8/10
You need a car to get there and try to get there ultimately late afternoon, for your check-in it will be very difficult to find in the dark.
We were the only customers. From the 1st room the toilet did not flush, the 2nd room the AC did not work properly, the 3rd was good. The place needs a serious investment and renovation.
The service is very good, very nice people and the Brazilian women speaks English. Great service, the onsen was made ready for us and prepared breakfast for us at 3h30, because we we're going for sunset Mt. Fuji @ Yamanako communication plaza.
The place is close to the Hakone ropeway, Hakone shrine and lake Ashi. Proper restaurants f.e. can be found in Gotemba. Gotemba has a huge premium outlet, where you can spend all your money on premium brand clothing. If they have sale, it is payable.
Thank you for your hospitality and service. This made lots of flaws good.
Michael
2 nachten verbleven in juli 2019