Receptie

Beoordelingen van Hilton Garden Inn Houston/The Woodlands

3 out of 5
Hilton Garden Inn Houston/The Woodlands
9301 Six Pines Drive, The Woodlands, TX

Beoordelingen

8,6

Uitstekend

Gastenscore: 10 - Uitstekend. 557 van 1000 beoordelingen" "
Gastenscore: 8 - Goed. 246 van 1000 beoordelingen" "
Gastenscore: 6 - Redelijk. 109 van 1000 beoordelingen" "
Gastenscore: 4 - Matig. 45 van 1000 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 43 van 1000 beoordelingen" "

9,0/10

Netheid

8,8/10

Personeel en service

8,0/10

Voorzieningen

8,8/10

Staat van de accommodatie en faciliteiten

8,4/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

JJ, Amsterdam

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Pleasant hotel, well organised. WiFi crappy
The hotel is conveniently located near Woodlands Mall and Market Street. Good rooms & facilities, attentive staff. Only downside: wifi is not working properly, it took me 20-30 mins to connect. And the high-speed internet was not so high speed as expected.

10/10 – Uitstekend

Christina

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Very nice and friendly
2 nachten verbleven in april 2024
Reactie van Customer Service op 10 mei 2024
Christina, it's great to hear that you had such a pleasant experience at Hilton Garden Inn Houston The Woodlands. We pride ourselves on maintaining a friendly and welcoming atmosphere, and it's rewarding when our guests notice. We can't wait to have you back for another enjoyable stay.

10/10 – Uitstekend

Octavio, El Paso

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Close to the best shopping in Woodlands….
2 nachten verbleven in december 2023
Reactie van Customer Service op 19 mrt 2024
Octavio, it's delightful to hear that you found our location beneficial, being situated near top shopping areas. We at the Hilton Garden Inn Houston The Woodlands continually strive to ensure our strategic location offers the best convenience to our guests. Thank you for your kind review, we look forward to welcoming you back soon!

6/10 – Redelijk

Seth

1 nacht verbleven in maart 2024
Reactie van Customer Service op 6 mrt 2024
Seth, it appears that your recent experience at our hotel did not fully live up to your expectations. I'm eager to hear more about it to improve our service delivery. Please feel free to share with me any specific areas you think we could improve upon. I sincerely hope to have the opportunity to welcome you back at the Hilton Garden Inn Houston The Woodlands.

10/10 – Uitstekend

JESSICA

Reisde met partner
Positief: Voorzieningen
Very clean courteous staff
1 nacht verbleven in februari 2024
Reactie van Customer Service op 26 feb 2024
Jessica, it's wonderful to know you had a remarkable stay at Hilton Garden Inn Houston The Woodlands. Your compliments toward the cleanliness of our premises and the politeness of our team members are much appreciated. We're thrilled to have met your expectations and look forward to hosting you again soon.

2/10 – Ontzettend slecht

David

Reisde met familie en kleine kinderen
Negatief: Personeel en service, voorzieningen
I don't like hidden fees. I was shocked at a $12 parking fee because I drove a vehicle. There is plenty of parking and I feel like they found a way to squeeze more money from the customers. They also wanted $18 per person for breakfast. My 8 year old is not going to eat $18 dollars worth of powder eggs. I will not be staying a Hilton again.
1 nacht verbleven in februari 2024
Reactie van Customer Service op 25 feb 2024
David, we appreciate your feedback and understand the concerns regarding the additional costs. Parking and breakfast are valuable amenities our hotel provides, and their costs contribute to maintaining the high-quality service we strive to offer. We're disheartened to hear your experience might deter you from choosing our hotels in the future. We hope you will reconsider and allow us a chance to exceed your expectations.

10/10 – Uitstekend

Quentin

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice, clean and the staff is great.
3 nachten verbleven in februari 2024
Reactie van Customer Service op 20 feb 2024
Quentin, your gracious words truly brighten our day! The Hilton Garden Inn Houston The Woodlands team is thrilled that you found the environment so appealing and our colleagues to be wonderful. We look forward to your next visit where we endeavor to make your experience even better!

6/10 – Redelijk

Tom

Negatief: Netheid
Was not as clean as I would prefer.
1 nacht verbleven in februari 2024
Reactie van Customer Service op 19 feb 2024
Tom, thank you for your feedback. Your observations about cleanliness are important to us. Please be assured that maintaining a high-standard of cleanliness is a top priority at this hotel. We're taking your comments to heart and will work to uphold the standards our valued guests expect. We hope you will consider visiting us again.

10/10 – Uitstekend

Cesar, Katy

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Conveniently located near the woodlands mall
1 nacht verbleven in februari 2024
Reactie van Customer Service op 19 feb 2024
Cesar, it's wonderful to hear you found the location of Hilton Garden Inn Houston The Woodlands to be so advantageous, being close to the mall. We're thrilled you had a positive experience. Thank you for choosing our hotel, and we hope to see you again soon.

2/10 – Ontzettend slecht

martina

Negatief: Netheid
1 nacht verbleven in februari 2024
Reactie van Customer Service op 12 feb 2024
Martina, it's regrettable to note your recent experience did not meet expectations. We strive to ensure every guest has a positive stay, and it seems we fell short in your case. Please consider giving us another chance in the future to better serve you. Thank you and safe travels.

10/10 – Uitstekend

Jennifer

1 nacht verbleven in februari 2024
Reactie van Customer Service op 5 feb 2024
Jennifer, thank you for your stellar rating of Hilton Garden Inn Houston The Woodlands. It's great to know your stay with us was satisfactory. We look forward to welcoming you again on your next visit.

10/10 – Uitstekend

Mr Paul

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great spot
Great hotel well located for the social life
2 nachten verbleven in februari 2024
Reactie van Customer Service op 4 feb 2024
Mr Paul, it's delightful to know that you found the Hilton Garden Inn Houston The Woodlands well-positioned for enjoying the lively surroundings. We always strive to situate our guests conveniently, so they may take full advantage of the area. Thank you for taking the time to share your fantastic feedback. We're looking forward to welcoming you back during your future travels.

10/10 – Uitstekend

Diana

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Todo muy bien
3 nachten verbleven in januari 2024
Reactie van Customer Service op 26 jan 2024
Diana, es un placer saber que disfrutó de su estadía en Hilton Garden Inn Houston The Woodlands. Apreciamos mucho sus comentarios y esperamos su próxima visita.

10/10 – Uitstekend

Timothy, Greer

3 nachten verbleven in januari 2024
Reactie van Customer Service op 24 jan 2024
Timothy, it's wonderful to hear you had a great stay at Hilton Garden Inn Houston The Woodlands! We truly appreciate your 5-star rating and look forward to welcoming you back next time you're in Houston. Safe travels!

6/10 – Redelijk

Bradley

1 nacht verbleven in januari 2024
Reactie van Customer Service op 23 jan 2024
Bradley, it's clear that your experience at our hotel was not up to the standards we strive for. We'd appreciate the opportunity to learn more about your stay, so we could work towards exceeding your expectations next time. Our team members value your feedback.

6/10 – Redelijk

Ambri

Reisde met partner
Positief: Netheid
Room rates are pretty high for the quality of the rooms, then you also pay $20 per car for parking. They also told me that breakfast was included with my stay and then told me in the morning I had to pay $18 per person. Will definitely choose a different hotel next time.
1 nacht verbleven in januari 2024
Reactie van Customer Service op 19 jan 2024
Ambri, it's unfortunate to hear that your experience didn't meet your expectations. We understand there were some miscommunications regarding the parking and breakfast charges, this does not reflect the norm at our hotel. The room rates are set to deliver the best quality and service to our guests within the market context. We truly appreciate your feedback as it provides valuable insight for improvements. If you decide to give us another chance, we hope your stay will be worth every penny.

10/10 – Uitstekend

brent

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Customer Service op 17 jan 2024
Brent, thank you for choosing Hilton Garden Inn Houston The Woodlands. It's great to know working on providing a top-rated stay without any shortcomings! I hope to see you return soon for another flawless experience.

10/10 – Uitstekend

Frederick

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very nice, very clean, Beautiful room! Loved the bar and staff!
1 nacht verbleven in januari 2024
Reactie van Customer Service op 16 jan 2024
Frederick, we are thrilled that you had such a memorable stay at Hilton Garden Inn Houston The Woodlands. Your praise for our pristine accommodations, impressive bar, and dedicated team members is truly appreciated. We hope to welcome you back again for another lovely experience.

10/10 – Uitstekend

Maria Beatriz Guadalupe

1 nacht verbleven in januari 2024
Reactie van Customer Service op 13 jan 2024
Maria Beatriz, we're glad to see your perfect rating for Hilton Garden Inn Houston The Woodlands. We trust you had a delightful stay and we look forward to welcoming you back soon. Thank you for choosing us, your feedback is greatly appreciated.

10/10 – Uitstekend

Molly

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Probably my fault.
I did loose my Yetti coffee cup after I left it where I was eating breakfast the day we checked out. I call immediately after and it wasn’t found
1 nacht verbleven in januari 2024
Reactie van Customer Service op 10 jan 2024
Molly, it's unfortunate to hear about the incident concerning your coffee cup. While we make every effort to secure lost items, we apologize for falling short this instance. Nonetheless, we're grateful to know that your experience at Hilton Garden Inn Houston The Woodlands was otherwise enjoyable. Our team highly values your feedback and we look forward to serving you again in the future.

4/10 – Matig

Michael

Zakenreiziger
4 nachten verbleven in december 2023
Reactie van Customer Service op 9 jan 2024
Michael, it's unfortunate that your recent stay did not meet your expectations. We value your opinion and your satisfaction is important to us. That said, we hope to have another opportunity to serve you better in the future.

10/10 – Uitstekend

Molly

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in augustus 2023
Reactie van Customer Service op 31 jan 2024
Molly, it's great to see your top score. The team at Hilton Garden Inn Houston The Woodlands are delighted that you enjoyed your stay! We strive to provide an exceptional experience for every guest and your positive feedback is much appreciated. We hope to see you again on your next visit to Houston.

10/10 – Uitstekend

Darrell

Positief: Netheid, personeel en service
1 nacht verbleven in december 2023
Reactie van Customer Service op 13 jan 2024
Darrell, it's excellent to hear that you had a fantastic stay at the Hilton Garden Inn Houston The Woodlands. We're thrilled you chose us and appreciate your rating. We're anticipating your next visit.

10/10 – Uitstekend

Lourdes

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Customer Service op 24 dec 2023
Lourdes, it's wonderful to learn that you had a great experience at Hilton Garden Inn Houston The Woodlands. We're grateful for your high rating. Our team members look forward to providing you with excellent service in the future. Thank you for choosing us.

10/10 – Uitstekend

Jennifer

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van Customer Service op 19 dec 2023
Jennifer, thank you for choosing Hilton Garden Inn Houston The Woodlands. I am delighted to know it was such a positive experience. I appreciate your top ratings on Hotels.com and hope to welcome you back on your next trip to the area.

8/10 – Goed

Christina

2 nachten verbleven in december 2023
Reactie van Customer Service op 13 jan 2024
Christina, thank you for staying with us at Hilton Garden Inn Houston The Woodlands. Your rating is appreciated and will guide us in enhancing our services. We look forward to hosting you again soon.

10/10 – Uitstekend

LUIS, CDMX

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excelente servicio
2 nachten verbleven in december 2023
Reactie van Customer Service op 6 dec 2023
Luis, it's a pleasure to know that your stay at Hilton Garden Inn Houston The Woodlands met your expectations. We appreciate your positive feedback regarding the service you received. We can't wait to welcome you back on your next visit.

10/10 – Uitstekend

Sherry

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Awesome place!
1 nacht verbleven in december 2023
Reactie van Customer Service op 6 dec 2023
Sherry, thank you for your kind words! It's wonderful to hear you had a fantastic stay at the Hilton Garden Inn Houston The Woodlands. Our team is delighted to know you found our property awesome. I anticipate your next visit; until then, take care!

2/10 – Ontzettend slecht

Thomas

Zakenreiziger
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Dumpy Musty Dirty
Upon check in, no personality by the woman at the front desk. Prepaid for a King Room, got two doubles and the musty stench in the room and dirty carpets are disgusting. Outdated is mildly put. Late arrival and wanted to put on the TV for some background noise to unwind and it doesn’t work, none of the inputs do. Will never come back.
1 nacht verbleven in november 2023
Reactie van Customer Service op 11 nov 2023
Thomas, your experience as described is certainly far from the level of service I aim to provide. It's disheartening to hear about the difficulties during your check-in and issues related to the room. I wish your stay was more comfortable and our attention to cleanliness met your expectations. I appreciate the feedback as it assists us in improvement opportunities. I do hope for a chance to rectify your impression in future visits. Please contact me so we can discuss further and make things right. I’d love to personally take care of you the next time you are back in The Woodlands. Please do not hesitate to reach out to me directly.

10/10 – Uitstekend

Alina, Kingwood

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
They reservation/ check in process was flawless and simple. Reception people were friendly and eager to help. Lobby was pretty with desired snacks and light meals. They had a full bar which was nice since it was storming outside. BUT THE THING THAT MADE ME THE HAPPIEST IS THE CAME IN AND FRESHENED MY ROOM! After Covid no one wants to go back to that. That's why I stay in hotels! The service! Other more expensive hotels don't do that so Hilton is my new Go-to, whether garden Style or Luxury Tower. I'm in
2 nachten verbleven in oktober 2023
Reactie van Customer Service op 29 okt 2023
Alina, it's delightful to learn that your stay at Hilton Garden Inn Houston The Woodlands exceeded your expectations, particularly regarding our efficient reservation/check-in procedures and welcoming reception. We're thrilled to know you found our lobby and facilities appealing and enjoyed our offering of snacks, light meals and a full bar. Your happiness about the freshness of your room certainly encourages us and our commitment to service that sets us apart from other hotels. We're humbled at becoming your new preferred choice whether garden style or luxury tower. We're eagerly waiting to welcome you back for another enjoyable stay.

10/10 – Uitstekend

HECTOR

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Deben avisar en hoeteles.com que el estacionamiento tiene costo.
2 nachten verbleven in september 2023
Reactie van Customer Service op 22 okt 2023
Héctor, apreciamos tus comentarios. Nos alegra saber que su estancia en Hilton Garden Inn Houston The Woodlands fue agradable. Es vital para nosotros asegurarnos de que todos los detalles, como los cargos de estacionamiento, se comuniquen de manera efectiva a través de todas las plataformas de reserva. Trabajaremos para lograr claridad a este respecto. Gracias por elegirnos y esperamos volver a verle pronto.

10/10 – Uitstekend

Lorenzo

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very Friendly
1 nacht verbleven in oktober 2023
Reactie van Customer Service op 17 okt 2023
Lorenzo, I'm thrilled to hear that you appreciated the amicable nature of our team members at Hilton Garden Inn Houston The Woodlands. It's feedback like yours that inspires our team to strive for perfection. I certainly can't wait to make your next visit as congenial as your last!

8/10 – Goed

joy

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Close to market street
Lobby area was nice and updated but the room needs help and definitely needs a technology upgrade. No smart tv. No phone charger outlets and we didn’t bring the plug-in for our charger so we were out of luck with that. But it was quit and close to market street with sidewalks
1 nacht verbleven in oktober 2023
Reactie van Customer Service op 15 okt 2023
Joy, thank you for your feedback. We're glad you appreciated the modern style in the lobby at Hilton Garden Inn Houston The Woodlands. Your thoughts regarding room amenities are invaluable. We aim to offer a balance between comfort and technology, and we appreciate suggestions for enhancement. Our prime location near Market Street is indeed an added convenience for our guests. We hope to welcome you back again to offer a better experience.

10/10 – Uitstekend

Paul

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very close to woodlands mall
1 nacht verbleven in september 2023
Reactie van Customer Service op 13 okt 2023
Paul, it's a delight to know you enjoyed the convenient location of Hilton Garden Inn Houston The Woodlands. The proximity to local attractions is indeed beneficial to our guests. We look forward to welcoming you back in the future.

10/10 – Uitstekend

Ginger

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The manager remembered my name at checkout from checking in the day before. Very impressed!
1 nacht verbleven in september 2023
Reactie van Customer Service op 2 okt 2023
Ginger, it's truly heartening to know that you had a memorable experience at the Hilton Garden Inn Houston The Woodlands. Exemplifying personal care by remembering our guest's names is one of the ways our team members strive to create a welcoming environment. Hope to see you again soon.

6/10 – Redelijk

Kailey

Reisde met partner
The property & lobby was very fresh & nice looking. The rooms could use a refresh
1 nacht verbleven in september 2023
Reactie van Customer Service op 28 okt 2023
Kailey, thank you for sharing your thoughts. I'm pleased to hear that you admired the aesthetic of our lobby. As for your concerns about room modernization, I continually strive to upgrade our guest experience and your feedback will be taken into due consideration. I hope to offer you an enhanced stay on your next visit.

10/10 – Uitstekend

Brett

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great property, well maintained and staff is friendly. Honestly I would almost consider this a 4 star hotel. And at $60 cheaper than the Residence right next store. I even splurged for the junior suite (suite was not available.
1 nacht verbleven in september 2023
Reactie van Customer Service op 19 sep 2023
Brett, it's a delight to hear such positive feedback about Hilton Garden Inn Houston The Woodlands. We appreciate your recognition of our well-kept property and our amicable team members. It's fantastic that the value and comfort of our junior suite added to your great experience. We look forward to welcoming you again in the near future.

6/10 – Redelijk

Rex

Reisde met partner
Positief: Personeel en service
The hotel had obvious signs of "I don't care anymore" wear and tear. Wallpaper, all up and down the hall, peeling off the wall at the places where it connects. AC units that barely worked, or worked too well, with no in between. One moment the room was 78, the next it was 65... then back to 78 in 10 minutes without us touching the thermostat. They charged for parking in a non-covered parking area. They had a breakfast buffet that reminded me of a Holiday Inn, but they charged $17 a person for it. Lots of little reasons like this make me feel not quite like picking this hotel was a mistake, but more like it will be the last time I visit that hotel, as there are so many other options around that hopefully care more about their facilities, and the value they bring to their guests.
1 nacht verbleven in september 2023
Reactie van Customer Service op 19 sep 2023
Rex, your honest feedback is appreciated as it helps to highlight improvement areas. It's regrettable to learn that certain aspects of your stay fell short of expectations, including the state of some facilities and concern about temperature controls. Our aim is always to provide comfortable, well-maintained spaces for our guests. We are attentive to the value aspect and aim to provide a competitive package that balances quality services with associated costs. We wish we could have resolved any concerns during your stay, and ensure hope for an opportunity to restore your confidence in our services.

10/10 – Uitstekend

John

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The water in the shower gets lukewarm at best
1 nacht verbleven in september 2023
Reactie van Customer Service op 18 sep 2023
John, thank you for choosing Hilton Garden Inn Houston The Woodlands. We are glad to accommodate you. Our team takes note of your shower temperature experience. We appreciate your feedback and look forward to providing you with an even better stay next time.

8/10 – Goed

Jacob

Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice hotel, nothing special.
1 nacht verbleven in september 2023
Reactie van Customer Service op 12 sep 2023
Jacob, thank you for staying at Hilton Garden Inn Houston The Woodlands. I'm pleased that you found the hotel pleasant. I'm always striving to provide experiences that are beyond ordinary, so I appreciate your feedback and look forward to offering an even more exceptional experience during your next visit.

10/10 – Uitstekend

Steven, Estherville

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Hilton Garden Inn is my place to stay as I travel. Looking ahead to my next visit as Hilton hotels are the ones I choose first. Thank you Hilton. PartyOnPeople.
2 nachten verbleven in november 2022
Reactie van Customer Service op 11 sep 2023
Steven, it's wonderful to hear that Hilton Garden Inn Houston The Woodlands is your preferred choice during travel. I'm truly delighted to be part of your journey and look forward to your next visit. I greatly appreciate your loyal patronage and your kind feedback.

10/10 – Uitstekend

Louis

1 nacht verbleven in september 2023
Reactie van Customer Service op 11 sep 2023
Louis, it's wonderful to see your perfect score rating of Hilton Garden Inn Houston The Woodlands. It seems you enjoyed your stay with us. We'd love to welcome you back soon for another exceptional experience. Thank you!

8/10 – Goed

Kimberly

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
I will stay here again
1 nacht verbleven in september 2023
Reactie van Customer Service op 10 sep 2023
Kimberly, it's fantastic to hear you are planning to return to Hilton Garden Inn Houston The Woodlands. Knowing that, we look forward to welcoming you back and providing another great experience!

8/10 – Goed

Steven

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Breakfast was overpriced. I was able to eat at local restaurants for less.
5 nachten verbleven in augustus 2023
Reactie van Customer Service op 5 sep 2023
Steven, I appreciate your feedback. I understand your concerns regarding the value of the breakfast. Our focus is to provide a balance of quality and affordability. For future visits, I'd be delighted to recommend local dining options as alternatives. Thank you for making Hilton Garden Inn Houston The Woodlands your choice of stay, I look forward to welcoming you back.

10/10 – Uitstekend

Anthony

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in augustus 2023
Reactie van Customer Service op 29 aug 2023
Anthony, it's truly rewarding to find that you had a pleasant stay at Hilton Garden Inn Houston The Woodlands. We do our utmost to deliver quality experiences and it seems like we accomplished that with your visit. We are looking forward to welcoming you back in the future!

10/10 – Uitstekend

Hilda

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great property. Love the convenience to shopping and dining. Felt very safe
1 nacht verbleven in augustus 2023
Reactie van Customer Service op 28 aug 2023
Hilda, thank you for the stellar review! We at Hilton Garden Inn Houston The Woodlands are delighted that our prime location offered you easy access to shopping, dining, and a sense of safety. We strive to make our guests feel at home and secure in their surroundings. I hope to have the opportunity to welcome you again in the future.

10/10 – Uitstekend

Magdalena, Richmond

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Attending a concert? Stay here! It affordable, clean and friendly. Great value!
1 nacht verbleven in augustus 2023
Reactie van Customer Service op 16 aug 2023
Magdalena, I appreciate your glowing review! It's lovely to hear Hilton Garden Inn Houston The Woodlands was a comfortable, affordable haven for your concert adventure. I look forward to welcoming you back for another enjoyable stay.

4/10 – Matig

Christine

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
No hot water during my stay.
1 nacht verbleven in augustus 2023
Reactie van Customer Service op 15 aug 2023
Christine, I completely understand the hot water issue negatively impacted your stay and am truly sorry. Please contact me so we can discuss further and make things right. I’d love to personally take care of you the next time you are back in The Woodlands and hope to hear from you soon.

6/10 – Redelijk

Eboseluime

Positief: Netheid, personeel en service
Nice place
1 nacht verbleven in augustus 2023
Reactie van Customer Service op 15 aug 2023
Eboseluime, it's wonderful to know that you found the Hilton Garden Inn Houston The Woodlands to be a pleasant spot. We appreciate your feedback and look forward to any opportunity to exceed your expectations in the future.

10/10 – Uitstekend

Linda

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very nice - friendly staff, clean, convenient to Cynthia Woods Mitchell Pavillion - walking distance. Parking fee seemed kind of high, but overall, excellent experience,
1 nacht verbleven in augustus 2023
Reactie van Customer Service op 15 aug 2023
Linda, it's a joy to hear your stay at Hilton Garden Inn Houston The Woodlands met your expectations! I am delighted our team members were able to make your experience excellent and that you found the premises clean and conveniently located. Regarding the parking fees, I continuously aim to balance the cost with the highest quality of service. I appreciate your feedback, and look forward to welcoming you back for another great stay!