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Beoordelingen van Home2 Suites by Hilton Houston Webster

3 out of 5
Home2 Suites by Hilton Houston Webster
600 West Texas Avenue, Webster, TX

Beoordelingen

9,0

Fantastisch

Gastenscore: 10 - Uitstekend. 169 van 238 beoordelingen" "
Gastenscore: 8 - Goed. 35 van 238 beoordelingen" "
Gastenscore: 6 - Redelijk. 16 van 238 beoordelingen" "
Gastenscore: 4 - Matig. 7 van 238 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 11 van 238 beoordelingen" "

9,4/10

Netheid

9,2/10

Personeel en service

9,0/10

Voorzieningen

9,4/10

Staat van de accommodatie en faciliteiten

8,4/10

Milieuvriendelijkheid

Beoordelingen

4/10 – Matig

Christina

Reisde met familie
Positief: Staat van de accommodatie en faciliteiten, comfort kamer
Negatief: Personeel en service
1 nacht verbleven in februari 2024

10/10 – Uitstekend

Joe

1 nacht verbleven in november 2023

10/10 – Uitstekend

Ron

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It was an excellent experience.
3 nachten verbleven in oktober 2023

10/10 – Uitstekend

Lindsay

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Overall, everyone was friendly and courteous. Room was super clean and stocked with essentials one may need later.
1 nacht verbleven in september 2023

10/10 – Uitstekend

Kathryn

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We visit Houston quite often. We have tried different hotels and they have all had issues. This one was great! Fantastic breakfast, nice rooms, nice and cool in all areas of the building and great staff.
7 nachten verbleven in augustus 2023

6/10 – Redelijk

VIRENDER

Positief: Netheid
2 nachten verbleven in september 2023

10/10 – Uitstekend

Nestor

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great services
1 nacht verbleven in september 2023

10/10 – Uitstekend

Miguel

1 nacht verbleven in augustus 2023

4/10 – Matig

martin

Reisde met familie
Si vana ir no lleven niños por que cada rato se la pasan diciendo que no quieren ruido .😂😂😂
3 nachten verbleven in juli 2023

8/10 – Goed

James

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Room Reservation Drama
The only negative was that we booked a king suite room and when we got there, they did not have any of these rooms available! We were put in a double queen suite room. After going back down to the check-in desk, we were initially told there absolutely was not a king suite room available and that they are saved for Hilton rewards members! After I pointed to their sign that states if you are not satisfied with your stay, the night would be on Hilton, the manager found us a King suite room like we had booked! Other that this slight haste in the beginning, our stay was very comfortable and the staff is very courteous!
1 nacht verbleven in juli 2023

10/10 – Uitstekend

Andressa, Flint

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We stayed at the hotel as a group. Prior to check in we called and requested adjoining rooms. We were told they could oblige and the changes were made to our reservation. When we checked in we were informed that we were not staying in adjoining rooms. Lilly moved heaven and hell to make it happen for us. She could have easily said it was impossibly and we would have been none the wiser. She took extremely great care of my family through the chaos of our large crew with screaming kids and held down the front desk like a champ!
1 nacht verbleven in juli 2023

10/10 – Uitstekend

Karen

3 nachten verbleven in mei 2023

2/10 – Ontzettend slecht

Paula

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Horrible experience
The room was dirty. Found two hairs that weren’t mine. One popped out of Kleenex box where they fanned a Kleenex bottle make it cute and the other was in the sink. There was no mattress skirt and you could see a coffee or soda stain on the box springs. Bed was extremely uncomfortable and squeaked every time you moved. Man at front desk at check in mumbled and you couldn’t understand him. Lady at checkout was wonderful and apologetic for the conditions.
3 nachten verbleven in mei 2023

2/10 – Ontzettend slecht

Valerie

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This hotel charged my card $25 without explanation because i booked thru a third party. I can't reach this hotel by phone so I have no way of getting my money back. The hotel phone number I found online doesn't connect. Don't stay at this hotel if you want to have your credit card kept safe.

10/10 – Uitstekend

Tamra

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very nice place- enjoyed visit
2 nachten verbleven in april 2023

8/10 – Goed

Maria del Pilar

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean, friendly staff and good breakfast with good variety of entrees
3 nachten verbleven in april 2023

10/10 – Uitstekend

john

1 nacht verbleven in april 2023

10/10 – Uitstekend

Ana

Reisde met familie en kleine kinderen
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Falta disposición de empleados en Check in
2 nachten verbleven in april 2023

10/10 – Uitstekend

JORGE

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
De las mejores cadenas hoteleras, todo esta súper limpio, todos son amables, y el desayuno es ejemplar
1 nacht verbleven in april 2023

10/10 – Uitstekend

SANDEEP

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great place to stay, well maintained. Friendly n courteous staff, breakfast was neat & had good options
1 nacht verbleven in april 2023

10/10 – Uitstekend

TOSHINORI

3 nachten verbleven in maart 2023

6/10 – Redelijk

Shahinda, North Richland Hills

Reisde met familie
Positief: Netheid, personeel en service
Our first day the door did not lock properly and the refrigerator was not working. This was not fixed until midway thru or second/last day.
2 nachten verbleven in maart 2023

10/10 – Uitstekend

Kayla

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
A pleasant week
7 nachten verbleven in februari 2023

2/10 – Ontzettend slecht

Tracey

Reisde met familie
No room for us at the hotel. Booked a month prior.
We were very upset when we received a call the day of check in that the hotel we booked no longer had a room for us. They had to move us to another hotel. We were traveling with extended family that did not have to be moved. They stated that because we booked with a third party, that we were chosen to be transferred to another hotel. The new hotel did not have the small kitchen for our use so we could not bring back leftovers or prepare breakfast in our room. No compensation for our trouble was offered. Very disappointed.
2 nachten verbleven in januari 2023

10/10 – Uitstekend

Krystal

1 nacht verbleven in januari 2023

10/10 – Uitstekend

San Juanita

1 nacht verbleven in december 2022

8/10 – Goed

Herb

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in november 2022
Reactie van Ms. King op 28 nov 2022
Thank you for your feedback hope to see you soon.

6/10 – Redelijk

Eduardo

Negatief: Voorzieningen
Ok
8 nachten verbleven in november 2022
Reactie van Ms. King op 25 nov 2022
Mr. Eduardo thank you for taking the time to give us a review, we really appreciate your feedback because it helps us to find more ways to improve. We hope to see you again:)

10/10 – Uitstekend

Deepak

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good stay and amneties
Great stay and amneties. Close to JSC. Had issues with people making noise in adjoining rooms though. Also refrigerator made lot of noise through out making it tough to sleep.
2 nachten verbleven in november 2022
Reactie van Ms. King op 23 nov 2022
Thank you for your feedback sorry you had issues i hope you would give us another chance and stay with us again.

10/10 – Uitstekend

Vedamurthy

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very clean and big rooms.
1 nacht verbleven in oktober 2022
Reactie van Ms. King op 23 nov 2022
Thank you for your feedback hope to see you again.

2/10 – Ontzettend slecht

Iris

1 nacht verbleven in september 2022
Reactie van Ms. King op 22 sep 2022
Sorry that you didn't have a good stay I hope you come back soon.

10/10 – Uitstekend

Brian, Amarillo

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Overall a nice stay in the suite. Did not like (1) The public use computer would not print our boarding cards. Error message about the printer queue not cleared properly from earlier use. Computer needs to be rebooted. (2) That evening neither my apple device nor my android device would not logon to the Hilton network. Error message indicated the wifi was not encryted. Made several logon attempts. Next morning logon went smoothly for both devices first attempt.
1 nacht verbleven in september 2022
Reactie van Ms. King op 19 sep 2022
Thank you for your feed back hope to see you again.

8/10 – Goed

Nestor

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice hotel comfortable location very good for shopping around.
1 nacht verbleven in september 2022
Reactie van Ms. King op 5 sep 2022
Thank you hope to see you again soon.

10/10 – Uitstekend

Ronald

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in juli 2022

10/10 – Uitstekend

Irwin

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in juli 2022
Reactie van Ms. King op 5 sep 2022
Thank you for your feed back hope to see you again soon.

2/10 – Ontzettend slecht

Donna

1 nacht verbleven in juli 2022
Reactie van Ms. King op 16 jul 2022
We apologize that you were not happy with your stay I hope you will come stay again.

2/10 – Ontzettend slecht

Patti

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
I had a reservation Friday July 8-Monday July 11. They only had me as staying 2 nights. I had to gather up all of my stuff in a hurry and leave with nowhere to stay Sunday night. I will never stay with this chain again. The manager on duty was incredibly rude to me and didn’t even try to accommodate me.
3 nachten verbleven in juli 2022
Reactie van Ms. King op 16 jul 2022
We apologize that you were not happy with your stay I hope you will come stay again.

8/10 – Goed

Allen

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
I was there for my birthday I had a nice relaxing time
1 nacht verbleven in juli 2022
Reactie van Ms. King op 7 jul 2022
Thank you for your feedback hope to see you soon.

6/10 – Redelijk

Heather

Reisde met familie
Positief: Netheid, comfort kamer
Breakfast & Coffee: not impressed
Pro:Clean. Foyer offers nice modern feel. Con: pool was so cloudy you couldn’t see your feet, cable had only a few channels, no movie options, breakfast was less than mediocre, coffee did not taste good.
5 nachten verbleven in juni 2022
Reactie van Ms. King op 22 jun 2022
I want to say thank you for your feedback.

10/10 – Uitstekend

Jeremy

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very satisfied with room and amenities!
3 nachten verbleven in juni 2022
Reactie van Ms. King op 19 jun 2022
Thank you for your feedback hope to see you soon.

6/10 – Redelijk

Joseph, Chino

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in juni 2022

10/10 – Uitstekend

Judy

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This hotel was very nice and clean! We would definitely stay here again.
3 nachten verbleven in juni 2022
Reactie van Ms. King op 13 jun 2022
Thank you hope to see you again.

6/10 – Redelijk

River, COLORADO SPRINGS

Positief: Netheid, personeel en service en voorzieningen
The walls are very thin, the bed was hard but the pillows were very nice. I loved the roll out table/desk - very helpful for working remotely. The biggest disappointment was the luggage carts - both of them were small and not adequate for extended stay guests. The next disappointment was the condition of the elevators as they are in desperate need of deep cleaning and carpet replacement. The staff members were very friendly and helpful and so were the housekeeping staff. The location is excellent.
13 nachten verbleven in mei 2022
Reactie van Ms. King op 13 jun 2022
Thank you for your feedback hope you stay again.

10/10 – Uitstekend

Jennifer

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This property was excellent! Juan made the check in/out process super easy! The room was clean, spacious and comfortable. Breakfast was great--the staff were ON TOP of things--the area remained clean and organized, plus there was a variety in food selection. I really liked the location of this hotel. Its the perfect distance to enjoy Galveston and Houston attractions. Kemah was 10 minutes away, downtowm was 15 minutes away and the beach was 30 minutes away. Close enough to see everything and far enough to not be stuck in traffic all day! This will definitely be our new go to for visiting famiky in Houston!
2 nachten verbleven in mei 2022
Reactie van Ms. King op 13 jun 2022
Thank you for your feedback hope to see you again.

10/10 – Uitstekend

Peter

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice place
Very clean and efficient hotel. Nice staff and looks brand new.
4 nachten verbleven in mei 2022
Reactie van Ms. King op 18 mei 2022
Thank you for your feedback.

8/10 – Goed

DOUGLAS

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good experience
We were there because my wife had an operation. After the operation, my wife could not drink out of a glass and I went down to the desk to ask for some straws. The sweet lady at the front looked everywhere for me, but could not find any straws. A little while later, back in our room, someone knocked on our door and it was the front desk lady with a handful of straws she had found. I so appreciated her coming to the 4th floor to deliver these to use. Great service.
2 nachten verbleven in mei 2022
Reactie van Ms. King op 6 mei 2022
Thank you for staying at our hotel hope to see you soon.

10/10 – Uitstekend

Jeremy

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Loved it!
1 nacht verbleven in april 2022
Reactie van Ms. King op 28 apr 2022
Thank you for staying hope to see you soon.

10/10 – Uitstekend

Tiffany

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
My husband and I wanted to get away for the weekend and were so pleased with this property. The whole vibe of the property so relaxing. Staff was nice, pleasant and knowledgeable about the surrounding area. Enjoyed pending time outside by the firepit. Would stay again
2 nachten verbleven in april 2022
Reactie van Ms. King op 11 apr 2022
Thank you for your feedback ,hope to see you again.

8/10 – Goed

Milca

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
3 nachten verbleven in april 2022

4/10 – Matig

Lindi

1 nacht verbleven in maart 2022
Reactie van Ms. King op 5 apr 2022
Thank you for your feedback.