Dear Valued Guest, Thank you for choosing The Ritz-Carlton, Guangzhou, and taking the time to share with us your feedback. I am delighted to hear that you enjoyed the dining experience and I am proud to know that Chef Michele at Limoni restaurant did a great job in providing the outstanding products to you, which once again enhanced the Ritz-Carlton Culture of delivering personal experience to our guests. Once again, thank you for your comments and we look forward to welcome you back in the not too distant future. Best regards, Matthias Vogt General Manager

尊敬的宾客， Dear Valued Guest, 感谢您选择广州富力丽思卡尔顿酒店并向我们分享您的入住体验。 Thank you for choosing The Ritz-Carlton, Guangzhou and taking the time to share with us your stay experience. 非常高兴得知您对我们的服务感到满意。我们的团队为您提供的真切关怀，是我们酒店最为重视的。酒店一直以来坚持花费大量的时间和资源组织培训，以保证我们的绅士淑女们都能得到相关的技能。 I am delighted to hear that you enjoyed the stay with us. The genuine care delivered from our team to you is what our hotel values most while we have been spending much time and efforts to provide the training to all our Ladies and Gentlemen. 诚挚期待能够在不久的将来再次欢迎您的到来。 We sincerely look forward to welcoming you back in the near future. 顺祝商祺， Best regards, 傅戈 Matthias Vogt 总经理 General Manager

Dear Valued Guest, Thank you for choosing The Ritz-Carlton, Guangzhou and taking the time to share with us your stay experience. We are pleased to know that you enjoyed the stay in the hotel. We are proud of our Ladies and Gentlemen and truly believe they are the finest in Guangzhou. We sincerely look forward to welcoming you back in the near future. Best regards, Matthias Vogt General Manager

Dear Valued Guest, Thank you for choosing The Ritz-Carlton, Guangzhou and taking the time to share with us your stay experience. We are very appreciated to learn that our attentive service delighted your stay with us, which is what The Ritz-Carlton brand working towards and we will also surely share your compliments with the team. We sincerely look forward to welcoming you back in the near future. Best regards, Matthias Vogt General Manager

Dear Valued Guest, Thank you for choosing us as your home away from home in Guangzhou and taking the time to share your feedback. I am delighted to hear that you enjoyed the stay with us and I am proud to know that our team did a great job in providing the outstanding service to you, which once again enhanced the Ritz-Carlton Culture of delivering personal service to our guests. Once again, I thank you for your recognition on our products and services. We look forward to welcoming you back in the not too distant future. Best regards, Matthias Vogt General Manager

尊敬的宾客， Dear Valued Guest, 感谢您选择广州富力丽思卡尔顿酒店并向我们分享您的入住体验。 Thank you for choosing The Ritz-Carlton, Guangzhou and taking the time to share with us your stay experience. 同时，在您的意见中，我了解到酒店的服务以及早餐未能达到您的期望，对此，我们向您表示诚挚的歉意。在当今竞争激烈的市场上，聆听客户意见是至关重要的，我们公司也一直秉承这一原则。请您相信，我们团队会就您提出的问题进行讨论。 Yet it has come to my attention that the service of our team and the breakfast did not meet your expectations. For this, I sincerely apologize. We are a company that believes listening to our guests is of utmost importance, especially in today’s competitive environment. Please be assured that your comment shall be a topic of discussion with our team. 如您所说，广州富力丽思卡尔顿位于新的城市核心，我们推荐您下次到来时，如有时间，除了花城广场，您还可顺便去参观酒店门前的图书馆及博物馆。 The Ritz-Carlton, Guangzhou is located at the new city center that on your next visit, as you mentioned, I recommend you take some time to explore except for Huacheng Square, the Library and Museum which are located just outside our front doorstep. 再次感谢您对酒店的惠顾，并让我们知道您对酒店的期望。诚挚希望能够在不久的将来再次欢迎您的莅临。 We appreciate your patronage to our hotels and once again, appreciate your letting us know your expectations. I look forward to welcoming you back in the not too distant future. 顺祝商祺， Best regards, 傅戈 Matthias Vogt 总经理 General Manager

Dear Valued Guest, Thank you for choosing us as your home away from home in Guangzhou and taking the time to share your feedback. We are very appreciated to learn that our attentive service delighted your stay with us, which is what The Ritz-Carlton brand working towards and we will also surely share your compliments with the team. Regarding your comments on the bed, I sincerely apologize for not meeting your expectation. We could prepare a harder bed for you in your future stay. Please feel free to contact us whenever you need it to be prepared. We appreciate your patronage to our hotels and once again, appreciate your letting us know your expectations. I look forward to welcoming you back in the not too distant future. Best regards, Matthias Vogt General Manager

Dear Valued Guest, Thank you for choosing The Ritz-Carlton, Guangzhou, and taking the time to share with us your feedback. We are pleased to know that you enjoyed the stay in the hotel. Your feedback endorses the professionalism and courtesy of our team and I will surely share your compliments with our ladies and gentlemen. We sincerely look forward to welcoming you back in the near future. Best regards, Matthias Vogt General Manager

尊敬的宾客， Dear Valued Guest, 感谢您选择广州富力丽思卡尔顿酒店并向我们分享您的入住体验。 Thank you for choosing The Ritz-Carlton, Guangzhou and taking the time to share with us your stay experience. 很高兴了解到您对本次入住尤其是我们同事的优质服务感到满意，他们再次实践了丽思卡尔顿文化，将个性化服务体验带给了客人。 I am delighted to hear that you enjoyed the stay with us and I am proud to know that our team did a great job in providing the outstanding service to you, which once again enhanced the Ritz-Carlton Culture of delivering personal service to our guests. 诚挚期待能够在不久的将来再次欢迎您的到来。 We sincerely look forward to welcoming you back in the near future. 顺祝商祺， Best regards, 傅戈 Matthias Vogt 总经理 General Manager

尊敬的宾客， Dear Valued Guest, 感谢您选择广州富力丽思卡尔顿酒店并向我们分享您的入住体验。 Thank you for choosing The Ritz-Carlton, Guangzhou and taking the time to share with us your stay experience. 很高兴了解到您享受到了愉快的入住体验。如您所说，广州富力丽思卡尔顿位于新的城市核心，我们推荐您下次到来时，如有时间，除了花城广场，您还可顺便去参观酒店门前的图书馆及博物馆。 We are pleased to know that you enjoyed the stay with us. The Ritz-Carlton, Guangzhou is located at the new city center that on your next visit, as you mentioned, I recommend you take some time to explore except for Huacheng Square, the Library and Museum which are located just outside our front doorstep. 在此，我再一次感谢您的认可，也希望在不久的将来能够欢迎您的再次光临。 Once again, I thank you for your recognition and we look forward to welcoming you back in the not too distant future. 顺祝商祺， Best regards, 傅戈 Matthias Vogt 总经理 General Manager

尊敬的宾客， Dear Valued Guest, 感谢您选择广州富力丽思卡尔顿酒店，并与我们分享您的意见。 Thank you for choosing The Ritz-Carlton, Guangzhou, and taking the time to share with us your feedback. 很高兴了解到您享受到了愉快的入住体验，您的反馈为我们团队的专业用心点了赞，我一定会与团队的绅士淑女们分享这份喜悦。 We are pleased to know that you enjoyed the stay in the hotel. Your feedback endorses the professionalism and courtesy of our team and I will surely share your compliments with our ladies and gentlemen. 在此，我再一次感谢您的认可，也希望在不久的将来能够欢迎您的再次光临。 Once again, I thank you for your recognition and we look forward to welcoming you back in the not too distant future. 顺祝商祺， Best regards, 傅戈 Matthias Vogt 总经理 General Manager

Dear Valued Guest, Thank you for choosing The Ritz-Carlton, Guangzhou, and taking the time to share with us your feedback. We truly appreciate your trust and love to us that allowed us to present the Ritz-Carlton experience to you. Yet it has come to my attention that the availability of breakfast items did not meet your expectations. For this, I sincerely apologize. We are a company that believes listening to our guests is of utmost importance, especially in today’s competitive environment. Please be assured that your comment shall be a topic of discussion with our team. We appreciate your patronage to our hotels and once again, appreciate your letting us know your expectations. I look forward to welcoming you back in the not too distant future. Best regards, Matthias Vogt General Manager

尊敬的宾客， Dear Valued Guest, 感谢您选择广州富力丽思卡尔顿酒店，并与我们分享您的意见。 Thank you for choosing The Ritz-Carlton, Guangzhou, and taking the time to share with us your feedback. 很高兴了解到您享受到了愉快的入住体验，您的反馈为我们团队的专业用心点了赞，我一定会与团队的绅士淑女们分享这份喜悦。 We are pleased to know that you enjoyed the stay in the hotel. Your feedback endorses the professionalism and courtesy of our team and I will surely share your compliments with our ladies and gentlemen. 在此，我再一次感谢您的认可，也希望在不久的将来能够欢迎您的再次光临。 Once again, I thank you for your recognition and we look forward to welcoming you back in the not too distant future. 顺祝商祺， Best regards, 傅戈 Matthias Vogt 总经理 General Manager