Thank you for your feedback. We value your opinion and glad to hear that enjoyed your stay with us.We do hope that you choose to stay at Bay Gardens Hotel again in the near future.